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Office & Administrative Skills Course

By One Education

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Highlights

On-Demand course
45 hours
All levels

Description

The Office & Administrative Skills Course is designed to strengthen the knowledge required to support smooth, organised, and professional office operations. It focuses on the core responsibilities found across modern administrative roles, including communication standards, document handling, scheduling processes, and workplace coordination. Clear attention is given to professionalism, accuracy, and efficiency, helping learners understand how effective administration contributes to business stability and positive organisational culture.

This course also explores time management methods, office systems, and the use of digital tools commonly applied in administrative environments. Emphasis is placed on organisation, attention to detail, and confident workplace communication, all essential for maintaining consistency and reliability within office settings. Delivered entirely online, the course allows learners to build administrative understanding in a structured and accessible format. Suitable for those seeking to develop office knowledge or refresh existing administrative awareness, the course offers focused learning that supports confidence, clarity, and professional growth in office-based roles.

Why People Love And Enrol In This Course From One Education

24/7 access to the course for 12 months

Study at your own pace

Full Tutor support on weekdays (Monday - Friday)

Efficient assessment and instant results

Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.

Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Office & Administrative Skills Training.

The certification that you will receive upon completing this course will help to boost your resume and will help you stand out among your peers in the competitive job market.Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!

Course Curriculum

This course is designed with the following modules:

Module 1: Personal Assistant

Working with Your Manager

Administrative Soft Skills

Effective Time Management

Meeting Management

Tools of the Trade

Being an Effective Gatekeeper

Organizational Skills

Confidentiality Guidelines

Special Tasks

Module 2: Admin Support

Getting Organized

Managing Time

Getting It All Done On Time

Special Tasks

Verbal Communication Skills

Non-Verbal Communication Skills

Empowering Yourself

The Team of Two

Taking Care of Yourself

Module 3: Administrative Management

Why Your Office Needs Administrative Procedures

Gathering the Right Tools

Identifying Procedures to Include

Top Five Procedures to Record

What to Include in Your Binder

Organizing Your Binder

What Not to Include in the Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Module 4: Organisational Skills

Remove the Clutter

Prioritize

Scheduling Your Time

To-Do Lists

Paper and Paperless Storage

Organization in Your Work Area

Tools to Fight Procrastination

Organizing Your Inbox

Avoid the Causes of Disorganization

Discipline is the Key to Stay Organized

Module 5: Telephone Etiquette

Aspects of Phone Etiquette

Using Proper Phone Language

Eliminate Phone Distractions

Inbound Calls

Outbound Calls

Handling Rude or Angry Callers

Handling Interoffice Calls

Methods of Training Employees

Correcting Poor Telephone Etiquette

Module 6: Business Writing

Working with Words

Constructing Sentences

Creating Paragraphs

Writing Meeting Agendas

Writing E-mails

Writing Business Letters

Writing Proposals

Writing Reports

Other Types of Documents

Proofreading and Finishing

Module 7: Time Management

Setting SMART Goals

Prioritizing Your Time

Planning Wisely

Tackling Procrastination

Crisis Management

Organizing Your Workspace

Delegating Made Easy

Setting a Ritual

Meeting Management

Alternatives to Meetings

Module 8: Body Language and Effective Communication

Communicating with Body Language

Reading Body Language

Body Language Mistakes

Gender Differences

Nonverbal Communication

Facial Expressions

Body Language in Business

Lying and Body Language

Improve Your Body Language

Matching Your Words to Your Movement

Module 9: Meeting Management

Planning and Preparing

Setting up the Meeting Space

Electronic Options

Meeting Roles and Responsibilities

Chairing a Meeting

Dealing with Disruptions

Taking Minutes

Making the Most of Your Meeting

Module 10: Microsoft Excel

Navigate the Excel User Interface

Use Excel Commands

Create and Save a Basic Workbook

Enter Cell Data

Use Excel Help

Create Worksheet Formulas

Insert Functions

Reuse Formulas and Functions

Insert, Delete, and Adjust Cells, Columns, and Rows

Search for and Replace Data

Use Proofing and Research Tools

Apply Text Formats

Apply Number Format

Align Cell Contents

Apply Styles and Themes

Apply Basic Conditional Formatting

Create and Use Templates

Preview and Print a Workbook

Set Up the Page Layout

Configure Headers and Footers

Manage Worksheets

Manage Workbook and Worksheet Views

Manage Workbook Properties

Module 11: PowerPoint Basic

Customize the User Interface

Set PowerPoint 2016 Options

Modify Slide Masters and Slide Layouts

Add Headers and Footers

Modify the Notes Master and the Handout Master

Create SmartArt

Modify SmartArt

Write Math Equations

Add Audio to a Presentation

Add Video to a Presentation

Customize Animations and Transitions

Review a Presentation

Store and Share Presentations on the Web

Annotate a Presentation

Set Up a Slide Show

Create a Custom Slide Show

Add Hyperlinks and Action Buttons

Record a Presentation

Secure a Presentation

Broadcast a Slide Show

Create a Video or a CD

Method of Assessment

To assess your learning of this office administration skills course, you have to participate in an automated multiple-choice question exam. Upon successful completion, you'll be qualified for certificates on Office & Administrative Skills Training.

Also, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

This course is ideal for

Students

Recent graduates

Job Seekers

Anyone interested in this topic

People already working in this field and want to polish their knowledge and skill.

Requirements

There are no specific prerequisites to enrol in this Office & Administrative Skills Training. Anyone and everyone can take this course.

This is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career path

This Office & Administrative Skills Training will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This course also increases your competency to be eligible for promotions at work.