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16588 Step courses in London delivered On Demand

Cyber Security Advanced Diploma

3.0(2)

By Alpha Academy

Are you worried how to secure your data? Enrol the Cyber Security Advanced Diploma course and learn the practical techniques for securing your information. In recent time, cybersecurity becomes mandatory because of the risk of unauthorised use and criminal activity by the hackers. Throughout the Cyber Security Advanced Diploma course, you will learn to protect and secure your company's data through the proper use of internet security management along with the IT Security knowledge. The course teaches you the up to date procedures for securing your data. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Cyber Security Advanced Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Cyber Security Advanced Diploma is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £30,000. The sky really is the limit. Course Curriculum Cyber Security Basics Introduction 00:30:00 Child Safety Online 01:00:00 Secure Payment Sites 01:00:00 Online Banking 00:30:00 How To Keep Your Password Safe 00:30:00 Common Scams 01:00:00 How I Got Pharmed 01:00:00 Virus Protection 01:00:00 Self Maintenance 00:30:00 Personal Information Online 01:00:00 Is The Internet Safe? 00:30:00 Importance of Cyber Security 00:30:00 Internet Security Management Internet Security- The Truth About Identify Theft 01:00:00 Internet Security for Teens- What You Need to Do 01:00:00 Internet Security-Downloading Email Attachments 00:15:00 Internet Security- 5 Tips for Using Facebook 00:30:00 Internet Security- 8 Tips to Protect Yourself When Dating Online 00:30:00 Internet Security for Teens and Tweens- 10 Tips to Keep You Protected 00:15:00 Internet Security- Parental Control Software 00:30:00 Internet Security- Online Safety for Your Children 00:30:00 Cyber Bullying- Another Aspect of Breaking Internet Security 00:30:00 Tips to Ensure Internet Security 00:30:00 Internet Security- Downloading Music off the Internet 01:00:00 Internet Security- Protect Your Wireless Connection 00:30:00 Internet Security- How to Deal with Spyware 00:15:00 Internet Security- Protecting Yourself When You Shop Online 00:15:00 Internet Security- Make Sure Your Passwords Protect You 00:15:00 Make Sure Your Emails Are Safe: Tips for Internet Security 01:00:00 Internet Security- Why Should You Use a Firewall? 01:00:00 Internet security-Signs That Your Child's Safety Might Be Compromised 01:00:00 Internet Security- Safety When Using Public Computers 01:00:00 Internet Security- Storing Your Password on Your Computer 01:00:00 Internet Security-Using Social Utility Sites 00:30:00 IT Security Spyware Can Destroy 00:30:00 How Does Spyware Spread? 01:00:00 How To Remove Spyware 01:00:00 Anti Spyware Program 01:00:00 The Anti Anti-Spyware Programs 00:30:00 Research And Learn More 00:30:00 Choosing The Best Anti Spyware Tool 01:00:00 Computer Security And Spyware 01:00:00 The Programs To Avoid 00:15:00 Is It Legal? 00:30:00 Checklist Of Protection 00:15:00 Recommended Reading Recommended Reading : Cyber Security Advanced Diploma 00:00:00 Mock Exam Mock Exam - Cyber Security Advanced Diploma 00:30:00 Final Exam Final Exam - Cyber Security Advanced Diploma 00:30:00

Cyber Security Advanced Diploma
Delivered Online On Demand1 hour
£11.99

CompTIA Security+

4.5(3)

By Studyhub UK

Embarking on the CompTIA Security+ course is akin to unlocking a treasure trove of cybersecurity knowledge. Imagine standing at the forefront of digital security, equipped with the latest tools and techniques to safeguard information systems. This course, meticulously designed with fourteen comprehensive sections, offers an immersive journey from the basics of risk management to the complexities of securing dedicated systems. The curriculum is tailored to blend theoretical knowledge with real-world applications, ensuring learners grasp the essence of cybersecurity in today's technology-driven world. Whether it's understanding the nuances of cryptography or mastering the art of incident response, CompTIA Security+ is your gateway to becoming a cybersecurity connoisseur. Delving into this course, you'll navigate through a landscape where every section is a stepping stone to mastering security competencies.  The course begins with an introduction to the fundamental principles of cybersecurity, setting the stage for more advanced topics like identity and account management, and securing wireless LANs. Each section is a meticulously crafted module, aimed at building a robust understanding of both the threats and the defenses in the cyber world. By the time you reach the final sections on secure protocols, applications, and testing infrastructure, you will have developed a holistic view of network security, ready to apply your knowledge in a variety of real-world scenarios. CompTIA Security+ is not just a course; it's a journey through the dynamic landscape of network security. As you progress from one section to another, you'll not only learn about securing individual systems and public servers but also about the importance of physical security in protecting digital assets. This course is a blend of theory and practicality, providing an in-depth understanding of the latest security tools and techniques. It's an opportunity to transform yourself into a sought-after professional in the cybersecurity domain, equipped with the knowledge to protect and defend against the ever-evolving cyber threats. Learning Outcomes Develop a comprehensive understanding of risk management strategies and their application in cybersecurity. Acquire proficiency in various cryptographic methods and their importance in securing data. Gain insights into effective identity and account management to enhance system security. Learn to utilize essential security tools for safeguarding individual and network systems. Master the skills to implement and manage security measures for both wired and wireless networks. Why buy this CompTIA Security+? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the CompTIA Security+ there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aiming to start a career in cybersecurity. IT professionals seeking to deepen their knowledge in network security. System administrators wanting to enhance their security skills. Students interested in acquiring a foundational understanding of cybersecurity principles. Professionals aiming to achieve the CompTIA Security+ certification for career advancement. Prerequisites This CompTIA Security+ does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CompTIA Security+ was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Cybersecurity Analyst: £30,000 - £60,000 annually Information Security Manager: £40,000 - £75,000 annually Network Security Engineer: £35,000 - £65,000 annually Security Consultant: £35,000 - £70,000 annually Systems Administrator (with security specialization): £25,000 - £50,000 annually IT Security Coordinator: £28,000 - £55,000 annually Course Curriculum Section 01: Introduction Introduction to CompTIA Security+ SY0-601 00:03:00 About the CompTIA Security+ SY0-601 Exam 00:03:00 Section 02: Risk Management Defining Risk 00:08:00 Threats and Vulnerabilities 00:07:00 Threat Intelligence 00:11:00 Risk Management Concepts 00:07:00 Security Controls 00:09:00 Risk Assessments and Treatments 00:06:00 Quantitative Risk Assessments 00:07:00 Qualitative Risk Assessments 00:04:00 Business Impact Analysis 00:05:00 Data Types and Roles 00:11:00 Security and the Information Life Cycle 00:09:00 Data Destruction 00:06:00 Personnel Risk and Policies 00:10:00 Third-Party Risk Management 00:09:00 Agreement Types 00:07:00 Exam Question Review 00:02:00 Wiping Disks with the dd Command Lab 00:06:00 Ask Me Anything (AMA) 00:02:00 Section 03: Cryptography Cryptography Basics 00:16:00 Data Protection 00:09:00 Cryptographic Methods 00:07:00 Symmetric Cryptosystems 00:13:00 Symmetric Block Modes 00:08:00 Asymmetric Cryptosystems 00:13:00 Diffie-Hellman 00:07:00 Hashing 00:09:00 Understanding Digital Certificates 00:08:00 Trust Models 00:05:00 Public Key Infrastructure 00:04:00 Certificate Types 00:14:00 Touring Certificates 00:09:00 Cryptographic Attacks 00:05:00 Password Cracking 00:10:00 Password Cracking Demo 00:06:00 Exam Question Review 00:02:00 SSH Public Key Authentication Lab 00:09:00 Ask Me Anything (AMA) 00:02:00 Section 04: Identity and Account Management Identification, Authentication, and Authorization 00:08:00 Enabling Multifactor Authentication 00:05:00 Authorization 00:05:00 Accounting 00:05:00 Authentication Methods 00:14:00 Access Control Schemes 00:07:00 Account Management 00:13:00 Network Authentication 00:09:00 Identity Management Systems 00:06:00 Exam Question Review 00:02:00 Creating LInux Users and Groups Lab 00:06:00 Ask Me Anything (AMA) 00:01:00 Section 05: Tools of the Trade Touring the CLI 00:16:00 Shells 00:06:00 The Windows Command Line 00:05:00 Microsoft PowerShell 00:13:00 Linux Shells 00:12:00 Python Scripts 00:06:00 Windows Command-Line Tools 00:16:00 Linux Command-Line Tools 00:10:00 Network Scanners 00:05:00 Network Scanning with Nmap 00:09:00 Network Protocol Analyzers 00:08:00 Using Wireshark to Analyze Network Traffic 00:09:00 Using tcpdump to Analyze Network Traffic 00:08:00 Log Files 00:09:00 Centralized Logging 00:09:00 Configuring Linux Log Forwarding 00:08:00 Exam Question Review 00:03:00 Lunux Shell Script Lab 00:07:00 Nmap Lab 00:05:00 Ask Me Anything (AMA) 00:02:00 Section 06: Securing Individual Systems Malware 00:14:00 Weak Configurations 00:12:00 Common Attacks 00:09:00 Driver and Overflow Attacks 00:08:00 Password Attacks 00:08:00 Bots and Botnets 00:06:00 Disk RAID Levels 00:10:00 Securing Hardware 00:11:00 Securing Endpoints 00:09:00 Exam Question Review 00:02:00 Linux Software RAID Lab 00:08:00 Ask Me Anything (AMA) 00:02:00 Section 07: The Basic LAN The OSI Model 00:13:00 ARP Cache Poisoning 00:09:00 Other Layer 2 Attacks 00:05:00 Network Planning 00:07:00 Load Balancing 00:06:00 Securing Network Access 00:06:00 Honeypots 00:06:00 Firewalls 00:08:00 Proxy Servers 00:06:00 Network and Port Address Translation 00:07:00 IP Security (IPsec) 00:09:00 Virtual Private Networks (VPNs) 00:10:00 Intrusion Detection and Prevention Systems (IDS/IPS) 00:13:00 Exam Question Review 00:03:00 Linux Snort IDS Lab 00:07:00 Ask Me Anything (AMA) 00:01:00 Section 08: Securing Wireless LANs Wi-Fi Encryption Standards 00:10:00 RFID, NFC, and Bluetooth 00:07:00 Wi-Fi Coverage and Performance 00:08:00 Wi-Fi Discovery and Attacks 00:12:00 Cracking WPA2 00:10:00 Wi-Fi Hardening 00:11:00 Exam Question Review 00:02:00 WPA2 Cracking Lab 00:06:00 Ask Me Anything (AMA) 00:01:00 Section 09: Securing Public Servers Defining a Public Server 00:01:00 Common Attacks and Mitigations 00:10:00 Containers and Software-Defined Networking 00:11:00 Hypervisors and Virtual Machines 00:08:00 Cloud Deployment Models 00:09:00 Cloud Service Models 00:08:00 Securing the Cloud 00:10:00 Exam Question Review 00:02:00 Docker Container Lab 00:04:00 Ask Me Anything (AMA) 00:02:00 Section 10: Securing Dedicated Systems Embedded Systems 00:13:00 Industrial Control System (ICS) 00:07:00 Internet of Things (IoT) Devices 00:10:00 Connecting to Dedicated and Mobile Systems 00:11:00 Security Constraints for Dedicated Systems 00:05:00 Mobile Device Deployment and Hardening 00:11:00 Exam Question Review 00:03:00 Smartphone Hardening Lab 00:03:00 Ask Me Anything (AMA) 00:02:00 Section 11: Physical Security Physical Security Overview 00:01:00 Physical Security 00:10:00 Keylogger Demo 00:05:00 Environmental Controls 00:05:00 Exam Question Review 00:02:00 Physical Security Lab 00:03:00 Ask Me Anything (AMA) 00:03:00 Section 12: Secure Protocols and Applications DNS Security 00:05:00 FTP Packet Capture 00:03:00 Secure Web and E-mail 00:12:00 Request Forgery Attacks 00:05:00 Cross-Site Scripting Attacks 00:07:00 Web Application Security 00:08:00 Web App Vulnerability Scanning 00:06:00 Exam Question Review 00:03:00 OWASP ZAP Web App Scan Lab 00:04:00 Ask Me Anything (AMA) 00:02:00 Section 13: Testing Infrastructure Testing Infrastructure Overview 00:05:00 Social Engineering 00:06:00 Social Engineering Attacks 00:11:00 Vulnerability Assessments 00:09:00 Penetration Testing 00:10:00 Security Assessment Tools 00:12:00 The Metasploit Framework 00:08:00 Exam Question Review 00:02:00 Hping3 Forged Packet Lab 00:06:00 Ask Me Anything (AMA) 00:02:00 Section 14: Dealing with Incidents Incident Response Overview 00:03:00 Incident Response Plans (IRPs) 00:06:00 Threat Analysis and Mitigating Actions 00:08:00 Digital Forensics 00:10:00 Gathering Digital Evidence 00:10:00 Business Continuity and Alternate Sites 00:06:00 Data Backup 00:10:00 Exam Question Review 00:01:00 Autopsy Forensic Browser Lab 00:05:00 Ask Me Anything (AMA) 00:02:00 Assignment Assignment - CompTIA Security+ 00:00:00

CompTIA Security+
Delivered Online On Demand19 hours 23 minutes
£10.99

Sales Forecasting & Hitting Targets

By ZandaX

Learn how to forecast, set realistic targets, and monitor KPIs for maximum results Includes Creating Your Forecast, Setting Realistic Targets, Range Forecasting, Using KPIs to Smash Targets

Sales Forecasting & Hitting Targets
Delivered Online On Demand1 hour
£12.99

Eye Safety Training: Eye Protection in Everyday Life

4.3(43)

By John Academy

Enhance your understanding of eye safety with our comprehensive course on Eye Protection in Everyday Life. Learn to identify hazards, prevent injuries, and effectively use protective equipment. From workplace protocols to agricultural settings, acquire the skills to safeguard your eyes and promote a culture of safety. Enroll now!

Eye Safety Training: Eye Protection in Everyday Life
Delivered Online On Demand2 hours
£11.99

Healthcare Assistant Course

3.0(2)

By Alpha Academy

Investment Banking: LBO, IPO and M&A Online Course This Investment Banking Training: LBO, IPO and M&A course gives you a clear and practical introduction to the world of investment banking. You will learn how investment banks operate, how they value companies, and how major financial deals like leveraged buyouts, initial public offerings and mergers and acquisitions work. The course explains these processes in a simple, step-by-step way, helping you build the skills to succeed in corporate finance and deal-making. Course Curriculum Module 1: Working in Different Healthcare Settings Module 2: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care – Part 1 Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care – Part 2 Module 4: Maintaining Medical Records Module 5: Confidentiality in a Medical Environment Module 6: Health and Safety Responsibilities Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Mobility and Immobility Issues of Patients in Nursing Module 10: Rights and Responsibilities as a Health and Social Care Worker Module 11: Role as a Caregiver and Healthcare Professional Module 12: Providing Care or Treatment to People Who Lack Capacity Module 13: Managing Service Delivery in Health and Social Care Module 14: Medical Jargon and Terminology Module 15: Effects of Covid-19 on Human Life Module 16: Preventions and Social Measures to Be Taken Module 17: Information Technology in Health Care Module 18: Artificial Intelligence, Data Science and Technological Solutions Against Covid-19 (Learn more about this online course)

Healthcare Assistant Course
Delivered Online On Demand1 hour
FREE

Wildlife Rescue and Rehabilitation

4.8(9)

By Skill Up

Master the art of wildlife rescue and rehabilitation. This course covers safety, health, injuries, and effective interaction with animals.

Wildlife Rescue and Rehabilitation
Delivered Online On Demand4 hours
£10.99

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£10

Critical Thinking & Decision Making Training Course

5.0(5)

By Online Training Academy

Are you ready to elevate your decision-making skills to new heights? Introducing our comprehensive Critical Thinking & Decision Making Training Course, designed to empower you with the tools and strategies necessary to navigate today's complex challenges with clarity and confidence. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Critical Thinking & Decision Making Training Course, learners will explore the fundamentals of critical thinking, including its significance and steps involved. They will learn to identify critical thinkers and understand various strategies employed in critical thinking. Through practical examples, learners will develop problem-solving skills using critical thinking techniques. They will also delve into the evaluation of claims and judgments using critical thinking principles. Moreover, learners will discover the benefits of critical thinking and ways to overcome barriers that may hinder it. Lastly, the course will equip learners with the tools and techniques necessary for making informed decisions by integrating critical thinking into the decision-making process. By the end of the training, learners will possess a comprehensive understanding of critical thinking and its application in various aspects of life and work. Course Curriculum Module 01: Introduction to Critical Thinking Module 02: Importance of Critical Thinking Module 03: What Are the Critical Thinking Steps Module 04: Recognising a Critical Thinker Module 05: Critical Thinking Strategies Module 06: Problem-Solving Through Critical Thinking Module 07: Critical Thinking and the Judgment of Claims Module 08: Benefits and Barriers of Critical Thinking Module 09: Decision Making with Critical Thinking Learning Outcomes: Identify key principles and theories in critical thinking processes. Apply critical thinking steps to analyse and evaluate complex situations. Utilise critical thinking strategies to solve problems effectively and efficiently. Evaluate claims and arguments using critical thinking tools and techniques. Recognise the benefits of critical thinking and overcome common barriers. Make informed decisions by integrating critical thinking principles into decision-making. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance analytical and decision-making skills. Students aiming to develop critical thinking abilities for academic success. Managers and leaders striving to foster a culture of strategic thinking. Individuals navigating complex environments requiring sound judgment and reasoning. Anyone interested in honing problem-solving skills through critical analysis. Career path Policy Analyst Risk Manager Data Analyst Strategy Consultant Quality Assurance Manager Research Scientist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Critical Thinking & Decision Making Training Course
Delivered Online On Demand2 hours 12 minutes
£10

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 hour 54 minutes
£10

Diploma on Candle Making Business

5.0(5)

By Online Training Academy

In today's contemporary landscape, the Diploma in Candle Making Business Course holds pivotal importance. Learning the intricacies of Candle Making not only nurtures a creative outlet but also cultivates essential entrepreneurial skills. With modules covering the Basics, Steps, and various techniques like Handmade, Moulded, and Dipped Candles, this course equips individuals with a comprehensive skill set. Safety protocols and business setup strategies ensure a holistic understanding of the trade. In the UK, where artisanal crafts are revered, mastering Candle Making opens doors to a plethora of job opportunities. Graduates can expect competitive salaries, with entry-level positions starting at £20,000 annually, scaling upwards with experience. Moreover, the sector is witnessing a notable surge, with a 15% increase in demand projected over the next five years. Hence, investing in this course not only enhances individual proficiency but also aligns with the growing market trends, offering a promising career trajectory in the ever-expanding Candle Making industry. Key Features: CPD Certified Candle Making Business Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Basics of Candle Making Module 02: Steps of Candle Making Module 03: Handmade Candles Module 04: Moulded Candles Module 05: Dipped Candles Module 06: Basic Candle Recipes Module 07: Adapting Safety in Candle Making Module 08: Decorating Module 09: Setting Up a Business Module 10: Marketing Strategies Learning Outcomes: Master basics, steps, and techniques of candle making process. Create unique handmade, moulded, and dipped candles effectively. Formulate basic candle recipes for diverse aesthetic preferences. Implement safety measures ensuring risk-free candle production environment. Enhance candle designs through various decorating techniques. Develop business acumen by setting up and marketing candle business. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma on Candle Making Business Course can be taken by anyone who wants to understand more about the topic. With the aid of this Candle Making Business course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Diploma on Candle Making Business Course is ideal for: Beginners interested in candle making as a hobby. Entrepreneurs aspiring to start a candle making business. Craft enthusiasts seeking to enhance candle making skills. Individuals passionate about handmade artisanal products. Anyone keen on exploring the candle making industry. Requirements Learners do not require any prior qualifications to enrol on this Diploma on Candle Making Business Course. You just need to have an interest in Diploma on Candle Making Business Course. Career path After completing this Diploma on Candle Making Business Course you will have a variety of careers to choose from. The following job sectors of Diploma on Candle Making Business Course are: Candle Maker - £18K to 25K/year Artisanal Candle Designer - £20K to 30K/year Candle Business Owner - £25K to 40K/year Candle Making Instructor - £22K to 35K/year Candle Retail Manager - £21K to 28K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Candle Making Business
Delivered Online On Demand2 hours 30 minutes
£10