Vulnerable Customer Management - 2023

Description

Description

For some years, the UK financial regulators have been placing expectations on firms to treat their customers fairly and with plenty of care.

This includes vulnerable clients, or those defined by the FCA as individuals 'who, due to their personal circumstances, [are] especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.'

Throughout this course, you will gain insight into the definition of vulnerable clients and how your company can better cater to this group's needs, preferences, and personalities.

More specifically, by the end of this course, you will be able to:

 Know how vulnerable customer management started.

 Understand what vulnerability means.

 Recognise traits of vulnerability.

 Demonstrate an awareness of the 4 key pillars of vulnerability and how the UK financial regulators think you can help manage vulnerable customers in your organisation.

Training Duration

This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace.

Training Method

The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time.

At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units.

Accreditation and CPD Recognition

This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution.

Registration and Access

To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.

If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk.