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Office Administration Course
By One Education
(1)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
3 weeks
All levels
Description
The Office Administration Course is designed to develop a clear understanding of how modern offices operate, focusing on organisation, communication, and administrative processes. Strong attention is given to office procedures, document management, scheduling, record keeping, and professional correspondence. This course explains how administrative roles support daily business operations, ensuring accuracy, efficiency, and consistency across tasks. Clear explanations make complex office functions easy to follow, allowing learners to build confidence in administrative knowledge used across various industries.
The Office Administration Course also explores workplace communication, time management, data handling, and customer interaction from an office-based perspective. Learning materials are delivered online, making the course accessible on any device without location restrictions. Structured lessons present information in a clear and engaging way, maintaining professional tone with light, polished humour where appropriate. This course suits individuals seeking to strengthen administrative understanding, improve workplace organisation, and add recognised CPD value to their CV through focused office administration knowledge.
Learning Outcomes:
Develop communication and interpersonal skills
Demonstrate organisational and time management skills
Exhibit effective business writing and presentation skills
Apply negotiation and conflict resolution techniques
Employ stress management techniques to improve productivity
Manage meetings and feedback effectively
Why People Enrol this Course From One Education:
Eligibility for an Endorsed certificate upon successful completion of the course
Learning materials of our course contains engaging voiceover and visual elements for your comfort
Get 24/7 access to all course content for a full year
Complete the course at your own pace
Each of our students gets full tutor support on weekdays (Monday to Friday)
Efficient assessments and instant results upon completion of our course
This course is designed with the following modules:
Module 1:
Introduction to Office Administration
What does an Office Administrator Do?
What are the Requirements for being a Successful Office Administrator
Essential Skills for an Office Administrator
How to Become an Office Administrator
Module 2:
Skills of an Effective Administrator
Introduction
Three Skills Approach
Tips on How to Develop These Skills
Module 3:
Business Writing Skills
Structures of Business Documents
Structures of Other Official Documents
Editing and Proofreading
Module 4:
Communication Skills
Components of Communication Process
Effective Listening Skills
Verbal Communication
Non-Verbal Communication
Module 5:
Managing Meetings and Giving Feedback
Managing Meetings
Presentation Tips
Pumping up a Presentation
Module 6:
Organisational Skills
Examine current habits and routines that are not organised
Learn to prioritise your time schedule and daily tasks
Determine ways of storing information and supplies
Module 7:
Telephone Etiquette
Module 8:
Negotiation Techniques
Basic Types of Negotiations
Phases of Negotiation
Negotiation Techniques
Strategies for Identifying Mutual Gain
Module 9:
Conflict Management
Definition of Conflict
Benefits of Confrontation
Prevention of Conflicts
Module 10:
Stress Management
Definition of Stress
Meaning of Stress
Understanding Stress
How Stress Arises?
Module 11:
Time Management
Activities Planning and Prioritising
Overcoming Procrastination
Crisis Handling
Organising Workspace to Make Better Use of Time
How is the Course assessed?
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
After successfully completing the Office Administration, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -
Within the UK: £109
International: £109 + £10 (postal charge) = £119
CPD Accredited Certification from One Education
Certification is available in both PDF & hardcopy format, which can be received by paying -
PDF Certificate: £9
Hardcopy Certificate (within the UK): £15
Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
Who is this course for?
This course is ideal for
Individuals seeking to become office administrators
Existing office administrators looking to enhance their skills
Professionals looking to improve their communication and organisational skills
Anyone interested in pursuing a career in office administration
Requirements
There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course.
The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!
All you need is a passion for learning, literacy, and to be over the age of 16.
Career path
Many job roles will be available for you to explore after completing this course. This also increases your competency to be eligible for promotions at work. You explore jobs, such as:
Receptionist (£18,000 - £22,000)
Administrative Assistant (£18,000 - £25,000)
Executive Assistant (£25,000 - £35,000)
Office Manager (£25,000 - £40,000)
HR Administrator (£20,000 - £30,000)
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