Learning Outcomes Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty Learn about different types of CRM software and how to select and implement a suitable solution for a particular business Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM Learn how to measure and evaluate the success of a CRM program and make improvements over time Description For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course. Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training. The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback. Career Path Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each: CRM Manager: £46,000 to £66,000 per year Customer Success Manager: £35,000 to £50,000 per year Sales Manager: £36,000 to £71,000 per year Marketing Manager: £35,000 to £65,000 per year Course Content Module 01: Customer Relationship Management Module 02: What CRM Is and Who It Serves Module 03: Checklist for Success Module 04: Requirement Driven Product Selection Module 05: Considerations in Tool Selection Module 06: Strategies for Customer Retention Module 07: Building the Future Module 08: Homegrown vs. Application Service Provider Module 09: The Development Team Module 10: Evaluating and Reviewing Your Program
GDPR Training If you want to learn about GDPR Training Course and become an expert in the field, you have arrived at the right place. Industry experts designed this GDPR Training course to enable you to learn quickly and efficiently and at your own pace and convenience. The GDPR Training course contains all major GDPR topics in several lectures to help you learn more. This Training also covers the UK's implementation of the General Data Protection Regulation Act. GDPR Training Course aims to equip people and businesses with knowledge of the GDPR's obligations and measures. They must take to follow the regulation. The GDPR Training seeks to educate individuals on their data rights and the obligations of organizations when it comes to collecting, processing, and keeping personal data. The GDPR Training also includes best data protection, privacy practices, and advice on addressing data breaches and other problems. Why Choose GDPR Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the GDPR Training course. Main Course: GDPR Training Course Free Courses: Course 01: Strategic Management Course 02: Business Process Management Course 03: Minute Taking Others Included in this GDPR Training Course Free one PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the GDPR Training course] Course Curriculum of GDPR Training Module 01: Introduction and Checklist Module 02: Scope of Application of the GDPR Module 03: Organisational Requirements Module 04: Material Requirements Module 05: Rights of Data Subjects Module 06: Interaction with the Supervisory Authorities Module 07: Enforcement and Fines Under the GDPR Module 08: Special Data Processing Activities Module 09: Practical Implementation of the Requirements Under the GDPR Assessment Method After completing each module of the GDPR Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this GDPR Training course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? GDPR Training This GDPR Training Course is ideal for anyone who wants to learn about GDPR in detail. Requirements GDPR Training There are no specific requirements for this GDPR Training course because it does not require any advanced knowledge or skills. Career path GDPR Training After completing this GDPR Training Course, you may able to pursue a variety of promising career opportunities, such as:- Data Protection Officer:£70,000 - £100,000 per annum, Financial Planning Administrator:£18,000 - £24,000 per annum, Data Protection Advisor: £50,000 - £60,000 per annum, Data Manager: £45,000 - £50,000 per annum, Data Protection Co-Ordinator: £19.00 per hour.
Nursing Assistant: Nursing Assistant Course Online In this Nursing Assistant: Nursing Assistant course, you will learn about nursing, the legal standards and professional aspects of nursing, working in various healthcare settings. You will also learn the legal and ethical aspects of prescribing, public health principles, medication management, and fundamental principles of pharmacology. The Nursing Assistant: Nursing Assistant course also covers the duties and responsibilities of a midwife, maternity care assistant, paramedic practitioner, birth doula, and physiotherapist. From this Nursing Assistant: Nursing Assistant course, you will also learn about pediatric first aid, basic life support, CPR, first aid, end-of-life care, basic life support, nursing for people with learning disabilities, mental health, Anaphylaxis, and Covid-19. Finally, we will discuss the significance of personal hygiene and how it can be maintained at all times. Why Choose Nursing Assistant: Nursing Assistant course from Us Self-paced Nursing Assistant: Nursing Assistant Course, access available from anywhere. Easy-to-understand, high-quality study materials of the Nursing Assistant Course Nursing Assistant: Nursing Assistant Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Courses are Included in this Nursing Assistant: Nursing Assistant Course. Course 01: Diploma in Nurse Prescribing Course 02: Forensic Nursing [ Note: Free PDF certificate will provide as soon as completing the Nursing Assistant Course] Nursing Assistant: Nursing Assistant Course Online Course Curriculum of Nursing Assistant: Nursing Assistant Course Module 01: Health and Wellness Module 02: Rehabilitation Nursing Module 03: Community Nursing & Support Services Module 04: Medical Terminology Module 05: Patient Recordkeeping Module 06: Maintaining Workplace Safety, Confidentiality and Privacy Assessment Method of Nursing Assistant After completing each module of theNursing Assistant: Nursing Assistant Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Nursing Assistant After completing the MCQ/Assignment assessment for this Nursing Assistant: Nursing Assistant course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Nursing Assistant: Nursing Assistant Course Online This Nursing Assistant: Nursing Assistant course is ideal for anyone who enjoys learning new skills. While this comprehensive training is popular for preparing people for job opportunities in relevant fields, it also helps advance your career for promotions. Requirements Nursing Assistant: Nursing Assistant Course Online Students who intend to enrol in this Nursing Assistant Diploma course must meet the following requirements: Nursing Assistant Diploma: Good command of the English language Nursing Assistant Diploma: Must be vivacious and self-driven Nursing Assistant Diploma: Basic computer knowledge Nursing Assistant Diploma: A minimum of 16 years of age is required. Career path Nursing Assistant: Nursing Assistant Course Online Certificates Certificate of completion Digital certificate - Included
**Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now** The Care Certificate is a set of standards developed for the health and care support workforce to support their induction and development. The Care Certificate provides a framework to ensure that all support workers have the skills, knowledge and behaviours to provide compassionate, safe and high-quality care in their workplace settings. The Care Certificate consists of 15 Standards that require both theoretical study and essential application within the learner's place of work. Along with our comprehensive Care Certificate, you will get 10 premium Career development courses, an original hardcopy certificate, a transcript and a student ID card. This Care Certificate Bundle Consists of the following Premium courses: Course 01: Care Certificate Course 02: Health and Social Care UK Course 03: Care Planning and Record-Keeping Course 04: Public Health Course 05: Diabetes Care Diploma Course 06: Dementia Awareness Course 07: Maternity Care Assistant Course Course 08: Foster Care Training Course Course 09: Medication Administration Level 4 Course 10: Medical Terminology Training Course 11: First Aid Training This Care Certificate course has been written to coach all workers in Nursing or Care Homes as to the essential skills they will need to master in the role. Topics we'll cover in this Care Certificate Bundle: In our course, we've covered all the necessary topics that you'll need to succeed in the caregiving industry. The topics include the following: Duty of carer Equality and diversity Work in a person-centred way Communication with the patients Fluids and nutrition Mental health, dementia and learning disabilities Safeguarding adults and children Handling information Infection control and many more We understand that everyone learns differently, and that's why our course is designed to be interactive, engaging, and easy to understand. Moreover, our team of experienced and qualified tutors are dedicated to ensuring your success. They are available to support you throughout the course and will be happy to answer any questions you may have. So, enrol now in this Care Certificate Bundle to advance your career! Care Certificate Curriculum of care certificate Bundle Care Certificate Framework and Information Leaflet Standard 01: Understand Your Role Standard 02: Your personal development Standard 03: Duty of Care Standard 04: Equality and Diversity Standard 05: Work in a Person-Centred Way Standard 06: Communication Standard 07: Privacy and dignity Standard 08: Fluids and nutrition Standard 09: Mental Health, Dementia, and Learning Disabilities Standard 10: Safeguarding Adults Standard 11: Safeguarding Children Standard 12: Basic life support Standard 13: Health and Safety Standard 14: Handling information Standard 15: Infection control The detailed curriculum of the Care Certificate bundle is given in the resources section. How will I get my Certificate? After successfully completing the Care Certificate course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Care Certificate Anyone from any background can enrol in this Care Certificate bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Disclaimer: Please note the course provides valuable information and knowledge about Care techniques. However, completing the course will not directly lead to attaining the professional qualifications needed to practice as a professional in the healthcare industry. Requirements Care Certificate There is no time limit for completing this Care Certificate Bundle. Career path Care Certificate Having this Care Certificate expertise will increase the value of your CV and open you up to multiple job sectors such as: Care Manager Care Assistant Care Coordinator Care Worker Care Assistant Care Practitioner Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Care Certificate) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Are you looking to enhance your Care Certificate skills? If yes, then you have come to the right place. Our comprehensive course on Care Certificate will assist you in producing the best possible outcome by mastering the Care Certificate skills. The Care Certificate course is for those who want to be successful. In the Care Certificate course, you will learn the essential knowledge needed to become well versed in Care Certificate. Our Care Certificate course starts with the basics of Care Certificate and gradually progresses towards advanced topics. Therefore, each lesson of this Care Certificate course is intuitive and easy to understand. Why would you choose the Care Certificate course from Compliance Central: Lifetime access to Care Certificate course materials Full tutor support is available from Monday to Friday with the Care Certificate course Learn Care Certificate skills at your own pace from the comfort of your home Gain a complete understanding of Care Certificate course Accessible, informative Care Certificate learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Care Certificate bundle Study Care Certificate in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Care Certificate Course Improve your chance of gaining in demand skills and better earning potential by completing the Care Certificate Care Certificate Curriculum Breakdown of the Care Certificate Course Framework and Information Leaflet Standard 01: Understand Your Role Standard 02: Your personal development Standard 03: Duty of Care Standard 04: Equality and Diversity Standard 05: Work in a Person Centred Way Standard 06: Communication Standard 07: Privacy and dignity Standard 08: Fluids and nutrition Standard 09: Mental Health, Dementia and Learning Disabilities Standard 10: Safeguarding Adults Standard 11: Safeguarding Children Standard 12: Basic life support Standard 13: Health and Safety Standard 14: Handling information Standard 15: Infection control CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Care Certificate course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Care Certificate. It is also great for professionals who are already working in Care Certificate and want to get promoted at work. Requirements To enrol in this Care Certificate course, all you need is a basic understanding of the English Language and an internet connection. Career path The course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Care Certificate. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now This online GDPR Certificate is essential for individuals who are responsible for managing and controlling contact with personal data in the workplace. Our best-selling Data Protection Course is designed to help you to be submissive with legislation. This GDPR Certificate will provide a clear understanding of the Data Protection Act (DPA) as well as its connections within the workplace in the most effective way possible, especially within your business. By learning the basic training of GDPR, you will be able to meet the strong modern requirement for information within the business community and this training is, therefore, a must for employees that interact with clients and customers. Moreover, understand the data security policy which plays a significant role when threats are arising at a high rate. Along with this GDPR Certificate Level 5, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this bundle? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Gain in-demand data protection skills with the GDPR Data Protection Level 5 course. The General Data Protection Regulation (GDPR), intending to improve data protection for people across the EU, was implemented on 25 May 2018. This GDPR Data Protection Level 5 course will give you a good understanding of the GDPR and how it affects you. It will teach you privacy-protecting methods, data subject rights, obligations of data controllers and processors, and other fundamental skills. Gain in-demand Data Protection Officer skills by enrolling in the GDPR Data Protection Level 5 course today. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Curriculum ***GDPR Data Protection Level 5*** Module 01: Basics Of GDPR Module 02: Principles of GDPR Module 03: Legal Foundation for Processing Module 04: Rights of Individuals Module 05: Accountability and Governance Module 06: Data Protection Officer Module 07: Security Of Data Module 08: Personal Data Breaches Module 09: International Data Transfers After the Brexit Module 10: Exemptions - Part One Module 11: Exemptions - Part Two Module 12: National Security and Defence Module 13: Understanding Data Protection Act 2018 How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this GDPR Data Protection Level 5. It is available to all students, of all academic backgrounds. Requirements Our GDPR Data Protection Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included
Want to design your blog but scared about coding? Here is the best solution for you - WordPress which is a CMS that makes it easy to build professional websites with zero coding knowledge. So, worry no more and enrol WordPress for Beginners: Blog Design with Zero Coding course. WordPress is a CMS or content management system that allows you to create any types of websites including an e-commerce site, a blogging site, dynamic website and more. In the course, you will learn to how to use WordPress and how to buy WordPress theme. The course also covers discuss on creating WordPress blog using OptimizePress. You will also learn how to download, install, active and use the WordPress plugin, how to choose a business logo, and create blog posts for market products. The course also teaches you the email marketing strategies with Aweber. You will know how to create an email signup form and create pages like 'Terms & Condition', 'Privacy Policy' and more. Upon completion, you will be able to use Blog and do marketing for your products using a WordPress website. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? WordPress for Beginners: Blog Design with Zero Coding course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our WordPress for Beginners: Blog Design with Zero Coding course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. How to Create a WordPress.org Blog How to Start a WordPress.org Blog FREE 00:03:00 How to Start Email Marketing with Aweber 00:03:00 How to Purchase a WordPress.org Theme 00:05:00 How to Create a WordPress Blog using OptimizePress 00:05:00 How to Create a Membership Website using OptimizeMember 00:04:00 How to Download, Install, and Activate WordPress Plugins 00:02:00 Choosing a Business Logo Nike Approves 00:02:00 How to Create Product Sales Pages 00:05:00 How to Create Blog Posts to Market Products 00:04:00 How to Configure WordPress Settings 00:05:00 How to Create a Feature Box to Collect Emails 00:05:00 How to Use Sidebar Widgets on WordPress Blog How to Create a Sidebar Widget to Collect Emails 00:03:00 Using Sidebar Widget to Market Udemy Courses 00:04:00 How to Enable Search Bar on WordPress 00:01:00 How to Enable Popular Blog Posts on the Sidebar 00:03:00 How to Enable Blog Post Categories on the Sidebar 00:01:00 How to Create an About Me Sidebar Widget 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Housekeeping is an essential part of the hospitality business. It covers all activities responsible for maintaining the cleanliness, aesthetics, and maintenance of the public areas, back areas, and surroundings. The Housekeeping department takes satisfaction in upholding the highest levels of cleanliness and excellence. All lodging facilities aim to provide their guests with hygienic, pleasant, relaxing, and friendly environments that offer full value for guests' money. Our Housekeeping Course is here for you if you want to pursue a career in this field. In this course, you will learn the essential skills and techniques needed to excel in a career in housekeeping. Throughout the course, you will cover a variety of topics, including: Basic housekeeping tasks: This includes learning how to clean rooms, make beds, and perform laundry. You will also learn how to use different cleaning products and equipment safely and effectively. Customer service: As a housekeeper, you will be interacting with guests and helping to create a pleasant and welcoming environment for them. In this section, you will learn how to provide excellent customer service, including how to handle complaints and requests. Safety and security: You will learn how to identify and report any safety hazards or maintenance issues you come across during your duties. You will also learn about the importance of maintaining the privacy and confidentiality of guests. Time management and organisation: You will learn how to prioritise tasks and manage your time effectively, as well as how to organise your work area to be as efficient as possible. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. The diploma in Housekeeping Course has been specially designed by industry experts and specialists to rapidly coach learners just like you and help you succeed in your ambitions. *** Course Curriculum *** Here is the curriculum breakdown of the Housekeeping course: Module 01 Introduction to Housekeeping Housekeeping Principles Understanding Staff Duties Module 02 Cleaning Inventory Control Planning & Organising the Housekeeping Department Understanding Budgeting Module 03 Carpet Maintenance Staffing Standard Operational Procedures in Hotel Housekeeping Laundry Operation in Hotel Health and Safety Assessment Process Once you have completed all the modules in the Housekeeping: Keep Your Place Clean course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for anyone who wants to pursue a career in housekeeping or work in the hospitality & catering industry. Requirements You will not need any prior background or expertise to enrol in this course. Career path Housekeeper Laundry Manager Head House Person Domestic Cleaner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Gain essential knowledge and skills related to urinary catheterisation and proper care of catheterised patients with our comprehensive e-learning course. Ideal for healthcare professionals, students, caregivers, and individuals interested in medical care.
This Deaf Awareness programme is a general introduction to deafness. Its purpose is to provide information and strategies that will enable individuals to understand a range of deaf issues and use the knowledge gained to communicate more effectively with those from the hard of hearing through to the profoundly deaf. It is designed for anyone in a work or social capacity who has the potential to come into contact with deaf people, for example, banks and retail staff, care workers, education and training bodies, emergency services, hospital and health centre staff, housing associations, legal services, public sector workers, support organisations, theatre and cinema staff, transport bodies and breakdown services, friends, family members and partners, whilst also being a valuable first step for people planning on becoming a communication professional. The programme will equip the reader with awareness skills that when applied will reduce the barriers arising from the communication difficulties between hearing and deaf people. In Deaf Awareness Training you'll learn about: The importance of deaf awareness, being deaf, different experiences of deafness and hearing loss: you'll experience different perspectives of deafness to enable you to understand how it affects individuals. A history of deafness: we look back through history and consider how attitudes and policies impact on deaf people, then and now. Deaf culture and sign language: you'll gain an insight into unique communities who identify not as a group with a disability but as cultural minorities with their own languages. Equal access: we look at why equal access is important, the effectiveness of lipreading, guidance on good communication and adjustments related to deafness. Some commonly available communication aids and support - from qualified communication-support professionals to technology such as real-time speech-to-text. Areas for discussion: Understand how to remove communication barriers A personal experience; how it is to live with a hearing loss Strategies for improved communication Managing your environment and improve accessibility to your services Understand the current hearing technologies to help you understand how hearing loss impacts 11 million people who are affected in the UK Meet the Trainer Adam Linsdell Hello. My name is Adam and I am a British Sign Language Teacher. I am Deaf and have been using British Sign Language since I was a teenager. My personal experience of Deafness was my primary reason for learning BSL and why I have such a deep passion for this beautiful and expressive language. I have studied BSL to NVQ Level 6 and trained to become a teacher, enabling me to achieve my dream of teaching BSL in my local community. This opportunity has enabled me to work with the local Deaf community, building strong relationships and links. I have taught sign language throughout Cambridge, teaching at Anglia Ruskin University, Cambridge Regional College, Cambridgeshire Deaf Association and Cottenham Village College. Usually, I teach face to face but due to the COVID pandemic, my classes moved online - this has been a new experience and a great opportunity for me and my learners. Deaf Awareness Training Class will be scheduled within 7-10 business days after booking (Date will be confirmed by email after booking) Weekly via Zoom with face to face session Duration 3 Hours Venue zoom online Teacher: Adam Linsdell Who this course is for: The course is aimed at anyone who interacts with deaf people, or those with a hearing loss, who wishes to have a deeper understanding of the issues they face and Deaf culture. Progression Routes Further courses are available which cover British Sign Language in more depth: BSL Taster (6 to 12 hours) Level 1 Award in British Sign Language BSL at Work (up to 12 hours) Course Curriculum Types of Deafness Statistics Differing Abilities Language Barriers Communication Tactics and Tips (Communication Professionals) Communication Support and How to Use it Modifying Documents and Plain English Use Interpreting Technology / Assistive Aids Legislation Deaf History and Deaf Culture Basic British Sign Language (BSL syntax & grammar) Gesture & Expression Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org