1199 Team Leader courses in Cardiff delivered On Demand

Are you looking to enhance your Diploma in Management and Leadership skills? If yes, then you have come to the right place. Our comprehensive course on Diploma in Management and Leadership will assist you in producing the best possible outcome by mastering the Diploma in Management and Leadership skills. The Diploma in Management and Leadership is for those who want to be successful. In the Diploma in Management and Leadership, you will learn the essential knowledge needed to become well versed in Diploma in Management and Leadership. Our Diploma in Management and Leadership starts with the basics of Diploma in Management and Leadership and gradually progresses towards advanced topics. Therefore, each lesson of this Diploma in Management and Leadership is intuitive and easy to understand. Why would you choose the Diploma in Management and Leadership from Compliance Central: Lifetime access to Diploma in Management and Leadership materials Full tutor support is available from Monday to Friday with the Diploma in Management and Leadership Learn Diploma in Management and Leadership skills at your own pace from the comfort of your home Gain a complete understanding of Diploma in Management and Leadership Accessible, informative Diploma in Management and Leadership learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Diploma in Management and Leadership bundle Study Diploma in Management and Leadership in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Diploma in Management and Leadership Improve your chance of gaining in demand skills and better earning potential by completing the Diploma in Management and Leadership Diploma in Management and Leadership Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma in Management and Leadership helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Diploma in Management and Leadership. It is also great for professionals who are already working in Diploma in Management and Leadership and want to get promoted at work. Requirements To enrol in this Diploma in Management and Leadership, all you need is a basic understanding of the English Language and an internet connection. Career path The Diploma in Management and Leadership will enhance your knowledge and improve your confidence. Operations Manager: £35,000 to £70,000 per year Team Leader/Supervisor: £25,000 to £40,000 per year Project Manager: £40,000 to £60,000 per year Business Development Manager: £30,000 to £60,000 per year Human Resources Manager: £35,000 to £55,000 per year Retail Store Manager: £20K to £40K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In today's bustling world, the power of genuine listening is often overlooked, particularly in leadership positions. The 'Effective Listening Skills for Leaders' course delves deep into the core principles that underpin this invaluable skill, enabling leaders to build stronger connections, foster understanding, and drive meaningful change. From laying the foundation of active listening to mastering its nuanced techniques, this course offers a comprehensive guide for those eager to elevate their leadership prowess. Learning Outcomes Comprehend the core principles and importance of effective listening in leadership roles. Identify barriers to active listening and develop strategies to overcome them. Apply advanced techniques to ensure full engagement and understanding during conversations. Reflect on personal listening habits, recognising areas for improvement. Construct a personalised action plan for continuous enhancement of listening capabilities. Why buy this Effective Listening Skills for Leaders course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Effective Listening Skills for Leaders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Effective Listening Skills for Leaders course for? Emerging leaders keen on amplifying their communication skills. Managers desiring a deeper connection with their teams. Professionals aiming to reduce misunderstandings and conflicts at work. Individuals keen on enhancing personal relationships through better listening. Anyone aspiring to boost their leadership potential through effective communication. Prerequisites This Effective Listening Skills for Leaders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Effective Listening Skills for Leaders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader: £25,000 - £35,000 Project Manager: £35,000 - £50,000 Human Resources Manager: £30,000 - £45,000 Operations Manager: £40,000 - £55,000 Executive Coach: £50,000 - £70,000 Organisational Development Consultant: £45,000 - £60,000 Course Curriculum Section 01: Introduction Introduction & Welcome 00:02:00 Section 02: Foundation of Listening What is Your Listening Barrier? 00:07:00 Nonverbal Cues and Body Language Tips 00:05:00 Types of Listening for Leaders 00:05:00 Section 03: Listening Skills & Practice Comprehensive Listening 00:07:00 Let's Practice Listening for Comprehension 00:07:00 Empathetic Listening 00:09:00 Let's Practice Listening with Empathy 00:08:00 Critical Listening 00:08:00 Let's Practice Critical Listening 00:06:00 Appreciative Listening 00:03:00 Section 04: Wrap Up and Next Steps Next Steps 00:02:00

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you willing to develop your interpersonal skills and become successful in life? Then you don't have to worry! You will be able to learn and acquire the right interpersonal skills you need in this very comprehensive and well-designed course. Description: Interpersonal skills are one of the important requirement if you want to become a dynamic and charismatic person. Being able to charm your way with your potential clients will be very helpful. If you are having a hard time with interpersonal skills, then you will learn it through this course. You will know the importance of verbal skills of asking questions and communicating with power. You will also learn about nonverbal communication through this course. Learn how to make a powerful impact that will last and help in the success of your career and the organisation you are working with. Who is the course for? Entrepreneurs or any professionals who need to acquire interpersonal skills. People who have an interest in knowing what interpersonal skills are. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Developing Interpersonal Skills Course would be beneficial for the following careers: Businessmen Entrepreneur Director Project Manager Supervisor Team Leader. Developing Interpersonal Skills Course Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Developing Interpersonal Skills Course- Activities 00:00:00 Mock Exam Mock Exam- Developing Interpersonal Skills Course 00:20:00 Final Exam Final Exam- Developing Interpersonal Skills Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you need to learn more about workplace management and be an expert in it? If you are searching to learn about management to practice it in your organisation, this course will help you to become a management expert. Description: Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed.  Who is the course for? Professionals who are in need of management skills. People who have an interest in knowing workplace management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Workplace Management: Civility is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Senior Manager Team Leader. Level 2 Certificate in Workplace Management: Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Final Exam Final Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Introduction: Staff retention is a growing concern, but by having a proper staff retention strategy in place you'll be able to keep your top employees. Recruiting and training a new employee is time-consuming and costs a great deal of revenue - it's much more beneficial to the business to keep current employees satisfied in their job. Understanding your employees and having proper retention strategies in place is key to retaining employees long-term. This course on staff retention will look at the four main trends that contribute to employees leaving their jobs, including compensation and benefits, career growth, flexible working schedules, and training and development, and how you can create a strategy to improve these areas and retain your employees. You Will Learn: What the main factors are that lead to employees leaving their jobs and what you can do to prevent this. How to come up with a competitive compensations and benefits plan. How to encourage career advancement and growth opportunities in your company. The benefits of flexible working, both to the employer and employee. How to implement various training and development techniques and the benefits of encouraging training in the workplace. Benefits of Taking This Course: You will learn what drives employees to leave and with this knowledge be able to implement preventative measures. You will learn how implementing employee retention programmes can help reduce unnecessary turnover costs. You will gain insight into retaining a positive and motivated body of staff. You will learn the benefits that retaining your staff can bring to your business. Your knowledge will allow you to formulate an effective retention plan that works for your employees and business. Course Modules/Lessons Module 1: Staff Retention Techniques Introduction Module 2: Compensation and Benefits Module 3: Career Advancement and Opportunities for Growth Module 4: Flexible Work Schedules Module 5: Training and Development

🌟 Unlock the Power of Effective Delegation Training! 🌟 Are you ready to skyrocket your productivity, enhance your leadership skills, and propel your career to new heights? Introducing our game-changing course: Effective Delegation Training! 🚀 In today's fast-paced business world, mastering the art of delegation is not just a skill - it's a necessity for success. Whether you're a seasoned manager, an aspiring entrepreneur, or a dedicated team member looking to level up, this course is your ticket to achieving peak performance and maximizing your impact.   🔍 Why Effective Delegation Matters: Effective delegation isn't just about handing off tasks - it's about strategically empowering others to take on responsibilities, freeing up your time to focus on high-impact activities, and fostering a culture of trust and collaboration within your team. By mastering the principles of delegation, you'll: ⏱️ Save Time: Learn how to prioritize tasks and delegate effectively, freeing up valuable time to focus on strategic initiatives and big-picture goals. 👥 Empower Your Team: Discover techniques for identifying the right tasks to delegate and empowering team members to take ownership and excel in their roles. 🌱 Develop Your Leadership Skills: Hone your communication, coaching, and decision-making abilities, becoming a more effective and inspiring leader in the process. 📈 Drive Results: Harness the collective talents of your team to achieve greater efficiency, productivity, and success, ultimately driving tangible results for your organization.   🎓 Who is this for? This course is designed for professionals at all levels who are ready to take their leadership skills to the next level and unlock the full potential of delegation. Whether you're a seasoned manager looking to streamline your workload, an entrepreneur seeking to scale your business, or a team member eager to contribute more strategically, this course is for you.   💼 Career Path: Mastering the art of delegation is not only essential for thriving in your current role but also for paving the way for future career advancement. As you implement the strategies and techniques learned in this course, you'll position yourself as a valuable asset within your organization and open doors to new opportunities for growth and leadership. Whether you aspire to climb the corporate ladder, launch your own business, or pursue other professional endeavors, the skills you gain from Effective Delegation Training will serve as a solid foundation for success. Don't let the overwhelm of endless to-do lists and mounting responsibilities hold you back from achieving your goals. Enroll in Effective Delegation Training today and take the first step towards a more productive, fulfilling, and impactful career! 🚀 Ready to Delegate Like a Pro? Enroll Now! 🚀   FAQs (Frequently Asked Questions) Q: What is delegation, and why is it important? A: Delegation is the process of entrusting tasks and responsibilities to others while retaining accountability for the outcomes. It is crucial in both personal and professional settings as it allows individuals to leverage the strengths and expertise of their team members, streamline workflow, and focus on high-priority tasks. Q: How can effective delegation benefit my career? A: Effective delegation can benefit your career in numerous ways. By mastering delegation skills, you can increase your productivity, free up time for strategic activities, and develop leadership capabilities. Additionally, delegating tasks can empower team members, foster a culture of trust and collaboration, and drive tangible results for your organization, all of which can enhance your reputation and open doors to new opportunities for advancement. Q: What are some common challenges associated with delegation? A: Some common challenges associated with delegation include difficulty in letting go of control, fear of delegating important tasks, lack of trust in team members' abilities, and ineffective communication. However, with proper training and practice, these challenges can be overcome, enabling individuals to delegate more effectively and achieve greater success. Q: How can I identify tasks that are suitable for delegation? A: Identifying tasks suitable for delegation involves assessing factors such as complexity, time sensitivity, and the skill level required. Tasks that are routine, time-consuming, or outside your area of expertise are often good candidates for delegation. Additionally, consider the strengths and capabilities of your team members when determining which tasks to delegate. Q: What are some best practices for effective delegation? A: Some best practices for effective delegation include clearly communicating expectations, providing necessary resources and support, delegating authority along with responsibility, setting deadlines and milestones, and providing feedback and recognition for successful completion. It's also important to maintain open communication channels and be willing to adjust plans as needed. Q: How can I overcome resistance to delegation from team members? A: Overcoming resistance to delegation may require building trust, providing training and support, clarifying roles and responsibilities, and demonstrating the benefits of delegation for both the individual and the team. Effective communication and collaboration are key to addressing concerns and fostering a culture of shared accountability and success. By addressing these common questions and concerns, our Effective Delegation Training equips individuals with the knowledge, skills, and confidence to overcome obstacles and achieve success through strategic delegation. Don't let hesitation or uncertainty hold you back - enroll today and unlock the full potential of effective delegation! Course Curriculum Module 1_ Introduction to Delegation. Introduction to Delegation. 00:00 Module 2_ Communication and Delegation. Communication and Delegation. 00:00 Module 3_ Trust and Delegation. Trust and Delegation. 00:00 Module 4_ Leadership and Delegation. Leadership and Delegation. 00:00 Module 5_ Monitoring and Feedback in Delegation. Monitoring and Feedback in Delegation. 00:00

Dive into the art of corporate mastery with our course, 'Corporate Self Confidence: Building Professional Poise'. Understanding the essence and vitality of self-assuredness in the professional realm can pave the way for unmatched success and rapport building. From grasping the very definition of confidence to effectively demonstrating it in the workplace, our comprehensive modules ensure that you acquire the prowess necessary for standing out. With emphasis on both verbal and non-verbal cues, you will learn to cultivate not just personal assurance, but also to foster respectful relationships, ensuring an enriching environment for all. Learning Outcomes Understand the fundamental aspects of confidence and its role in the corporate sphere. Learn to identify and navigate challenges that could hamper self-assuredness. Develop the ability to exhibit physical confidence through non-verbal cues. Master the art of communicating with assurance in professional settings. Establish and maintain respectful relationships based on mutual trust and understanding. Why buy this Corporate Self Confidence: Building Professional Poise? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Corporate Self Confidence: Building Professional Poise for? Individuals aspiring to make a mark in the corporate world. Those seeking to enhance their interpersonal communication in a work environment. Professionals looking to navigate workplace challenges with aplomb. Individuals wanting to understand and boost their personal and professional confidence levels. Team leaders aiming to foster a culture of trust and mutual respect within their teams. Career path Corporate Trainer - £30,000 to £45,000 Team Leader/Manager - £35,000 to £55,000 Communication Specialist - £28,000 to £42,000 HR Consultant - £32,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Personal Development Coach - £30,000 to £50,000 Prerequisites This Corporate Self Confidence: Building Professional Poise does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Corporate Self Confidence: Building Professional Poise was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: What Is Confidence What Is Confidence 00:12:00 Module 02: Why Corporate Self-Confidence Why Corporate Self-Confidence 00:18:00 Module 03: Confidence Assessment Confidence Assessment 00:08:00 Module 04: Confidently Overcoming Sticking Points Confidently Overcoming Sticking Points 00:06:00 Module 05: Building Self-Confidence Building Self-Confidence 00:12:00 Module 06: Physical Confidence Physical Confidence 00:09:00 Module 07: Communicating Confidently at Work Communicating Confidently at Work 00:09:00 Module 08: Demonstrating Confidence in the Workplace Demonstrating Confidence in the Workplace 00:14:00 Module 09: Building Respectful Relationships Building Respectful Relationships 00:07:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Do you wish to know the facilitation adequetely and what tools are needed to facilitate and organize? This course will truly help you discover the tools and skills you need for facilitation. Description: Facilitation skill has to be learned and developed to be able to demonstrate it effectively to any organisation. You will learn these skills when you understand its definition, purpose, and benefits that are the main purpose of this module. Through this course, you will learn differentiation process and content. The importance of group discussions and how to prepare for it will be emphasised. Also, you will be provided with the guidelines in dealing with challenges in groups. They know what and how interventions work to be able to facilitate it well. Who is the course for? Facilitators or anyone from the management team that needs to learn about facilitation skills training. People who need to know how to facilitate and train people in their organisation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Facilitation Skill Training Course would be beneficial for the following careers: Businessmen Executive Management Members Team Facilitator Team Leader. Facilitation Skills Training Module One - Getting Started 01:00:00 Module Two - Understanding Facilitation 00:30:00 Module Three - Process vs. Content 01:00:00 Module Four - Laying the Groundwork 00:30:00 Module Five - Tuckman and Jensen's Model of Team Development 01:00:00 Module Six - Building Consensus 00:30:00 Module Seven - Reaching a Decision Point 01:00:00 Module Eight - Dealing with Difficult People 01:00:00 Module Nine - Addressing Group Dysfunction 01:00:00 Module Ten - About Intervention 00:30:00 Module Eleven - Intervention Techniques 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Facilitation Skills Training- Activities 00:00:00 Mock Exam Mock Exam- Facilitation Skills Training 00:20:00 Final Exam Final Exam- Facilitation Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00