Customer Service Essentials 1 Day Training in Swindon
Customer Service Essentials 1 Day Training in Doncaster
Overview This one day course will provide guidance on how to become more assertive and build self-confidence, which in-turn will help your attendees to achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations. Description Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Topics covered: What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants. My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness. How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour. My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants. Taking a Positive Approach – Looking at key methodology, including: – Giving and Receiving Compliments A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses. – Improving Self-Esteem An in-depth review of each individual’s positive aspects. – New Challenges A set of challenges to take participants out of their comfort-zone and into the realm of possibilities. – Effective Communication A look at what makes effective communication, with some modelling of behaviours. Approaching Assertiveness – A look at the four cornerstones of being assertive with an opportunity to practice these behaviours. The Words You Use – Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome. Preparing to Be Assertive – A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions. Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome. Who should attend Anyone that needs to develop their assertiveness skills and improve communication with others Requirements for Attendees None.
Onboarding Best Practices Certificate Onboarding is the way toward acquainting another worker with your organization's way of life, techniques and arrangements. It is a vital piece of the enlistment cycle across positions and ventures. Putting resources into your onboarding rehearses is the most ideal manner by which to guarantee that all your new representatives are profitable and effective individuals from your association. Rehash examines show that organizations with a vigorous onboarding strategy have more significant levels of worker fulfillment and much lower turnover rates. There are various advantages to getting the hang of onboarding best practices and carrying out them at your work environment. This course expounds on the accepted procedures in onboarding, guaranteeing the achievement of the individual you recruit just as your association. We start by looking at onboarding in everyday terms, giving you a prologue to the idea. Then, we talk about the significant job that your HR division plays in the onboarding cycle. The various manners by which you can approach onboarding are additionally covered, remembering the three most well known decisions for the UK. At long last, the fundamental components of any onboarding program are assessed. You will Learn: At the point when you should starOnboarding Best Practices Certificate Onboarding is the way toward acquainting another representative with your organization's way of life, methodology and strategies. It is a vital piece of the enlistment interaction across positions and enterprises. Putting resources into your onboarding rehearses is the most ideal manner by which to guarantee that all your new representatives are beneficial and effective individuals from your association. Rehash contemplates show that organizations with a strong onboarding strategy have more elevated levels of representative fulfillment and much lower turnover rates. There are various advantages to getting the hang of onboarding best practices and executing them at your work environment. This course expounds on the accepted procedures in onboarding, guaranteeing the achievement of the individual you recruit just as your association. We start by looking at onboarding in everyday terms, giving you a prologue to the idea. Then, we talk about the significant job that your HR office plays in the onboarding cycle. The various manners by which you can approach onboarding are additionally covered, remembering the three most well known decisions for the UK. At last, the fundamental components of any onboarding program are assessed. You will Learn: At the point when you should begin the onboarding interaction How the Human Resources division can assist you with improving your onboarding systems The reasons why numerous organizations select to convey onboarding programs themselves Why getting outsiders for onboarding isn't generally ideal The most effective method to best design your onboarding programs Why you should zero in on making these projects intelligent and locks in Advantages of taking this Course Understanding where in the first place the onboarding interaction How and when to assess the advancement of your new staff individuals Why utilizing innovative onboarding apparatuses are normally suggested, and how they make the interaction simpler When to offer onboarding to existing representatives Instructions to plan your projects, to speak to all learning typest the onboarding interaction How the Human Resources office can assist you with improving your onboarding methods The reasons why numerous organizations select to convey onboarding programs themselves Why getting outsiders for onboarding isn't generally ideal Instructions to best arrange your onboarding programs Why you should zero in on making these projects intuitive and locks in Advantages of taking this Course Understanding where regardless the onboarding interaction How and when to assess the advancement of your new staff individuals Why utilizing mechanical onboarding devices are regularly suggested, and how they make the interaction simpler When to offer onboarding to existing workers Instructions to plan your projects, to engage all learning types
Business Networking 1 Day Training in Luton
Course Overview Secretaries and Personal Assistants are integral to the smooth running of a business, making sure that office procedures are maintained effectively and everyday administrative duties are completed to a high standard. They are responsible for managing meetings, greeting clients, maintaining records, and other key office support duties. In this Personal Assistant Training Course, you will develop all the essential skills needed to fast track your career in this field, equipping you with practical knowledge that will help boost your earning potential. It will guide you through a range of office procedures, from organising your binder and workspace to Microsoft Office training and putting together an office procedure guide. Not only that, but you will learn how to build a positive relationship with your manager and learn strategies for building your professional image. Stand out to prospective employers with this accredited Personal Assistant Training Course! What You Will Learn In this Executive Personal Assistant Course, you'll learn a range of administrative and transferable skills needed to provide quality office support. It provides essential information on key office procedures, as well as strategies for improving your efficiency in the workplace. Fundamental Office Administrative Procedures Putting Together The office Procedure Guide What You Should Include in Your Binder Verbal & Nonverbal Communication Skills Steps to Effective Meeting Management Microsoft Word, Excel & PowerPoint Training Effective Time Management Strategies Building a Strong Working Relationship With Your Manager Building Your Self-Esteem and Professional Image Influencing and Negotiating Techniques Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
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