610 Trauma courses in Cardiff delivered Online

Mental health and physiotherapy might sound like two separate worlds, but when they work together, the results can be life-changing. This Mental Health & Physiotherapy Course explores how physical movement and rehabilitation techniques can support emotional well-being. You’ll discover how conditions like anxiety, depression, and trauma may affect the body, and how physiotherapy can play a role in helping people feel better – not just physically, but mentally too. It’s a thoughtful and timely topic, especially as the link between mental and physical health is finally getting the attention it deserves. This course has been designed for those who want to understand the science behind the connection without needing to wear a lab coat. With well-structured modules, you'll learn at your own pace, from wherever suits you best. Whether you're interested in care, support work, health, or simply expanding your knowledge, this course offers serious insight with a straightforward tone – no fluff, no filler, just quality learning. Mental health and physiotherapy aren’t just about recovery – they’re about helping people move forward. And that’s exactly what this course is built for. This bundle includes the following courses: Course 01: Mental Health Course 02: Physiotherapy Key Features Accredited by CPD Instant e-certificate Fully online, interactive Mental Health & Physiotherapy course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Mental Health & Physiotherapy course to excel! How You will be Benefited from Mental Health & Physiotherapy Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Mental Health & Physiotherapy bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mental Health & Physiotherapy course, you will immediately be sent digital certificates for the bundle courses. Who is this course for? Anyone with a knack for learning new skills can take this Mental Health & Physiotherapy bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This Mental Health & Physiotherapy bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Sports Therapy Course Overview This Sports Therapy course is designed for individuals interested in understanding the role of therapy in sports injury management and prevention. Covering essential aspects like anatomy, kinesiology, injury assessment, and rehabilitation, the course prepares learners for a career in the field of sports therapy. It combines theoretical knowledge with practical techniques for treating a wide range of injuries, from common strains to major trauma. Upon completion, learners will be equipped to manage sports injuries effectively, offering crucial support to athletes and active individuals. This course offers an in-depth understanding of injury treatment, rehabilitation, and sports-specific therapy approaches, making it ideal for those aiming to enter the sports therapy or sports medicine sector. Course Description Throughout this course, learners will explore a wide array of topics, including injury prevention, sports nutrition, and various treatment techniques. The course delves into anatomy, kinesiology, and biomechanics, equipping students with the knowledge needed to understand the physical impact of sports on the body. Learners will gain a comprehensive understanding of injury assessment, treatment methods, and rehabilitation strategies. They will also examine the role of nutrition in performance and recovery. By the end of the course, students will have developed the skills to assess, treat, and rehabilitate a variety of sports injuries. The learning experience is structured to ensure a thorough grasp of theory, which is complemented by the understanding of its application in real-world scenarios. Sports Therapy Curriculum Module 1: Introduction to Sports Therapy Module 2: Professionalism and Ethics of Sports Therapy Module 3: Anatomy & Kinesiology Module 4: Assessment of Sports Injuries Module 5: Sports Injuries Depend on Sports Profile Module 6: Common Sports Injuries Module 7: Major Sports Injuries Module 8: First Aid Treatment Module 9: Sports Nutrition Module 10: Rehabilitation Exercise Module 11: Sports Massage Treatments Module 12: Hydrotherapy & Electrotherapy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in sports therapy. Professionals aiming to enhance their knowledge of injury management. Beginners with an interest in sports and injury prevention. Anyone interested in improving their understanding of sports therapy and rehabilitation. Career Path Sports Therapist Sports Medicine Specialist Physiotherapist Personal Trainer Athletic Trainer Rehabilitation Specialist Fitness Coach Sports Nutritionist

Using mindfulness and cognitive-behavioural therapy, dating and relationships expert Rachel New guides you through the foundations to prepare you for healthy dating and love. In this online course, you will explore your anxieties and fears about dating, your limiting beliefs and unhelpful thoughts, and patterns of behaviour that you want to change. You'll become more resilient in your dating, have more confidence and higher self-esteem, and know what you want from your dating. If you want to fall in love with someone who will bring out the best in you, this is the course for you.

Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator Begin your journey to becoming a lifesaver with our Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator. Master the essentials of BLS, CPR, and AED use to respond effectively in emergencies. Learning Outcomes: Understand Basic Life Support (BLS) fundamentals. Perform Cardiopulmonary Resuscitation (CPR) correctly. Operate an Automated External Defibrillator (AED) safely. Respond to choking incidents with BLS techniques. Apply BLS skills confidently during emergencies. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator: Basic Life Support (BLS) 101: Grasp the core principles and techniques of Basic Life Support (BLS) to provide initial care. Cardiopulmonary Resuscitation (CPR): Learn the life-saving technique of CPR to maintain blood circulation in emergency scenarios. Automated External Defibrillator (AED): Gain proficiency in the safe and effective use of AEDs for emergency cardiac events. Choking: Acquire the skills to assist choking individuals using BLS protocols. BLS During Emergencies: Prepare to implement BLS strategies swiftly and effectively during emergency situations.

Forensic Nursing: Forensic Nursing Course Online Introducing Forensic Nursing: Forensic Nursing Course "Empowering the Next Generation" Online course! Our Forensic Nursing: Forensic Nursing Course is designed to introduce forensic nurses to the legal system and investigate how they interact with all aspects of it. With this Forensic Nursing: Forensic Nursing Course, you'll be prepared to deal with the prevention, scientific investigation, treatment of victims of trauma and/or death, and the investigation and treatment of perpetrators of abuse, violence, criminal activity, and traumatic accidents. Through this Forensic Nursing: Forensic Nursing Course, you'll learn about forensic sciences and the nurse's role in forensic investigations. The Forensic Nursing: Forensic Nursing Course will teach you how to work with forensic evidence in the field. You'll also learn how to recognise injuries, collect evidence, and preserve it properly, including when used. Why choose this Forensic Nursing: Forensic Nursing Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Forensic Nursing: Forensic Nursing Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Forensic Nursing: Forensic Nursing Course. Main Course: Forensic Nursing Course Free Courses included with Forensic Nursing: Forensic Nursing Course Course 01: Nursing & Prescribing Course 02: Adult Nursing Training Course 03: Diploma in Nurse Prescribing [ Note: Free PDF certificate as soon as completing the Forensic Nursing: Forensic Nursing course] Forensic Nursing: Forensic Nursing Course Online This Forensic Nursing: Forensic Nursing Course consists of 17 modules. Assessment Method of Forensic Nursing: Forensic Nursing Course After completing Forensic Nursing: Forensic Nursing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Forensic Nursing: Forensic Nursing Course After completing the Forensic Nursing: Forensic Nursing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Forensic Nursing: Forensic Nursing Online This Forensic Nursing: Forensic Nursing Course is designed for nurses and medical professionals. This Forensic Nursing: Forensic NursingCourse is also ideal for anyone with a strong desire to gain knowledge in the forensics sector. Requirements Forensic Nursing: Forensic Nursing Online To enrol in this Forensic Nursing: Forensic Nursing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Forensic Nursing: Forensic Nursing Course. Be energetic and self-motivated to complete our Forensic Nursing: Forensic Nursing Course. Basic computer Skill is required to complete our Forensic Nursing: Forensic Nursing Course. If you want to enrol in our Forensic Nursing: Forensic Nursing Course, you must be at least 15 years old. Career path Forensic Nursing: Forensic Nursing Course Online Opportunities in this Forensic Nursing: Forensic Nursing Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Forensic Nursing: Forensic Nursing Course Online Introducing Forensic Nursing: Forensic Nursing Course "Empowering the Next Generation" Online course! Our Forensic Nursing: Forensic Nursing Course is designed to introduce forensic nurses to the legal system and investigate how they interact with all aspects of it. With this Forensic Nursing: Forensic Nursing Course, you'll be prepared to deal with the prevention, scientific investigation, treatment of victims of trauma and/or death, and the investigation and treatment of perpetrators of abuse, violence, criminal activity, and traumatic accidents. Through this Forensic Nursing: Forensic Nursing Course, you'll learn about forensic sciences and the nurse's role in forensic investigations. The Forensic Nursing: Forensic Nursing Course will teach you how to work with forensic evidence in the field. You'll also learn how to recognise injuries, collect evidence, and preserve it properly, including when used. Why choose this Forensic Nursing: Forensic Nursing Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Forensic Nursing: Forensic Nursing Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Forensic Nursing: Forensic Nursing Course. Main Course: Forensic Nursing Course Free Courses included with Forensic Nursing: Forensic Nursing Course Course 01: Adult Nursing Training Course Course 02: Nursing Assistant Course [ Note: Free PDF certificate as soon as completing the Forensic Nursing: Forensic Nursing Course] Forensic Nursing: Forensic Nursing Course Online This Forensic Nursing: Forensic Nursing Course consists of 17 modules. Assessment Method of Forensic Nursing: Forensic Nursing Course After completing Forensic Nursing: Forensic Nursing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Forensic Nursing: Forensic Nursing Course After completing the Forensic Nursing: Forensic Nursing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Forensic Nursing: Forensic Nursing Course Online This Forensic Nursing: Forensic Nursing Course is designed for nurses and medical professionals. This Forensic Nursing: Forensic Nursing Course is also ideal for anyone with a strong desire to gain knowledge in the forensics sector. Requirements Forensic Nursing: Forensic Nursing Course Online To enrol in this Forensic Nursing: Forensic Nursing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Forensic Nursing: Forensic Nursing Course. Be energetic and self-motivated to complete our Forensic Nursing: Forensic Nursing Course. Basic computer Skill is required to complete our Forensic Nursing: Forensic Nursing Course. If you want to enrol in our Forensic Nursing: Forensic Nursing Course, you must be at least 15 years old. Career path Forensic Nursing: Forensic Nursing Course Online Opportunities in this Forensic Nursing: Forensic Nursing Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Forensic Nursing: Forensic Nursing Course Online Introducing Forensic Nursing: Forensic Nursing Course "Empowering the Next Generation" Online course! Our Forensic Nursing: Forensic Nursing Course is designed to introduce forensic nurses to the legal system and investigate how they interact with all aspects of it. With this Forensic Nursing: Forensic Nursing Course, you'll be prepared to deal with the prevention, scientific investigation, treatment of victims of trauma and/or death, and the investigation and treatment of perpetrators of abuse, violence, criminal activity, and traumatic accidents. Through this Forensic Nursing: Forensic Nursing Course, you'll learn about forensic sciences and the nurse's role in forensic investigations. The Forensic Nursing: Forensic Nursing Course will teach you how to work with forensic evidence in the field. You'll also learn how to recognise injuries, collect evidence, and preserve it properly, including when used. Why choose this Forensic Nursing: Forensic Nursing Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Forensic Nursing: Forensic Nursing Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Forensic Nursing: Forensic Nursing Course. Main Course: Forensic Nursing Course Free Courses included with Forensic Nursing: Forensic Nursing Course Course 01: Nursing & Prescribing Course 02: Adult Nursing Training [ Note: Free PDF certificate as soon as completing the Forensic Nursing: Forensic Nursing Course] Forensic Nursing: Forensic Nursing Course Online This Forensic Nursing: Forensic Nursing Course consists of 17 modules. Assessment Method of Forensic Nursing: Forensic Nursing Course After completing Forensic Nursing: Forensic Nursing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Forensic Nursing: Forensic Nursing Course After completing the Forensic Nursing: Forensic Nursing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Forensic Nursing: Forensic Nursing Course Online This Forensic Nursing: Forensic Nursing Course is designed for nurses and medical professionals. This Forensic Nursing: Forensic Nursing Course is also ideal for anyone with a strong desire to gain knowledge in the forensics sector. Requirements Forensic Nursing: Forensic Nursing Course Online To enrol in this Forensic Nursing: Forensic Nursing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Forensic Nursing: Forensic Nursing Course. Be energetic and self-motivated to complete our Forensic Nursing: Forensic Nursing Course. Basic computer Skill is required to complete our Forensic Nursing: Forensic Nursing Course. If you want to enrol in our Forensic Nursing: Forensic Nursing Course, you must be at least 15 years old. Career path Forensic Nursing: Forensic Nursing Course Online Opportunities in this Forensic Nursing: Forensic Nursing Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Overview of Teaching and Child Care Teaching and Child Care is a rewarding and essential field that plays a crucial role in shaping the future of children. The UK has a growing demand for skilled professionals in Teaching and Child Care, with over 32,000 schools and increasing childcare requirements. This comprehensive Teaching and Child Care bundle is designed to equip you with the necessary skills to thrive in various educational and childcare roles, from teaching assistants to school administrators and child psychologists. This Teaching and Child Care course includes 11 premium courses that cover crucial aspects such as early years education, safeguarding, special needs education, and child psychology. With a focus on providing the best education for children, this course will guide you through the core skills required in Teaching and Child Care, ensuring you have the knowledge to succeed in a career that supports children’s development. With the UK Government reporting a 5% projected increase in demand for teaching assistants and a growing need for professionals in Teaching and Child Care, this course bundle provides a pathway to a stable and fulfilling career. It’s an excellent opportunity to make a difference while securing your future in the Teaching and Child Care industry. Learning Outcomes of the Teaching and Child Care Bundle: Gain in-depth knowledge of Teaching and Child Care practices, including lesson planning, safeguarding, and early years teaching. Develop essential skills in Teaching and Child Care, such as classroom management, child psychology, and special education needs (SEN) support. Learn the key responsibilities in Teaching and Child Care, from the role of teaching assistants to school administration. Understand how to foster inclusive education in Teaching and Child Care through support for children with SEN, autism, ADHD, and dyslexia. Acquire communication skills in British Sign Language (BSL) Level 2, enhancing your ability to engage with diverse learners in Teaching and Child Care. Why Choose this Teaching and Child Care Bundle? This Teaching and Child Care bundle offers unparalleled value with a wide array of courses that cover the breadth of the education and childcare sector. Whether you are aiming to work as a teaching assistant, school administrator, or child psychologist, this course equips you with the essential skills needed to succeed in Teaching and Child Care. The curriculum includes courses such as Play Therapy, Child Neglect Awareness, and EYFS Teaching, making it a comprehensive learning experience. Designed to align with UK educational standards, this bundle ensures you are well-prepared for a successful career in Teaching and Child Care. With industry insights and UK-specific laws and standards, such as Safeguarding Children Level 3, this Teaching and Child Care course bundle is an ideal choice for those looking to build a career in education and childcare within the UK. Course Description The Teaching and Child Care bundle consists of the following premium courses: Teaching Assistant Overview of the TA role, curriculum planning, and SEN support in Teaching and Child Care. School Administrator Training School management, educational administration, and UK school systems relevant to Teaching and Child Care. Child Psychology Attachment theory, child development, and the impacts of trauma, all crucial for professionals in Teaching and Child Care. Child Neglect Awareness Certificate Course Understanding neglect, identifying risk factors, and UK legislation, vital for safeguarding in Teaching and Child Care. EYFS Teaching - Level 3 Early years education, promoting development, and working as an EYFS teacher in Teaching and Child Care. Education and Pedagogy The role of pedagogy in education, smart teaching methods, and the importance of continuous learning in Teaching and Child Care. Parenting Skills Training Advanced parenting techniques and fostering healthy relationships, important for professionals in Teaching and Child Care. Lesson Planning for Teaching Curriculum design, structure, and innovative methodologies for effective Teaching and Child Care. British Sign Language Level 2 Practical sign language skills for professionals in Teaching and Child Care, improving communication with diverse learners. Play Therapy Therapeutic approaches in play therapy, helping children express emotions, essential for child psychologists and care providers in Teaching and Child Care. Safeguarding Children Level 3 UK safeguarding laws, risk assessment, and reporting procedures, crucial for ensuring safety in Teaching and Child Care. Who is This Course For? This Teaching and Child Care bundle is ideal for anyone looking to start or advance their career in education or childcare. It’s tailored for: Aspiring Teaching and Child Care professionals Teaching assistants Childcare workers School administrators Parents seeking to improve their parenting skills Special needs educators Child psychologists Anyone interested in safeguarding or early years education in Teaching and Child Care Requirements: No prior experience is necessary to enrol in this Teaching and Child Care bundle. The courses start from basic concepts and build up to advanced knowledge in Teaching and Child Care. Career Path: This Teaching and Child Care bundle opens doors to various career opportunities, including: Teaching Assistant – £18,000 to £25,000 annually Childcare Worker – £17,000 to £23,000 annually School Administrator – £20,000 to £28,000 annually Child Psychologist – £30,000 to £45,000 annually Special Education Needs (SEN) Teacher – £25,000 to £40,000 annually By completing this Teaching and Child Care bundle, you will be equipped to pursue a rewarding and impactful career in education and childcare, making a positive difference in the lives of children across the UK. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

Overview of Dog Training - Stop Dog Attacks Are you worried about dog attacks—whether from your own pet or another dog? The Dog Training - Stop Dog Attacks Course is designed to help you stay safe and build a better bond with dogs. Every year, around 250,000 people in the UK are bitten by dogs. In fact, hospital visits due to dog attacks have gone up by 17% in recent years. This course helps you understand dog behaviour, especially signs that show if a dog is feeling aggressive or scared. You’ll learn how to react the right way to stop problems before they happen. This is more than basic obedience training. The Dog Training - Stop Dog Attacks Course goes deeper by showing you the real reasons behind dog aggression. You’ll learn how to spot warning signs and calm things down before a dog reacts. The course also shows how to handle leash-pulling, prevent fights between dogs, and guide aggressive dogs in safe ways. These are skills you can use every day with your dog or any dog you meet. Many people have already seen big changes using this course. It helps build trust, respect, and understanding between dogs and humans. With the Dog Training - Stop Dog Attacks Course, you’ll be ready to create a safer and more peaceful life with your dog. This Dog Training - Stop Dog Attacks course will help you to learn: Spot the difference between confident and scared behaviour in dogs. Use calm and strong leadership to guide your dog’s behaviour. Stop your dog from pulling on the leash during walks. Notice early signs that a dog may be ready to attack. Help aggressive dogs mix safely with other dogs. Use simple steps to stop aggressive behaviour from happening again. Who is this Course for? Dog owners who have trouble with their pet’s aggression and want real help to stop attacks. Dog walkers who look after more than one dog and want to feel safer when handling aggressive dogs. Rescue centre workers who care for dogs with past trauma or social problems. Pet owners who’ve gone through a dog attack and want to understand why it happened and how to prevent it. Puppy owners who want to teach their dog the right behaviour from the start. Process of Evaluation After studying the Dog Training - Stop Dog Attacks Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Dog Training - Stop Dog Attacks Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this course. Career path Dog Behaviour Expert – Earn around £25,000 to £45,000 a year Dog Trainer – Earn around £20,000 to £35,000 a year Animal Welfare Worker – Earn around £18,000 to £28,000 a year Dog Walker or Handler – Earn around £15,000 to £25,000 a year Dog Rehabilitation Therapist – Earn around £22,000 to £38,000 a year Course Curriculum The Proof Is In The Pudding - This Is What People Say Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 This Is What People Say Who've Learnt My Methods 00:01:00 This Could Be You! 00:15:00 This is What You'll Get from This Course Able To Do All This After the Course... 00:04:00 Important - Please Read This Before Starting The Course Important - Please Read This First 00:05:00 Challenging And Submissive Signals In Dogs How To Recognize Challenging And Submissive Signs In Order to Stop an Attack 00:11:00 Body Language And How To Get Leadership qualities 00:07:00 Pulling on the Leash and Dog Aggression The Missing Part of Dog Aggression - You Must Get This Right First 00:10:00 How To Get Your Dog To Walk Calmly On The Leash And Integrate Aggressive Dogs 00:08:00 Who's Walking Who E-Book 01:00:00 This Video Shows You How To Get An Aggressive Dog To Relax Around Other Dogs 00:05:00 A Dog Attack What A Dog Attack Means And How To Stop It Happening Again 00:15:00 The Transcript To Lectures 6,7 And 10 00:10:00 Mock Exam Mock Exam - Dog Training - Stop Dog Attacks 00:20:00 Final Exam Final Exam - Dog Training - Stop Dog Attacks 00:20:00

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW Introduction to ITIL Key Concepts of ITIL 2 - The ITIL Framework The Four Dimensions of Service Management The ITIL Service Value System 3 - The ITIL Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) Governance The Service Value Chain Continual Improvement 5 - Key ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management 6 - Other ITIL Practices General Management Practices Service Management Practices Technical Management Practices