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2021 Supervisor courses in Thornaby-on-Tees delivered On Demand

Office Admin and Customer Service Diploma

4.3(43)

By John Academy

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Office Admin and Customer Service Diploma
Delivered Online On Demand3 days
£25

The New Manager: Making the Transition

By ZandaX

Learn how to set up a successful management career. Includes How to Start Off Right, 5 Tips for Learning the Ropes, Choosing Your Management Style and more

The New Manager: Making the Transition
Delivered Online On Demand1 hour
£12.99

Managing Difficult Employees

By ZandaX

Learn positive ways to manage the difficult members in your team. Includes how to manage deflectors, non-team players, negative personalities, trouble makers and more

Managing Difficult Employees
Delivered Online On Demand1 hour
£12.99

Agriculture: 8 in 1 Premium Courses Bundle

By Compete High

Agriculture goes beyond soil and seeds; it’s a complex dance of science, sustainability, and innovation. This 8-in-1 bundle covers agricultural science, carbon footprint awareness, and environment management, along with practical topics like floristry and greenhouse management. The courses blend biological understanding with modern approaches such as renewable energy and environmental impact. Whether interested in farming, gardening, or green technologies, this bundle offers broad insight into sustainable practices shaping tomorrow’s agriculture. 🎯 Learning Outcomes: Understand core agricultural science principles and practices. Learn methods to measure and reduce carbon footprints. Explore floristry techniques and plant care basics. Gain knowledge of greenhouse operations and management. Study renewable energy applications in agriculture. Understand environmental management for sustainable farming. 👤 Who is this Course For: Aspiring farmers seeking modern agricultural knowledge. Gardeners wanting to improve plant and flower care. Environmental enthusiasts focused on sustainability practices. Students studying agricultural or biological sciences. Professionals interested in renewable energy within farming. Floristry beginners aiming to learn floral arrangements. Greenhouse managers seeking structured operational knowledge. Anyone keen on environmental impact reduction techniques. 💼 Career Path (UK Average Salaries): Farm Manager – £32,000 per year Agricultural Technician – £28,000 per year Environmental Consultant – £35,000 per year Florist – £22,000 per year Greenhouse Supervisor – £27,000 per year Renewable Energy Technician – £30,000 per year

Agriculture: 8 in 1 Premium Courses Bundle
Delivered Online On Demand16 hours
£28.99

Telephone Skills at QLS Level 2

4.8(9)

By Skill Up

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Telephone Skills at QLS Level 2
Delivered Online On Demand14 days
£105

Facilities Management: 8 in 1 Premium Courses Bundle

By Compete High

From the warehouse floor to the HR file cabinet, Facilities Management involves more than lightbulbs and leaky taps. This 8-in-1 bundle provides a framework for understanding the key systems behind smooth workplace operations—logistics, communication, people, and supply chain flow. Whether you're coordinating deliveries, smoothing over disputes, or untangling operations, this course offers a tidy overview. With modules covering negotiation, team leadership, and structured problem-solving, you’ll come away with more clarity, less chaos, and possibly fewer unanswered emails. Learning Outcomes: Coordinate supply chain and logistics procedures effectively. Apply communication methods for improved workplace collaboration. Use structured models to approach problems logically. Support team development through clear leadership. Understand HR roles in a facilities context. Maintain efficient day-to-day operations and team functions. Who is this Course For: Facilities staff aiming to improve leadership understanding. Office managers involved in supply and logistics tasks. Coordinators managing vendor or maintenance relationships. HR support staff needing facilities context awareness. Site supervisors handling workforce and scheduling needs. Career switchers entering workplace operations fields. Team leaders managing space, people, and time. Operations staff wanting a clearer top-down view. Career Path: Facilities Manager – £32,000–£48,000 per year Operations Coordinator – £28,000–£38,000 per year Logistics Manager – £35,000–£55,000 per year Team Leader (Facilities) – £27,000–£36,000 per year Workplace Supervisor – £26,000–£34,000 per year Supply Chain Administrator – £25,000–£33,000 per year

Facilities Management: 8 in 1 Premium Courses Bundle
Delivered Online On Demand16 hours
£28.99

Mastering Medical Teaching: 20-in-1 Premium Online Courses Bundle

By Compete High

Healthcare needs more than expertise—it needs educators. The Mastering Medical Teaching 20-in-1 bundle is designed to help clinical professionals transition into training, mentoring, and educational roles across hospitals, colleges, and community care centres. If you're ready to lead, teach, or mentor the next generation of healthcare providers—this bundle puts your future within reach. Description From paramedics and nurses to lab technicians and pharmacy staff, today's healthcare professionals are often expected to guide others. Whether you're delivering internal training, supporting new staff, or preparing for a clinical educator role, this bundle has been built to make you more employable in both frontline and teaching-focused positions. The course list reflects the complex, interdisciplinary knowledge expected in modern healthcare settings—from communication and public health to data and counselling. This isn't just about doing the job—it's about teaching others how to do it too. Ideal for NHS staff, private healthcare employees, or professionals stepping into educational roles, this bundle offers a high-value route into one of the most respected areas of medical practice. And with all 20 courses rolled into one, it’s an investment that offers flexibility, credibility, and a faster path to new opportunities. FAQ Who is this course bundle for? Healthcare professionals looking to move into medical education, mentorship, clinical supervision, or healthcare training roles. What types of jobs could this support? Clinical educator, CPD coordinator, training supervisor, healthcare tutor, or mentor in NHS and private settings. Is this suitable for those without teaching experience? Absolutely. It’s tailored for experienced professionals who are new to formal teaching. Can I study while working full-time? Yes—this is designed with flexible learning in mind for working professionals. Will it enhance my job applications in the UK? Yes. Healthcare roles increasingly value teaching and mentoring capability across the sector. What’s the urgency? As healthcare education expands, roles are opening fast. Start training now, or risk missing out.

Mastering Medical Teaching: 20-in-1 Premium Online Courses Bundle
Delivered Online On Demand4 hours
£49.99

Functional Skills: 8 in 1 Premium Courses Bundle

By Compete High

If you're after a no-fuss way to upgrade essential workplace and personal skills, this Functional Skills bundle brings together everything that actually gets used. You’ll find maths and English made useful (not just algebraic acrobatics), along with IT skills from Word to Excel, and a dash of PowerPoint confidence for good measure. Topped off with communication and negotiation techniques, the bundle fits just as well for job hunters as it does for those managing office life or everyday tasks. It’s the learning equivalent of a well-organised spreadsheet—useful, neat, and quietly satisfying. Learning Outcomes: Strengthen grammar, spelling, and sentence construction abilities. Use Microsoft Word, Excel, and PowerPoint effectively. Improve arithmetic, percentages, and data handling techniques. Develop confident written and verbal communication skills. Apply negotiation skills to everyday and workplace situations. Understand basic IT systems used across different industries. Who is this Course For: Adults returning to education or upskilling. Job seekers brushing up core workplace skills. School leavers preparing for employment or training. Admin professionals seeking smoother office workflows. Parents wanting to support children's learning confidently. Retail staff looking to progress into office roles. Hospitality workers managing everyday digital tasks. Anyone needing sharp, simple, everyday life skills. Career Path: Administrative Assistant – £23,000/year Customer Service Advisor – £22,000/year Data Entry Clerk – £21,000/year Retail Supervisor – £24,000/year Office Manager – £30,000/year Personal Assistant – £29,000/year

Functional Skills: 8 in 1 Premium Courses Bundle
Delivered Online On Demand16 hours
£28.99

People Management Mini Bundle

By Compete High

The People Management Mini Bundle is for those managing teams, leading operations, or trying not to shout into the void during a team meeting. Covering team leadership, communication skills, telephone etiquette, operations, and disaster management, this bundle equips learners with structured approaches to keeping teams steady—even when the printer isn't. It’s ideal for those who need to balance people, processes, and priorities without resorting to caffeine overload. Each module sharpens interpersonal understanding while giving thought to structured operational strategies and disaster response handling—all without needing a whistle or clipboard. Learning Outcomes: Learn the fundamentals of leading teams in structured environments. Study effective workplace and interdepartmental communication techniques. Understand telephone etiquette and remote communication clarity. Explore operations planning in organisational contexts. Recognise key steps in disaster response and coordination. Connect leadership with communication and structured management. Who is this Course For: Team leaders overseeing everyday operational processes. Supervisors building clearer communication across teams. Office managers responsible for handling disruptions calmly. Anyone balancing leadership and communication tasks. Admins involved in telephone communication etiquette. Professionals handling team or staff-related coordination. Learners preparing for people-focused leadership roles. Managers dealing with unexpected operational hiccups. Career Path: Team Leader – £30,000/year Office Supervisor – £29,000/year Operations Assistant – £28,000/year Communications Coordinator – £27,500/year Telephone Support Officer – £24,000/year Crisis Response Assistant – £26,000/year

People Management Mini Bundle
Delivered Online On Demand11 hours
£26.99

People Management: 8 in 1 Premium Courses Bundle

By Compete High

Managing people is as much about timing and tone as it is about targets. The People Management: 8 in 1 Premium Courses Bundle offers a punchy lineup of skills that managers, team leads, and rising professionals need to keep their workplace not only efficient—but mostly civil too. Whether you're aiming to calm a heated phone call or schedule three meetings at once (without losing your mind), this bundle covers essentials like communication skills, telephone etiquette, negotiation, and lean methodology. A bit of equality and diversity knowledge doesn’t go amiss either—it helps keep things human. Learning Outcomes Build effective communication for teams and professional settings. Understand leadership techniques for better team coordination. Apply time management methods to improve productivity. Use problem-solving approaches to handle workplace challenges. Learn telephone and digital communication etiquette. Recognise fairness and equality in team environments. Who is this Course For Team leaders managing daily operations and staff issues. Office managers wanting smoother people-handling skills. HR assistants supporting interpersonal workplace functions. Call centre staff aiming for confident phone communication. Business professionals improving task and time management. New managers building leadership experience online. Customer service supervisors learning negotiation basics. Coordinators managing multiple departments or teams. Career Path Team Leader – £25,000 to £35,000 per year HR Administrator – £23,000 to £30,000 per year Customer Service Manager – £28,000 to £40,000 per year Operations Supervisor – £30,000 to £42,000 per year Office Manager – £27,000 to £38,000 per year Training Coordinator – £25,000 to £35,000 per year

People Management: 8 in 1 Premium Courses Bundle
Delivered Online On Demand16 hours
£28.99