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Social Housing and Tenant Management Course

By One Education

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Highlights

On-Demand course
3 hours
All levels

Description

The Social Housing and Tenant Management Course offers a clear and structured introduction to how social housing services operate within the UK. This course explores the responsibilities of housing providers, the expectations of tenants, and the systems used to manage tenancies fairly and effectively. Key themes include housing allocation, tenancy types, rent management, tenant communication, and safeguarding responsibilities, all presented in a clear and accessible way. Content is designed to support understanding of day-to-day housing management while reflecting current sector standards and professional expectations.

This course is delivered fully online, making it suitable for learners seeking to build sector knowledge without attending in-person sessions. It is well suited to those interested in social housing roles, housing support services, or community-focused organisations. The learning materials focus on policy awareness, tenant relations, and ethical decision-making, helping learners develop informed insight into social housing and tenant management. Completion of the course supports personal development, strengthens CV profiles, and demonstrates commitment to learning within the housing sector, without promising job outcomes or formal qualifications.

Learning Outcome

After successful completion of this course, you will be able to:

Underline the criteria for applying for social housing, the allocation process and details regarding the application form

Illustrate what to look out for when carrying out a maintenance inspection of the home

Identify the various forms of anti-social behaviour and how they are managed

Underline the employment prospects in the housing sector and the skills needed to succeed

Why People Enrol This Course From One Education:

Receive an CPD-accredited certificate upon successful completion

Learning materials of our course comprises engaging voiceover and visual elements for your comfort

Get 24/7 access to all course content for a full year

Complete the course at your own pace

Each of our students gets full tutor support on weekdays (Monday to Friday)

Efficient assessments and instant results upon completion of our course

**** FREE GIFT ****

You'll get additional training on -

The relationship between estates and wills

Each legal step required to formulate a will

The terminologies used when compiling legal documentation

The rights and expectations of spouses and civil partners

Full implications of probate and when it will be used

What exactly does a tenant manager do? This excellently developed course will teach you about social housing management, including handling tenants, rentals, and security. You will also learn about tenants' responsibilities and dealing with anti-social behaviour in social housing and its future and job potential. Those aiming to be housing officials will find it useful. Enrol now!Course Curriculum:

Here is a curriculum breakdown of the course:

Module 01: Introduction to Social Housing

What is Social Housing?

The Necessity of Social Housing

Range of People Living in Social Housing

Module 02: Tenant Selection and Tenant Management

Application Procedure

Tenant Responsibilities

Housing Allocation

Tenancy Transfers

Tenancy Agreements

Handling Complaints

Module 03: Managing Rental Income and Arrears

Introduction

Strategic Approach

Organisational Structure

Preventative Measures

Arrears Collection

Former Tenants Arrears

Legal Action

Rent Restructuring

Module 04: Maintenance, Safety, and Security of Social Housing

House Rules

Managing Maintenance and Condition

Room Inspections

Seasonal Maintenance

General Safety Procedures

Healthy Home Rating System

Fire Prevention

Module 05: Resident Involvement in Social Housing

Introduction

The Benefits of Tenant Participation

Type, Purpose and Focus of Tenant Participation Activities

Motivations, Barriers and Drivers of Tenant Participation

Translating Resident Views

Module 06: Dealing with Anti-Social Behaviours

The Definition of Anti-Social Behaviour

Acts Directed at People

Disregard for Community

Environmental Damage

Misuse of Public Space

Supporting the Vulnerable

Preventing Anti-Social Behaviour

Module 07: Career Prospects of Social Housing Manager

Introduction

The Growth of Social Housing in England

Job Providers

Job Responsibility as a Social Housing Manager

Necessary Skills

Challenges

Future of Social Housing

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the exam, you will be able to apply for an certificate.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

Anyone who works in or is about to work in the social and affordable housing sector.

Anyone who works in the social and affordable housing sectors.

Anyone else interested in learning more about tenant support.

Anyone interested in learning more about social housing regulation.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.

All students must have a passion for learning and literacy, as well as being over the age of 16.

Career path

Housing officers earn around £21,000 to £35,000 annually. Completion of this Social Housing and Tenant Support course will equip you with the knowledge and skills to explore trendy and in-demand jobs, such as: