Booking Procedure

Course Delivery is only confirmed once payment has been received.

Correspondence

Inovra Group will send all correspondence to the delegate primarily via email to the email address provided on the Booking, unless otherwise requested. It may be necessary, for reasons beyond the control of Inovra Group, to change the content and timing of the programme, the date, the venue or the trainer. In this event, Inovra Group will endeavour to inform all delegates a week before the course is due to take place, although please be aware that this is not always possible.

Special Requirements

Inovra Group will make every effort to accommodate special requirements notified in advance on the Booking Quote.

Joining instructions

Joining instructions for Inovra-hosted events will include an outline Session Plan schedule, venue details and map will be issued approximately three weeks prior to the course. If you have not received your joining instructions one week prior to the training course, please call us on 0330 223 2469. Inovra Group will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.

Course Cancellation

If you notify Inovra Group in writing (via letter, email or fax) 29 days or more before the start date of a course, you will receive a refund of the course fee. If you withdraw for whatever reason 28 days or less, no refund is given. Failure to attend a course is treated as late cancellation and no refund is given.

Course Transfers

There is no charge for transferring your booking to the same course on an alternative date or to an alternative course of the same price offered by Inovra Group provided you notify Inovra Group in writing (via letter, email or fax) 29 days or more before the start date of the original course and if there is availability. However, a transfer fee of 50% of the course fee (plus VAT) is payable if the notice is received 28 days or less before the start of the original course. No more than one transfer is permitted and transfer to the alternative course must be made within six months following the originally booked course. Failure to attend a transferred course is treated as late cancellation and no refund is given. Should a transferred booking be subsequently cancelled, the cancellation fees outlined above will be applied as from the original start date of the original booking.

Cancellation by Inovra Group

In extreme circumstances, it may be necessary for Inovra Group to alter published programmes, trainers or venues without prior notice, but we will endeavour to inform you as soon as possible in any such instance. Inovra Group cancellations will only take place under extenuating circumstances. In these rare instances, you will be offered a place on the same course on another date. If we cannot offer you an alternative option, we will provide a full refund of the course fees. Inovra Group shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Intellectual Property

All intellectual property rights, including copyright, patents, design rights and know-how in or relating to the course or course materials provided, or made available in connection with the course, remain the sole property of Inovra Group or its licensors and no copies of course materials may be made unless expressly agreed in writing by Inovra Group.

Force Majeure

Inovra Group shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Privacy and Data Protection

From time to time, we will send latest updates to you on the availability of programmes, courses and events offered by Inovra Group. We may contact you by direct mail, email and mobile phone by using your personal data registered with us at the time of your booking. As always, we abide by the law to protect your privacy, so please be assured that your personal data will be used for processing marketing materials from Inovra Group only. Inovra Group does not sell, trade or rent any personal information to others. Should you wish to unsubscribe at any time, please do so by email to marketing@inovra.co.uk or by post to Inovra Group, 17 Margaret Street, Wakefield, WF1 2DQ.

Governing Law

These Terms and Conditions shall be deemed to be a contract made in England and shall be construed and applied in all respects in accordance with English law and the parties hereto submit and agree to the jurisdiction of the English courts. Contact us If you have any questions regarding your booking(s), please call us on 0330 223 2469 or email sales@inovra.co.uk.

Human Resources

Absence Management