Booking options
£19
£19
On-Demand course
All levels
Course Type: Online Learning
Duration: 1 hour 15 minutes
Tutor Support: Tutor support is included
Customer Support: 24/7 customer support is available
Quality Training: The course is designed by an industry expert
Recognised Credential: Recognised and Valuable Certification
Completion Certificate: Free Course Completion Certificate Included
Instalment: 3 Installment Plan on checkout
Gain comprehensive knowledge about customer service
Understand the core competencies and principles of customer service
Explore the various areas of customer service
Know how to apply the skills you acquired from this course in a real-life context
Become a confident and expert customer service manager
Master the skills you need to propel your career forward in customer service. This course will equip you with the essential knowledge and skillset that will make you a confident customer service manager and take your career to the next level. This comprehensive customer service course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this customer service course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.
This comprehensive course will teach you the theory of effective customer service practice and equip you with the essential skills, confidence and competence to assist you in the customer service industry. You'll gain a solid understanding of the core competencies required to drive a successful career in customer service. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for customer service manager or for people who are aspiring to specialise in customer service.
Enrol in this customer service course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates.
This comprehensive customer service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.
Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.
This customer service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.
This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.
This customer service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.
This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements.
Benefits of CPD
Improve your employment prospects
Boost your job satisfaction
Promotes career advancement
Enhances your CV
Provides you with a competitive edge in the job market
Demonstrate your dedication
Showcases your professional capabilities
The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill.
Benefits of IPHM
It will help you establish a positive reputation in your chosen field
You can join a network and community of successful therapists that are dedicated to providing excellent care to their client
You can flaunt this accreditation in your CV
It is a worldwide recognised accreditation
This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
Benefits of Quality License Scheme
Certificate is valuable
Provides a competitive edge in your career
It will make your CV stand out
Overview | |||
Introductory video | 00:02:00 | ||
Setting the Scene | 00:05:00 | ||
Lesson Two : Experiencing Customer Care | |||
Exploring Our Own Experiences of Being Customers | 00:01:00 | ||
Exploring Our Own Experiences Part Two | 00:05:00 | ||
Lesson Three : Meet And Great | |||
Meet and Greet | 00:01:00 | ||
Meet and Greet Part Two | 00:01:00 | ||
Lesson Four : Equality and Diversity | |||
Equality and Diversity | 00:06:00 | ||
Lesson Five : Telephone skills | |||
Developing Your Telephone Skills | 00:01:00 | ||
Telephone Skills Part Two | 00:02:00 | ||
Telephone Skills Part Three | 00:06:00 | ||
Telephone Skills Part Four | 00:01:00 | ||
Lesson Six: Hints and Tips | |||
Hints and Tips for Best Practice | 00:02:00 | ||
Hints and Tips Part Two | 00:07:00 | ||
Hints and Tips Part Three | 00:03:00 | ||
Hints and Tips Part Four | 00:02:00 | ||
Hints and Tips Part Five | 00:02:00 | ||
Lesson Seven : Complaints | |||
Dealing with Complaints | 00:10:00 | ||
Lesson Eight : Conclusion | |||
Conclusion | 00:01:00 | ||
Final Assessment | |||
Assessment - Customer Service For Professionals | 00:10:00 | ||
Certificate of Achievement | |||
Certificate of Achievement | 00:00:00 | ||
Get Your Insurance Now | |||
Get Your Insurance Now | 00:00:00 | ||
Feedback | |||
Feedback | 00:00:00 |