Duration
1.5 Days
9 CPD hours
This course is intended for
This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment.
Overview
Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.
In this course, students will learn how to communicate, act and manage time effective in a business environment.
Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Speaking like a Star
S = Situation
T = Task
A = Action
R = Result
Summary
Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using ?I? Messages
Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Principles of Professional Behavior
Always be Your Best
Meeting and Greeting
Sending Social Invitations to Business Associates
Interview Etiquette
Interviewing
Before the Interview
In the Waiting Room
During the Interview
After the Interview
Job Fair Interviews
Planning & Attending Business Meetings
Office Meetings
Meal Meetings
Electronic Etiquette
Voicemail
Cell Phones
Email
Multiculture Etiquette
Defining the Challenge
Five Steps to Dealing with Diversity
Guidelines for Managing Diverse Relationships
Time Management Concepts
Benefits of better time utilization
Who controls your schedule?
Your Job: What You Are Responsible for Accomplishing?
Your job responsibilities
Setting objectives
Setting priorities
How to Use Your Time
Gathering data-the time log
Analyzing the data
Delegation: Working Through Others
Why some people don't delegate
Levels of delegation
How to delegate
Benefits of delegation
Getting started
Planning: Keys to Achievement
Planning: Keys to Achievement
Coping with Common Time Wasters
Coping with self-generated time wasters
Coping with environmental time wasters
Personal Needs that Get in the Way of Effective Time Utilization
Needs profile analysis
Self-assessment questionnaire
Applying needs assessment results
Planning for Improvement
Six tips for effective time management
Planning for improved time utilization
Follow-Up: Staying on Track
Time savings progress report
Time savings progress chart
Time management progress survey
Additional course details:
Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.