Learning Centre Support Specialist

Description

This Emotional intelligence-based course covers aspects of training, facilitation, question techniques, time management, people skills, assertiveness, and communication.

The first day builds on what attendees have already experienced and asks the more experienced attendees to share some of their experiences with the group. These are useful to discuss real issues.

On day two, we round off the discussions by lunchtime and the afternoon is spent planning the final session to be facilitated the next day. Our facilitator guides and coaches in the afternoon and will also be available during the evening for phone calls.

On the third day, everyone delivers their mini-coaching session (following our coaching template) while managing their fellow delegates who act as learners in the learning centre.

LENGTH - Normally, three days. But please contact us to discuss your specific needs, or we can offer advice.

NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.

WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.

Who? 

Anyone who works in a Learning Centre or other educational setting where the monitoring and coaching of learners may be required.

Why? 

One could argue that the perfect attendee in a Learning Centre is the one who comes in, manages everything by themselves and leaves without any need for assistance. If you have many of these, you are indeed blessed.

Turning your attention to the others who do occasionally or often need your assistance, these are the people we must feel confident we can manage in the right way.

Our informal approach to the course and to managing a Learning Centre and the learners who visit it will prepare even the newest Support Specialists for most situations within their working environment.

It is important that your learners complete their courses in good time, so ensuring people have the required skills means our completion rate should be excellent.

When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.

Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.

We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.