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1923 Secretarial & PA courses

Time Management & Minute Taking Course - CPD Certified

5.0(3)

By School Of Health Care

Minute taking: Minute taking Course Online This meticulously designed Minute taking: Minute taking Course is your ultimate guide to transforming your minute taking abilities from mundane to magnificent. Whether you are a seasoned professional looking to enhance your skills or a beginner just starting your career, this Minute taking: Minute taking course is tailored to meet your specific needs and take you to new heights of excellence. The Minute taking: Minute taking Course is also appropriate for anybody interested in this field, as well as those who are already working as a minute taker and want to improve their knowledge and skills. Our Minute taking: Minute taking Course is designed to elevate your professional image by arming you with the knowledge and skills to excel in Minute taking: Minute taking. Enhance your reputation as a reliable and valuable asset in any organisation, and watch your confidence soar as you consistently produce high-quality meeting minutes. This comprehensive Minute taking: Minute taking Course discovers how to leverage the power of modern technology tools to streamline your Minute taking: Minute taking process. From note-taking apps to transcription software, you will learn how to harness these resources to save time and improve the overall quality of minute taking. By the completion of the Minute taking: Minute taking Course, you will have a thorough understanding of the traits of a successful minute taker as well as how to apply the methods gained in this Minute taking: Minute taking course to advance your career. There are several instructional videos, informative graphics, instructions, assistance, and other resources included in the Minute taking: Minute taking Course. Throughout the Minute taking: Minute taking course, you will have access to online assistance. The Minute taking: Minute taking Course is easily accessible online, allowing you to study from the convenience of your own home and at your own pace. You can access the Minute taking: Minute taking course modules from any device and place with just an internet connection. Don't miss this opportunity to become a master in the art of minute taking. Upgrade your skills, transform your career, and make a lasting impact with our Minute taking: Minute taking Course. Enrol Minute taking: Minute taking today and unlock a world of possibilities for yourself and your organisation. Remember, great meetings start with exceptional minutes. Take the first step towards excellence by joining Minute Taking now! Why choose this Minute taking: Minute taking Course from the School of Health Care? Self-paced Minute taking course, access available from anywhere in the world. High-quality study materials that are easy to understand. Minute taking Course developed by industry experts. After each module of Minute taking, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Minute taking: Minute taking course.. Courses you will GET with Minute taking : Minute taking course Course 01: Minute taking Course 02: Time Management [ Note: Free PDF certificate as soon as completing Minute taking: Minute taking Course] Minute taking: Minute taking Course Online This Minute taking: Minute taking Course consists of 10 modules. Course Curriculum of Minute taking: Minute taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method of Minute taking: Minute taking Course After completing Minute taking: Minute taking Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Minute taking: Minute taking Course After completing the Minute taking: Minute taking Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Minute taking: Minute taking Course Online This Minute taking: Minute taking Course is ideal for anyone who has a minute taking or meeting management responsibilities. This includes the following roles: Minute Taker Chairperson Secretary Board Director Requirements Minute taking: Minute taking Course Online To enrol in this Minute taking: Minute taking Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Minute taking: Minute taking Course. Be energetic and self-motivated to complete our Minute taking: Minute taking Course. Basic computer Skill is required to complete our Minute taking: Minute taking Course. If you want to enrol in our Minute taking: Minute taking Course, you must be at least 15 years old. Career path Minute taking: Minute taking Course Online This Minute taking: Minute taking Course will lead you to a range of career opportunities, here are few prospects: Minute Taker: £21,000 - £24,000 per annum Personal Assistant : £45,000 - £50,000 per annum Secretary: £20,000 - £22,000 - £24,000 per annum Chairperson: - £20,000 - £22,000

Time Management & Minute Taking Course - CPD Certified
Delivered Online On Demand20 hours
£12

Legal Secretary and Office Skills Diploma

4.9(27)

By Apex Learning

Overview This comprehensive course on Legal Secretary and Office Skills Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Legal Secretary and Office Skills Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? •You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Legal Secretary and Office Skills Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretary and Office Skills Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 52 lectures • 07:53:00 total length •Module 01: Introduction to Legal Secretary: 00:22:00 •Module 02: English Law & Legal Systems: 00:33:00 •Module 03: The Legal Workplace & Professionals: 00:45:00 •Module 04: Law of Contract & Law of Tort: 00:28:00 •Module 05: Wills, Probate and Estate Law Practice: 00:15:00 •Module 06: Property Law & Conveyancing Practice: 00:19:00 •Module 07: Family Law and Insurance Practice: 00:24:00 •Module 08: Professional Writings and Documents: 00:27:00 •Module 09: Document Proofreading and Editing: 00:19:00 •Module 10: Meeting Management & Minute Taking: 01:06:00 •Module 11: Customer Service and Telephone Handling Skills: 00:21:00 •Module 12: Data Management and Record-Keeping: 00:13:00 •Module 13: Other Essential Skills for Secretarial Role: 00:19:00 •Module 14: Professional Conduct and Ethics: 00:25:00 •New Word Document and Templates: 00:02:00 •Tabs, Ribbons and Groups: 00:03:00 •Zoom and Rulers in Word: 00:02:00 •Editing the Word Document: 00:03:00 •Insert Pictures with Word: 00:05:00 •Insert Shape and Text Box in Word: 00:02:00 •Review Tab in Word: 00:03:00 •Layout in Word: 00:02:00 •File Options in Word: 00:02:00 •Closing and Reopening in Word: 00:01:00 •New PowerPoint Presentation and Templates: 00:02:00 •Tabs Ribbons and Groups in PowerPoint: 00:03:00 •First Slide and Designing the Slide: 00:02:00 •Home Tab and Updates in PowerPoint: 00:02:00 •Buttons in PowerPoint: 00:01:00 •Inserting Pictures in PowerPoint: 00:04:00 •Presentation Mode: 00:01:00 •Animations Tab: 00:05:00 •File Options in Word: 00:02:00 •Closing and Reopening in Word: 00:01:00 •Setting Up Outlook with Accounts: 00:03:00 •Tabs, Ribbons and Groups in Outlook: 00:03:00 •Navigation Bar in Outlook: 00:01:00 •Organizing Outlook with Favorites and Folders: 00:03:00 •Additional Options inside Outlook Tabs: 00:01:00 •Reading, Writing and Receiving Emails: 00:08:00 •Attaching Items in Outlook Mails: 00:03:00 •The View Tab in Outlook: 00:02:00 •Create a Rule to move emails to a folder: 00:04:00 •Insert a screen shot from Excel: 00:02:00 •Formatting Excel Keyboard Shortcuts: 00:02:00 •Table Excel Keyboard Shortcuts: 00:02:00 •Editing Excel Keyboard Shortcuts: 00:05:00 •Formula Excel Keyboard Shortcuts: 00:03:00 •Workbook Excel Keyboard Shortcuts: 00:02:00 •Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00 •Assignment - Legal Secretary and Office Skills Diploma: 00:00:00 •Order Your Certificate: 00:00:00

Legal Secretary and Office Skills Diploma
Delivered Online On Demand7 hours 53 minutes
£12

Audio Typing - CPD Certified

By Wise Campus

Audio Typing: Audio Typing Are you looking to boost your audio typing skills? If you are interested, you can try our comprehensive audio typing course. Participants of the audio typing course learn touch typing techniques and improve listening skills. Moreover, the audio typing course, students familiarise themselves with transcription software. The audio typing curriculum includes exercises to enhance typing speed and accuracy. Additionally, the audio typing course describes strategies for managing complex audio recordings. Students in audio typing course also gain knowledge about formatting, proofreading, and editing transcribed documents. Through this audio typing course, you can prepare for roles in transcription services across various industries. Join our audio typing course to learn the necessary skills for transcribing spoken words into written text efficiently and accurately. Learning outcome of audio typing course This audio typing course teaches: Introduction to audio typing and basics of audio typing. This audio typing course teaches typing techniques & speed enhancement. Audio typing text-to-speech, formatting, and guidelines for transcription are included in this audio typing course. Through the audio typing course, you can specialise in transcription and transcription tools. Quality controlling and proofreading will be taught by this comprehensive audio typing course. You will find opportunities for transcription and proficiency with homophones as part of this audio typing course. Special Offers of this Audio Typing: Audio Typing Course This Audio Typing: Audio Typing Course includes a FREE PDF Certificate. Lifetime access to this Audio Typing: Audio Typing Course Instant access to this Audio Typing: Audio Typing Course Get FREE Tutor Support to this Audio Typing: Audio Typing Course Audio Typing: Audio Typing Touch typing techniques are explained in the audio typing course. Along with improving their listening skills, participants in the audio typing course also learn how to use transcription software. Additionally, the training on audio typing includes strategies for dealing with challenging audio recordings. Additionally, typing exercises to increase accuracy and speed are covered in this audio typing course. Students that enroll in the audio typing course also learn how to format, proofread, and edit transcribed papers. Who is this course for? Audio Typing: Audio Typing Students, recent graduates, and job seekers might benefit from this audio typing course. Requirements Audio Typing: Audio Typing To enrol in this Audio Typing: Audio Typing Course, students must fulfil the following requirements. To join in our Audio Typing: Audio Typing Course, you must have a strong command of the English language. To successfully complete our Audio Typing: Audio Typing Course, you must be vivacious and self driven. To complete our Audio Typing: Audio Typing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Audio Typing: Audio Typing Course. Career path Audio Typing: Audio Typing Many employment options, including those for audio typists, legal secretaries, medical transcriptionists, and many more, will become available with the purchase of this bundle that combines audio typing course.

Audio Typing - CPD Certified
Delivered Online On Demand1 hour 24 minutes
£12

Medical Transcription Training - CPD Certified

By Wise Campus

Medical Transcription: Medical Transcription Training Course Online Do you want a course on Medical Transcription to keep you better prepared for your Medical Transcription profession? our course will help you on that case. On the very first module of the Medical Transcription course, you can get ideas of medical transcription from this introduction to Medical Transcription. Then the Medical Transcription course will teach all the WH questions of the Medical Transcription subject. This Medical Transcription also explains medical languages boot camp with other documentation preparation. Moreover, the Medical Transcription course will explain the communicate style and data protection tecniques as a medical transcription expert. Take the initial steps toward a successful long-term career by studying the Medical Transcription course. Special Offers of this Medical Transcription: Medical Transcription Training Course This Medical Transcription: Medical Transcription Training Course includes a FREE PDF Certificate. Lifetime access to this Medical Transcription: Medical Transcription Training Course Instant access to this Medical Transcription: Medical Transcription Training Course Get FREE Tutor Support to this Medical Transcription: Medical Transcription Training Course Medical Transcription: Medical Transcription Training Course Online An engaging introduction to medical transcription can be found in the Medical Transcription: Medical Transcription Course. You can learn how to create medical reports and the purpose of medical transcription from the Medical Transcription course. Along with other documentation preparation skills, this medical transcription program teaches medical languages. In addition, the Medical Transcription course will cover data protection and communication protocols for medical clients. Who is this course for? Medical Transcription: Medical Transcription Training Course Online Anyone may benefit from this Medical Transcription: Medical Transcription Training Course, including new grads, job seekers, and students. Requirements Medical Transcription: Medical Transcription Training Course Online To enrol in this Medical Transcription: Medical Transcription Training Course, students must fulfil the following requirements. To join in our Medical Transcription Training Course, you must have a strong command of the English language. To successfully complete our Medical Transcription Training Course, you must be vivacious and self driven. To complete our Medical Transcription: Medical Transcription Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Medical Transcription Course. Career path Medical Transcription: Medical Transcription Training Course Online You may work as a medical transcriptionist, audio typist, medical office manager, and many other positions after finishing this course on Medical Transcription: Medical Transcription Training Course!

Medical Transcription Training - CPD Certified
Delivered Online On Demand1 hour 18 minutes
£12

Transcription: Touch Typing With Complete Career Guide Course

5.0(2)

By Training Express

Typing without looking at the keyboard might seem like wizardry—but with the right approach, anyone can master it. This Transcription: Touch Typing With Complete Career Guide Course is built for those who want to boost their typing speed, reduce errors, and glide through transcription work with confidence. Whether you’re eyeing admin roles, content transcription, or data input jobs, this course is a solid step towards polishing up your typing game from the comfort of your screen. From fingers to fonts, everything here revolves around rhythm, technique and steady progress. You’ll discover how touch typing links to transcription accuracy, workplace efficiency, and even job opportunities across various industries. No fluff—just structured content, clear lessons, and typing drills that feel more satisfying than a perfect cup of tea. This course is for those who are ready to type smarter, not harder. ________________________________________________________________________ Key Features: CPD Certified 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Transcription Module 01: Introduction. Module 02: Transcription Comprehension Module 03: A Comprehension Example Module 04: Transcription Accuracy Module 05: Accuracy Examples Module 06: Common Homophones Module 07: Transcription Formatting Module 08: Speaker Labeling Module 09: Spelling Module 10: Advanced Module Module 11: Useful Transcription Tools Module 12: Where & How to Find Transcription Opportunities Touch Typing Essentials Module 01: Introduction Module 02: How to Set up Your Computer Module 03: How to type the letters F and J Module 04: How to type the letters D and K Module 05: How to type the letters S and L Module 06: How to type the letter A and ; (semicolon) Module 07: How to type the letters E and I Module 08: How to type the letters R and U Module 09: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and , (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks ________________________________________________________________________ Complete Career Guide for Transcription: Touch Typing (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Transcription. In addition to mastering the essentials of Transcription, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Transcription. Your dream career starts here! List of career guide courses included in Transcription: Touch Typing With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Gain accurate recording comprehension abilities for many kinds of text. Attain high accuracy in transcription through practical examples and exercises. Master common homophones, ensuring accurate interpretation of spoken words. Demonstrate proficiency in transcription formatting and speaker labeling techniques. Refine spelling skills to enhance the quality and reliability of transcribed content. Explore advanced modules and tools, along with strategies to find transcription opportunities. ________________________________________________________________________ Accreditation All of our courses, including this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in transcription services. Anyone keen on developing touch typing skills for transcription. Those interested in remote work opportunities in transcription. Professionals seeking to enhance accuracy and efficiency in transcription tasks. Career path Transcriptionist - £20K to 30K/year. Medical Transcriptionist - £22K to 35K/year. Legal Transcriptionist - £25K to 40K/year. Audio Typist - £18K to 28K/year. Closed Captioning Specialist - £24K to 35K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Transcription: Touch Typing With Complete Career Guide Course
Delivered Online On Demand1 hour
£65

Introduction to Medical Transcription

5.0(2)

By Online Training Academy

Discover the essential foundations of medical transcription in our comprehensive course. From understanding medical terminology and reports to mastering data protection protocols, each module equips you with indispensable skills. Whether you're new to the field or enhancing your expertise, our structured curriculum ensures you gain the knowledge needed to excel in medical transcription. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Students will acquire the necessary skills for medical transcription through this curriculum. They will gain proficiency in comprehending reports and medical terminology, which will guarantee appropriate transcription. Attendees will acquire formatting skills that are essential for producing medical documents that are ordered and comprehensible. In order to preserve patient privacy and adhere to healthcare laws, data protection methods are prioritised. The course covers the principles of medical transcription, including its goals, procedures, and participants' roles. By the end, students will have a firm understanding of the duties and specifications placed on medical transcriptionists, as well as the skills necessary to create accurate and secure medical records. Course Curriculum: Module 01: Introduction to Medical Transcription Module 02: The What, How, Who and Why of Medical Transcription Module 03: Medical Language Boot Camp Module 04: Understanding Medical Reports Module 05: Formatting The Basics Module 06: Data Protection Learning Outcomes: Identify key terms in medical transcription and their applications. Analyse medical reports for accuracy and clarity in transcription. Demonstrate proficiency in formatting medical documents according to guidelines. Apply data protection principles to medical transcription practices effectively. Explain the importance of medical language comprehension in transcription tasks. Evaluate the role and responsibilities of a medical transcriptionist. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in healthcare administrative support roles. Those interested in specialised roles within medical documentation fields. Students pursuing careers requiring attention to detail and accuracy. Professionals seeking to enhance their understanding of medical terminology. Anyone preparing for roles involving medical record management. Career path Medical Transcriptionist Healthcare Documentation Specialist Medical Secretary Health Information Technician Medical Office Administrator Clinical Documentation Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Medical Transcription
Delivered Online On Demand2 minutes
£12

Telephone Etiquette

4.7(160)

By Janets

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Telephone Etiquette
Delivered Online On Demand35 minutes
£25

Telephone Skills Training

4.7(160)

By Janets

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Telephone Skills Training
Delivered Online On Demand3 days
£25

Motorcycle Mechanic and Maintenance Diploma

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Motorcycle Mechanic and Maintenance Diploma Now Picture yourself cruising down an open road on your motorcycle, the wind in your face and the freedom to go wherever you please. But what happens when your trusty bike needs some TLC? That's where our Motorcycle Mechanic and Maintenance Diploma comes in. With 11 CPD-certified courses, you'll be equipped with the knowledge to handle any issues that arise with your motorcycle. But this Motorcycle Mechanic and Maintenance Diploma bundle isn't just for motorcycle enthusiasts. You'll also receive courses on Microsoft Office Essentials, Microsoft Teams, Leadership & Management, Working from Home Essentials, Mental Health and Emotional Intelligence and Human Behaviour. These courses will benefit not only your career but also your personal life. Through these Motorcycle Mechanic and Maintenance Diploma, you'll gain valuable skills such as effective communication, time management, and report writing that will set you apart in any workplace. You'll also learn how to lead and manage teams, navigate working from home, and maintain positive mental health in the process. To top it off, the first course comes with a free hardcopy CPD certificate, proving your dedication to your professional development. So whether you're a motorcycle enthusiast or looking to enhance your career, our Motorcycle Mechanic and Maintenance Diploma bundle is a perfect choice. Enrol right now! Learning Outcomes of Motorcycle Mechanic and Maintenance Diploma: Develop effective communication and leadership skills Understand the essentials of Microsoft Office and Teams Learn to work from home efficiently and maintain positive mental health Enhance time management and report writing abilities Master the maintenance of motorcycles Gain knowledge on online meeting management Develop emotional intelligence and understand human behaviour Achieve a holistic understanding of management and leadership principles What other courses are included with this Motorbike Mechanic and Maintenance Diploma? Course 01: Motorbike Mechanic and Maintenance Course 02: Level 2 Microsoft Office Essentials Course 03: Microsoft Teams Course 04: Leadership & Management Diploma Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Report Writing Course 11: Emotional Intelligence and Human Behaviour Benefits you'll get choosing Apex Learning for this Motorbike Mechanic and Maintenance Diploma: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home The Motorcycle Mechanic and Maintenance Diploma bundle offers a comprehensive learning experience for those interested in motorcycle maintenance, as well as individuals seeking to enhance their leadership and management skills, improve their mental health, and work from home more efficiently. This bundle provides learners with valuable skills such as effective communication, time management, report writing, and emotional intelligence. Course Curriculum of Motorcycle Mechanic and Maintenance Diploma ***Motorbike Repairing and Maintenance Diploma*** Introduction to Motorbike Maintenance Basics of Engine Engine Cooling and Lubrication Ignition Suspension Intake, Fuel, Clutch and Exhaust Systems Electrical Maintenance Wheels, Tires and Brakes Maintenance Transmission, Frame and Steering Cleaning, Setting Up and Storage Troubleshooting How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Motorbike Mechanic and Maintenance Diploma. It is available to all students, of all academic backgrounds. Requirements Our Motorbike Mechanic and Maintenance Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Motorcycle Mechanic and Maintenance Diploma
Delivered Online On Demand
£45

Barista Training

4.9(27)

By Apex Learning

Overview This comprehensive course on Barista Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Barista Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this  Barista Training. It is available to all students, of all academic backgrounds. Requirements Our Barista Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 45 lectures • 05:13:00 total length •Coffee Tree and Brief History of Coffee: 00:15:00 •Coffee Varieties: 00:21:00 •Coffee Growing and Harvest: 00:06:00 •Coffee Processing Methods: 00:08:00 •Coffee Grading: 00:09:00 •First, Second and Third Wave of Coffee: 00:11:00 •Coffee Defects and Sorting: 00:06:00 •Introduction to Espresso Machine: 00:21:00 •Manual, Semi-Auto and Full Auto (Volumetric) Espresso Machines: 00:05:00 •Working Principles of Volumetric Machines: 00:02:00 •Espresso Machines Boiler Types: 00:05:00 •Espresso Grinder: 00:10:00 •Grinder Burrs: 00:03:00 •How to Adjust the Grinder?: 00:03:00 •Dosing: 00:02:00 •Distribution: 00:02:00 •Tamping and Tampers: 00:13:00 •Inserting the Portafilter: 00:03:00 •Starting the Pump: 00:01:00 •Flushing the Group and Cleaning the Portafilter: 00:02:00 •What is Naked Portafilter? Why is it used?: 00:02:00 •The Importance of Water: 00:04:00 •Understanding Time Concept and Practices: 00:15:00 •Under and Over Extraction: 00:10:00 •Chanelling: 00:11:00 •Steam Boiler and Steam Wand: 00:04:00 •Milk Selection: 00:06:00 •Milk Frothing and Heat Targets: 00:17:00 •Milk Splitting: 00:04:00 •The Difference Between Cappuccino and Latte Foam: 00:05:00 •First Half: 00:05:00 •Second Half: 00:07:00 •Maneuvers: 00:04:00 •Heart - Positioning and Cutting: 00:01:00 •Pouring Workouts: 00:07:00 •Espresso Variations: 00:04:00 •Espresso with Water: 00:03:00 •Espresso with Milk: 00:15:00 •Espresso with Ice: 00:03:00 •Coffee Bar Layout: 00:07:00 •Work Flow: 00:06:00 •Clothing & Apparel: 00:04:00 •Hygiene: 00:03:00 •Real Life Scenarios and Simulation: 00:07:00 •Espresso Machine Cleaning and Maintenance: 00:11:00

Barista Training
Delivered Online On Demand5 hours 13 minutes
£12