Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
Two days
All levels
Duration
2 Days
12 CPD hours
This course is intended for
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
Overview
Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas
In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.
Introduction & Objectives
What is a 'Problem?'
Why Problems Persist
What is A Root Cause?
Why Root Causes are important
How to Organize for an RCA
RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise
Select the Problem to Analyze
Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise
Define the Problem
What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise
Identify the Source of the Problem
Discuss when to use the appropriate analysis technique to determine the problem source
Process Diagram
Forms & Checklists
Statistical Sampling
Fishbone Diagram
Surveys
Charts - Line, Scatter, Bar, & Pie
Case Study Exercise
Solution Options Analysis & Selecting the 'Best Fit'
How to approach different solution options
Brainstorming
Weighted Evaluation
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise
Putting RCA into Practice
Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Additional course details:
Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....