11 Service Helpdesk & Technical Support courses delivered Live Online

Jamf 400, Jamf training course

Jamf Training, Jamf 300 course,

The Jamf 200 course offers a core understanding of Jamf Pro. It also provides enterprise-level knowledge of macOS and iOS platforms. Rely on our expert trainers to help you pass the Jamf 200 certification first time. Topics: Introduction to the Jamf Pro server. Building and managing content (.pkg, .mpkg, and .dmg packages) for deployment to macOS devices. Enrolling macOS and iOS devices using automated MDM enrollment. Setup and configuration of macOS and iOS devices. Configuring the user environment (Configuration Profiles, .plist). Security for macOS and iOS devices. Purchasing and distributing App Store apps using Apple Business Manager or Apple School Manager. Scripting overview (Bash). Initial setup and refreshing/reimaging macOS and iOS devices. Ownership and permissions (POSIX, ACE/ACL) on macOS devices. Prerequisites: Abundant hands-on experience with macOS and iOS. What’s Included: Four days (9am-5pm each day) of lab-style interaction. Proctored certification exam during the afternoon of the fourth day. All hardware and software required for the course. Printed course materials. Jamf Certified Tech badge on your Jamf Nation profile (upon successfully completing the exam with a passing score). Free £100 Apple technical training credit

Support Essentials course, macOS Support Essentials,

Apple course, macOS Support Essentials, ACSP, IT Support,

Addigy ACE course, Addigy certificate, Addigy Training

Mac Support for PC, PC and Mac Support, PC to Mac support

Jamf training, Jamf 240 course, Jamf course

Addigy training London, Addigy training course

Duration 2 Days 12 CPD hours This course is intended for Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues. Overview How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately Fundamental Architecture for the Help Desk Role Citrix Site Infrastructure and Deployment Models The Help Desk Role in the Fundamental Architecture Problem Resolution Methodology Citrix Director and its role in Help Desk Support Citrix Director Role and Purpose Access to Director for Help Desk Administrators Common Director Monitoring Tasks Common Help Desk AdministratorTroubleshooting Tasks Providing and Troubleshooting End User Access End User Access Overview Components between end users and published resources on VDAs User Experience Support End User Access Citrix Workspace App Workspace App Types Deploying Citrix Workspace app Pass though Authentication Supporting Citrix Workspace App User Sessions FlexCast Architecture User Sessions App and Desktop Launch Process User Profiles HDX Technologies Printing Introduction to Printing Printing Components Overview Supporting Printing