3520 RES courses in Cardiff delivered Live Online

This online course trains you as a Youth Mental Health First Aider (MHFAider®), giving you: An in-depth understanding of young people’s mental health and factors that affect wellbeing Practical skills to spot the triggers and signs of mental health issues Confidence to reassure and support a young person in distress Enhanced interpersonal skills such as non-judgemental listening Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate Ability to support a young person with a long term mental health issue or disability to thrive Tools to look after your own mental wellbeing Format This is an online course delivered through the MHFA England Online Learning Hub Learning takes place through four live training sessions spread across one to two weeks, with self-learning activities in between. See course structure section below for more detail Each session is built around a Youth Mental Health First Aid action plan We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn Course StructureSession 1: Introduction Individual learning (1 hour 15 minutes): Introduction to the Online Youth Mental Health First Aid course and the Online Learning Hub Activity 1: Why Youth Mental Health First Aid? Activity 2: What is ALGEE? Activity 3: What is mental health? Activity 4: Mental health and stigma Activity 5: Mental health quiz: Impact of mental health Activity 6: Risk and protective factors for mental health Activity 7: The Stress Container Live session (2 hours 35 minutes): Introduction to the course Outline of live session 1, the value of Youth Mental Health First Aid Introduce ALGEE Recap what mental health is Recap the Mental Health Continuum Stigma Recap why Youth Mental Health First Aid is important Recap risk and protective factors The Stress Container The Frame of Reference Session 2: Depression, Anxiety & Self-Care Individual learning (1 hour 15 minutes): Activity 8: Your Stress Container Activity 9: Your Frame of Reference Activity 10: What is depression? Activity 11: What is anxiety? Live session (2 hours 10 minutes): Introduction to live session 2 Recap of homework after live session 1 Recap depression Signs and symptoms of depression in a young person Recap anxiety Signs and symptoms of anxiety in a young person ALGEE for depression and anxiety in a young person ALGEE for depression and anxiety, action 1 ALGEE for depression and anxiety, action 2-5 Self-care and close Session 3: Suicide & PsychosisIndividual learning (1 hour 20 minutes) Activity 12: Adolescent brain development Activity 13: About suicide Activity 14: Suicide risk factors Activity 15: What is psychosis? Activity 16: Lived experience of psychosis Activity 17: ALGEE for psychosis Live session (2 hours 5 minutes) Introduction to live session 3 Recap suicide Explore the impact of suicidal feelings ALGEE for suicidal crisis Practice non-judgemental listening skills Recap psychosis Recap warning signs and symptoms of psychosis Recap ALGEE for psychosis Session 4: Self-harm, Recovery & Action PlanningIndividual learning (1 hour 35 minutes) Activity 18: What is self-harm? Activity 19: What are eating disorders? Activity 20: Resilience Workbook activity 7: My action plan for using Youth Mental Health First Aid (completed after live session) Live session (2 hours 25 minutes) Introduction to live session 4 Recap self-harm, the self-harm continuum Warning signs of self-harm in young people ALGEE for self-harm Recap eating disorders ALGEE for eating disorders Applying MHFA to family and carers; the Recovery Tree Evaluation forms and close

Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 - Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 - Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 - Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 - Learning Styles and Principles Three learning styles Adult learning principles 6 - The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 - Bringing It All Together Coaching skills reinforcement Case studies

Duration 1 Days 6 CPD hours This course is intended for This course is intended for working professionals in various job roles, both native and non-native English speakers, who use formal and informal written communications in the course of business, and who seek to improve their grammar usage. Overview Upon successful completion of this course, students will be able to: ?Examine nouns, pronouns, and verbs. ?Identify adjectives and adverbs. ?Identify prepositions, conjunctions, and interjections. ?Identify some important rules of grammar and some commonly made grammatical errors. ?Identify grammar rules regarding correct punctuation. ?Identify problematic sentence fragments, run-ons, and comma splices, as well as effective methods of rewriting sentences so that they are clear and complete. ?Identify methods for improving word choices. ?Identify methods for building effective sentences. ?Identify methods for editing text effectively. You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Improving your grammar will help you deliver polished and professional written communications. Correct grammar and a refined, concise writing style can help you clearly express your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports. 1 - Identifying Nouns, Pronouns, and Verbs Identify Parts of Speech Identify Nouns Identify Pronouns Identify Verbs 2 - Identifying Adjectives and Adverbs Use Adjectives Use Adverbs 3 - Identifying Prepositions, Conjunctions, and Interjections Use Prepositions Use Conjunctions Use Interjections 4 - Identifying Rules Monitor Sentence Structure Monitor Modifiers Avoid Common Errors 5 - Identifying Correct Punctuation Use Parentheses Correctly Use Commas, Semicolons, Colons, Em Dashes, and Quotation Marks Correctly Use Numbers, Symbols, and Capitalization Correctly 6 - Identifying Sentence Fragments, Run-ons, and Comma Splices Identify and Resolve Sentence Fragments Identify Run-ons, Comma Splices, and Solutions 7 - Improving Word Choices Identify Commonly Misused Words Identify Synonyms, Antonyms, and Homonyms 8 - Building Effective Sentences Write with Purpose Consider the Audience Consider the Context 9 - Editing Effectively Use Correct Spelling Check Your Work

Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication 3 - Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place 4 - Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed 5 - Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures 6 - Speaking Like a STAR S = Situation T = Task A = Action R = Result Summary 7 - Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others 8 - Asking Good Questions Open Questions Closed Questions Probing Questions 9 - Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies 10 - Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips 11 - Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for new managers, especially those with direct reports, who are responsible for increasing employee motivation and job performance. This course will assist students in understanding and implementing strategies that will help to motivate their work force. 1 - Getting Started Workshop Objectives Pre-Assignment Review 2 - A Psychological Approach Herzberg?s Theory of Motivation Maslow?s Hierarchy of Needs The Two Models and Motivation Case Study Module Two: Review Questions 3 - Object-Oriented Theory The Carrot The Whip The Plant Case Study Module Three: Review Questions 4 - Using Reinforcement Theory A History of Reinforcement Theory Behavior Modification in Four Steps Appropriate Uses in the Workplace Case Study Module Four: Review Questions 5 - Using Expectancy Theory A History of Expectancy Theory Understanding the Three Factors Using the Three Factors to Motivate in the Workplace Case Study Module Five: Review Questions 6 - Personality's Role in Motivation Identifying Your Personality Type Identifying Others? Personality Type Motivators by Personality Type Case Study Module Six: Review Questions 7 - Setting Goals Goals and Motivation Setting SMART Goal Evaluating and Adapting Case Study Module Seven: Review Questions 8 - A Personal Toolbox Building Your Own Motivational Plan Encouraging Growth and Development Getting Others to See the Glass Half-Full Case Study Module Eight: Review Questions 9 - Motivation on the Job The Key Factors Creating a Motivational Organization Creating a Motivational Job Case Study Module Nine: Review Questions 10 - Addressing Specific Morale Issues Dealing with Individual Morale Problems Addressing Team Morale What to Do When the Whole Company is De-Motivated Case Study Module Ten: Review Questions 11 - Keeping Yourself Motivated Identifying Personal Motivators Maximizing Your Motivators Evaluating and Adapting Case Study Module Eleven: Review Questions 12 - Wrapping Up Words from the Wise Additional course details: Nexus Humans Employee Motivation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Employee Motivation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for individuals who need to present information effectively in a professional environment. Overview This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others. In this course, students will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. They will also organize your ideas to create coherent and convincing oral presentations. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Creating the Program Performing a Needs Analysis Writing the Basic Outline Researching, Writing, and Editing Choosing Your Delivery Methods Basic Methods Advanced Methods Basic Criteria to Consider Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power Non-Verbal Communication Skills Body Language It?s Not What You Say, it?s How You Say It Overcoming Nervousness Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd Creating Fantastic Flip Charts Required Tools The Advantages of Pre-Writing Using Colors Appropriately Creating a Plan B Creating Compelling PowerPoint Presentations Required Tools Tips and Tricks Creating a Plan B Wow 'Em with the Whiteboard Traditional and Electronic Whiteboards Using Colors Appropriately Creating a Plan B Vibrant Videos and Amazing Audio Required Tools Tips and Tricks Creating a Plan B Pumping it Up a Notch Make Them Laugh a Little Encourage Discussion Dealing with Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Presentation Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Presentation Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for those who have experience authoring content in HTML and CSS, and want to learn how to use new HTML5 and CSS3 features. This course can be taught on Windows©, Mac OS© X, or Linux©, and supports developers who work in any of those environments. Although JavaScript© knowledge is helpful, HTML and CSS are the focus, so this course does not require that the learner have extensive JavaScript skills. Overview In this course, you will develop web content in HTML5 and CSS3 following principles of responsive web design. You will: ?Optimize HTML content to take advantage of HTML5 and CSS3 features.?Write advanced CSS3 selectors and media queries.?Use advanced background and border options introduced in CSS3.?Use advanced text formatting options introduced in CSS3.?Use HTML5 graphics and multimedia elements, including transforms, animation, audio, and video. ?Follow best practices to enable HTML content to be successfully processed by many different web browsers and machine readers. This course focuses on the new and advanced features of HTML5, covering how to create HTML5 and CSS3 markup that will work well on the widest possible variety of web browsers, mobile devices, and machine readers, such as search engine web crawlers. Creating HTML5 Content Develop Web Content to Follow Standards Update Legacy Web Content to Meet HTML5 Requirements Using Advanced Techniques to Select and Apply Styles Use Advanced CSS Selectors Provide Alternate Layouts Based On Device Characteristics Using Advanced Background and Border Techniques Use Advanced Techniques to Create Backgrounds Use Advanced Techniques to Create Borders Incorporating Advanced Text Formats Use Web Fonts Apply Advanced Text Styles Adding Animation and Multimedia Use 2D Transforms Use Animation Styles Embed Audio and Video in a Web Page Making HTML Readable and Accessible Support Various Browsers Improve Markup to Benefit Human and Machine Readers Additional course details: Nexus Humans HTML5 - Content Authoring with New and Advanced Features training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HTML5 - Content Authoring with New and Advanced Features course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Setting SMART Goals The Three P?s The SMART Way Prioritizing Your Goals Visualization 3 - Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive 4 - Planning Wisely Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal The Glass Jar: Rocks, Pebbles, Sand, and Water Chunk, Block, and Tackle Ready, Fire, Aim! 5 - Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! 6 - Crisis Management When the Storm Hits Creating a Plan Executing the Plan Lessons Learned 7 - Organizing Your Workspace De-Clutter Managing Workflow Dealing with E-mail Using Calendars 8 - Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance 9 - Setting a Ritual What is a Ritual? Ritualizing Sleep, Meals, and Exercise Example Rituals Using Rituals to Maximize Time 10 - Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile 11 - Alternatives to Meetings Instant Messaging and Chat Rooms Teleconferencing E-mail Lists and Online Groups Collaboration Applications 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Vray face to face training customised and bespoke.