380 V300 courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for This course is designed for IoT practitioners who are looking to improve their skills and knowledge of IoT security and privacy. This course is also designed for students who are seeking the CertNexus Certified Internet of Things Security Practitioner (CIoTSP) certification and who want to prepare for Exam ITS-110. Overview This program will validate that the candidate has the knowledge, skills, and abilities to secure network environments for IoT devices, analyze vulnerabilities and determine reasonable controls against threats, and effectively monitor IoT devices and respond to incidents. This course is designed for practitioners who are seeking to demonstrate a vendor-neutral, cross-industry skill set that will enable them to design, implement, operate, and/or manage a secure IoT ecosystem. Managing IoT Risks Map the IoT Attack Surface Build in Security by Design Securing Web and Cloud Interfaces Identify Threats to IoT Web and Cloud Interfaces Prevent Injection Flaws Prevent Session Management Flaws Prevent Cross-Site Scripting Flaws Prevent Cross-Site Request Forgery Flaws Prevent Unvalidated Redirects and Forwards Securing Data Use Cryptography Appropriately Protect Data in Motion Protect Data at Rest Protect Data in Use Controlling Access to IoT Resources Identify the Need to Protect IoT Implement Secure Authentication Implement Secure Authorization Implement Security Monitoring on IoT Systems Securing IoT Networks Ensure the Security of IP Networks Ensure the Security of Wireless Networks Ensure the Security of Mobile Networks Ensure the Security of IoT Edge Networks Ensuring Privacy Improve Data Collection to Reduce Privacy Concerns Protect Sensitive Data Dispose of Sensitive Data Managing Software and Firmware Risks Manage General Software Risks Manage Risks Related to Software Installation and Configuration Manage Risks Related to Software Patches and Updates Manage Risks Related to IoT Device Operating Systems and Firmware Promoting Physical Security Protect Local Memory and Storage Prevent Physical Port Access

Duration 2 Days 12 CPD hours This course is intended for Report Authors Overview Create query models Create reports based on query relationships Introduction to dimensional data Introduction to dimensional data in reports Dimensional report context Focus your dimensional data Calculations and dimensional functions Create advanced dynamic reports This offering teaches Professional Report Authors about advanced report building techniques using relational data models, dimensional data, and ways of enhancing, customizing, managing, and distributing professional reports. The course builds on topics presented in the Fundamentals course. Activities will illustrate and reinforce key concepts during this learning activity. Create query models Build a query and connect it to a report Answer a business question by referencing data in a separate query Create reports based on query relationships Create join relationships between queries Combine data containers based on relationships from different queries Create a report comparing the percentage of change Introduction to dimensional reporting concepts Examine data sources and model types Describe the dimensional approach to queries Apply report authoring styles Introduction to dimensional data in reports Use members to create reports Identify sets and tuples in reports Use query calculations and set definitions Dimensional report context Examine dimensional report members Examine dimensional report measures Use the default measure to create a summarized column in a report Focus your dimensional data Focus your report by excluding members of a defined set Compare the use of the filter() function to a detail filter Filter dimensional data using slicers Calculations and dimensional functions Examine dimensional functions Show totals and exclude members Create a percent of base calculation Create advanced dynamic reports Use query macros Control report output using a query macro Create a dynamic growth report Create a report that displays summary data before detailed data and uses singletons to summarize information Design effective prompts Create a prompt that allows users to select conditional formatting values Create a prompt that provides users a choice between different filters Create a prompt to let users choose a column sort order Create a prompt to let users select a display type Examine the report specification Examine report specification flow Identify considerations when modifying report specifications Customize reporting objects Distribute reports Burst a report to email recipients by using a data item Burst a list report to the IBM Cognos Analytics portal by using a burst table Burst a crosstab report to the IBM Cognos Analytics portal by using a burst table and a master detail relationship Enhance user interaction with HTML Create interactive reports using HTML Include additional information with tooltips Send emails using links in a report Introduction to IBM Cognos Active Reports Examine Active Report controls and variables Create a simple Active Report using Static and Data-driven controls Change filtering and selection behavior in a report Create interaction between multiple controls and variables Active Report charts and decks Create an Active Report with a Data deck Use Master detail relationships with Decks Optimize Active Reports Create an Active Report with new visualizations

Duration 3 Days 18 CPD hours This course is intended for Authors Overview Please refer to course overview This course provides authors with an introduction to build reports using Cognos Analytics. Techniques to enhance, customize, and manage reports will be explored. Activities will illustrate and reinforce key concepts during this learning opportunity. What is IBM Cognos Analytics - Reporting The Welcome page Consume report content Interactive filtering Working with reports Dimensionally modeled relational dataUse personal data sources and data modules Upload personal data Upload custom images Using navigation paths in a data module Examine list reports Group data Format columns Include headers and footers Aggregate fact data Identify differences in aggregation Multiple facts and repeated information Use shared dimensions to create multi-fact queries Present repeated information Add repeated information to reports Create a mailing list report Create crosstab reports Add measures to a crosstab Data sources for a crosstab Create complex crosstab reports Add items as peers Create crosstab nodes and crosstab members Work with crosstab data Format, sort, and aggregate a crosstab Create discontinuous crosstab reportsCreate visualization reports Visualization categories Customize visualizations Client side visualizations Enhanced map visualizations Focus reports using filters Create filters to narrow the focus Use advanced detail filters Apply a filter with aggregation Use summary filters Focus reports using prompts Examine parameters and prompts Create a parameter for a report item Add a prompt page Add a prompt item to a report Identify a prompt type Create a cascading prompt Use calculations What are calculations Add Date and Time functions Add string functions Display prompt selections in report titles Customize reports with conditional formatting Three steps for conditional formatting Create a variable Assign the variable to a report object Format based on the conditional value Conditionally render report objects Drill-through definitions Navigate to related data Enhance report layout View the structure of a report Use Guided report layout Force page breaks Create horizontal pagination Modify the report structure Format objects across reports Use additional report-building techniques Enhance a report design Add objects to reports Convert a list to a crosstab Explore reuse Additional course details: Nexus Humans B6258 IBM Cognos Analytics - Author Reports Fundamentals V11.1.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6258 IBM Cognos Analytics - Author Reports Fundamentals V11.1.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours Overview By the end of the course, you should be able to meet the following objectives: List the operational challenges for rolling out and operating telco services including 5G. Identify the role of VMware Telco Cloud products in supporting telco services. Discuss the role of VMware technologies such as vSphere, NSX, and Tanzu etc. in implementing telco services. Outline the role of native tools and other VMware monitoring tools such as vRealize Operations and vRealize Log Insight in maintaining network services. Choose the VMware Telco Cloud products that meet your application requirements. Deploy a solution architecture that meet VMware best practices for delivering services using VMware Telco Cloud products. Implement and maintain VMware Telco Cloud products in a secure manner. Identify the tools and remediation pathways for maintaining the availability and performance of your applications and infrastructure using VMware Telco Cloud and vRealize Suite products. Follow specific steps to resolve application performance and availability problems Scale your VMware Telco Cloud products to meet operational requirements in line with VMware best practices. Optimize the operation of VMware Telco Cloud products to ensure SLAs are met. This five-day, hands-on training course provides the knowledge to operate and scale VMware Telco Cloud version 2.x products in a Telco cloud provider environment. In this course, you are exposed to the entire VMware Telco Cloud portfolio, and the tools and methodologies available to ensure they operate effectively. In addition, you are presented with various scenarios where you will be guided through the process of identifying, analyzing, and formulating solutions to performance and other problems. Course Introduction Introductions and course logistics Course objectives Overview of Network Transformation Reviews the technologies that enable modern networks Lists the components of modern service provider networks Outlines characteristics of modern service provider networks in meeting customer application needs Service Delivery with VMware Telco Cloud Outlines the components of the VMware Telco Cloud portfolio Reviews the role each VMware Telco Cloud product plays in delivering telco services Specifies the dependencies each product has on underlying technologies Supporting VMware Telco Cloud Service Delivery Reviews the products that implements the virtualization, management, platform, and orchestration layers Outlines the role played by other VMware products such as NSX in delivering cloud services Outline opensource integration options with VMware Telco Cloud products Securing VMware Telco Cloud Reviews security threats that affect telco services Identifies the critical telco assets that are prone to attack Outlines best practice for securing VMware Telco Cloud products and underlying technology Provides overview of appropriate security controls for VMware Telco Cloud products Assessing Service Provision Reviews tools and methodologies used to gather requirements Outlines how to assess cloud-native capabilities Documenting findings Identifying security vulnerabilities with Helm. Reviews VMware?s Customer Engagement process Capturing infrastructure requirements from TCA Designing a VMware Telco Cloud Solution Selecting appropriate deployment topology Pros and cons of design choices How a design choice might be affected by other factors such as NSX and TKG deployment, or data center architecture Outlines typical scenarios where specific products align with identified requirements Documenting a design Designing for availability Ensuring a design aligns with best practice Specifying monitoring options Implementing VMware Telco Cloud Products Review deployment options for VMware products Integrating new products with existing ones Outline post-installation tasks Adding the new products as data sources in monitoring tools such as vRealize Operations and vRealize Operations Network Insight Ensuring products meet security requirements Configuring monitoring software Outlines the xNF onboarding process in TCA Maintaining Telco Services Outlines typical administrative tasks in ensuring services are maintained Use of native and other VMware performance monitoring tools Reviewing performance data Role of SLAs in service maintenance Reviews scenarios where known behaviors indicate problems Troubleshooting Deployed Telco Services Reviews the troubleshooting tools available Using tools to gather useful data Outlines how event correlation can be used to isolate problems Using a methodology to determine the root cause of a problem Steps to identify and resolve a problem Reviews scenarios where known problems are isolated and resolution steps identified Scaling VMware Telco Cloud Products Assessing if operations are impacted by lack of resources now or will be in the future Reviews performance optimization options Identifies implications for other products if you scale VMware Telco Cloud products Reviews VMware sizing guidelines Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Telco Cloud: Day 2 Operate and Scale [V2.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Telco Cloud: Day 2 Operate and Scale [V2.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for the following roles: Network engineers Network security engineers Network architects Sales/presales engineers Overview After taking this course, you should be able to: Describe Cisco SD-WAN security functions and deployment options Understand how to deploy on-premises threat prevention Describe content filtering options Implement secure Direct Internet Access (DIA) Explain and implement service chaining Explore Secure Access Service Edge (SASE) and identify use cases Describe Cisco Umbrella Secure Internet Gateway (SIG) and deployment options Implement Cisco Umbrella SIG and Domain Name System (DNS) policies Explore and implement Cloud Access Security Broker (CASB) and identify use cases (including Microsoft 365) Describe how to use Cisco ThousandEyes to monitor cloud services Configure Cisco ThousandEyes to monitor Microsoft 365 applications Examine how to protect and optimize access to the Software as a Service (SaaS) application with Cisco SD-WAN Cloud OnRamp Describe and deploy Cloud OnRamp for multi-cloud, including interconnect and colocation use cases Examine Cisco SD-WAN monitoring capabilities and features with vManage and vAnalytics The Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) v1.0 course is an advanced training course focused on Cisco SD-WAN security and cloud services. Through a series of labs and lectures you will learn about on-box security services, including application-aware enterprise firewall, intrusion prevention, URL filtering, malware protection, and Transport Layer Security (TLS) or Secure Socket Layer (SSL) decryption. You will also learn about cloud integration with multiple cloud service providers across multiple use cases. Additionally, the course labs will allow you to configure and deploy local security services and cloud security services with the Cisco Umbrella Secure Internet Gateway (SIG), as well as integrate the Cisco SD-WAN fabric with a cloud service provider using the Cisco vManage automated workflows. The course lab environment is built using Cisco Catalyst 8000v IOS XE routers and Cisco SD-WAN 20.7 code, and it includes the integration of Cisco FirePOWER Threat Defense for network security and Cisco ThousandEyes for network monitoring. The course will allow you to earn 24 Continuing Education (CE) credits toward recertification. Course Outline Introducing Cisco SD-WAN Security Deploying On-Premises Threat Prevention Examining Content Filtering Exploring Cisco SD-WAN Dedicated Security Options Examining Cisco SASE Exploring Cisco Umbrella SIG Securing Cloud Applications with Cisco Umbrella SIG Exploring Cisco SD-Wan ThousandEyes Optimizing SaaS Applications Connecting Cisco SD-WAN to Public Cloud Examining Cloud Interconnect Solutions Exploring Cisco Cloud OnRamp for Colocation Monitoring Cisco SD-WAN Cloud and Security Solutions Additional course details: Nexus Humans Cisco SD-WAN Security and Cloud Onboarding v1.0 (SDWSCS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco SD-WAN Security and Cloud Onboarding v1.0 (SDWSCS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft Windows and who need to learn foundational Word skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content. Overview In this course, you will learn fundamental Word skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility. These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing.Microsoft© Word is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word on the desktop to create and edit simple documents; format documents; add tables and lists; add design elements andlayout options; and proof documents.Note: Most Office users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will alsoenable you to access and effectively utilize many web-based resources provided with your Microsoft 365 subscription. This includes brief coverage of key skills for using Word for theWeb and OneDrive. Helpful notes throughout the material alert you to cases where the online version of the application may function differently from the primary, desktop version.This course may be a useful component in your preparation for the Microsoft Word (Microsoft 365 Apps and Office 2019): Exam MO-100 and Microsoft Word Expert (Microsoft 365 Apps and Office 2019): Exam MO-101 certification exams. Lesson 1: Getting Started with Word Topic A: Navigate in Microsoft Word Topic B: Create and Save Word Documents Topic C: Edit Documents Topic D: Work with Word for the Web Lesson 2: Formatting Text and Paragraphs Topic A: Apply Character Formatting Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs Topic D: Display Text in Bulleted or Numbered Lists Topic E: Apply Borders and Shading Lesson 3: Working More Efficiently Topic A: Make Repetitive Edits Topic B: Apply Repetitive Formatting Topic C: Use Styles to Streamline Repetitive Formatting Tasks Topic D: Customize the Word Environment Lesson 4: Managing Lists Topic A: Sort a List Topic B: Format a List Lesson 5: Adding Tables Topic A: Insert a Table Topic B: Modify a Table Topic C: Format a Table Topic D: Convert Text to a Table Lesson 6: Inserting Graphic Objects Topic A: Insert Symbols and Special Characters Topic B: Add Images to a Document Lesson 7: Controlling Page Appearance Topic A: Apply a Page Border and Color Topic B: Add Headers and Footers Topic C: Control Page Layout Topic D: Add a Waterm Lesson 8: Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability Topic B: Preview and Print Documents Topic C: Use Research Tools Topic D: Check Accessibility Topic E: Dictate Text in a Document Topic F: Save a Document to Other Form Additional course details: Nexus Humans Microsoft Word for Office 365 (Desktop or Online) (v1.1) Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Word for Office 365 (Desktop or Online) (v1.1) Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy a Cisco Integrated Threat Defense solution in their network environment. Cisco integrators and partners Systems and network engineers Technical architects Technical support personnel Overview After taking this course, you should be able to: Understand the network security landscape and the Cisco Integrated Threat Defense (ITD) solutions Describe the key components of the ITD solution and their use in the network Configure the Cisco Identity Services Engine (ISE) for a baseline of operation in the ITD solution Configure the integration between the Cisco Stealthwatch and Cisco ISE platforms Configure the integration between the Cisco Firepower and ISE platforms Configure the integration between Cisco Firepower and Cisco Advanced Malware Protection (AMP) for Endpoints The Implementing an Integrated Threat Defense Solution (SECUR201) v1.2 course provides an analysis of the cybersecurity landscape with an emphasis on the importance of an integrated threat defense architecture. Through a combination of lessons and hands-on practice, you will learn to deploy and integrate Cisco©?s Integrated Threat Defense solutions which include: Cisco Identity Services Engine (ISE), Cisco Stealthwatch, Cisco Firepower NGFW, and Cisco AMP for Endpoints. This course provides you with the knowledge and skills to implement and integrate solution components with existing network services, integrate solution components with the pxGrid (Platform Exchange Grid) framework, integrate network and endpoint-based malware protection, and observation of security dataflow after the introduction of malware. Course Outline Integrated Threat Defense Introduction ITD Products Identity Services Engine Setup Integration of Stealthwatch with Identity Services Engine Integration of Firepower with Identity Services Engine Integration of Firepower with AMP for Endpoints Lab outline Connecting to the Lab Environment Integrating ISE and Active Directory Integrating ISE and Cisco Adaptive Security Appliance (ASA) Configuring pxGrid and Client Certificates Integrating Stealthwatch with Identity Services Engine Integrating Network Visibility Module (NVM) with AnyConnect Integrating Firepower with Identity Services Engine Integrating AMP for Endpoints with Firepower

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 5 Days 30 CPD hours This course is intended for This course is designed for network and software engineers and hold job roles such as: Network administrator Network engineer Network manager System engineer Project manager Network designer Overview After taking this course, you should be able to: Describe network architectures, devices, and software used by service providers Describe the various Internet governance organizations, their roles, and tools available for governance information verification Configure Cisco Internetwork Operating System (Cisco IOS) and Cisco IOS XE routers Describe Cisco IOS XR software, perform initial configuration, and explain platform daily tasks Describe various access and core technologies used by service providers Describe various major switching technologies used by service providers Describe major overlay technologies and their usage, and configure Virtual Extensible LAN I (VxLAN) Describe various major routing protocols used by service providers Configure Layer 3 services used by service providers Describe Multiprotocol Label Switching (MPLS), components, protocols, and MPLS usage Describe usage of various services used and maintained by service providers Introduce Linux networking, Bourne Again Shell (BASH) scripting, and their usage within Cisco IOS XR software This course is designed to provide you with the foundational knowledge for the suite of Cisco© CCNP© Service Provider courses. The course expands what you learned from the Cisco CCNA© course with a focus on theoretical and practical knowledge needed for the Service Provider environment. Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track. Course Outline Introducing Service Provider Architectures Describing Internet Governance Organizations Configuring the Cisco IOS and Cisco IOS XE Router Configuring Cisco IOS XR Router Introducing Access and Core Technologies in the Service Provider Environment Introducing Routing Technologies in the Service Provider Environment Describing MPLS Implementing Layer 3 Services Introducing Switching Technologies in the Service Provider Environment Introducing Overlay Technologies Implementing Service Provider Services Introducing Programmability on Cisco IOS XR Routers Lab outline Review Lab Environment Examine Governance Data Perform an Initial Cisco Internetworking Operating System (IOS XE) Configuration Configure Connectivity and Connectivity Verification on Cisco IOS XE Devices Perform Initial Cisco IOS XR Configuration Configure and Verify Connectivity on Cisco IOS XR Configure Intermediate System to Intermediate System (IS-IS) Configure Routing Information Protocol (RIPv2) and RIP extension (RIPng) Configure Basic Border Gateway Protocol (BGP) Configure MPLS Configure Internet Protocol Service Level Agreement (IP SLA) Configure Hot Standby Router Protocol (HSRP) with Object Tracking Configure Virtual Routing and Forwarding (VRFs) Configure Network Time Protocol (NTP) Use Linux Command Line Interface Configure IOS XR Using a Bash Script