Booking options
£1,695
+ VAT£1,695
+ VATDelivered Online
All levels
Duration
3 Days
18 CPD hours
This course is intended for
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam.
Overview
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4.
ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs.
This class includes an exam voucher.
Introduction to ITIL
Key Concepts of ITIL
The Four Dimensions of Service Management
The ITIL Service Value System
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Governance
The Service Value Chain
Continual Improvement
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management
General Management Practices
Service Management Practices
Technical Management Practices
Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....