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Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course. Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You'll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM. Learning Objectives Learn the CRM fundamentals Know about data analysis in CRM Enrich your knowledge of CRM database management Know how to deepen customer relationships Learn to handle customer complaints Who is this Course for? This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Welcome to the exciting world of financial analysis! It's like a thrilling adventure in the world of money and business. In this course, we're your trusty guides on this amazing journey. We'll help you understand the secrets hidden behind financial reports, which are like treasure maps filled with clues. Imagine you've seen numbers on a page that seem like a secret code. We'll teach you to crack that code. This is essential because in today's fast-paced world, knowing how to handle finances is a superpower. You'll become a financial detective, able to read balance sheets, income statements, and more with confidence. By joining this course, you're solving a big puzzle: how to make sense of financial data. No more feeling lost in a sea of numbers and jargon. You'll learn to understand and use these financial documents. The best part? Once you've mastered financial analysis, it opens doors to exciting career opportunities. Whether you dream of being a financial analyst or making wise investment choices, this course gives you the skills you need. Learning Outcomes Understand the fundamentals of financial analysis techniques. Interpret and evaluate balance sheets effectively. Analyse income statements to assess company performance. Comprehend the significance of cash flow statements. Demonstrate knowledge of financial reporting standards. Evaluate profitability and make informed decisions. Apply EBITDA for assessing business operations. Perform credit analysis for risk assessment. Conduct equity analysis for investment decisions. Utilise ratio analysis to gauge financial health. Who is this course is for: Aspiring financial analysts Business students and professionals Anyone seeking financial expertise Investors and entrepreneurs Career changers entering finance Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Career Path Junior Financial Analyst - £30,000 to £45,000 per annum Financial Analyst - £45,000 to £70,000 per annum Senior Financial Analyst - £70,000 to £100,000 per annum Finance Manager - £75,000 to £110,000 per annum Chief Financial Officer (CFO) - £100,000 to £250,000+ per annum Prerequisites No prior qualifications or experience are necessary to enrol in 'The Complete Financial Analyst Course.' You can simply register and commence your learning journey. This course was developed by industry professionals and is compatible with a wide range of devices, including PCs, Macs, tablets, and smartphones. You can access the course from anywhere, at any time, provided you have a reliable internet connection. Certification Upon completing the course materials of 'The Complete Financial Analyst Course,' you will have the opportunity to take a written assignment test, which can be completed either during the course or at its conclusion. Successfully passing the test grants you the option to obtain a PDF certificate for a fee of £4.99. If desired, you can also request an original hard copy certificate for an additional cost of £8. Course Curriculum Module 01: Introduction to Financial Analysis Introduction to Financial Analysis 00:18:00 Module 02: The Balance Sheet The Balance Sheet 00:29:00 Module 03: The Income Statement The Income Statement 00:25:00 Module 04: The Cash Flow Statement The Cash Flow Statement 00:25:00 Module 05: Financial Reporting Financial Reporting 00:26:00 Module 06: Analysing Profitability Analysing Profitability 00:22:00 Module 07: The Applications and Limitations of EBITDA The Applications and Limitations of EBITDA 00:27:00 Module 08: Credit Analysis Credit Analysis 00:32:00 Module 09: Equity Analysis Equity Analysis 00:17:00 Module 10: Ratio Analysis Ratio Analysis 00:28:00 Assignment Assignment - The Complete Financial Analyst Course 2021 00:00:00