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Travel Agent, Customer Service with Tourism Marketing- QLS Endorsed Course
By One Education
(1)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
3 weeks
All levels
Description
The Travel Agent, Customer Service with Tourism Marketing – QLS Endorsed Course is designed for learners seeking a structured understanding of the travel and tourism sector through a customer-focused and marketing-led lens. This course explores how travel agencies operate, how customer expectations are shaped, and how tourism products are promoted across competitive markets. Core topics include travel services, booking processes, customer relationship management, and the role of tourism marketing in driving demand and brand visibility. Content is delivered online, allowing learners to build industry awareness and service knowledge in a clear, accessible format.
A strong focus is placed on communication standards, customer engagement strategies, and tourism marketing principles relevant to modern travel businesses. Learners gain insight into consumer behaviour, service quality, destination promotion, and ethical selling within tourism environments. This QLS-endorsed course supports personal development by strengthening knowledge valued across travel agencies, tour operators, and tourism-related organisations. Completion demonstrates commitment to learning, sector awareness, and customer service understanding, helping to enhance professional profiles and CVs within the travel and tourism industry.
Learning Outcomes:
By taking this thorough Travel Agent course, you can be benefited in the following ways:
A comprehensive idea of the travel and tourism industry.
Familiarity with the many products and services of tourism.
Advanced knowledge of how marketing is done in the travel and tourism industry.
A boost to your soft skills like communication.
Tips and tricks to gain customer service satisfaction and good handling of customer relationship management.
Detailed understanding of the effects of Brexit on the tourism industry.
Working knowledge of the transport management procedure
Meet the Endorsement
The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Travel Agent course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.
Expert Support
Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.
Key Benefits
Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
Get 24/7 access to all content for a full year.
Each of our students gets full tutor support on weekdays (Monday to Friday)
Travel Agent and Consultant Training
Introduction to Travel and Tourism
Tourism Products and Services
Tour Operating and Travel Retailing
Marketing in Travel and Tourism
Developing Communication Skills
Customer Service and Satisfaction
Customer Relationship Management (CRM)
Human Resource Management in Travel Industry
Crisis and Visitor Attraction Management
Transport Management Procedure
Sustainable Tourism
Public Awareness Campaigns
Brexit and its Impact on Tourism Industry
How is the Travel Agent and Consultant Training assessed?
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Who is this course for?
This Training is ideal for-
Those with a desire to work in the travel sector.
Those who want to work as travel agents.
Executive, virtual, and personal assistants who have never booked or handled client travel (flights, lodging, and transportation) before.
Anyone interested in travel & tourism
People already working in the relevant fields and want to polish their knowledge and skill.
Requirements
There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course.
Career path
There are several work alternatives, but there is also the exciting future potential that involves travel, trip leading and more, not to mention the well-paying job that goes along with it. The following are some options:
Travel Agent (£25,266 per annum)
Tour Guide (£24,204 per annum)
Tourism Manager (£35,000 per annum)
Transport Officer (£33,947 per annum)
Certificates
Certificate of completion
Digital certificate - £9
Certificate of completion
Hard copy certificate - £109
QLS Endorsed Certificate
Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -
Within the UK: £109
International: £109 + £10 (postal charge) = £119
CPD Certification Service Accredited Certification
Hardcopy Certificate (within the UK): £15
Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
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