3177 Respect courses delivered Online

Individuals Handling Certification In the medical care and social work fields, there are numerous events where you or your staff individuals may have to truly deal with or move a help client. This regularly occurs in circumstances where you are managing the individuals who have wellbeing or versatility issues. Protected and legitimate treatment of individuals in your consideration is a significant expertise to acquire. In addition to the fact that it ensures that your staff individuals stay solid and without injury while working, it ensures that all your administration clients are treated with nobility and regard. This course is intended to give you all the data that you need to know with respect to individuals taking care of. It starts by giving you a short prologue to the theme, including a survey of the applicable enactment. Then, it examines the significance of leading danger evaluations. Safe gear use is covered straightaway. This segment explains on enactment that was presented beforehand, to furnish you with a perplexing comprehension of the field. At last, we audit the prescribed procedures that you need to remember, at whatever point you move or handle an individual. You will Learn: Why individuals taking care of preparing is so critical to any association where somebody may require actual help The various bits of enactment that you should audit The two sorts of dangers that exist, at whatever point you work at an association where individuals should be dealt with A couple of instances of the sorts of gear that you may experience, when moving or dealing with individuals A concise outline of the prescribed procedures that you need to remember, when dealing with individuals Step by step instructions to distinguish dangers and dangers Advantages of Taking this Course: Finding out about the representative and manager obligations, with regards to individuals taking care of Understanding the two kinds of dangers that you experience, when managing individuals dealing with Finding out about PUWER and LOLER, including their applications Understanding what steps you need to take, before you even start taking care of an individual Finding out about the various sorts of moves that you might be associated with

Script Writing Certification Course Description: Content composing is a composing kind that is exploratory in nature. Otherwise called a screenplay, it is isolated into seven subsections. A content follows a particular diagram and configuration to make it simple for a creation group to finish and make essential alters. Composed for a video, film, play or TV show, it offers you a chance to share a story that can draw in, engage and show an enormous crowd. Very much like some other type of composing, a decent content can give you fulfillment and draw out your innovativeness. Nonetheless, you can likewise put together a content with respect to your own story or involvement with life. Aside from drawing in a group of people and recounting a story, script composing has numerous different advantages. Everything begins when you build up your screenplay composing abilities through a straightforward course planned in view of you. We initially characterize script composing and what separates it from different types of composing. Then, we examine the various kinds of content composition to assist you with understanding this point. With the information acquired in this part, you can choose to zero in on a particular content composing specialty. This will assist you with turning into a specialist in your picked field. We have likewise recorded the advantages of content composition and itemized how you can begin your excursion of composing scripts. At long last, we close this course with tips and procedures for composing a decent content. What You Will Learn: The definition and essentials of content composition Other terms utilized in script composing The various sorts of content composition The advantages of content composition The most effective method to turn into a content essayist Strategies and tips to improve your content composing abilities   Advantages of Taking this Course Taking this course will help you: Create script composing abilities Sling your content composing vocation Decide if script composing is something you might want to dive into Gain some new useful knowledge about script composing abilities In the long run bring in cash composing great contents Improve your innovativeness and composing abilities

About this training course This 5 full-day course will cover all aspects of gas turbines, co-generation and combined cycle power plants. It will cover in detail all the components of these types of power plants such as: compressors, gas and steam turbines, heat recovery steam generators, deaerators, condensers, lubricating systems, instrumentation, control systems, and economics. The design, selection considerations, operation, maintenance, pay-back period, economics of co-generation plants and combined cycles, as well as, emission limits, reliability, monitoring and governing systems are also covered in detail. This course will also provide up-dated information in respect to all the significant improvements that have been made to co-generation and combined cycles power plants, during the last two decades. The course will illustrate through sophisticated computer simulation how gas turbines, co-generation and combined cycle plants perform under steady-state and transient conditions. In addition, the participants will learn how to use the computer simulation program which provides the following benefits: Allow the operator to extend the gas turbine operating period by avoiding unnecessary outages and maintenance activities. Determination of essential gas turbine maintenance activities to reduce the duration of outages. Profit optimization of co-generation and combined cycle plants. Minimization of the environmental emissions of co-generation and combined cycle plants. Training Objectives Power Plant Computer simulation: Gain a thorough understanding of computer simulation of gas turbines, co-generation, and combined cycle plants. Power Plant Components and Systems: Learn about all components and subsystems of the various types of power plants such as gas turbines, co-generation and combined cycle plants Power Plants Economics: Examine the advantages, applications, performance and economics of power plants such as: gas turbines, co-generation, and combined cycle plants Power Plant Equipment: Learn about various power plant equipment including: compressors, turbines, governing systems, combustors, deaerators, feed water heaters, etc. Power Plant Maintenance: Learn all the maintenance activities required for power plants such as: gas turbines, co-generation plants and combined cycles to minimize their operating cost and maximize their efficiency, reliability, and longevity Power Plant Environmental Emissions: Learn about the monitoring and control of environmental emissions. Power Plant Instrumentation and Control Systems: Learn about the latest instrumentation and control systems of gas turbines, co-generation and combined cycles power plants Power Plant Reliability and Testing: Increase your knowledge of power plant predictive and preventive maintenance, reliability and testing. Power Plant Selection and Applications: Gain a detailed understanding of the selection considerations and applications of power plants such as: gas turbines, co-generation and combined-cycle power plants Power Plant Profitability: Learn about the reliability, life cycle cost, profitability, refurbishment, and life extension methods for gas turbines, co-generation and combined cycle power plants. Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Course Level Basic or Foundation Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: 'POWER GENERATION HANDBOOK' second edition, published by McGraw-Hill in 2012 (800 pages) Practical manual (500 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Equality, Diversity & Inclusion training is essential for any employee across all sectors. Learn about the protected characteristics, discrimination, human rights and recognise how to treat people fairly and with respect. The Equality Act 2010 is an important piece of legislation that all employees should be aware of and this course provides general awareness and practical advice to contribute to a positive and inclusive workplace.

This Course at a Glance Define dignity and privacy within the healthcare sector Understand how dignity and privacy are linked or interdependent Know how to achieve the 10-Point Challenge Understand dignity and privacy from the service user's point of view Identify the needs and wants of the service users Demonstrate the importance of the service user's choice in terms of dignity and privacy Learn how to help service users in making informed choices Know how to set up the right working relationship with the service users Recognise the steps that require to be taken to increase the service user's sense of dignity Know how to establish effective communication with service users Understand the importance of proper pain management Know how the eating habits and nutritional needs are linked with dignity and privacy Understand how to maintain equality and diversity in a care setting Demonstrate the simple ways to protect the privacy and recognise the risk of self-neglect Know how to overcome the barriers to dignity and privacy Dignity & Privacy Course Overview When working with people in a caring setting, the two most important attributes to have are dignity and privacy, both of which should be respected at all times. Additionally, medical practitioners in the United Kingdom are required to follow the General Medical Council's 'Good Medical Practice' guidelines, which mandate that they must 'treat patients as individuals and respect their dignity and privacy.' This Privacy and Dignity in Care course is designed to assist healthcare professionals to promote and protect the dignity and privacy of those in their care. This course covers the definition of dignity and privacy in the healthcare industry, as well as an explanation of how the two are frequently intertwined. It also includes a number of professional tips on how to develop positive working relationships with your service users, as well as an explanation of how to overcome hurdles to dignity and privacy in a care setting. Poor or uneven standards of dignity and respect are experienced by 23% of patients in the UK which approximates about 2.8 million people per year. Moreover, people tend to seek medical help at a very vulnerable and fragile time in their lives. Therefore, taking care of people as individuals and treating them with the respect they deserve is vital as it helps them feel supported and safe, resulting in high patient satisfaction. Upon successful completion of this Privacy and Dignity in Care course, you will be able to promote and uphold the dignity and privacy rights of the people under your care. Who should take this course? This Privacy and Dignity in Care course is suitable for: Nurse Care workers Healthcare assistants (HCAs), Support workers Care assistants Community services Social care workers Volunteers Although this course on Privacy and Dignity in Care is primarily designed for Care and Support Workers who work in a social care context; it may also be useful to a broader audience of persons interested in learning more about dignity and privacy legislation, as well as how to build effective working relationships with those in need. Entry Requirements There are no academic entry requirements for this Dignity & Privacy Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Privacy and Dignity in Care Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Overview of the Course Module 2: Understanding the Principles Module 3: Dignity - Good Practice Part 1 Module 4: Dignity - Good Practice Part 2 Module 5: Privacy - Good Practice Module 6: Self-care Module 7: Overcoming Barriers to Dignity and Privacy Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Sessions Note that this will be a three-day course run on consecutive days and the date of day one is shown in the booking system schedule. Online event This online course will be delivered using CISCO Webex. You will need to have a good internet connection, a suitable device with a camera and microphone such as a laptop, and headphones. Level of study This Level 5 programme is the equivalent standard of a unit of a foundation degree or a unit of a first year of an honours degree. Details Students will gain a comprehensive knowledge and understanding of: The principles and objectives of Risk & Resilience management The legal and regulatory requirements and the role of the regulators in respect of Risk & Resilience, including the emergence of Cyber threat The interconnected impacts that changes in Risk & Resilience make The effect of climate change on Risk & Resilience strategy The objective and purposes of a Company’s risk and resilience strategy and management structure Where Risk & Resilience management sits in the company organisational structure The decision-making process in terms of Risk & Resilience management The role and nature of risk financing and the variables that influence the process The importance of building resilience in the context of Cyber threat The principles of Risk & Resilience and its relationship to contingency planning The use and merits of quantitative and qualitative techniques in risk and resilience management How to reduce risks to personnel and the business via the emergency and business continuity planning process How to understand individuals’ risk perception behaviours The factors that influence group attitudes to risk-taking The practical meaning of business resilience and its role in disaster recovery The range of technologies and the techniques for gathering data available to assist the management of Risk & Resilience The use of probability theory and the use of normal and binomial distribution numerical methods in Risk & Resilience management The principles of scenario planning in relation to Risk & Resilience The principles of Risk, Resilience and contingency planning in commissioning assets The principles of supply chain management in relation to risk and resilience The role of logistics in relation to Risk & Resilience How to prepare the business for pre and post-emergency situations Instructions This online course will be delivered using CISCO Webex. You will need to have a suitable device with a camera and microphone such as a laptop. If you have any questions about what is required please contact us on enquiries@learninganddevelopment.associates. Qualification All learners taking the qualification will need to produce identification to enable ProQual registration. This can take the form of a: Passport Driving Licence Construction Skills Certification Scheme Card (CSCS Card) Construction Plant Competence Scheme Card (CPCS Card) If none of the above are available to the learner, a photograph with a statement confirming their identity, dated and signed, along with a utility bill, would be acceptable.

Fostering a safe and inclusive workplace is no longer just a legal obligation; it's a moral imperative. To accomplish that, in-depth knowledge about a safe, inclusive, and respectful work environment is required. According to recent data, professionals specialising in workplace equality and harassment prevention can expect an average yearly earnings range from £30,000 to £50,000, depending on experience and job role. Our comprehensive bundle of three courses includes Sexual Harassment Awareness Training, Abuse Awareness & Response Training, and Equality, Diversity, and Discrimination. This bundle is designed to equip individuals and organisations with the knowledge and understanding necessary to promote equality, prevent harassment, and create a culture of respect within the workplace. By acquiring the knowledge offered in this bundle, you'll enhance your professional prospects while making a significant impact on the work environment. Each course in this Workplace Equality and Harassment Prevention Training bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. ThisWorkplace Equality and Harassment Prevention Training bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Sexual Harassment Awareness Training Abuse Awareness & Response Training Equality, Diversity and Discrimination Learning Outcomes: Understand the concept of sexual harassment and its various forms in the workplace. Comprehend the legal framework surrounding sexual harassment and know how to address and prevent it effectively. Recognise different types of abuse and develop strategies for responding to and reducing instances of abuse. Gain awareness of mental health conditions and issues, and learn how to support individuals experiencing mental health challenges. Acquire knowledge about equality, diversity, and discrimination laws, and integrate them into organisational policies effectively. Promote diversity and social inclusion within the workplace and understand the importance of monitoring equality and diversity. The first course in this bundle is Sexual Harassment Awareness Training, where you'll gain insights into recognising, addressing, and preventing sexual harassment in the workplace. Through thought-provoking modules, you'll explore the various facets of sexual harassment, including its definitions, manifestations, and legal implications. Uncover the nuances of consent, understand power dynamics, and learn about the legal framework that governs this critical issue. The second course, Abuse Awareness & Response Training, focuses on safeguarding against different forms of abuse that can occur within professional settings. You will explore the signs of abuse, how to respond appropriately, strategies for creating a supportive environment for victims, and building healthier relationships within professional settings Lastly, Equality, Diversity, and Discrimination provide a comprehensive exploration of the importance of equality and diversity in the workplace. This course will broaden your understanding, and empower you to champion inclusivity and combat discrimination. From understanding human rights to defying stereotypes and prejudice, you will learn to foster an environment that values diversity, challenges discrimination, and advocates for social justice. Join us on this enlightening journey as we strive towards creating workplaces that embrace diversity, respect individuality, and stand against harassment. Enrol in the Workplace Equality and Harassment Prevention Training bundle today and be a catalyst for positive change. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Human resources professionals seeking to enhance their knowledge and expertise in workplace equality and harassment prevention. Managers, supervisors, and team leaders who are responsible for creating and maintaining a safe and inclusive work environment. Individuals interested in becoming advocates for equality, diversity, and social inclusion within their organisations. Compliance officers and legal professionals aiming to stay up-to-date with relevant legislation and policies regarding workplace equality and harassment prevention. Employees at all levels who want to develop a comprehensive understanding of sexual harassment, abuse awareness, and discrimination, and contribute to fostering a respectful workplace culture. Career path Human Resources Professional- £30,000 to £45,000 per year. Training and Development Specialist- £28,000 to £40,000 per year. Compliance Officer ensuring adherence to equality and harassment prevention policies - £30,000 to £50,000 per year. Employee Relations Consultant providing guidance on workplace ethics and equality - £35,000 to £55,000 per year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Sexual Harassment Awareness Training absolutely free! Upon finishing Abuse Awareness & Response Training and Equality, Diversity, and Discrimination, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Establishment in Business Skills The Foundation in Business Skills course is the ideal decision, in the event that you have staff individuals who are right off the bat in their vocation and wish to acquire a sweeping information on the stuff to maintain a fruitful business. Spread across 16, simple to-follow modules, understudies will acquire abilities in a huge number of business-related regions, including funds, methodologies and advertising, giving them the devices that they need, to truly contribute towards the achievement of your business. What's Covered in the Course? The very much organized modules of this course cover in detail the accompanying territories: The essentials of beginning a business - from thought age and business wanting to building a procedure and recognizing the objective market; The monetary parts of a business, including beginning set-up expenses and financing alternatives, just as continuous monetary necessities and prerequisites, for example, income, estimating, keeping accounts and planning; How promoting can profit a business by drawing in and holding clients; this module likewise incorporates helpful data with respect to web-based media publicizing; Step by step instructions to successfully make a brand for your business, to guarantee that it is alluring inside the commercial center; What to consider when utilizing staff, like enrollment, preparing, lawful contemplations and getting the best from your workers; Basic business managerial prerequisites, for example, the sort of protection that the business may profit by, what assessments are required and how to pay them and the significance of staying informed concerning proper legitimate and administrative issues that influence the business; Step by step instructions to viably utilize innovation in your business, remembering the significance of a very much planned site for pulling in clients. What are the Benefits of the Course? There are an entire host of advantages of taking the Foundation in Business Skills course: The organized certificate can assist with speeding up the understudy's profession; Your business will profit by having representatives who are proficient about the stuff to run a fruitful venture, and you will be compensated by realizing that you are putting resources into the fate of your colleagues; There are no section prerequisites, so your representatives needn't stress over having the correct capabilities, to apply; The course content is on the web and organized in a secluded style, so understudies can learn at their own speed, in a spot and during a period that suits them.

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Mental health issues affect people from all walks of life. Providing proper care and support is crucial, but it requires specialised skills and training. The Level 3 Mental Health Care Training - MCA & DOLS course equips learners with the essential knowledge and competencies needed to work effectively with mental health patients.