Leicester

Course Description:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.
Course Topics:
1) Science behind workplace conflicts
2) Understanding Human Behaviour
3) Different Personality Types
4) Conflict Management Styles
5) Conflict Management Strategies
6) Workplace Conflicts
7) Conflict Resolution Agreements
8) Working with difficult people
9) Relationship and reputation management
Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How You Will Benefit:
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Certification:
Once after the training we will provide you the course completion certificate.

Mangates

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.


For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Training in Leicester

Standard Fee

Early Bird Fee

Course&nbsp; Overview:
Intended for:
A good crisis management process will help identify threats to an organisation, its stakeholders and customers as well as providing structure to deal with a crisis when it does occur. Managing a crisis effectively will help ensure that any damage to an organisation is limited and that in post crisis the business can develop and grow.
This crisis management training course materials are designed for anyone that might have to deal with or be prepared for a crisis within their organisation. This could mean members of the crisis management team or simply managers within the organisation that should have a strong awareness of the process and requirements for dealing with a crisis.
Course Contents:
Limit the risk and manage the damage with these crisis management training course materials.
A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organisation or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
Perhaps you are looking to implement a crisis management process, or you want to upskill your workforce in the process you already have. You may even need to refresh the skills and thinking of the managers within your organisation. Whatever your need, Trainer Bubble provides you with a comprehensive crisis management training course to make your life easy.
Why is running this crisis management training course a good idea?
Well, just imagine if your participants were better able to:
●&nbsp;&nbsp;&nbsp;&nbsp; Identify the crisis vulnerability of your organisation.
●&nbsp;&nbsp;&nbsp;&nbsp; Put measures in place to limit the chance of a crisis occurring.
●&nbsp;&nbsp;&nbsp;&nbsp; Create a clear strategy for dealing with crisis when it happens.
●&nbsp;&nbsp;&nbsp;&nbsp; Improve their understanding of the impact of a crisis and how to mitigate it.
●&nbsp;&nbsp;&nbsp;&nbsp; Communicate with key stakeholders quickly and efficiently, to ensure damage limitation.
●&nbsp;&nbsp;&nbsp;&nbsp; Manage the relationship with customers and the media effectively.
&nbsp;
Course Topics:
<ul>
<li>Types of Crisis &ndash; An examination of the types of crisis that can befall an organisation with an activity that begins to identify the crisis that could be specific to the participant&rsquo;s organisation. This is an excellent starting point to help participants understand the potential for crisis within their organisation and what vulnerabilities there are.</li>
<li>Stakeholder Identification &amp; Analysis &ndash; Crisis management is all about keeping stakeholders informed and engaged while mitigating the impact of the crisis on them. This session helps identify who the stakeholders are, how they need to be kept informed during a crisis and mapping the relationship.</li>
<li>Crisis Prevention &ndash; The best way to manage a crisis is to avoid it altogether. This section covers the different audit reviews an organisation should make. It also provides a structured audit review checklist document and allows the participants to practice its use. Where an audit review document already exists, the participants will be encouraged to review their own version.</li>
<li>Crisis Planning &ndash; Participants are provided with a structured list of the contents of a full crisis planning document, which explains each requirement, what should be included and why. They are also tested on this knowledge through key questions aimed at their understanding.</li>
<li>Crisis Strategy Checklist &ndash; This is a key document that should be included in with the crisis planning documentation. We provide this and review how to use it and what the benefits are.</li>
<li>Crisis Response &ndash; When crisis occurs, it&rsquo;s imperative that employees know how to respond. This session looks at the key elements to an effective crisis response.</li>
<li>Demonstrating Credibility &ndash; Using a simple process to identify what to say and how to say it.</li>
<li>Dealing with the Media &ndash; A key set of considerations to make when dealing with the media and a review of the alternatives to talking to the media.</li>
<li>Internal Communication &ndash; A key element that is often overlooked. Employees are a key stakeholder and should be kept informed during a crisis. Here we explain how.</li>
<li>Creating a Crisis Message &ndash; Providing a full description of the methodology behind formulating a crisis message, followed by a chance to create their own crisis message and review its effectiveness.</li>
<li>Crisis Recovery &ndash; What to do after the crisis has abated. Identifying the damage, knowing what steps to take next and taking a post-crisis review. This document is provided and participants get the chance to review and practice with this.</li>
<li>Online Reputation Management &ndash; Managing damaging information provided over the internet, dealing with social media and its influence and managing online threats to your organisation.</li>
<li>Crisis Practice &ndash; Case Study &ndash; Bringing all the skills together in an exploration of the crisis management process through the eyes of an organisation that went through this. A chance for participants to test their knowledge, consider their approach and practice ideas in a safe environment.</li>
</ul>
As with all Trainer Bubble products, this training course is interactive and full of relevant activities.
Objectives:
At the end of this crisis management training course, your participants will be able to:
<ul>
<li>Plan, anticipate and avoid crisis where possible</li>
<li>Manage the reputation of your organisation when crisis occurs</li>
<li>Respond appropriately to crisis</li>
<li>Address issues of online reputation</li>
<li>Develop tools that will help support your crisis management plan</li>
</ul>

Course Overview:
Intended for:
A good crisis management process will help identify threats to an organisation, its stakeholders and customers as well as providing structure to deal with a crisis when it does occur. Managing a crisis effectively will help ensure that any damage to an organisation is limited and that in post crisis the business can develop and grow.
This crisis management training course materials are designed for anyone that might have to deal with or be prepared for a crisis within their organisation. This could mean members of the crisis management team or simply managers within the organisation that should have a strong awareness of the process and requirements for dealing with a crisis.
Course Contents:
Limit the risk and manage the damage with these crisis management training course materials.
A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organisation or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
Perhaps you are looking to implement a crisis management process, or you want to upskill your workforce in the process you already have. You may even need to refresh the skills and thinking of the managers within your organisation. Whatever your need, Trainer Bubble provides you with a comprehensive crisis management training course to make your life easy.
Why is running this crisis management training course a good idea?
Well, just imagine if your participants were better able to:
● Identify the crisis vulnerability of your organisation.
● Put measures in place to limit the chance of a crisis occurring.
● Create a clear strategy for dealing with crisis when it happens.
● Improve their understanding of the impact of a crisis and how to mitigate it.
● Communicate with key stakeholders quickly and efficiently, to ensure damage limitation.
● Manage the relationship with customers and the media effectively.
 
Course Topics:
Types of Crisis – An examination of the types of crisis that can befall an organisation with an activity that begins to identify the crisis that could be specific to the participant’s organisation. This is an excellent starting point to help participants understand the potential for crisis within their organisation and what vulnerabilities there are.
Stakeholder Identification & Analysis – Crisis management is all about keeping stakeholders informed and engaged while mitigating the impact of the crisis on them. This session helps identify who the stakeholders are, how they need to be kept informed during a crisis and mapping the relationship.
Crisis Prevention – The best way to manage a crisis is to avoid it altogether. This section covers the different audit reviews an organisation should make. It also provides a structured audit review checklist document and allows the participants to practice its use. Where an audit review document already exists, the participants will be encouraged to review their own version.
Crisis Planning – Participants are provided with a structured list of the contents of a full crisis planning document, which explains each requirement, what should be included and why. They are also tested on this knowledge through key questions aimed at their understanding.
Crisis Strategy Checklist – This is a key document that should be included in with the crisis planning documentation. We provide this and review how to use it and what the benefits are.
Crisis Response – When crisis occurs, it’s imperative that employees know how to respond. This session looks at the key elements to an effective crisis response.
Demonstrating Credibility – Using a simple process to identify what to say and how to say it.
Dealing with the Media – A key set of considerations to make when dealing with the media and a review of the alternatives to talking to the media.
Internal Communication – A key element that is often overlooked. Employees are a key stakeholder and should be kept informed during a crisis. Here we explain how.
Creating a Crisis Message – Providing a full description of the methodology behind formulating a crisis message, followed by a chance to create their own crisis message and review its effectiveness.
Crisis Recovery – What to do after the crisis has abated. Identifying the damage, knowing what steps to take next and taking a post-crisis review. This document is provided and participants get the chance to review and practice with this.
Online Reputation Management – Managing damaging information provided over the internet, dealing with social media and its influence and managing online threats to your organisation.
Crisis Practice – Case Study – Bringing all the skills together in an exploration of the crisis management process through the eyes of an organisation that went through this. A chance for participants to test their knowledge, consider their approach and practice ideas in a safe environment.
As with all Trainer Bubble products, this training course is interactive and full of relevant activities.
Objectives:
At the end of this crisis management training course, your participants will be able to:
Plan, anticipate and avoid crisis where possible
Manage the reputation of your organisation when crisis occurs
Respond appropriately to crisis
Address issues of online reputation
Develop tools that will help support your crisis management plan

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

For more queries, reach out to us: info@mangates.com

Crisis Management 1 Day Training in Leicester

Richmond

<h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);">Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media?</h4>Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages?Our crisis communications courses show you how to cope&nbsp;when your organisation is under fire, and protect your good name. We can:<div title="Page 8" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter</li><li fr-original-style="" style="box-sizing: border-box;">Train your PR team to manage communications during an unfolding crisis</li><li fr-original-style="" style="box-sizing: border-box;">Deliver a fast-paced&nbsp;crisis simulation&nbsp;where your team have to decide how to handle the press during an unfolding emergency</li><li fr-original-style="" style="box-sizing: border-box;">Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy</li></ul></div>All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include:<ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">How a crisis can escalate in seconds</li><li fr-original-style="" style="box-sizing: border-box;">How journalists respond to bad news stories</li><li fr-original-style="" style="box-sizing: border-box;">How to develop effective key messages &amp; write holding statements</li><li fr-original-style="" style="box-sizing: border-box;">How to manage your social media</li><li fr-original-style="" style="box-sizing: border-box;">How to take control of an interview and get your message across</li><li fr-original-style="" style="box-sizing: border-box;">How to handle press conferences and doorsteps</li></ul><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Venue</h4>We deliver courses in the most appropriate format for your circumstances &ndash; whether face to face or online.Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises.Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media?
Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages?
Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can:
Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter
Train your PR team to manage communications during an unfolding crisis
Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency
Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy
All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include:
How a crisis can escalate in seconds
How journalists respond to bad news stories
How to develop effective key messages & write holding statements
How to manage your social media
How to take control of an interview and get your message across
How to handle press conferences and doorsteps
Venue
We deliver courses in the most appropriate format for your circumstances – whether face to face or online.
Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises.
Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

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