Conflict Resolution with Emotional Intelligence

Description

How can you become more skilled at resolving conflict?

Conflict occurs all the time and is successfully resolved using emotional intelligence.

Discover ways to grow your communication skills to manage conflict and develop emotional intelligence.

3.5 Hours 90 Lessons 10 PDFs 3 Interactive Quizzes

What You Will Learn

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.

Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.

The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.

Recognise why conflict is to be expected and is a part of healthy relationships.Explain how emotional responses differentiate from rational responses in conflict.Compare and contrast the various modes that can be used in conflict resolution.Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.Discover how emotional intelligence is used build emotional bonds and resolve conflict.

Conflict Resolution with Emotional Intelligence

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.

If something exists and more than one person wants or needs it, there is a potential for conflict to occur.

Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.

Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.

Who This Course is For

This course will support the development of your emotional intelligence. 

It will be of interest to you if you are experiencing conflict and are seeking ways to understand how and why this is occurring conflict, what you can do about it and ways to resolve conflict effectively.

Requirements

You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.

You will be keen to identify and understand the different causes of conflict and how you can work with conflict to resolve it effectively.

Instructor

Robin Hills

Emotional Intelligence Trainer, Coach and Facilitator

Hi there, my name is Robin Hills and I’m grateful to you for checking out my courses.

If you’re interested in learning about emotional intelligence, I’m here to assure you that you’re in the right place, as I don’t train in any other topic.

With over 40 years’ experience in business, my courses will help you achieve your potential in the workplace - and beyond.

All of the courses incorporate the latest research into emotional intelligence, positive psychology and neuroscience.

Over the years I’ve built an international reputation having delivered workshops and spoken at emotional intelligence conferences all over the world from the United States, Africa, the Middle East and Asia.

I am committed to your success and will go the extra mile to ensure that you achieve the outcomes you are looking for in developing your emotional intelligence.

Considering all this, you can be assured you’re in the right place to learn everything you want/need to about emotional intelligence.

Thanks for taking the time to read this.