796 Teaching courses in Grays delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SEN, Neuro Diverse & Second Language Driving Theory Tuition

The insights gained from data analysis are only truly valuable when you can be clearly expressed to other people – bosses, colleagues, clients, customers, or other stakeholders. In this workshop you’ll learn how to turn raw qualitative or quantitative data into a clear visual story through infographics and data visualization. We'll discuss the key principles for planning an effective visual, look at examples of best (and worst) practice, and learn repeatable and practical design techniques for enhancing the story. We'll also give you an overview of useful tools that will help you turn your idea into a finished infographic or data visualization. You could be conjuring up eye-catching slide decks, building effective reports and dashboards, pitching to investors, or presenting persuasive data to your most important customers.  This is a fully interactive online workshop, so be prepared to join discussions and get hands on with building your own visualisations.  Takeaways Be able to evaluate the elements that make an infographic or visualization effective. Learn quick and repeatable visual tricks for ensuring infographics convey a clear message. Understand how to tailor your approach to different audiences and context. Discover a bunch of free tools and resources to help you build your own visualizations. Understand how online, interactive visualizations work and how to create them. Delivery  We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets.
 Testimonials "Just to say what a great course this was. I have made my first report employing some of the ideas and tools you showed us – to rapturous responses! The next actions are clear for all and they all understood it! Thank you for helping me to organise my data and thoughts, showing how to present the key message up front, and how to keep it simple and focused. Gearing up for another report now!" Kay Anderson | Head of Finance | Mima "We have been using Tableau to display data for some time but knew we could do more to engage our end users. Alan’s training gave us a framework to start thinking about what we wanted to achieve with our visualisations and analysis, and some great tips on how to display information for maximum impact. Alan was an engaging trainer and we found the workshops very energising." Ellen Austin | Senior Data Analyst | London School of Economics

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Why Learn AutoCAD 2D Introduction to Intermediate Course? Click here for more info: Website Whether you're starting a career, enhancing skills, or exploring creativity, this course is tailored for you. Learn on Windows or Mac, transform into a confident AutoCAD user. Transition to our Intermediate to Advanced Course post-completion. Duration: 10 hrs. Personalized 1-on-1 training. Perfect for beginners, this course offers flexible scheduling (Mon-Sat, 9 am-7 pm) and covers 2D plan and elevation creation in AutoCAD. AutoCAD 2D Course Outline Workspace Exploring the working environment Managing files Displaying objects Constructing fundamental drawings Inputting data Constructing basic objects Utilizing object snaps Utilizing Polar Tracking and PolarSnap Implementing object snap tracking Handling units Manipulating objects Selecting objects in the drawing Adjusting an object's position Generating new objects based on existing ones Modifying an object's orientation Creating mirrored versions of existing objects Designing object patterns Altering an object's dimensions Organizing and querying drawings Utilizing layers Modifying object attributes Matching object attributes Utilizing the properties palette Applying linetypes Using inquiry commands Modifying objects Trimming and extending objects to specified boundaries Generating parallel and offset geometries Merging objects Dividing an object into two separate entities Applying rounded corners to objects Producing angled corners between objects Modifying an object's shape Layouts and viewports Harnessing layouts Creating layout configurations Modifying layouts and employing page setups Working with viewports Creating layout viewports Managing layout viewports Controlling object visibility within layout viewports Annotating a drawing Generating multiline text Creating single-line text Implementing text styles Editing text Dimensioning Creating dimensions Utilizing dimension styles Adjusting dimensions Implementing multileaders Hatching objects Hatching elements Editing hatch patterns Managing reusable content Working with blocks Exploring DesignCenter Utilizing tool palettes Designing additional drawing elements Managing polylines Generating splines Crafting ellipses Working with tables Producing plotted drawings Employing page setups Utilizing plotter configuration files Creating and applying plot styles Plotting drawings Plot style tables Publishing drawings Generating drawing templates Leveraging drawing templates Download AutoCAD AutoCAD Trial https://www.autodesk.co.uk  After completing the AutoCAD 2D Introduction to Intermediate Course, you will: Master Fundamentals: Understand AutoCAD basics, including navigation and terminology. Create Precise Drawings: Develop the skills to create accurate 2D drawings like plans and elevations. Manipulate Objects: Learn object selection, modification, and pattern creation. Dimension Proficiency: Create and edit dimensions and use text styles effectively. Layer Control: Organize drawings with layer management. Annotation Skills: Handle text and annotations with ease. Layouts and Viewports: Work with layouts and viewports for presentation. Plotting Expertise: Plot and publish drawings confidently. Customization Options: Explore advanced features for efficiency. Intermediate-Level Competency: Transition from beginner to an intermediate level of AutoCAD proficiency. This course equips you with essential skills for various industries, including architecture and engineering. This one-on-one CAD course is perfect for students who are either entirely new to the software or possess limited self-taught knowledge. Regardless of your starting point, our goal is to get you drawing plans within the very first hour of your class. We'll begin by building a strong foundation in AutoCAD, ensuring that you understand its core principles before delving into more advanced topics. If you have specific preferences, we can customize your AutoCAD learning experience to align with your goals. On the initial day of the course, we'll cover fundamental aspects such as user interface and terminology. Subsequently, you'll engage in a diverse range of lessons designed to deepen your understanding of AutoCAD and its creative processes. Topics covered will include introductory drawing techniques, editing functions, drawing aids, working with layers, managing text, and handling dimensions. Throughout the course, you'll practice through various drawing exercises and explore the intricacies of plotting. By the course's conclusion, you'll possess the skills needed to create your own simple drawings, suitable for applications in architectural, interior, engineering, events, furniture, or product design. Included in the course price are the following: Lifetime Email Support: Enjoy unlimited access to our support via email throughout your learning journey. Expert Instruction: Benefit from expert teaching provided by practicing architects, designers, and software professionals. Hands-On Learning: Engage in practical, hands-on lessons that can be customized to match your project requirements. Comprehensive Resources: Access video recordings and a digital reference PDF book for revision and continuous development. Certification: Receive a certificate of completion from us to enhance your CV and LinkedIn profile. Career Guidance: Gain valuable insights into pursuing design roles or establishing a creative business. Our experienced tutors will help you acquire the technical skills needed to make your CV and portfolio stand out. Our instructors, who are accomplished interior designers, animators, architects, and software experts, will not only impart technical expertise but also provide guidance on achieving success in the design industry or entrepreneurial endeavors.

Sketchup face to face training customised and bespoke.

Introduction to watercolour Artist-taught watercolour course that will get you inspired and confident to practise with this wonderful medium!

Who is this course for? Advanced 3ds Max and After Effects Masterclass. This course is designed for 3D artists, animators, and visual effects artists seeking comprehensive training in 3ds Max and After Effects. Whether you're a beginner or an intermediate learner, this course provides skills and techniques for creating stunning 3D models and captivating visual effects. Check our Website Duration: 10 hours Training Approach: 1-on-1 Sessions and Tailored Content. When: Book anyday Mon to Sat between 9 am and 7 pm. Course Title: Motion Graphics Mastery: 3ds Max and After Effects Duration: 10 hours Course Highlights: Introduction to 3ds Max: Get acquainted with the 3ds Max interface Create captivating 3D objects and scenes Explore cameras, lighting, materials, and textures Basic Animation Principles in 3ds Max: Grasp keyframes and interpolation techniques Craft seamless animation cycles for 3D objects Apply animation principles with precision using the graph editor Advanced Animation Techniques in 3ds Max: Master custom controllers and expressions for intricate animations Utilize inverse kinematics for lifelike motion Create dynamic particle systems and simulations for realistic effects Exporting 3D Scenes to After Effects: Prepare 3D scenes for seamless export Effortlessly import 3D scenes into After Effects Explore 3D layer properties for depth and realism Basic Compositing in After Effects: Navigate the After Effects interface with confidence Utilize keyframes and animation curves for smooth transitions Blend 2D and 3D elements seamlessly Apply a variety of effects and filters for added visual impact Advanced Compositing Techniques in After Effects: Employ masks and mattes for precision and creative effects Harness the power of 3D camera tracking for realistic integration Work with green screen footage for professional compositions Create breathtaking special effects that captivate the audience Integrating 3D and Live-Action Footage in After Effects: Match camera angles and movements seamlessly Incorporate 3D camera data for dynamic compositions Add shadows and reflections to enhance realism Rendering and Outputting Animations: Efficiently render 3D scenes from 3ds Max Utilize the After Effects render queue for optimized output Export animations in various formats tailored to specific needs Motion Graphics Projects: Craft a fundamental motion graphics sequence Design a captivating animated logo Create an engaging animated title sequence that captures attention Course Requirements: Computer with 3ds Max and After Effects software installed Basic understanding of computer operations Enthusiasm for exploring the world of motion graphics and animation Upon completing the Motion Graphics Mastery: 3ds Max and After Effects course, participants will: Master 3D Animation: Gain expertise in creating intricate 3D objects, scenes, and animations in 3ds Max, applying advanced animation principles and techniques. Seamless Integration: Learn to seamlessly export 3D scenes from 3ds Max to After Effects, effectively blending 2D and 3D elements for dynamic compositions. Advanced Compositing: Acquire advanced compositing skills, including the use of masks, mattes, 3D camera tracking, and green screen techniques to create professional-grade visual effects. Professional Rendering: Understand the process of rendering 3D scenes and animations, ensuring optimal quality for various output formats. Motion Graphics Projects: Develop practical motion graphics projects, including motion sequences, animated logos, and title sequences, showcasing creativity and technical proficiency. Creative Problem-Solving: Enhance problem-solving skills through hands-on projects, allowing participants to tackle real-world motion graphics challenges effectively. Industry-Standard Tools: Gain proficiency in using industry-standard software tools - 3ds Max and After Effects - essential for careers in animation, visual effects, and motion graphics. Professional Portfolio: Create a compelling portfolio of motion graphics work, showcasing diverse skills and creativity, essential for professional opportunities in the field. Effective Collaboration: Develop teamwork and communication skills by collaborating on motion graphics projects, fostering a collaborative and creative working environment. Confidence and Expertise: Build confidence in applying animation principles, compositing techniques, and visual effects skills, enabling participants to approach complex projects with confidence and creativity. Download Adobe After Effects. Download Autodesk 3ds max. Skills Acquired: Advanced 3D Modeling: Master the intricacies of 3D object creation and manipulation in 3ds Max. Visual Effects Creation: Learn the art of crafting compelling visual effects using After Effects. Texturing and Lighting: Understand texturing techniques and lighting principles for realistic 3D scenes. Animation Techniques: Develop skills in animating 3D models and adding dynamic motion to visual effects. Job Opportunities: 3D Modeler: Create detailed and realistic 3D models for various industries. Visual Effects Artist: Work in film, TV, or advertising, creating stunning visual effects sequences. Motion Graphics Designer: Design animated graphics and visual elements for videos and multimedia projects. Game Designer: Contribute to game development by creating 3D assets and visual effects. Video Editor: Enhance videos with professional visual effects and animations. Step into Personalized Learning! Why Us? Discover the Advantages: Tailored One-on-One Training: Experience individualized coaching from skilled architects and designers, either in-person at (SW96DE) or through live online sessions, available Monday to Saturday, 9 am to 7 pm. Customized Tutorials: Take home exclusive video tutorials crafted to elevate your learning experience. Comprehensive Learning Resources: Access a digital reference book for thorough revision, ensuring a deep understanding of every concept. Free Ongoing Support: Enjoy continuous post-course assistance via phone or email, ensuring your success even after class completion. Flexible Syllabus: We tailor the syllabus and projects to your specific needs, ensuring focused learning on what matters most to you. Official Certificate: Certificate upon course completion. Why Us? Individualized Learning Support: Our courses, ranging from 10 to 120 hours, offer unwavering assistance at every stage. With personalized homework assignments and free post-course support, we guide you toward mastering software with unmatched expertise. Personal Attention, No Crowded Classrooms: Bid farewell to overcrowded classrooms. Experience the intimacy of one-on-one learning, ensuring you receive the undivided attention you deserve in a confident and comfortable environment. Financial Flexibility: Embarking on your educational journey shouldn't strain your finances. We offer diverse payment plans tailored to your needs. Explore available options and begin your learning adventure today. Expert Instructors, Real-world Experience: Our instructors, chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable skills to eager learners.

Leading Cross-Cultural Virtual Teams: In-House Training High-performing teams are a must in this world of intense competition and higher expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects. Teams work across geographical and organizational boundaries to deliver solutions and services to global users where distance and differences, both geographic and cultural, amplify the effect of issues and factors that are relatively straightforward when managing a team of people in the same location. This course delivers practical concepts and techniques that participants will start using immediately on their global projects. What you will Learn At the end of this program, you will be able to: Define relationships among foundational concepts (leadership and three dimensions of diversity) and explain their potential impacts on project performance Describe key components of successful project leadership and build selected Transformational Leadership skills Prepare to convert project challenges stemming from personal or cultural diversity into potential competitive advantage Implement selected best practices to meet key challenges facing virtual project teams Foster and grow an environment that supports continued success for CCVTs Foundation Concepts Basic definitions Critical success factors for leading cross-cultural virtual teams (CCVTs) A roadmap to success for leading CCVTs Leadership Excellence in Any Project Environment Leading effectively in a global environment Transformational leadership The four components of Transformational Leadership Leveraging Personal Diversity Overview of personal diversity Mind styles The theory of multiple intelligences Connecting Transformational Leadership and personal diversity Embracing Cultural Diversity Introduction to cultural intelligence The impact of culture Cultural Dimensions Theory The Culture Map Managing Virtual Diversity Overview of virtual diversity Virtual time management Virtual processes and technology Virtual leadership Creating an Environment for Success Supporting a cross-cultural virtual-team (CCVT-) friendly environment Building a foundation of trust Developing a team charter Recap and review Summary and Next Steps Personal action plan

A life without anxiety can be yours with our bespoke blend of clinical hypnotherapy and advanced NLP therapy techniques. Start with a free online Q&A session. Start enjoying a life free from anxiety