4070 Technology courses delivered Online

CompTIA Advanced Security Practitioner (CASP): Learn cutting-edge security protocols, risk management, and incident response. Elevate your cybersecurity career. Suitable for IT professionals.

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Sales Overview: Emergency Vehicle Operations Training Program   Introduction: Welcome to our comprehensive Emergency Vehicle Operations Training Program designed to equip emergency service personnel with the knowledge and skills necessary to operate vehicles effectively and safely during emergency situations. Our program encompasses a wide range of modules tailored to address key aspects of emergency vehicle operations, ensuring that responders are prepared for any scenario they may encounter.   Modules Overview: Introduction to Emergency Vehicle Operations:Provides a foundational understanding of the importance of emergency vehicle operations.Covers legal and ethical considerations, risk management, and the significance of effective communication during emergencies. Vehicle Dynamics:Explores the mechanics and dynamics of emergency vehicles.Addresses concepts such as weight distribution, braking systems, and handling characteristics.Emphasizes the impact of vehicle design on performance and maneuverability. Driving Techniques and Procedures:Focuses on practical driving skills essential for emergency responders.Covers defensive driving techniques, hazard recognition, and collision avoidance strategies.Provides hands-on training in maneuvering through various traffic conditions and environments. Emergency Vehicle Equipment and Technology:Introduces participants to the latest equipment and technology used in emergency vehicles.Covers the proper use of lights, sirens, and communication systems.Addresses the integration of GPS, navigation aids, and vehicle monitoring systems. Special Situations:Prepares responders to handle unique challenges and scenarios encountered during emergency operations.Includes training on adverse weather conditions, low visibility, and off-road driving.Addresses tactics for navigating through congested urban areas and rural environments. Human Factors in Emergency Vehicle Operations:Examines the psychological and physiological factors that influence driver performance.Discusses stress management, decision-making under pressure, and situational awareness.Emphasizes the importance of driver well-being and the mitigation of fatigue-related risks.   Key Features: Comprehensive Curriculum: Our program covers all essential aspects of emergency vehicle operations, ensuring a well-rounded training experience. Hands-On Training: Participants engage in practical exercises and simulations to reinforce theoretical concepts and develop practical skills. Expert Instruction: Our instructors are seasoned professionals with extensive experience in emergency services and vehicle operations. Customization Options: We offer customizable training solutions tailored to the specific needs and requirements of your organization. Certification: Upon successful completion of the program, participants receive certification recognizing their proficiency in emergency vehicle operations.   Investing in comprehensive emergency vehicle operations training is essential for ensuring the safety of both responders and the public they serve. Our program equips participants with the knowledge, skills, and confidence needed to navigate challenging situations effectively and responsibly. Contact us today to learn more about how our training solutions can benefit your organization. Course Curriculum Module 1: Introduction to Emergency Vehicle Operations Introduction to Emergency Vehicle Operations 00:00 Module 2: Vehicle Dynamics Vehicle Dynamics 00:00 Module 3: Driving Techniques and Procedures Driving Techniques and Procedures 00:00 Module 4: Emergency Vehicle Equipment and Technology Emergency Vehicle Equipment and Technology 00:00 Module 5: Special Situations Special Situations 00:00 Module 6: Human Factors in Emergency Vehicle Operations Human Factors in Emergency Vehicle Operations 00:00

CompTIA Security+ Bootcamp: Your preparation course for the most popular cyber security certification in the world!

Master the art of online teaching with our comprehensive course. Gain practical skills and strategies to engage students, create dynamic online lessons, and effectively utilize digital tools. Enroll now and become a confident and effective online educator!

Commence a journey that intricately weaves the very essence of teaching and learning with our course - "Education and Training". Recognise the significance of pedagogy and the art of imparting knowledge, embracing transformative teaching strategies, and understanding the impact of technology on the educational sphere. This theoretical course offers comprehensive modules dedicated to the facets of education that are fundamental to building a successful career in the teaching profession. Set sail on a transformative voyage into the heart of "Education and Training". This course delves deep into the foundations of pedagogy and spotlights the role of education in cultivating minds and shaping futures. Immerse yourself in a range of pivotal teaching strategies and realise the profound influence of technology within the learning environment. As a theoretical exploration into education, this comprehensive course arms you with the intellectual tools needed to navigate the ever-evolving terrain of teaching and to contribute successfully to this noble profession. An investment in this course is an investment in the next generation of learners. Learning Outcomes: Gain a deep understanding of pedagogical principles and their role in education. Develop knowledge of innovative teaching methods and effective teaching strategies. Understand the relationship between assessment and teaching. Explore the concept of smart pedagogy and its significance. Learn about the influence of educational technology on teaching. Understand the concept and application of blended learning in education. 'Introduction to Pedagogy': Unlock the theories and concepts of pedagogy. 'Pedagogy in Education': Explore the integral role of pedagogy in the education system. 'Pedagogy in Teaching the Teachers': Understand the importance of pedagogical knowledge for teachers. 'Smart Pedagogy': Learn how smart pedagogy enhances the teaching-learning process. 'Teaching Methods': Discover the diversity of teaching methods in the education system. 'Effective Teaching Strategies': Uncover strategies to make teaching more effective and engaging. 'Assessment and Teaching': Understand the correlation between teaching and assessment strategies. 'Educational Technology and Blended Learning': Discover how technology is reshaping education and the benefits of blended learning. Take the leap into the pedagogical sphere now! CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Pedagogy 17:22 1: Introduction to Pedagogy Preview 17:22 Module 02: Pedagogy in Education 11:41 2: Pedagogy in Education 11:41 Module 03: Pedagogy in Teaching the Teachers 12:47 3: Pedagogy in Teaching the Teachers 12:47 Module 04: Smart Pedagogy 13:06 4: Smart Pedagogy 13:06 Module 05: Teaching Methods 11:07 5: Teaching Methods 11:07 Module 06: Effective Teaching Strategies 11:08 6: Effective Teaching Strategies 11:08 Module 07: Assessment and Teaching 11:06 7: Assessment and Teaching 11:06 Module 08: Educational Technology and Blended Learning 11:43 8: Educational Technology and Blended Learning 11:43 Who is this course for? Aspiring teachers looking to build a strong theoretical foundation in education. Education researchers seeking in-depth knowledge of pedagogy. Professionals in the education field who are aiming to enhance their teaching strategies. Curriculum developers who are interested in learning about effective teaching methods and technologies. Career path Primary School Teacher - £25K to £35K/year. Secondary School Teacher - £24K to £40K/year. Higher Education Lecturer - £33K to £48K/year. Special Educational Needs Teacher - £25K to £40K/year. Education Administrator - £20K to £35K/year. Curriculum Developer - £30K to £45K/year.

  The IAPP offers the most encompassing, up-to-date and sought-after global training and certification program for privacy and data protection. The Certified Information Privacy Professional (CIPP) helps organizations around the world bolster compliance and risk mitigation practices, and arms practitioners with the insight needed to add more value to their businesses. Skilled privacy pros are in high demand and IAPP certification is what employers want. When you earn an IAPP credential, you earn the right to be recognized as part of an elite group of knowledgeable, capable and dedicated privacy professionals. With the GDPR effective as of May 2018, among its mandates was the requirement to appoint knowledgeable DPOs (data protection officers) tasked with monitoring compliance, managing internal data protection activities, training data processing staff, conducting internal audits and more. There's a lot to know, there's a lot at stake and there's a lot of opportunity for privacy professionals with the right training and education. Achieving a CIPP/E credential shows you have the comprehensive GDPR knowledge, perspective and understanding to ensure compliance and data protection success in Europe-and to take advantage of the career opportunity this sweeping legislation represents. About This Course   Delivered in a Modular format, the course includes; Module 1: Data Protection Laws Introduces key European data protection laws and regulatory bodies, describing the evolution toward a Harmonised European Legislative Framework. Module 2: Personal Data Defines and differentiates between types of data-including personal, anonymous, pseudo-anonymous and special categories. Module 3: Controllers and Processors Describes the roles and relationships of controllers and processors. Module 4: Processing Personal Data Defines data processing and GDPR processing principles, Explains the application of the GDPR and outlines the legitimate bases for processing personal data. Module 5: Information provision Explains controller obligations for providing information about data processing activities to data subjects and Supervisory Authorities. Module 6: Data Subjects 'Rights Describes data subjects' rights, applications of rights and obligations controller and processor. Module 7: Security or Processing Discusses considerations and duties of controllers and processors for Ensuring security of personal data and providing notification of data breaches. Module 8: Accountability Investigates accountability requirements, data protection management systems, data protection impact assessments, privacy policies and the role of the data protection officer. Module 9: International Data Transfers Outlines options and obligations for transferring data outside the European Economic Area, Decisions adequacy and appropriateness safeguards and derogations. Module 10: Supervision and Enforcement Describes the role, powers and procedures or Supervisory Authorities; the composition and tasks of the European Data Protection Board; the role of the European Data Protection Supervisor; and remedies, liabilities and penalties for non-compliance. Module 11: Compliance Discusses the applications of European data protection law, legal bases and compliance requirements for processing personal data in practice, employers-including processing employee data, surveillance, direct marketing, Internet technology and communications and outsourcing. Prerequisites   There are no prerequisites for this course but candidates would benefit from reading the freely available materials found on the IAPP website. What's Included?   1 years membership of the IAPP  Breakfast, Lunch and refreshments (Classroom courses only) Official Study Guide (European Data Protection, Law & Practice)* Participant Guide* Official Exam Q&A* Official Practice Exam Official Practice Exam* The Exam Fees * In electronic format for Live Online and hard copy for Classroom delegates     Who Should Attend?   The CIPP/E is ideal for IT and information security leaders responsible for applying best practices to cloud security architecture, design, operations and service orchestration, including those in the following positions: Cybersecurity Analysts Data Analysts Security Administrators Aspiring Data Protection Officers Accreditation Our Guarantee   We are an approved IAPP Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam.

📚 Unlock Your Potential: Administrative Assistant Course! 🖇️ Are you ready to embark on a career as an efficient and indispensable administrative assistant? Enroll in our Administrative Assistant Course, a comprehensive program meticulously crafted to equip you with the essential skills and knowledge needed to thrive in administrative roles. Join us on a transformative journey where organization, communication, and efficiency are the keys to success. 🌟 Module 1: Introduction to Administrative Assistance Begin your journey with Module 1, where you'll gain a comprehensive understanding of the role and responsibilities of administrative assistants. Learn the foundational principles that underpin effective administrative support, setting the stage for your success. 💻 Module 2: Office Technology and Equipment Master the tools of the trade in Module 2. Explore a range of office technologies and equipment, from software applications to hardware devices, empowering you to leverage technology to streamline administrative tasks and enhance productivity. 🗂️ Module 3: Organizational Skills and Task Prioritization Optimize your organizational skills in Module 3. Discover techniques for managing workflows, prioritizing tasks, and maintaining efficient systems, ensuring that you can juggle multiple responsibilities with ease and effectiveness. 📝 Module 4: Business Correspondence and Documentation Refine your communication skills in Module 4. Learn the art of crafting professional business correspondence, including emails, memos, and reports, and hone your documentation skills to ensure accuracy and clarity in all written communications. 🤝 Module 5: Meeting and Event Coordination Become a master of coordination in Module 5. Explore the ins and outs of meeting and event planning, from scheduling and logistics to execution and follow-up, ensuring that every gathering runs smoothly and efficiently. 💬 Module 6: Office Communication and Interpersonal Skills Cultivate your interpersonal skills in Module 6. Learn to navigate office dynamics, communicate effectively with colleagues and stakeholders, and build positive working relationships that contribute to a harmonious and productive workplace environment. 🧳 Module 7: Travel Arrangements and Expense Management Become a logistical wizard in Module 7. Explore the intricacies of travel arrangements and expense management, mastering the art of coordinating travel itineraries, accommodations, and expenses with precision and efficiency. 🗄️ Module 8: Records Management and Data Security Ensure compliance and confidentiality in Module 8. Learn best practices for records management and data security, including file organization, document retention policies, and measures to safeguard sensitive information. 🚀 Why Choose Our Administrative Assistant Course? Comprehensive Curriculum: Covering all essential aspects of administrative support, ensuring that you are well-prepared for the demands of the role. Practical Applications: Engage in hands-on exercises, case studies, and simulations to reinforce learning and build practical skills. Expert Instruction: Learn from experienced administrative professionals who bring real-world insights and expertise to the course. Career Advancement: Gain a valuable credential that can open doors to a wide range of administrative opportunities and career advancement prospects. 🎓 Who Should Enroll? Aspiring Administrative Assistants Office Administrators Executive Assistants Office Managers Anyone Seeking to Enhance Administrative Skills 🌐 Empower Your Career Today! Elevate your administrative skills and unlock new opportunities in the dynamic world of office support. Enroll now in the Administrative Assistant Course and take the first step toward a rewarding and fulfilling career as a trusted administrative professional. Your journey to success starts here! 🚪🔑📊 Course Curriculum Module 1 Introduction to Administrative Assistance. Introduction to Administrative Assistance. 00:00 Module 2 Office Technology and Equipment. Office Technology and Equipment. 00:00 Module 3 Organizational Skills and Task Prioritization. Organizational Skills and Task Prioritization. 00:00 Module 4 Business Correspondence and Documentation. Business Correspondence and Documentation. 00:00 Module 5 Meeting and Event Coordination. Meeting and Event Coordination. 00:00 Module 6 Office Communication and Interpersonal Skills. Office Communication and Interpersonal Skills. 00:00 Module 7 Travel Arrangements and Expense Management. Travel Arrangements and Expense Management. 00:00 Module 8 Records Management and Data Security. Records Management and Data Security. 00:00

Overview Find the roadmap to a successful medical receptionist career by taking this Online Medical Receptionist Course.  Medical receptionists play a vital role in the growth of healthcare facilities. They are the first point of contact for patients and can leave lasting positive impressions.  This Online Medical Receptionist Course will teach you how to carry out the various duties of a medical receptionist. For instance, you'll learn how to organise schedules, maintain medical records, organise an office filing system and maintain confidentiality in a medical environment.  Also, you'll learn to manage your time as a medical receptionist and maintain workplace safety. Finally, you'll understand what information technology is used in healthcare and identify the ethical and legal responsibilities of healthcare workers. Course Preview Learning Outcomes Learn about the filing systems used in medical offices Understand the importance of time management in healthcare Know effective ways to organise schedules Learn how to maintain confidentiality in a clinical setting Enrich your knowledge of information technology in healthcare Identify the ethical and legal aspects of healthcare Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From the Course? File Management Record Keeping Medical Jargon Workplace Safety Management Who Should Take this Online Medical Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Medical Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Medical Receptionist Course Certification After completing and passing the Online Medical Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Online Medical Receptionist Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:   Medical secretary - Salary: £17,500 to £24,000 Medical illustrator - Salary: £25,654 to £39,026 Receptionist - Salary: £15,000 to £22,000 Emergency medical dispatcher - Salary: £21,730 to £26,282 Medical receptionist - £24,000 per annum Medical receptionist / Administrator - £11.00 per hour Module 1: Introduction to Healthcare and Receptionists Introduction to Medical Secretary 00:16:00 Module 2: Organise Schedules Organise Schedules 00:21:00 Module 3: Maintaining Medical Records Maintaining Medical Records 00:19:00 Module 4: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:16:00 Module 5: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:14:00 Module 6: Time Management Time Management 00:37:00 Module 7: Medical Jargon and Terminology Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety Maintaining Workplace Safety 00:20:00 Module 9: Information Technology in Health Care Information Technology in Health Care 00:13:00 Module 10: Legal aspects and Ethics Legal aspects and Ethics 00:19:00 Assignment Assignment - Medical Receptionist 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00