2221 Trust courses in Cardiff delivered Online

You will not only learn a few lines of code in this course but will also understand the principles of programming. Learn the fundamentals of JavaScript with the latest JavaScript versions (ES6/ES7/ES8/ES9/ES10/ESNext) and you will be well on your way to being a Grandmaster programmer in any language.

You will learn how to develop reliable and scalable serverless applications, following the microservices architecture. We will develop event-driven microservices with AWS serverless services that come with the power of the cloud, high availability and high scalability by nature following serverless design patterns and best practices.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

A pioneering provider of independent mentoring services  For adults who are training to be teachers and Early Career Teachers (ECTs), our mission is to support and empower aspiring educators as they navigate their journey towards becoming skilled and confident professionals in the teaching profession. As a mentorship program tailored specifically for adults pursuing a teaching career, we understand the unique challenges and expectations placed upon trainees in the profession. We are committed to providing comprehensive and personalised support to help trainees meet the teaching standards set by the Department for Education in England. The teaching standards and expectations in England Our experienced mentors are well-versed in the teaching standards and expectations in England. We provide guidance and practical assistance to trainees in areas such as lesson planning, classroom management, assessment strategies, and creating inclusive learning environments. Our aim is to help trainees develop a deep understanding of the curriculum, pedagogical approaches, and effective teaching techniques. Planning Planning is a crucial aspect of a teacher's role, and we offer specialised support to trainees in this area. Our mentors work closely with trainees to develop effective lesson plans that align with curriculum requirements and engage students in meaningful learning experiences. We provide guidance on designing differentiated instruction to meet the diverse needs of students, fostering a supportive and inclusive classroom environment. Confidence Confidence is essential for success in the teaching profession, and we are dedicated to helping trainees build their self-assurance. Our mentors provide individualised coaching and feedback, helping trainees develop their teaching skills, classroom presence, communication abilities, and interpersonal skills with other staff. We create a safe and supportive environment where trainees can explore their strengths, identify areas for growth, and gain the confidence needed to deliver impactful lessons and engage with students and the wider school community effectively. High quality resources In addition to planning and confidence-building, GLA Tutorsoffers a range of other support services to trainees. We provide resources and guidance on effective behavior management strategies, assessment and feedback techniques, and effective use of technology in the classroom. Our mentors also offer guidance on professional development opportunities, helping trainees stay updated with the latest educational research and best practices in teaching. A collaborative and ongoing process At GLA Tutors, we believe that mentorship is a collaborative and ongoing process. Our mentors build strong relationships with trainees, offering ongoing support, guidance, and encouragement throughout their training and early career stages. We understand the challenges and triumphs that trainees may encounter, and we are dedicated to helping them navigate their journey towards becoming successful and impactful teachers. ChooseGLA Tutorsas your trusted partner in your teaching journey. With our experienced mentors, personalised support, and comprehensive resources, we are committed to helping you meet the teaching standards, develop as a confident educator, and make a positive impact in the lives of your students.  Invest in your future as a teacher and join us at GLA Tutors today.

GLA Tutors is your trusted partner in preparing children for the SATs and Eleven Plus exams.  We understand the importance of these exams in shaping a child's academic future, and we are here to provide comprehensive and effective tutoring to ensure their success. Our dedicated team of tutors is well-versed in the style and content of both the SATs and Eleven Plus exams. We are committed to equipping children with the knowledge, skills, and confidence they need to excel in these challenging assessments. For SATs preparation, we offer targeted instruction in key subjects such as English (including Grammar, Reading and Writing), Mathematics, and Science. Our tutors are experienced in teaching the specific curriculum and concepts covered in the SATs, ensuring that children are thoroughly prepared for each section of the exam. From comprehension and grammar in English, to problem-solving and data analysis in Mathematics, our tutors provide tailored guidance to help children tackle every aspect of the SATs with confidence. For the Eleven Plus, we assess a child's aptitude in key areas such as English, Mathematics, Verbal Reasoning, and Non-Verbal Reasoning. Our tutors have in-depth knowledge of the exam format and content, and they employ effective strategies to help children succeed in each section. From improving comprehension and vocabulary skills in English, to developing logical reasoning and problem-solving abilities in Mathematics and Reasoning, we provide comprehensive support to ensure children are well-prepared for the Eleven Plus exams. Successfully passing the SATs or Eleven Plus exams  Success in these exams opens up a world of opportunities for children. After achieving these milestones, children will have various options available to them. They may gain entry into selective secondary schools, including grammar schools, which can provide an academically challenging environment and a strong foundation for future success. Additionally, achieving high scores in these exams can enhance a child's confidence and self-esteem, paving the way for a positive attitude towards learning and academic achievement in the future. There is a direct correlation between success in these exams and the GCSEs. Individual Styles AtGLA Tutors, we understand that every child is unique, and we tailor our tutoring approach to meet their individual needs. Our tutors provide personalised instruction, focusing on areas where each child requires additional support, while also nurturing their strengths and building their overall academic abilities. We are dedicated to fostering a positive and engaging learning environment, where children feel motivated and empowered to reach their full potential. Our tutors not only impart knowledge but also instill important study skills, critical thinking abilities, and effective exam techniques that will serve children well beyond the SATs and Eleven Plus exams. Choose GLA Tutorsas your partner in preparing your child for the SATs and Eleven Plus exams. With our experienced tutors, comprehensive resources, and personalised approach, we are committed to helping children achieve their academic goals and unlock a brighter future.  Invest in your child's success and join us at GLA Tutors today.

An interactive workshop experience with personal stylist Emma Shoe, sharing her expertise on how to create a wardrobe you'll truly treasure! How To Create A Wardrobe To Treasure............ Do you have a wardrobe full of clothes that you don't love? Do you have lots of things hanging in your wardrobe you never or rarely wear? Do you mostly default to the same few outfits all the time? Thinking you'd like to have less stuff, but value what you do have more? Keen to discover more planet friendly ways to update your wardrobe? This group styling experience is for you if you answered yes to any of these questions. During the workshop, we will share wardrobe treasures, discuss personal style, look at shape and colour and more sustainable ways to create your wardrobe. You'll get the opportunity to 'play' with creating outfits and experiment with new looks for your own wardrobe. The practical and tangible outcomes you'll experience from this workshop include: How to edit what's in your wardrobe. Emma's approach to eliminate regretful shopping mistakes and binge buying. The flat-lay method to create outfits and plan looks. How to create your wardrobe of treasure. Why and how to embrace the circular fashion model. Access to Emma's black book of favourite pre-loved treasure troves. About Emma: Emma (Shoe) Reed is the founder of Styling You Well. She is a former shoe designer turned personal stylist and image consultant. She has over twelve years expertise styling women, transforming confidence and mindset to elevate professional presence. Emma's clients are entrepreneurs, creatives and leaders, professional women dealing with major life changes or transitioning from experiences like the menopause, divorce, illness, promotion, career change or returning to work post maternity leave. Kind words... "Emma is a fantastic personal stylist. She put items together that I never would have thought of myself. This is her unique gift. She has great knowledge of body shapes and made suggestions that were really flattering. She is also a master at accessorising. I would highly recommend her if you need some styling support." "I took the opportunity in lock-down to take a hard look at my personal style - or perhaps lack of personal style is a more appropriate phrase! Having left corporate life behind a few years ago, I felt I knew how to dress smartly and I LOVE my jeans and gold trainers but I knew that there had to be something stylish yet relaxed that looked AND felt great...I just couldn't seem to find it alone. Cue Emma. I'd attended one of her Capsule Wardrobe Styling sessions in Hampton which opened my eyes to the possibility of having a small but hard-working wardrobe with the right accessories to make it feel fresh. So, I booked in for Emma's virtual styling session which was a revelation! I quickly understood why I didn't feel (or look) great in certain pieces and which styles and colours really work/don't work for my body shape and skin-tone. I also realised that I'd been stuck in a colour rut for quite some time. It was time to say good-bye to black. It also became obvious during the session that there were giant gaps in my wardrobe - mostly due to my overly-enthusiastic Marie Kondo-style clear outs! My interest in shopping for clothes has been renewed - I feel like I have a better idea of what I should be looking for which makes it all so much easier and more fun. I'm also feeling much braver with colour. I can't wait to take Emma shopping with me in real life. She knows her stuff and she's also great fun to be around." "Emma was such a joy to help me go through my wardrobe and get me interested in clothes again. She was kind, honest, practical and had a very stylish take on my limited wardrobe. I trusted her judgement implicitly and was buzzing after our session. Highly recommend Emma for her professionalism and empathy plus the fabulous outfits." You can contact Emma at: https://www.stylingyouwell.com / +44 7900 242487 / emmashoe@stylingyouwell.com If you have any questions regarding this event, please email Lara at lara@themotivationclinic.co.uk or call her on 07817247727  

Take your Personal Professional Effectiveness to the Next Level

A Warm Welcome to Ludo Tutors Ludo Tutors is an Approved Online LAMDA Examination Centre - so wherever you are in the world, you can access our brilliant LAMDA Tutors and benefit from accredited LAMDA Exams. What are LAMDA Exams? The London Academy of Music and Dramatic Arts (LAMDA) was founded in 1861 and is one of the world's leading conservatoires. LAMDA Exams are examinations in Drama (Acting and Musical Theatre) and Public Speaking, adjudicated by a specialist team from the school. Ludo Tutors is proud to be an Approved Online LAMDA Examination Centre, meaning we not only provide Tutors to prepare for LAMDA Exams, but also coordinate and run online examinations for students located anywhere in the world. Why take LAMDA Exams? LAMDA Exams are world-renowned for helping students develop their spoken English language skills, aiding them in communication techniques and building confidence. It's also a lot of fun! Whether you're looking to improve your spoken English, take some of the fright out of that upcoming class project or present yourself in the best possible manner, Ludo Tutors can help. ONLINE + WORLDWIDE Thanks to the Ludo Tutors e-Learning Platform, you can study for LAMDA Exams with one of our Tutors from anywhere in the world! Why not book a free consultation with our Founder, Martha, to discuss the best course for you? SKILLS BOOST Grow in confidence and improve your communication skills with LAMDA's trusted Drama and Public Speaking Exams. Every year, over 100,000 students take LAMDA Exams for all sorts of reasons. So get involved! UCAS POINTS Did you know that you can boost your UK university application up to 60 points by taking LAMDA Exams? Grades 6 - 8 across two syllabi can be combined to give you the equivalent of an A* at A Level! TOP TUTORS You'll be guided on your LAMDA Exam journey by one of our specially selected Ludo Tutors. All of them are graduates from the UK's top universities and many have been to UK Drama conservatoires, too. They all hold current, Enhanced DBS certificates. How do I take LAMDA Exams? The examinations themselves are booked for you by Ludo Tutors but adjudicated by an independent examiner from the London Academy of Music and Dramatic Arts. Up until the date of your exam, you will work with your LAMDA Exams Tutor, specially selected from our pool of Tutors for their aptitude for teaching Drama and Public Speaking. Over half of our Tutors are Oxbridge graduates and many of our Tutors have also attended the UK's leading Drama schools, so you're in good hands!