Managing Conflict

Description

Course Overview

This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework.

Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively.

This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience.

Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace.

Key Outcomes

-Apply a structured conflict management framework to effectively handle conflicts in the workplace.
-Identify the root causes of conflict and understand different conflict management styles.
-Apply communication strategies to de-escalate and resolve conflicts.
-Foster a positive work environment by managing conflicts constructively.

Format

F2F or Virtual

Delivery Mode

Closed Cohort or Occasional Limited Public Schedule

Duration

1 Day

Target Audience

This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.