Description

Effecting Business Process Improvement

Business analysts facilitate the solution of business problems. The solutions are put into practice as changes to the way people perform in their organizations and the tools they use. The business analyst is a change agent who must understand the basic principles of quality management. This course covers the key role that business analysts play in organizational change management.

What you will Learn

You will learn how to:

Define and document a business process

Work with various business modeling techniques

Perform an enterprise analysis in preparation for determining requirements

Analyze business processes to discern problems

Foundation Concepts

Overview of business analysis and process improvement

Defining the business process

Introducing the proactive business analyst

Focusing on business process improvement for business analysts

Launching a Successful Business Process Improvement Project

Overview of the launch phase

Understanding and creating organizational strategy

Selecting the target process

Aligning the business process improvement project's goals and objectives with organizational strategy

Defining the Current Process

Overview of current process phase

Documenting the business process

Business modeling options: work-flow models

Business modeling options: Unified Modeling Language (UML) model adaptations for business processes

Analyzing the Current Process

Process analysis overview

Evaluation: establishing the control group

Opportunity techniques: multi-discipline problem-solving

Opportunity techniques: matrices

Building and Sustaining a Recommended Process

Overview of the recommended process and beyond

Impact analysis

Recommended process

Transition to the business case

Return to proactive state

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Effecting Business Process Improvement

By IIL Europe Ltd

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