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Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

***24 Hour Limited Time Flash Sale*** Business Analysis, Business Law & GDPR- Endorsed Certificate Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Business Analysis, Business Law & GDPR- Endorsed Certificate courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Business Analysis, Business Law & GDPR- Endorsed Certificate. Whether you're a student, recent graduate, or job seeker, our Business Analysis, Business Law & GDPR- Endorsed Certificate bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Business Analysis, Business Law & GDPR- Endorsed Certificate Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Analysis, Business Law & GDPR- Endorsed Certificate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Analysis & Scrum with JIRA QLS Course 02: Business Law QLS Course 03: GDPR Certificate 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Management Course 02: Diploma in Lean Process and Six Sigma Course 03: Commercial Management Course 04: Scrum and Agile Immersion Course 05: Business Project Manager Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Analysis, Business Law & GDPR- Endorsed Certificate courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Business Analysis, Business Law & GDPR- Endorsed Certificate Bundle: Master the foundational principles and techniques of Business Analysis, Business Law & GDPR- Endorsed Certificate. Develop advanced proficiency in Business Analysis, Business Law & GDPR- Endorsed Certificate methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Business Analysis, Business Law & GDPR- Endorsed Certificate. Enhance your problem-solving and critical thinking abilities within the context of Business Analysis, Business Law & GDPR- Endorsed Certificate. Cultivate strong communication and collaboration skills essential for success in Business Analysis, Business Law & GDPR- Endorsed Certificate. The Business Analysis, Business Law & GDPR- Endorsed Certificate bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Business Analysis, Business Law & GDPR- Endorsed Certificate. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Business Analysis, Business Law & GDPR- Endorsed Certificate bundle, giving you the recognition you deserve. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers who want to improve their skills in business analysis and project management. Professionals who want to gain a comprehensive understanding of business law. IT professionals who want to learn about GDPR and data protection. Business owners and managers who want to mitigate legal risks and ensure compliance with GDPR. Anyone who is interested in advancing their career in business analysis and project management. Career path Business analyst - £30,000 - £70,000 Project manager - £40,000 - £100,000 IT security and data protection specialist - £35,000 - £80,000 Legal advisor - £35,000 - £80,000 Business development manager - £35,000 - £80,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

The Business Analyst Program: A Career Launchpad for the Future Business Analysis is the process of identifying business needs, defining solutions, and implementing changes to achieve strategic goals. It involves identifying opportunities for improvement, evaluating alternatives, and recommending solutions. Business analysts play a critical role in ensuring that organisations operate effectively and efficiently. They work closely with stakeholders to identify business needs, and then work to find solutions that meet those needs while also staying within budget and timelines. The Business Analysis course is designed to equip students with the skills and knowledge necessary to become successful business analysts. The course covers a range of topics, including business processes, strategic analysis, solution evaluation, stakeholder management, and process improvement. By the end of the course, students will have a solid understanding of what it takes to be a successful business analyst. If you're looking for a career in IT, the Business Analyst Program is the perfect place to start. This program will provide you with the skills and knowledge you need to become a successful Business Analyst. In addition to the training, you'll also receive career mentoring and support. Our experienced career counsellors will help you develop your resume, write cover letters, and practice your interviewing skills. They'll also connect you with potential employers and help you land your dream job. The Business Analyst Program is the perfect way to launch your career in IT. We will help you until you find a job, so you won't have to worry about anything. Just gain knowledge and learn skills, getting you a job is our duty. With our comprehensive training and career support, you'll be well on your way to a successful and rewarding career in this exciting field. Don't miss your chance to join the Business Analyst Program! Apply today! Our mission is simple: To be your trusted partner and assist you every step of the way until you land the job of your dreams. Why Choose Us Here's what makes our Business Analyst Training stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Business Analysis field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in the Business Analysis sector. From mastering cutting-edge tools to honing your skills, we'll ensure you have the knowledge and expertise to excel in any IT-driven environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the 6 courses we will provide once you enrol in the program: Course 01: Business Analysis Strategy and Evaluation Course 02: The Business Intelligence Analyst Course Course 03: Business English and Communication Skills Course 04: Economics Course 05: Business Law Course 06: Financial Analysis Methods These courses will help you to develop your knowledge and skills to become a successful Business Analyst. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in this Business Analyst Program, you will get lifetime access to 6 premium courses related to Business Analysis. These courses will teach you the knowledge and skills required to become a successful Business Analyst. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest of the relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional Business Analyst Take your Business Analysis skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your Business Analysis career with a starting salary ranging from •30,000 to •50,000 annually. Step into the IT industry with the assurance of a promising future. Step 5 - We will not leave you until you get a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in Business Analysis. Don't let your dream career as a Business Analyst remain out of reach. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Business Analyst Training Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Analyst Training program is ideal for: Aspiring IT professionals looking to launch a career in Business Analysis. Individuals with a passion for technology and problem-solving who lack experience in the IT industry. Recent graduates or career changers seeking comprehensive mentoring and support in theBusiness Analysis field. Those who desire personalised guidance and one-on-one counselling to navigate the complexities of the IT job market. Individuals who want to build a strong foundation in Business Analysis and secure job opportunities with the help of industry experts. Requirements No experience required. Just enrol & start learning. Career path Embark on a rewarding career as an Business Analyst in the UK. Gain valuable experience and certifications while providing essential technical support to organisations. Progress into roles such as Administrative Manager,Program Manager, Business Manager,Business Management Analyst, with opportunities for growth and advancement. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included

Discover the essential role of business analysis in driving organizational success. Learn key techniques, tools, and strategies to analyze and improve business processes, optimize resources, and make informed decisions. Explore the dynamic field of business analysis and its impact on innovation, efficiency, and profitability.

BCS International Diploma in Business Analysis provides in-depth knowledge and skills related to business analysis and demonstrates that you have the necessary expertise to be successful in your field.

Certified Business Analysis Professional™ (CBAP®) Boot Camp: In-House Training The course provides targeted exam preparation support for IIBA® Level 3 - CBAP® exam candidates, including both a BABOK® Guide Version 3.0 content review and exam preparation tutorial. The class is interactive, combining discussion, application of concepts, study tips, and a practice exam. Knowledge Check quizzes and self-assessments allow candidates to identify areas of weakness and create a custom study plan tailored to their individual needs as well as study aids to support their exam preparation after the course. The course materials include a copy of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3.0. What you will Learn Upon completion, participants will be able to: Demonstrate familiarity with the structure and content of the IIBA® BABOK® Guide Improve their probability of passing the Level 3 - CBAP® Exam Identify their knowledge gaps through the use of module Knowledge Check quizzes Gauge their readiness for taking the exam by IIBA® BABOK® Guide Knowledge Are Foundation Concepts for IIBA® CBAP® Prep IIBA® - the Organization Business Analysis - the Profession Knowledge Check Terminology and Key Concepts IIBA®'s BABOK® Guide - the Standard Underlying Competencies BA Techniques Business Analysis Planning and Monitoring Knowledge Check Overview BAP&M Tasks BAP&M Techniques Elicitation and Collaboration Knowledge Check Overview E&C Tasks E&C Techniques Requirements Life Cycle Management Knowledge Check Overview RLCM Tasks RLCM Techniques Strategy Analysis Knowledge Check Overview SA Tasks SA Techniques Requirements Analysis and Design Definition Knowledge Check Overview RA&DD Tasks RA&DD Techniques Solution Evaluation Knowledge Check Overview SE Tasks SE Techniques Exam Preparation Practice Exam and debrief Exam Preparation Study Tips Manage Study Plan Exam Process Exam day

Are you ready to embark on an enlightening journey of wisdom with the Data Analysis, Business Analysis & Data Science bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - IT and Analytics: Data Analysis, Business Analysis & Data Science. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Basic Data Analysis Course 02: Google Data Studio: Data Analytics Course 03: RCA: Root Cause Analysis Course 04: Business Intelligence Analyst Course Course 05: Quick Data Science Approach from Scratch Course 06: IT Administration and Networking Course 07: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 08: IT For Recruiters Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the IT and Analytics: Data Analysis, Business Analysis & Data Science bundle illuminate your path to wisdom. The IT and Analytics: Data Analysis, Business Analysis & Data Science bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the IT and Analytics: Data Analysis, Business Analysis & Data Science package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Data Analysis, Business Analysis & Data Science bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the IT and Analytics: Data Analysis, Business Analysis & Data Science community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Data Analysis, Business Analysis & Data Science bundle. Establish robust bases across each course nestled within the Data Analysis, Business Analysis & Data Science bundle. Decipher intricate concepts through the articulate content of the Data Analysis, Business Analysis & Data Science bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Data Analysis, Business Analysis & Data Science bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Data Analysis, Business Analysis & Data Science bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Data Analysis, Business Analysis & Data Science bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Data Analysis, Business Analysis & Data Science bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Data Analysis, Business Analysis & Data Science bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Data Analysis, Business Analysis & Data Science journey and let knowledge guide you towards a brighter future. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the Data Analysis, Business Analysis & Data Science course is: Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this IT and Analytics: Data Analysis, Business Analysis & Data Science course. Career path The aim of this exclusive Anaphylaxis: Allergy Awareness course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas. Certificates CPD Accredited Certificate Digital certificate - Included CPD Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - 9.99

Use Cases for Business Analysis: Virtual In-House Training The use case is a method for documenting the interactions between the user of a system and the system itself. Use cases have been in the software development lexicon for over twenty years, ever since it was introduced by Ivar Jacobson in the late 1980s. They were originally intended as aids to software design in object-oriented approaches. However, the method is now used throughout the Solution Development Life Cycle from elicitation through to specifying test cases, and is even applied to software development that is not object oriented. This course identifies how business analysts can apply use cases to the processes of defining the problem domain through elicitation, analyzing the problem, defining the solution, and confirming the validity and usability of the solution. What you will Learn You'll learn how to: Apply the use case method to define the problem domain and discover the conditions that need improvement in a business process Employ use cases in the analysis of requirements and information to create a solution to the business problem Translate use cases into requirements Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Overview of use case modeling What is a use case model? The 'how and why' of use cases When to perform use case modeling Where use cases fit into the solution life cycle Use cases in the problem domain Use cases in the solution domain Use case strengths and weaknesses Use case variations Use case driven development Use case lexicon Use cases Actors and roles Associations Goals Boundaries Use cases though the life cycle Use cases in the life cycle Managing requirements with use cases The life cycle is use case driven Elicitation with Use Cases Overview of the basic mechanics and vocabulary of use cases Apply methods of use case elicitation to define the problem domain, or 'as is' process Use case diagrams Why diagram? Partitioning the domain Use case diagramming guidelines How to employ use case diagrams in elicitation Guidelines for use case elicitation sessions Eliciting the problem domain Use case descriptions Use case generic description template Alternative templates Elements Pre and post conditions Main Success Scenario The conversation Alternate paths Exception paths Writing good use case descriptions Eliciting the detailed workflow with use case descriptions Additional information about use cases Analyzing Requirements with Use Cases Use case analysis on existing requirements Confirming and validating requirements with use cases Confirming and validating information with use cases Defining the actors and use cases in a set of requirements Creating the scenarios Essential (requirements) use case Use case level of detail Use Case Analysis Techniques Generalization and Specialization When to use generalization or specialization Generalization and specialization of actors Generalization and specialization of use cases Examples Associating generalizations Subtleties and guidelines Use Case Extensions The <> association The <> association Applying the extensions Incorporating extension points into use case descriptions Why use these extensions? Extensions or separate use cases Guidelines for extensions Applying use case extensions Patterns and anomalies o Redundant actors Linking hierarchies Granularity issues Non-user interface use cases Quality considerations Use case modeling errors to avoid Evaluating use case descriptions Use case quality checklist Relationship between Use Cases and Business Requirements Creating a Requirements Specification from Use Cases Flowing the conversation into requirements Mapping to functional specifications Adding non-functional requirements Relating use cases to other artifacts Wire diagrams and user interface specifications Tying use cases to test cases and scenarios Project plans and project schedules Relationship between Use Cases and Functional Specifications System use cases Reviewing business use cases Balancing use cases Use case realizations Expanding and explaining complexity Activity diagrams State Machine diagrams Sequence diagrams Activity Diagrams Applying what we know Extension points Use case chaining Identifying decision points Use Case Good Practices The documentation trail for use cases Use case re-use Use case checklist Summary What did we learn, and how can we implement this in our work environment?

Certified Business Analysis Professional™ (CBAP®) Boot Camp: Virtual In-House Training The course provides targeted exam preparation support for IIBA® Level 3 - CBAP® exam candidates, including both a BABOK® Guide Version 3.0 content review and exam preparation tutorial. The class is interactive, combining discussion, application of concepts, study tips, and a practice exam. Knowledge Check quizzes and self-assessments allow candidates to identify areas of weakness and create a custom study plan tailored to their individual needs as well as study aids to support their exam preparation after the course. The course materials include a copy of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3.0. What you will Learn Upon completion, participants will be able to: Demonstrate familiarity with the structure and content of the IIBA® BABOK® Guide Improve their probability of passing the Level 3 - CBAP® Exam Identify their knowledge gaps through the use of module Knowledge Check quizzes Gauge their readiness for taking the exam by IIBA® BABOK® Guide Knowledge Are Foundation Concepts for IIBA® CBAP® Prep IIBA® - the Organization Business Analysis - the Profession Knowledge Check Terminology and Key Concepts IIBA®'s BABOK® Guide - the Standard Underlying Competencies BA Techniques Business Analysis Planning and Monitoring Knowledge Check Overview BAP&M Tasks BAP&M Techniques Elicitation and Collaboration Knowledge Check Overview E&C Tasks E&C Techniques Requirements Life Cycle Management Knowledge Check Overview RLCM Tasks RLCM Techniques Strategy Analysis Knowledge Check Overview SA Tasks SA Techniques Requirements Analysis and Design Definition Knowledge Check Overview RA&DD Tasks RA&DD Techniques Solution Evaluation Knowledge Check Overview SE Tasks SE Techniques Exam Preparation Practice Exam and debrief Exam Preparation Study Tips Manage Study Plan Exam Process Exam day

Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating