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Embark on a journey of self-discovery and empowerment in this self-esteem course. Uncover the factors that influence self-confidence and learn effective strategies to overcome obstacles and boost your self-worth. Develop essential communication skills, set meaningful goals, and discover ways to project confidence through appearance and behavior. Master the art of powerful presentations and gain coping techniques to navigate challenges and difficult situations. Learning Outcomes: Define and understand the concept of self-confidence and its importance. Identify obstacles that hinder self-esteem and ways to overcome them. Enhance communication skills for better self-expression and interaction. Learn goal-setting techniques to improve personal and professional growth. Explore methods to feel confident and project confidence through body language. Understand the impact of appearance on self-esteem and self-presentation. Develop effective presentation skills for conveying ideas and messages. Acquire coping strategies to manage stress and handle difficult behaviors. Why buy this Self Esteem?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Self Esteem you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Self Esteem course is ideal for Individuals seeking to boost their self-esteem and confidence. Anyone looking to improve their communication and presentation skills. Professionals aiming to enhance their personal and professional development. Individuals facing challenges in dealing with difficult behavior. Prerequisites This Self Esteem was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Development Coach - Average Earnings: £25,000 - £50,000 per year. Communication Specialist - Average Earnings: £25,000 - £45,000 per year. Leadership Trainer - Average Earnings: £30,000 - £55,000 per year. Mental Health Advocate - Average Earnings: £20,000 - £40,000 per year. Public Speaker - Average Earnings: £25,000 - £60,000 per year. Course Curriculum Module One: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 01:00:00 Module Two: Obstacles to Our Goals Obstacles to Our Goals 01:00:00 Module Three: Communication Skills Communication Skills 01:00:00 Module Four: The Importance of Goal Setting The Importance of Goal Setting 01:00:00 Module Five: Feeling the Part Feeling the Part 01:00:00 Module Six: Looking the Part Looking the Part 01:00:00 Module Seven: Sounding the Part Sounding the Part 00:09:00 Module Eight: Powerful Presentations Powerful Presentations 00:30:00 Module Nine: Coping Techniques Coping Techniques 01:00:00 Module Ten: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:30:00 Recommended Reading Recommended Reading : Self Esteem 00:00:00

Elevate your personal and professional journey with our QLS Level 3 Self-Esteem & Assertiveness course. In this transformative learning experience, immerse yourself in modules carefully designed to unravel the intricacies of self-confidence, goal setting, and effective communication. As you navigate through topics such as overcoming obstacles, mastering coping techniques, and dealing with difficult behavior, you'll embark on a holistic exploration of the components that contribute to a resilient and assertive mindset. This course is not just a curriculum; it's a dynamic pathway towards self-discovery, empowerment, and the cultivation of skills that will empower you to confidently navigate life's challenges. Learning Outcomes Define and articulate the personal significance of self-confidence. Identify and overcome obstacles hindering the attainment of personal and professional goals. Develop effective communication skills for impactful interactions. Recognize the importance of goal setting in fostering self-esteem. Acquire coping techniques and strategies for dealing with challenging situations. Why choose this Self Esteem & Assertiveness at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Self Esteem & Assertiveness at QLS Level 3 course for? Individuals looking to boost their self-belief and communication prowess. Aspiring leaders eager to enhance their assertiveness in decision-making. Professionals aiming for improved personal image and presence. Speakers and trainers seeking impactful presentation methods. Anyone keen on personal growth and effective coping strategies. Career path Leadership Consultant - Average UK salary: £55,000 - £65,000 Life Coach - Average UK salary: £30,000 - £40,000 Corporate Trainer - Average UK salary: £40,000 - £50,000 Personal Development Mentor - Average UK salary: £35,000 - £45,000 Negotiation Specialist - Average UK salary: £50,000 - £60,000 Communication Strategist - Average UK salary: £45,000 - £55,000 Prerequisites This Self Esteem & Assertiveness at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:15:00 Module 02: Obstacles to Our Goals Obstacles to Our Goals 00:07:00 Module 03: Communication Skills Communication Skills 00:11:00 Module 04: The Importance of Goal Setting The Importance of Goal Setting 00:11:00 Module 05: Feeling the Part Feeling the Part 00:09:00 Module 06: Looking the Part Looking the Part 00:08:00 Module 07: Sounding the Part Sounding the Part 00:09:00 Module 08: Powerful Presentations Powerful Presentations 00:07:00 Module 09: Coping Techniques Coping Techniques 00:08:00 Module 10: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:08:00 Assessment Assignment - Self Esteem & Assertiveness at QLS Level 3 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Overview Become a proficient facilitator by enrolling in our Facilitator Training course. Every company has or is in need of a sought after facilitator to ensure a collaborative, productive and positive work environment. This expert-designed course will give you an overview of facilitation. It will help you to communicate efficiently, notice diverse needs, backgrounds and more. This Facilitator Training course will teach you the organisational and technical skills required of a successful facilitator. Help people to become the best version of themselves by signing up today. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Facilitator Training. It is available to all students, of all academic backgrounds. Requirements Our Facilitator Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 07:30:00 total length •Understanding Facilitation: 00:30:00 •Process vs. Content: 01:00:00 •Laying the Groundwork: 00:30:00 •Tuckman and Jensen's Model of Team Development: 01:00:00 •Building Consensus: 00:30:00 •Reaching a Decision Point: 01:00:00 •Dealing with Difficult People: 01:00:00 •Addressing Group Dysfunction: 01:00:00 •About Intervention: 00:30:00 •Intervention Techniques: 00:30:00

Overview This comprehensive course on Diversity Training - Online Course will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Diversity Training - Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Diversity Training - Online Course. It is available to all students, of all academic backgrounds. Requirements Our Diversity Training - Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 8 lectures • 04:22:00 total length •Module 01: Introduction to Diversity: 00:34:00 •Module 02: Factors that Create Diversity: 00:31:00 •Module 03: Prejudice, Stereotyping & Discrimination: 00:30:00 •Module 04: Unconscious Biases: 00:41:00 •Module 05: Avoiding Unconscious Biases: 00:33:00 •Module 06: New Paradigms in Workplace Diversity: 00:32:00 •Module 07: Diversity Training & Its Limitations: 00:31:00 •Module 08: Dealing with Diversity: 00:30:00

Overview Boost your self-esteem by enrolling in our Building Self Esteem Level 3 course. Confidence, assertiveness, and self-esteem are essential factors for growth and a successful career. Not only are they a must for a successful career, but also a happy life. This Building Self Esteem Level 3 course will provide you with all the techniques and methods you need to lead a more joyful life. It will teach you how not to be passive, aggressive, or passive-aggressive, and be seen as a confident, assertive person.Approach life in an assertive way with our Building Self Esteem Level 3 course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Building Self Esteem Level 3. It is available to all students, of all academic backgrounds. Requirements Our Building Self Esteem Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 08:09:00 total length •What Does Self-Confidence Mean To You: 01:00:00 •Obstacles to Our Goals: 01:00:00 •Communication Skills: 01:00:00 •The Importance of Goal Setting: 01:00:00 •Feeling the Part: 01:00:00 •Looking the Part: 01:00:00 •Sounding the Part: 00:09:00 •Powerful Presentations: 00:30:00 •Coping Techniques: 01:00:00 •Dealing with Difficult Behavior: 00:30:00 •Recommended Reading: Building Self Esteem Level 3: 00:00:00

Overview Boost your self-esteem and learn about positive psychology to gain success in your personaland professional life, by taking the advanced Self Esteem and Assertiveness Development - Level 4 course.The comprehensive Self Esteem and Assertiveness Development - Level 4 course covers good and bad behaviour types, dealing with negativity, developing assertiveness with proven techniques, enhancing confidence, and many more. You'll learn how to take an honest look at yourself to perceive your shortcomings that can be eliminated with assertiveness. By completing the expert-instructed course, you'll thoroughly understand how to apply assertiveness in day-to-day life and build productive self-esteem.The course will be the ultimate solution to overcoming your lack of self-confidence and aggressive behaviour. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Self Esteem and Assertiveness Development - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Self Esteem and Assertiveness Development - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 07:36:00 total length •What Does Self-Confidence Mean To You: 01:00:00 •Obstacles to Our Goals: 01:00:00 •Communication Skills: 00:27:00 •The Importance of Goal Setting: 01:00:00 •Feeling the Part: 01:00:00 •Looking the Part: 01:00:00 •Sounding the Part: 00:09:00 •Powerful Presentations: 00:30:00 •Coping Techniques: 01:00:00 •Dealing with Difficult Behavior: 00:30:00

Overview This comprehensive course on Fundamentals of Excellent Leadership will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Fundamentals of Excellent Leadership comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Fundamentals of Excellent Leadership. It is available to all students, of all academic backgrounds. Requirements Our Fundamentals of Excellent Leadership is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 14 lectures • 00:51:00 total length •Module 01: Introduction: 00:02:00 •Module 02: Is Leadership for You?: 00:03:00 •Module 03: Communicating as a Leader: 00:03:00 •Module 04: Assertive Communication: 00:05:00 •Module 05: Communicating in the 21st Century: 00:01:00 •Module 06: Dealing with Difficult Behaviours: 00:10:00 •Module 07: Having Confidence in Yourself & Your Abilities: 00:04:00 •Module 08: Influencing Your Team: 00:04:00 •Module 09: Building Your Leadership Visibility: 00:01:00 •Module 10: Building Talent In Your Workforce: 00:05:00 •Module 11: Setting goals in your team: 00:04:00 •Module 12: Giving & receiving feedback: 00:06:00 •Module 13: Micromanaging: 00:02:00 •Module 14: Review: 00:01:00

Overview This comprehensive course on Business Etiquette & Professionalism will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Etiquette & Professionalism comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ISO 9001:2015. It is available to all students, of all academic backgrounds. Requirements Our ISO 9001:2015 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Etiquette & Professionalism. It is available to all students, of all academic backgrounds. Requirements Our Business Etiquette & Professionalism is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 12 lectures • 01:45:00 total length •What is Etiquette?: 00:05:00 •Always Be Your Best: 00:12:00 •Always Be Your Best When Meeting and Greeting: 00:06:00 •Types of Interviews: 00:07:00 •Planning for the Interview: 00:07:00 •During the Interview: 00:13:00 •Types of Meetings: 00:06:00 •Planning Conference Call Meetings: 00:10:00 •Meal Meetings: 00:09:00 •Voicemail: 00:08:00 •Instant Messaging: 00:09:00 •Five Steps to Dealing with Diversity: 00:13:00

Welcome to our transformative 'Diversity Training - Online Course,' where the journey towards understanding, appreciating, and harnessing diversity begins. This isn't just a course; it's an exploration of the vibrant tapestry of humanity. Dive into modules designed to unravel the nuances of diversity, from its creation factors to combating unconscious biases. This course isn't just about avoiding stereotypes; it's about embracing new paradigms in workplace diversity. Engage in a thought-provoking odyssey that challenges your perspectives and equips you with the tools to create an inclusive environment. Uncover the limitations of diversity training and discover innovative ways to deal with diversity effectively. Join us on this enlightening expedition where every module propels you towards fostering a workplace that thrives on the richness of differences. Learning Outcomes Grasp a profound understanding of the intricacies of diversity. Identify and navigate the factors that contribute to creating diversity. Combat prejudice, stereotyping, and discrimination in various contexts. Uncover and address unconscious biases at the workplace. Explore new paradigms in workplace diversity for a more inclusive environment. Why choose this Diversity Training - Online Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Diversity Training - Online Course for? Professionals aiming to enhance their cultural competence. HR personnel dedicated to fostering an inclusive workplace. Team leaders seeking tools to manage diversity effectively. Individuals committed to combating unconscious biases. Anyone interested in promoting diversity and inclusion. Career path Diversity and Inclusion Specialist: £30,000 - £40,000 HR Diversity Coordinator: £25,000 - £35,000 Equality and Diversity Officer: £28,000 - £38,000 Organizational Development Consultant: £35,000 - £45,000 Training and Development Manager: £40,000 - £50,000 Human Resources Director: £60,000 - £80,000 Prerequisites This Diversity Training - Online Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diversity Training - Online Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Diversity Introduction to Diversity 00:34:00 Module 02: Factors that Create Diversity Factors that Create Diversity 00:31:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping & Discrimination 00:30:00 Module 04: Unconscious Biases Unconscious Biases 00:41:00 Module 05: Avoiding Unconscious Biases at the Workplace Avoiding Unconscious Biases at the Workplace 00:33:00 Module 06: New Paradigms in Workplace Diversity New Paradigms in Workplace Diversity 00:32:00 Module 07: Diversity Training & Its Limitations Diversity Training & Its Limitations 00:31:00 Module 08: Dealing with Diversity Dealing with Diversity 00:30:00 Assignment Assignment - Diversity Training - Online Course 00:00:00

Dive deep into the captivating world of telephonic commerce with our course, 'Telesales Executive Training: Excellence in Sales Communication.' In this meticulously structured programme, journey from the foundations of telesales to mastering the intricacies of closing a call proficiently. Understand the art of telephonic persuasion, uncover strategies to turn potential leads into loyal customers, and navigate the often-challenging dynamics of call situations to ensure optimal outcomes. By the end of this course, harness the power of effective communication to leave an indelible mark in the competitive landscape of telesales. Learning Outcomes Comprehend the fundamental principles and nuances of telesales communication. Develop proficiency in lead generation and employing strategic sales techniques. Perfect the processes of call preparation, staging, response, and closure. Address and navigate challenging call situations with finesse and professionalism. Gauge and enhance sales performance through relevant metrics and performance management tools. Why buy this Telesales Executive Training: Excellence in Sales Communication? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Telesales Executive Training: Excellence in Sales Communication for? Individuals aiming to venture into the telesales sector and hone their telecommunication abilities. Current sales agents eager to augment their skill set and thrive in the dynamic telesales environment. Team leaders in sales desiring to mentor their teams with industry-relevant knowledge. Entrepreneurs who wish to implement telesales as a growth strategy for their enterprise. Any professional keen on mastering telecommunication skills for diverse business applications. Career path Telesales Executive: £18,000 - £30,000 Call Centre Manager: £25,000 - £45,000 Sales Performance Analyst: £23,000 - £37,000 Lead Generation Specialist: £20,000 - £35,000 Telephone Communication Trainer: £24,000 - £40,000 Customer Retention Specialist: £22,000 - £38,000 Prerequisites This Telesales Executive Training: Excellence in Sales Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telesales Executive Training: Excellence in Sales Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Management Sales Metrics and Performance Management 00:14:00