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Accident Reporting Service for Transport Fleets

Accident Reporting Service for Transport Fleets

By PETM

5.0(27)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered Online

  • All levels

Description

Accident Reporting & FNOL (First Notification of Loss) Support

Accidents and road traffic collisions are an unavoidable part of vehicle operations. However, the real consequences arise after the incident, when information must be gathered accurately, liability must be understood, and insurers require evidence quickly.

A poorly managed accident reporting process can lead to increased insurance premiums, extended vehicle downtime, legal disputes, reputational damage and high administrative costs.

PETM LTD provides professional Accident Reporting support to ensure every incident is recorded correctly and consistently, reducing cost and improving operational control across your fleet.

Research shows that over 60% of manually completed FNOL forms contain mistakes, such as inaccurate information and unreadable handwriting or scans, leading to delays and disputes.

Overview

PETM LTD works with transport operators across the UK to develop and implement comprehensive accident reporting and FNOL processes that improve reporting accuracy, reduce risk, protect insurance outcomes and identify opportunities for prevention and improvement.

Our systems support both managers and drivers by providing structured procedures, digital reporting options and practical training, helping teams remain confident and in control during stressful situations such as roadside incidents.

Key Features & What’s Included

  • Customised report templates and driver incident packs

  • Digital and paper reporting solutions

  • Root cause analysis and incident investigation support

  • Insurance document consolidation and evidence capture

  • Integration with fleet systems currently in place

  • Driver and management training

  • Trend tracking and performance reporting

  • Post-incident compliance audits and improvement planning

Optional Add-Ons:

Partnership With ONO

As part of delivering high-quality digital FNOL (First Notification of Loss) and real-time reporting, PETM LTD is working in partnership with ONO – a specialist platform designed to eliminate confusion and prevent inaccuracies in incident reporting.

ONO supports:

  • Instant FNOL reporting at the roadside

  • Accurate evidence capture in real time

  • Improved communication with insurers and supply chain partners

  • Clear visibility over incident history, cost and fleet performance

  • Reduction of insurance cost, downtime and administrative workload

All enquiries and demonstrations are coordinated through PETM LTD. We assess the operator’s requirements and, where appropriate, arrange a free demo with ONO.

Benefits for your fleet:

  • Reduced insurance premiums and settlement costs

  • Faster vehicle turnaround and reduced downtime

  • Stronger compliance and improved audit readiness

  • Reduced administrative workload

  • Prevention of fraudulent claims through stronger evidence capture

  • Improved safety culture and driver confidence

How PETM LTD Delivers This Service

PETM LTD combines consultancy expertise with digital solutions to support fleets throughout the incident management lifecycle.

We specialise in transport safety, Driver CPC training, compliance auditing and continuous improvement aligned to ISO9001 and DVSA expectations.

Who This Service Is For

  • HGV, PSV and van fleet operators

  • O-Licence holders and external Transport Managers

  • Logistics, haulage and courier operations

  • Public sector and local authorities

  • Construction, utilities and engineering fleets

  • SMEs operating company vehicles

Take control of accident reporting, reduce risk and improve fleet performance.
Contact PETM LTD today to book a consultation or request a free demo session.

PETM LTD – Delivering safer, smarter and more compliant fleet operations across the UK.

Frequently Asked Questions

  • What information should a driver collect immediately after an accident?

    Drivers should gather essential details, including location, time, vehicle registration numbers, witness information, photographs of the scene, damage to all vehicles or property, and any injuries. A driver statement should be completed as soon as practical, while details are still fresh. Clear initial information ensures accurate FNOL (First Notification of Loss) submission and protects the business during insurance review.

  • How quickly should accidents be reported to the company?

    All incidents should be reported immediately or within 24 hours at the latest, regardless of severity or fault. Delayed reporting leads to increased financial loss, slower vehicle repair and potential insurance premium increases. Rapid FNOL (First Notification of Loss) is critical to securing accurate evidence and reducing liability.

  • What happens if accident details are recorded incorrectly?

    Incorrect or unclear information can delay claims, increase legal exposure, create disputes around liability and prolong vehicle downtime. Over 60% of manual FNOL forms contain errors, leading to costly delays and administration. A controlled process ensures quality and consistency.

  • Can accident reporting really affect insurance premiums?

    Yes. Incomplete, inaccurate or late incident submissions are a common reason insurers raise premiums or dispute claims. A structured process supported by accurate reporting significantly reduces claim settlement costs and premium increases by supporting liability clarity and mitigating risk.

  • Can this service help lower insurance premiums?

    Yes. Improved evidence capture and faster FNOL reduce claim value and insurer risk profile. Book your free demo for more information. 

  • Do drivers receive training on accident reporting procedures?

    Yes. PETM LTD provides driver training, toolbox talks and Driver CPC modules covering FNOL and roadside conduct, helping drivers remain calm and confident in stressful situations. We also provide structured driver accident packs for use at the roadside via the ONO partnership.

  • Do we receive assistance in implementing the ONO digital FNOL tool?

     Yes. We will arrange an introduction and coordination for a free ONO demo following the consultation.

  • Do you offer support after serious incidents or compliance investigations?

    Yes, including RCA (Root Cause Analysis), evidence organisation and compliance improvement planning.

About The Provider

PETM
PETM
Peterborough
5.0(27)

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