1883 Problem Solving courses delivered On Demand

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: Apply defusing techniques in Customer Service interactions. Employ proactive strategies in Customer Service management. Utilise problem-solving methods to enhance Customer Service. Engage in brainstorming for effective Customer Service solutions. Channel customer anger through Customer Service skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Overview With the ever-increasing demand for Problem Solving in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving may be. Learning about Problem Solving or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Problem Solving course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Problem Solving course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Problem Solving course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Problem Solving , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Problem Solving , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Problem Solving , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Problem Solving course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - The Creative Problem Solving and Decision Making The Creative Problem Solving and Decision Making 00:00 Module 2 - The Problem Solving Model The Problem Solving Model 00:00 Module 3 - Problem Solving Tools and Techniques Problem Solving Tools and Techniques 00:00 Module 4 - Making Good Decisions Making Good Decisions 00:00 Module 5 - Developing Critical Thinking Skills Developing Critical Thinking Skills 00:00 Module 6 - Understanding Creativity and Innovation Understanding Creativity and Innovation 00:00 Module 7 - Creativity and Innovation in Business Creativity and Innovation in Business 00:00 Module 8 - Individual and Group Techniques for Creativity Individual and Group Techniques for Creativity 00:00

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. Learning Objectives Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

The Creative Problem Solving course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving. The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge. Learning Outcomes Develop a structured approach to solving problems creatively. Enhance skills in gathering and interpreting relevant information. Cultivate the ability to define problems clearly and accurately. Learn innovative brainstorming techniques for solution generation. Master the art of analyzing and selecting the most effective solutions. Why choose this Creative Problem Solving course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Creative Problem Solving course for? Professionals seeking to improve their problem-solving skills. Team leaders and managers aiming to foster creative thinking in their teams. Individuals interested in enhancing their analytical and decision-making abilities. Entrepreneurs looking for innovative approaches to business challenges. Students and lifelong learners aspiring to develop critical thinking skills. Career path Innovation Manager - £35,000 to £60,000 Business Analyst - £30,000 to £50,000 Project Manager - £33,000 to £55,000 Strategy Consultant - £40,000 to £70,000 Product Manager - £35,000 to £60,000 Marketing Strategist - £28,000 to £50,000 Prerequisites This Creative Problem Solving does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module One: The Problem Solving Method The Problem Solving Method 00:09:00 Module Two: Information Gathering Information Gathering 00:08:00 Module Three: Problem Definition Problem Definition 00:11:00 Module Four: Preparing for Brainstorming Preparing for Brainstorming 00:10:00 Module Five: Generating Solutions (I) Generating Solutions (I) 00:10:00 Module Six: Generating Solutions (II) Generating Solutions (II) 00:11:00 Module Seven: Analyzing Solutions Analyzing Solutions 00:08:00 Module Eight: Selecting a Solution Selecting a Solution 00:07:00 Module Nine: Planning Your Next Steps Planning Your Next Steps 00:07:00 Module Ten: Recording Lessons Learned Recording Lessons Learned 00:07:00

Critical Thinking and Creative Problem Solving: On-Demand Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application

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Ethical problem-solving is everyone's responsibility. Understand the four common ethical business problems and how to handle them such as HR issues, conflicts of interest, improper use of company resources and customer confidence issues. Discover how to solve ethical problems and avoiding moral disasters. Understand the four stages of ethical problem solving and how to manage this. Learning Objectives Explain four common ethical business problems, Apply four stages to ethical problem solving, Define appropriate steps for whistleblowing Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Course Overview Understanding a problem properly and creatively can create new opportunities for your business. Learn how to solve problems creatively from this Creative Problem Solving and Decision Making course and boost your personal growth today.  In this Creative Problem Solving and Decision Making course, you will learn the importance of creative problem solving and decision making. You'll understand how decision making works, problem-solving steps, thinking outside the box and many other techniques. This course will teach you the aspects of creative problem-solving. Problem-solving is necessary for any work. Your problem-solving skill can help you ride the ladder in your career and personal growth. So, learn how you can solve your problems creatively today from this course. Learning Outcomes Learn how to break a problem into small pieces Understand why organizations need to be creative with their problem solving and decision making Familiarize with the steps of problem-solving Learn why decision making is important Know about the benefits realization approach to problem-solving Be able to think outside the box Familiarize with tools that will help to solve problems creatively Who is this course for? This course will be helpful for anyone who needs decision making and problem-solving skills in their life. This course will help to understand a problem and finding a creative solution for that. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Creative Problem Solving and Decision Making is a useful qualification to possess and would be beneficial for any related profession or industry such as: Entrepreneurs Business Owners Managing Directors Administrators Team Leaders Unit 01: Thinking Styles and the structure for problem solving and decision making Introduction to Problem Solving and Decision Making Creatively 00:02:00 Thinking Styles in decision making 00:08:00 Steps to Creative Problem Solving and Decision Making 00:10:00 Analyse the Problem 00:08:00 Analysing Performance Data 00:06:00 Unit 02: Generate and Test Ideas Generate Ideas 00:05:00 Test the Solutions and Decide 00:04:00 Benefits Realisation Introduction 00:01:00 Problem Solving using Benefits Realisation 00:10:00 Thinking outside the Box 00:01:00 Thank you for completing the course 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00