Get Set Academy

The purpose of the policy is to set out the Information, Advice and Guidance services Get SET Academy (GSA) commits to provide to potential and current learners, parents of learners under the age of 18, staff and employers. The policy is designed to ensure consistent, effective, and fair treatment for all. This policy has been impact assessed to ensure that it does not adversely affect staff on the grounds of sex, transgender, marital or civil partnership status, racial group, nationality, sexual orientation, religion or belief disability or age. The policy should be read in conjunction with other Get SET Academy policies and procedures including the equality policy, confidentiality policy, data protection policy. INFORMATION, ADVICE AND GUIDANCE (IAG) Definitions: • Information refers to the provision of factual, unbiased information relating to learning and careers. Information can be imparted verbally by an advisor or by printed material, and the internet. • Advice requires more in-depth interaction with the client. It includes the explanation of information and how to access and use the information. When giving advice we will always endeavour to suggest, or encourage you to explore, different options for achieving your goals. • Guidance involves an in-depth session or series of sessions between the client and advisor, in which the advisor helps the client through the process of making decisions about learning and careers. This may include support in accessing and using online resources. OBJECTIVES We have defined specific objectives against which we will measure the effectiveness of our IAG service: (Specific targets will vary year by year). To provide impartial, unbiased IAG in a form that is easily understood by the recipient. 1. To ensure IAG is treated confidentially as per the Data Protection Act 2018 and GDPR. 2. To ensure IAG promotes and embeds equality and diversity throughout all of the provision. 3. To systematically monitor, review, evaluate and continually improve our IAG and measure performance. 4. To signpost clients to other competent organisations/services where the nature of the query, interest or concern is out of scope of our capability/competence. 5. Minimising the withdrawal of learners. 6. Timeliness of learners’ achievement of qualifications. 7. Learner satisfaction levels. 8. Employer satisfaction levels