4151 Strength courses delivered Online

Managing Agile and Waterfall Projects: A Hybrid Approach With the growing interest in Agile approaches, how can we take a measured approach? Organizations can't just simply drop everything to become 100% Agile. Not only are hybrid approaches acceptable, they are common in transitioning organizations. We need to understand the strengths and weaknesses of both the traditional and Agile methods to find the best combination that gives us the best of both worlds. This presentation will cover how to combine both approaches into a hybrid model, and help you understand the general criteria of how one approach would be chosen over another.Learning Objectives This presentation will cover how to combine both approaches into a hybrid model, and help you understand the general criteria of how one approach would be chosen over another. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Showing Up to Be Your Best Every Day Your Organization is Agile...YAY! You are working in a prescribed framework (Scrum, Kanban, etc.) YAY! You are a part of a Dynamic team...YAY! You are all set and running as a defined High Performing team NO! So, what is in the way? Erin will help answer that, it isn't just a team problem. Through her experience in Agile environments, Erin realized many organizations check all the boxes for implementing agile, but forget the most important which are the behaviors. Over the years, Erin has started to focus on the behaviors needed in an agile environment. In this session you will look at questions like: what gets you excited? What makes you frustrated? What motivates you? How are you showing up? Are you owning your day or renting it? And why reflecting on these matters! Erin will provide tools that we will use to identify personal behaviors and statements that you will be able to use not only within your profession, your team, your organization, but also in your daily life outside of the office. Are you ready to show up to be your best? Learning Outcomes Uncover behaviors needed in an Agile environment. Tools that can be applied immediately after the session to help uncover challenges, strengths and possibilities Taking time to be introspective. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.

Resolve: Leading Through Tensions to Project Success How do you navigate your team through the tensions that are both inherent in projects, and those that can arise whenever a group of people work together to accomplish goals? This workshop provides support to project managers to recognize, anticipate, courageously engage and effectively lead teams through conflict to success. By using practical strategies and techniques, project managers can analyze and plan the best course of action to proactively lead their team through choppy waters to the solid landing of project success. These techniques help to lower the stress level and to strengthen relationships within the team. At its core, teams are made of individuals who want to contribute to the project success by using their talents and expertise. When project managers utilize facilitation and conflict resolution techniques to engage members and to ensure each member is heard, the outcomes are successful deliverables strongly supported by a unified team. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. What You Will Learn: Recognize common tensions inherent to projects and how planning will lessen the impact of inherent conflict. Identify indicators of when team tensions arise and use effective communication approaches to manage team stress and conflict. Lead the team in decision making by utilizing facilitation techniques that ensure every member is heard and that connect the member's expertise to project success.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Medical Sales Representative will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Medical Sales Representative will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Medical Sales Representative and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Medical Sales Representative is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Medical Sales Representative. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Medical Sales Representative will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Medical Sales Representative The Number One Universal Killer Question in Selling 00:03:00 The Importance of Establishing the Clients Expectations 00:02:00 Communication in Pharmacy Settings 00:15:00 How to Close the Sale Without Sounding like a Salesman 00:04:00 People Buy Emotionally and Justify Logically. What to Do About It 00:04:00 Don't Assume You Know the Buyer's Priorities 00:05:00 Standard Operating Procedures (SOPs) 00:12:00 How to Unearth the Buyer's Strategic Needs 00:03:00 The Importance of Implications 00:04:00 Being Prepared for Objections 00:04:00 The Most Common Objections and How to Handle Them 00:04:00 How to Get People to Choose What You Want Them To 00:04:00 What Buyers Say and What They Really Mean 00:03:00 Medical Math and Pharmacy Calculations Mastery 00:04:00 Medical Math and Pharmacy Calculations Mastery 00:09:00 Medical Math and Pharmacy Calculations Mastery 00:13:00 Business Math Terminologies 00:08:00 Business Math Mark-up Discount 00:16:00 Retail Business Math Mark-up Amount & Mark-up Percentage 00:08:00 Retail Business Math Discount Amount & Discount Percentage 00:15:00 Pharmacy Business Math Purchase Price, Discount, and Discount Percentage 00:03:00 Pharmacy Business Math Percentage Markup Rate 00:02:00 Pharmacy Business Math Gross Profit Net Profit 00:03:00 Percentages, Strengths & Concentration 00:15:00 % wv, % ww, % vv 00:06:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Blood drawing is a fascinating career prospect in healthcare! Our blood taking course goes beyond the fundamentals, covering everything from blood circulation to precise collection procedures. This course is your ticket to a successful career, regardless of whether you're an enthusiastic newbie or a healthcare professional trying to improve your abilities. Get knowledge and skills that'll make you an indispensable part of healthcare, leading to the welfare of people and communities.  Our blood taking courses are designed to help you gain the needed skills, knowledge, and abilities to become a professional in blood-taking. You will grasp the basics of blood circulation and composition, and get hands-on expertise in routine venipuncture blood draw order, dermal puncture, and special blood collection techniques through our course for taking blood. You'll be able to learn about phlebotomy equipment, quality assurance, infection control and risk management, ensuring that you become skilled at collecting blood. Our taking blood course will help you play a vital role in the healthcare diagnostics setting. Learn how to recognise and handle challenges while also figuring out pre-examination aspects with us. This learn to take blood course will strengthen your capabilities in relevant aspects so you can establish yourself as a trained and reliable professional. This course is ideal for both newbies and professionals, as it lays the groundwork for a fulfilling healthcare career.  Take our training course to take blood effortlessly and equip yourself with expertise and insights to make a significant difference in the field of diagnostics! Learning Outcomes of Blood Taking Course After finishing this blood taking course, you will be able to: Gain fundamental knowledge about phlebotomy and how to use phlebotomy equipment properly. Acquire skills and techniques for routine and special blood collection procedures. Discover the complexities of blood composition, circulation, and functions. Gain competence in dermal puncture procedures and pre-examination factors. Implement risk management and infection control strategies. Acknowledge the basic concepts of quality assessment and ensure infection control risk assessment. Who is this Course for? This blood taking course is perfect for anyone passionate about working in the healthcare setting. This training accommodates a wide range of knowledge and abilities. It's ideal for people looking to expand their skill set, offer in-demand services, and provide people with high-quality assistance. This can be considered as blood taking course for nurses also. Medical Assistants Lab Technicians Nursing Assistants Pre-Med students Healthcare Students or Professionals Nursing Students Aspiring Phlebotomist Anyone seeking a career in clinical laboratories Entry Requirements No prerequisite knowledge or experience is needed for this blood taking course. This qualification is open to individuals with an intense interest in healthcare and a desire to become proficient in drawing blood. However, you need to be aged 16 or over to undertake the qualification and have a good understanding of the English language, numeracy and ICT. Certification You will acquire an accredited certificate after successfully finishing our course for taking blood. This globally recognised CPD certification assures you mastery in the sector. The certificate in PDF format costs £9, while the hard copy costs £15. However, you can get the certificate in both printed and PDF format for only £22. Career path Competency in efficiently drawing blood is an appealing ability that will make you an invaluable asset in the healthcare environment. This blood taking course can open doors for you to new possibilities in healthcare settings, research facilities, and medical diagnostic centres. You will be able to become a vital member of a medical team. Course Duration The blood taking course adapts to diverse schedules and offers flexibility, which allows you to learn at your own pace. It takes an average of 5 hours to complete. However, you will be able to access the course materials for up to one year. Course Curriculum Blood Taking Module 01: Introduction to Phlebotomy 00:20:00 Module 02: Blood Circulation, Function and Composition 00:31:00 Module 03: Phlebotomy Equipment 00:18:00 Module 04: Routine Venipuncture 00:26:00 Module 05: Venipuncture Complications and Pre-Examination Variables 00:28:00 Module 06: Dermal Puncture 00:16:00 Module 07: Quality Assessment and Management in Phlebotomy 00:21:00 Module 08: Special Blood Collection Procedure 00:17:00 Module 09: Infection Control and Risk Management 00:21:00 Venepuncture Module 01: Venepuncture: A Method of Phlebotomy 00:10:00 Module 02: Anatomy and Physiology 00:09:00 Module 03: Before Venepuncture 00:21:00 Module 04: During Venepuncture 00:09:00 Module 05: After Venepuncture 00:09:00 Module 06: Venepuncture for Blood Donation 00:16:00 Module 07: Glossary 00:18:00 Module 08: Appendix 00:11:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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A customer contacts a business with a problem. The customer service representative empathizes with the customer, listens actively, resolves the issue, and ensures customer satisfaction. Learning outcomes: Understand concepts and practices of customer service delivery to enhance customer satisfaction. Organize customer service delivery to ensure efficient and effective service. Analyse the structure of customer service to optimize business operations. Implement customer relationship management to strengthen customer loyalty. Evaluate the impact of customer satisfaction on brand reputation. Resolve customers' complaints and problems to maintain customer loyalty. Utilise social media tools and channels to enhance customer engagement. In the Customer Service & Environment course, you will learn how to deliver exceptional customer service that creates positive relationships between customers and businesses. You will learn about customer service concepts and practices, including how to organize and structure customer service delivery. You will also gain insights into the importance of customer relationship management and how it can help build customer loyalty. The course covers topics such as monitoring and resolving customer complaints and problems, as well as evaluating the impact of customer satisfaction on brand reputation. You will also learn how to use social media tools and channels to engage with customers and enhance their experience. This course is ideal for anyone who wants to enhance their customer service skills and knowledge, including customer service representatives, managers, and business owners. It is also beneficial for those looking to improve their understanding of customer relationships and satisfaction. Enrol in the Customer Service & Environment course today to learn how to create positive customer experiences that build strong relationships and enhance your business's reputation. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives Customer service managers Business owners Anyone looking to improve their understanding of customer relationships and satisfaction Career path Customer service representative (£16,000 - £25,000) Customer service manager (£22,000 - £40,000) Customer experience manager (£27,000 - £50,000) Customer success manager (£28,000 - £55,000) Relationship manager (£28,000 - £60,000) Head of customer experience (£50,000 - £100,000)

This Public Speaking and Presentation Course focus on physical work, breathing and vocal techniques in order to improve essential communication skills and personal impact. You will learn how to improve your business presentation skills, to present with impact. Topics include the use of body language, gesture, voice and eye contact for effective public speaking. It gives insights into creating speech content and teaches you how to engage your audience. You will become aware of the weaknesses and strengths in your personal presentation and through relaxation, inner readiness and vocal confidence overcome limitations and anxiety related to public speaking. You'll learn how to connect and interact with your audience, secure and maintain their attention, interest and respect, and manage questions and discussions. Who is this course for? Public Speaking and Presentation Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Public Speaking and Presentation Course is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Promo Video 00:03:00 So You've Been Asked to Make a Speech or Presentation: Key Questions 00:01:00 Designing Your Speech Assessing Your Audience 00:01:00 Objectives 00:01:00 What Do They Want to Hear? 00:02:00 Deciding Your Outcomes 00:02:00 Starting Your Speech 00:02:00 The Key Opening Statement 00:02:00 The Core Message Exercise 00:01:00 The Close 00:01:00 Closing Professionally 00:03:00 Keeping Them Interested 00:03:00 Using Notes 00:03:00 Rehearsing 00:02:00 Preparation Preparing to Speak 00:02:00 Controlling Your Nerves 00:02:00 The Day Before 00:02:00 On The Day 00:02:00 Failsafe Measures 00:02:00 Handling Questions 00:05:00 Presentation Aids Presentation Aids 00:03:00 Handouts: What Will They Add? 00:02:00 How Much Information? 00:01:00 Using Graphics 00:01:00 How to Present like a Professional Speaking like a Professional 00:02:00 Perfect Performing 00:01:00 Keeping to the Point 00:02:00 WIIFM? 00:01:00 Conclusions Summary 00:01:00 Next steps / Resources 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This The Art of Public Speaking course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The The Art of Public Speaking course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to The Art of Public Speaking and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited The Art of Public Speaking course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this The Art of Public Speaking course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The The Art of Public Speaking will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Start With a Killer Opener Introduction and Welcome to the course 00:17:00 Get Them To Trust You 00:18:00 Get Them To Believe You 00:14:00 Get Them To Listen To You 00:09:00 Killer Opener Summary And Q&A 00:05:00 Module 02: Command With Your Body Introduction To Command With Your Body 00:04:00 Take A Strong Stance 00:06:00 Move Purposefully 00:10:00 Master Eye Contact 00:06:00 Activity - Command With Your Body 00:10:00 Module 03: Convince With Your Voice Introduction To Convince With Your Voice 00:04:00 Choose Your Words Wisely 00:28:00 Find Your Optimal Pace, Volume, Inflections and Tone 00:02:00 Convince With Your Voice Summary And Next Steps 00:03:00 Module 04: Overcome Your Presentation Fears Introduction To Overcome Your Presentation Fears 00:08:00 Minimize The Chance Of A Misstep 00:18:00 Channel Your Strengths And Not Your Vulnerabilities 00:20:00 Focus On Your Audience's Needs And Not Your Own 00:19:00 Module 05: Appear Confident and Credible Introduction To Appear Confident And Credible 00:09:00 Use Confident Language 00:20:00 Speak With a Confident Voice 00:02:00 Show Confident Body Language And Facial Expressions 00:08:00 Module 06: Rule the Room and Q&A Big Picture and Q&A 00:08:00 Additional Study Materials Convey Workbook 02:38:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Discover the key to success in the Food & Beverage industry with our course on the "Importance of Hygiene and Safety." Learn in six comprehensive modules, covering everything from menu setting and event management to operations and customer satisfaction. Gain the knowledge needed to excel as a manager, ensuring the utmost safety and satisfaction for your customers. Enrol now to secure your spot and revolutionise your career in the UK's thriving food and beverage landscape. Learning outcomes: Understand the importance of maintaining hygiene and safety standards in the Food & Beverage industry. Develop a comprehensive knowledge of food and beverage service operations. Learn effective menu-setting techniques to enhance customer satisfaction. Gain insights into sales strategies and customer relationship management. Acquire event management skills to successfully organise and execute food and beverage events. Explore the responsibilities and key attributes of a successful manager in the industry. Enhance your career prospects in the dynamic world of Food & Beverage with our comprehensive course on the "Importance of Hygiene and Safety." In this course, designed specifically for the UK market, you'll delve into the critical aspects of maintaining hygiene and safety standards within the Food & Beverage industry. With 6 in-depth modules covering a range of essential topics, this course equips you with the knowledge to excel in your career. Throughout the Hygiene and Safety in Food & Beverage course, you'll explore various facets of the Food & Beverage industry, including menu setting, sales strategies, event management, and the responsibilities of a successful manager. Our carefully crafted content ensures a thorough understanding of industry best practices, emphasising the significance of hygiene and safety in delivering exceptional customer experiences. Whether you're a restaurant manager, event planner, or hospitality professional, this course will provide you with valuable insights to enhance your performance and contribute to the success of your organisation. Certification Upon completion of the Importance of Hygiene and Safety in Food & Beverage Industry course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hygiene and Safety in Food & Beverage course is perfect for: Aspiring professionals looking to enter the Food & Beverage industry and gain a comprehensive understanding of hygiene and safety practices. Current practitioners in the Food & Beverage industry seeking to enhance their knowledge and expertise in maintaining hygiene and safety standards. Restaurant managers and supervisors who want to ensure compliance with hygiene and safety regulations while delivering exceptional customer experiences. Event planners and coordinators in the Food & Beverage industry who want to strengthen their skills in organising safe and hygienic events. Career path This Hygiene and Safety in Food & Beverage course will be helpful for anyone looking to pursue a career as: Food and Beverage Manager £30,000 - £50,000 per annum Restaurant Manager: £25,000 - £40,000 per annum Event Coordinator: £20,000 - £30,000 per annum Hospitality Supervisor: £18,000 - £25,000 per annum Catering Manager: £25,000 - £40,000 per annum Banquet Manager: £20,000 - £35,000 per annum