Description

Duration

5 Days

30 CPD hours

This course is intended for

New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions

Overview

By the end of the course, you should be able to meet the following objectives:

Implement a structured approach to troubleshooting

Resolve common issues that occur in a VMware Horizon environment

Troubleshoot issues with linked and instant clones

Configure the Windows client

Identify the correct log level for gathering logs

Optimize protocols for best end-user experience

Discuss Horizon Connection Server advanced configurations

List troubleshooting techniques for Horizon Connection Server common issues

Interpret Horizon 8 Connection Server logs

Identify Unified Access Gateway configuration and certificate issues

List troubleshooting steps for Unified Access Gateway common issues

Describe BLAST configuration verification using logs and settings

Describe BLAST optimization recommendations for different use cases

Describe Horizon 8 Connections and how to troubleshoot related issues

Describe Horizon 8 certificates

List troubleshooting steps for common issues with Horizon 8 certificates

Leverage Horizon infrastructure troubleshooting steps to resolve issues

This five-day course builds your skills in resolving common issues that occur in a VMware HorizonÂ© environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware HorizonÂ© 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware HorizonÂ© Connection Server?, VMware Unified Access Gateway?, protocols, connections, and certificates

Course Introduction

Introductions and course logistics

Course objectives

Overview of Virtual Desktop Troubleshooting

Structured approach to troubleshooting configuration and operational problems

Applying troubleshooting methods

Documenting the steps to resolving the problem

Command-Line Tools and Backup Options

Using command-line tools

Backing-up and restoring VMware Horizon databases

Troubleshooting Horizon Linked Clone Desktops

Only applicable for Horizon 7.x environments

Describe the components that make up a VMware Horizon desktop

Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems

Highlight the best practice for optimizing a VMware Horizon desktop

Troubleshoot common problems with VMware Horizon desktops

Troubleshooting Instant Clones

Discuss how instant clones are created

Discuss what gets logged when an instant clone is created

Discuss the keywords to look for in the logs when troubleshooting instant clones

Discuss how to troubleshoot problems with instant clones

Windows Client

Correctly configure the Windows Client

Identify the correct log level for gathering logs

Enable the required SSL configuration level for the environment

Ports and Protocols

Discuss the key ports on a Horizon Environment

Discuss protocols used in the Horizon Environment

Understand the benefit of optimizing Blast

Become familiar with the optimization features for Blast

Implement GPO changes for Blast

Become familiar with the causes for Black Screens

Discuss how to troubleshoot Black Screen problems

Identify problems encountered when applying GPOs

Discuss how to troubleshoot GPO-related problems

Horizon Connection Server Troubleshooting

Discuss Horizon Connection Server general troubleshooting techniques

Identity Horizon Connection Server common issues through logs

Describe AD LDS replication

Discuss Horizon Connection Server replication common issues

Review and Interpret Horizon Connection Server logs

Compare successful and unsuccessful logs from everyday infrastructure administration tasks

Unified Access Gateway Troubleshooting

List and identify common Unified Access Gateway deployment issues

Monitor the Unified Access Gateway deployment to identify health and issues

Identify and troubleshoot Unified Access Gateway certificate issues

Monitor, test, and troubleshoot network problems

Discuss general Unified Access Gateway troubleshooting processes

BLAST Configuration Verification

Discuss BLAST Codecs and Encoder Switch settings.

Describe how to verify BLAST configuration using logs and settings

BLAST Optimization

List general BLAST optimization recommendations

Summarize BLAST tuning recommendations that apply to WAN connections

Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases

Describe recommended tuning options to increase display protocol quality for all use cases and applications.

VMware Horizon Connections Troubleshooting

Explain Horizon connections

Describe the role of Primary and Secondary protocols in Horizon connections

Describe HTML client access connections

Describe Horizon connections load balancing

Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values

Identify troubleshooting steps for failing Horizon load balancer connections

List troubleshooting steps for Horizon connections

VMware Horizon Certificates Troubleshooting

List Horizon certificate functions

Describe Horizon certificates scenarios.

Discuss potential challenges related to certificates in Horizon

Describe the troubleshooting approach to Horizon certificate issues

VMware Horizon Challenge Lab

Leverage Horizon infrastructure troubleshooting steps to resolve issues

Course Images

VMware Horizon 8: Troubleshooting Bootcamp

By Nexus Human

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