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Deliver high-quality and impactful conflict management training with our leading qualification.
Ensuring individuals have the skills and confidence to handle conflict is increasingly important in today’s workplace. That means there’s increasing demand on trainers to deliver courses on the subject.
Based on our vast experience of developing a range of popular conflict management qualifications, we have designed a course that will give you the skills to teach the subject yourself.
The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been designed for trainers who want to deliver scenario-based conflict management training, particularly those delivering training in a customer-facing role.
The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications, which include scenario-based conflict management training.
Topics covered:
How communication can be used to solve problems and reduce the likelihood of conflict
Factors that influence human responses in conflict situations
How to reduce risks and good practice to follow after conflict situations