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Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Course Overview: Starting a Business: Principles and Practice in the UK In the ever-evolving landscape of entrepreneurship, starting and sustaining a successful business demands a profound understanding of fundamental principles and practical strategies. 'Starting a Business: Principles and Practice in the UK' is a comprehensive course meticulously designed to equip aspiring entrepreneurs and seasoned professionals alike with the knowledge and skills necessary to navigate the complexities of launching and managing a business in the United Kingdom.   Module 1: The Basics of Starting a Business in the UK Embark on your entrepreneurial journey by laying a solid foundation with Module 1. Delve into the legal, financial, and logistical aspects of starting a business in the UK. From choosing the right business structure to registering with the appropriate authorities, this module provides essential insights into the procedural requirements and regulatory frameworks governing new ventures. Gain clarity on tax obligations, business licenses, and compliance standards, empowering you to navigate the initial stages of entrepreneurship with confidence and proficiency. Module 2: Running a Business in the UK Transition seamlessly from inception to operation with Module 2, which focuses on the practical intricacies of running a business in the UK. Explore topics such as business planning, resource allocation, and operational management to optimize efficiency and maximize productivity. Cultivate essential skills in team leadership, time management, and problem-solving, essential for sustaining long-term success in the competitive marketplace. Harness the power of technology and innovation to streamline processes, enhance customer experiences, and stay ahead of the curve in today's dynamic business landscape. Module 3: Market Analysis Unlock the secrets to market dominance with Module 3, where you'll master the art of market analysis. Learn how to conduct comprehensive research to identify target demographics, assess competitors, and uncover untapped opportunities. Explore market trends, consumer behavior, and demand dynamics to formulate strategic business decisions rooted in data-driven insights. Develop proficiency in market segmentation, positioning strategies, and product differentiation to carve out a distinctive niche and establish a competitive advantage in your industry. Module 4: Networking and Creating a Client Base Forge invaluable connections and cultivate a loyal clientele with Module 4, dedicated to networking and client acquisition strategies. Discover the power of networking events, industry conferences, and online platforms in expanding your professional network and fostering meaningful relationships with potential clients and collaborators. Master the art of effective communication, relationship-building, and customer engagement to nurture long-term partnerships and drive business growth. Explore innovative approaches to client acquisition, including referral programs, strategic alliances, and digital marketing tactics tailored to your target audience. Module 5: Sales and Marketing Elevate your sales and marketing prowess with Module 5, where you'll uncover the secrets to driving revenue and amplifying brand visibility. Dive into the fundamentals of sales psychology, persuasion techniques, and objection handling to close deals with confidence and finesse. Explore a myriad of marketing channels, including digital advertising, content marketing, and social media strategies, to reach and resonate with your target audience effectively. Develop strategic marketing plans, captivating campaigns, and compelling brand narratives to position your business for sustainable growth and long-term success in the UK market.   Conclusion 'Starting a Business: Principles and Practice in the UK' is more than just a course; it's your roadmap to entrepreneurial excellence in one of the world's most dynamic business environments. Whether you're a budding entrepreneur embarking on your maiden venture or a seasoned professional seeking to refine your skills and expand your horizons, this course offers unparalleled guidance, resources, and expertise to help you navigate the intricacies of entrepreneurship and achieve your business goals in the UK. Enroll today and embark on a transformative journey toward success and prosperity in the dynamic world of business. Course Curriculum Module 1 The Basics of Starting a Business in the UK The Basics of Starting a Business in the UK 00:00 Module 2 Running a Business in the UK Running a Business in the UK 00:00 Module 3 Market Analysis Market Analysis 00:00 Module 4 Networking and Creating a Client Base Networking and Creating a Client Base 00:00 Module 5 Sales and Marketing Sales and Marketing 00:00

Childcare: Childcare Training Course Childcare training means to take care of a child when their parents are working or the child needs special affections. The skills you need just to keep patient, communicate, and leadership and many others. A childcare: childcare worker must keep an eye on the kids and make sure they're safe. If you are passionate in raising children or get easily attached with children then our Level 5 Childcare Training course is for you. Our Level 5 Childcare Training course covers an overall idea of childcare: childcare training. The aspects that influence the development process, stages of language development, safeguarding children, common Stages of Social and Emotional Development and many more. The benefits you will get a solid foundation for becoming a self-assured Child Care specialist as well as more advanced skills to fill in the gaps for increased efficiency and productivity. If you believe you have the ability to join this career, we can help you with the beginning training and role preparation. Why choose this Level 5 Childcare Training Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Course.. >> Other Benefits of This Level 5 Childcare Training Course FREE PDF Certificates Lifetime Access Free Retake Exam Expert Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 5 Childcare Training Course] Childcare: Childcare Training Course All of the topics are designed by our experts that help our learners understand each lesson quickly. Our professionals have designed this Level 5 Childcare Training course into twelve modules. You do not need any prior academic degree to start our course. Enrol now and learn with enjoyment. Learning Outcomes After completing the Level 5 Childcare Training course, the learner will be able to - Understand the fundamentals of early childhood development. Learn about attachment theory and its significance. Understand how to address a variety of common developmental problems. Know the process of moral development. Recognize the personality development of children. Gain a depth knowledge about the modern field of child psychology. Course Curriculum Module 1: An Overview of Early Childhood Education Module 2: Empowering Children to Learn in the Early Years Module 3: The Process of Caring for Child’s Development Module 4: Developing Socially and Emotionally Module 5: Aspects That Influence the Development Process Module 6: Other Factors Influencing the Child Development Process Module 7: Stages of Language Development Module 8: The Process of Moral Development Module 9: Personality Development of Children Module 10: Problems During Infancy and Childhood Period Module 11: Adolescence’s Problems Explained Module 12: Safeguarding Children >------------< Certification After completing the Level 5 Childcare Training course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method After completing Level 5 Childcare Training Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Childcare: Childcare Training Course This Level 5 Childcare Training course is appropriate for both beginners and those with previous experience working with children. If you are interested in serving children, then don’t waste your time. Enroll our course and enjoy learning. In the job sector you can stand out from the crowd once you are done with our prestigious course. Requirements Childcare: Childcare Training Course To enrol in this Childcare: Childcare Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Childcare: Childcare Course. Be energetic and self-motivated to complete our Childcare: Childcare Course. Basic computer Skill is required to complete our Childcare: Childcare Course. If you want to enrol in our Childcare: Childcare Course, you must be at least 15 years old. Career path Childcare: Childcare Training Course After completing this Level 5 Childcare Training course you may be able to pursue a career in: Daycare institute Babysitter Special children care consultant.

Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online Introducing Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course "Empowering the Next Generation" Online course! Introducing Childcare & Education: Level 3 Award in Childcare & Education Course "Empowering the Next Generation" Online course! This Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course is designed to provide you with a thorough understanding of the role and responsibilities of working with children. It is a comprehensive Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course that will teach you how to understand and care for young children, as well as how to keep their well-being in mind at all times. The Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course will go over key topics in-depth, such as children's health and development in their early years, as well as the role of a child educator during this pivotal time. This information is essential if you want to work in childcare. Enrol on our Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Why choose this Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course from the School of Health Care? Self-paced Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course developed by industry experts. After each module Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course. Main Course: Level 3 Award in Childcare & Education Free Courses included with Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Course 01: Level 4 Child Care and Development Course 02: Level 4 Diploma in Child Counselling Others Included with Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course] Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online This Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course consists of 02 modules. Course Curriculum of Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Module 01: Child Development from Conception to Seven Years Module 02: Children's Health and Wellbeing Assessment Method of Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course After completing Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course After completing the Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online Anyone interested in working in childcare and current practitioners who work in the early years can take this Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course. The Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course is also ideal for working in childcare with children from birth to 8 years. Requirements Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online To enrol in this Level 3 Award in Childcare & Education Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 3 Award in Childcare & Education Course. Be energetic and self-motivated to complete our Level 3 Award in Childcare & Education Course. Basic computer Skill is required to complete our Level 3 Award in Childcare & Education Course. If you want to enrol in our Level 3 Award in Childcare & Education Course, you must be at least 15 years old.

Embark on a transformative journey with our Psychotherapist Training Course. Gain comprehensive skills and insights in psychotherapy, honing your ability to support individuals on their path to mental wellness. Elevate your career with expert-led training, practical tools, and hands-on experience. Start your rewarding journey toward becoming a certified psychotherapist today.

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The Sales Coaching and Training gives sales managers the skills and framework they need to coach sales teams to success, helping them develop mutually beneficial, long-lasting customer relationships. You'll learn how to use collaborative techniques to hold coaching conversations and develop a culture that supports high-performing sales teams. You'll learn a Developmental Sales Coaching Framework to effectively open a coaching dialogue, probe for perceptions and needs, uncover obstacles, create a solution, and close. The course covers building and managing sales teams, basic forecasting and budgeting, setting targets, designing Key Performance Areas for success, compensation designs, managing poor performance, coaching, motivating sales professionals, enabling tools for efficiencies and productivity ramp, drafting and optimizing sales processes, and much more. In addition, the course can be adapted for professional selling skills, consultative and solution selling. Who is this course for? Sales Coaching and Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Sales Coaching and Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Coaching Salespeople Getting Started 00:05:00 What Is a Coach? 00:20:00 Coaching 00:20:00 Process 00:15:00 Inspiring 00:20:00 Authentic Leadership 00:20:00 Best Practices 00:15:00 Competition 00:20:00 Data 00:20:00 Maintenance Strategies 00:20:00 Avoid Common Mistakes 00:15:00 Wrapping Up 00:05:00 Sales Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Sales Training Getting Started 00:05:00 In-Person Sales 00:15:00 Examples of In-Person Sales 00:25:00 Sales Funnel 00:20:00 Prepare 00:25:00 Presentation 00:20:00 Engage 00:20:00 Commitment 00:20:00 Sale 00:20:00 Loyalty 00:25:00 Expand 00:15:00 Wrapping Up 00:10:00 Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Sales Coaching and Training 00:30:00 Final Exam Final Exam- Sales Coaching and Training 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This course will show you how to build Python-based web applications using Flask. You will cover the basics of the Flask framework and learn how to add functionality to your Flask applications using the popular extensions.

***Care with Confidence: The Ultimate Guide to Adult Care and Adult Nursing Theory *** Did you know that according to a recent Age UK report, the number of people aged over 65 in the UK is expected to reach 22 million by 2050? This growing demographic creates a significant demand for skilled and compassionate adult care and adult nursing specialists. This course, Adult Care & Adult Nursing, equips you with the foundational knowledge and theoretical understanding to excel in this vital field of Adult Care & Adult Nursing. Through a series of engaging modules of this Adult Care & Adult Nursing course, you'll gain a comprehensive understanding of the intricacies of nursing and caring for older adults, empowering you to make a positive impact on their lives. Learning Outcomes By the end of this Adult Care & Adult Nursing course, you'll be able to: Explain the core principles and values underpinning Adult Care & Adult Nursing practice. Identify the legal and ethical considerations when Care & Adult for adult patients. Develop effective communication skills to build trusting relationships with patients and families. Implement strategies to ensure safety and hygiene in an Adult Care & Adult Nursing setting. Understand the importance of proper medication administration for adult patients. Apply your knowledge to various aspects of adult care, including nutrition, hydration, and mobility. Key Highlights for Adult Care & Adult Nursing Course: CPD QS Accredited Proficiency with this Adult Care & Adult Nursing course. After successfully completing the Adult Care & Adult Nursing course, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Adult Care & Adult Nursing course. The online test with immediate results You can study and complete the Adult Care & Adult Nursing course independently. Study for the Adult Care & Adult Nursing course using any internet-connected device, such as a computer, tablet, or mobile device. This comprehensive Adult Care & Adult Nursing course provides a strong theoretical foundation for a successful career in Adult Care & Adult Nursing. You'll explore the different healthcare settings where you might find yourself working, from hospitals and care homes to patients' own residences. Modules on adult development and the specific needs of elderly patients ensure you can provide individualized and compassionate care. The course delves into the human body's intricate systems, including the immune system, for a holistic understanding of patient well-being. You'll learn about managing rest and sleep patterns, a crucial aspect of adult care. Furthermore, the Adult Care & Adult Nursing course equips you with the knowledge to assist patients with mobility issues and manage pain effectively. Proper nutrition and hydration are essential for adult health, and you'll explore the role of nurses in maintaining these aspects. Curriculum Breakdown of the Adult Care & Adult Nursing Course Module 01: Introduction to Adult Nursing Module 02: Working in Different Healthcare Settings Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 05: Effective Communication in Adult Nursing Module 06: Health and Safety in Adult Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Adult Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Adult Care & Adult Nursing course is ideal for: Individuals seeking a career in Adult Care & Adult Nursing. Healthcare professionals looking to expand their knowledge in this specialized field. Personal caregivers who want to enhance their understanding of adult care. Anyone interested in learning more about caring for older adults. Those considering volunteering in an Adult Care & Adult Nursing home or hospice setting. Individuals with family members requiring adult care. After completing this Adult Care & Adult Nursing course, anyone can enrol in the following courses: Level 2 Certificate in Principles of Safeguarding and Dignity in Adult Care (RQF) Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) Level 3 Diploma in Adult Care (RQF) Level 3 Diploma in Adult Care Level 3 Certificate in Preparing to Work in Adult Social Care (RQF) Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) Level 5 Diploma in Leadership and Management for Adult Care (RQF) Requirements There are no specific prerequisites for this Adult Care & Adult Nursing course. However, a basic understanding of human biology would be beneficial. Career path A career in Adult Care & Adult Nursing offers a multitude of rewarding opportunities. Here are some potential paths you can explore: Registered Nurse specializing in Adult Care Care Home Nurse Dementia Care Specialist Rehabilitation Nurse Community Nurse working with Older Adults Nurse Educator specializing in Adult Care Research Nurse focusing on Age-Related Conditions Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate