Description

Overview of Office Admin & Receptionist

The Office Admin & Receptionist role is very important in every workplace. In the UK, more than 4.5 million people work in this field, which is about 15% of the total workforce. As companies keep growing and using more technology, the need for trained office staff continues to rise by around 4% every year. This course is built to help you get the right skills to start or grow your career in this field.

The Office Admin & Receptionist course teaches you how to handle daily office tasks like answering phones, sending and receiving mail, booking travel, planning meetings, and keeping records in order. You will also learn how to manage your time well and improve your business writing and communication. These skills will help you work faster and better in any office.

This course is useful for many industries, such as business offices, hospitals, schools, and government agencies. The skills you learn as an Office Admin & Receptionist can be used in many types of jobs. Whether you are new to this field or want to refresh your knowledge, this course is a great choice. With the Office Admin & Receptionist course, you will be ready to handle different office tasks and support a team in a smart and organised way.

By the end of the Office Admin & Receptionist course, you will be able to:

Handle professional phone calls and manage incoming and outgoing calls confidently as an Office Admin & Receptionist

Set up and maintain easy-to-use filing systems and accurate records

Write business emails and letters clearly and correctly, as expected in Office Admin & Receptionist roles

Plan meetings, arrange travel, and organise events smoothly

Use time wisely to complete office tasks quickly and efficiently

Provide excellent customer service in an Office Admin & Receptionist environment

Apply the skills learned to real office situations and grow in your Office Admin & Receptionist career

Who is this course for?

This Office Admin & Receptionist course is perfect for:

Beginners who want to build strong basic skills in Office Admin & Receptionist work

Current admin staff who wish to improve their office organisation, communication, and take their Office Admin & Receptionist career to the next level

Job returners, school leavers, or career changers who want to learn modern office systems, including travel booking, meeting planning, and customer handling

School leavers or career changers who want to learn how offices work, including travel booking and meeting setup

Customer service workers who want to move into office-based receptionist roles

Process of Evaluation

After studying the Office Admin & Receptionist Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.

Certificate of Achievement

Certificate of Completion - Digital / PDF Certificate

After completing the Office Admin & Receptionist Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each)

Certificate of Completion - Hard copy Certificate

You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)

Shipping Charges:

Inside the UK: £3.99

International: £10.99

Career Path

Completing this course can help you move into roles like:

Receptionist – £20K to £28K per year

Office Administrator – £22K to £30K per year

Administrative Assistant – £21K to £28K per year

Secretary – £24K to £32K per year

Front Office Coordinator – £23K to £29K per year

Module 01: Introduction to Reception and Receptionist
	Module 01: Introduction to Reception and Receptionist	00:29:00
Module 02: Business Telephone Skills
	Module 02: Business Telephone Skills	00:21:00
Module 03: Representing Your Boss and Company
	Module 03: Representing Your Boss and Company	00:25:00
Module 04: Mail Services and Shipping
	Module 04: Mail Services and Shipping	00:26:00
Module 05: Travel Arrangements
	Module 05: Travel Arrangements	00:22:00
Module 06: Organising Meeting and Conferences
	Module 06: Organising Meeting and Conferences	00:19:00
Module 07: Time Management
	Module 07: Time Management	00:25:00
Module 08: Record Keeping and Filing Systems
	Module 08: Record Keeping and Filing Systems	00:24:00
Module 09: Business Writing Skills
	Module 09: Business Writing Skills	00:25:00
Module 10 :Organisational Skills
	Module 10 :Organisational Skills	00:19:00
Module 11: Communication Skills
	Module 11: Communication Skills	00:19:00
Module 12: Customer Service
	Module 12: Customer Service	00:22:00
Module 13: Effective Planning and Scheduling
	Module 13: Effective Planning and Scheduling	00:39:00
Module 14: Invoicing/Petty Cash
	Module 14: Invoicing/Petty Cash	00:20:00
Module 15: Business Environment
	Module 15: Business Environment	00:19:00
Assignment
	Assignment – Office Admin & Receptionist	00:00:00

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Office Admin & Receptionist

By IOMH - Institute of Mental Health

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