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27 Polish courses in Fleet

Polishing Masterclass with Stephen M Goldsmith Thursday 20th and Friday 21st February 2025 (2 Day Course) 10-4pm

5.0(21)

By Workshop 925

We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his Masterclass June 2023 . If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards. WHEN: Thursday 20th and Friday 21st February 2025 WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Stephen M Goldsmith ABOUT STEPHEN: Stephen M Goldsmith started out at Rochester Art college, now known as University for the Creative Arts and was apprenticed at C.J Vander’s in 1971 and indentured with The Worshipful Company of Goldsmiths’. Now a Master Polisher of over 50 years’ experience, originally working for the Crown Jewellers Asprey & Garrards and well-known society jeweller Theo Fennell. Many of the pieces polished are now seen in Palaces, Museums and the rich and famous across the world. Stephen is one the most respected jewellery & silver polishers and is currently is teaching polishing across Europe and is known affectionately as “The Gold polishing Guru”. He has polished and restored many famous silverware pieces including the Americas Cup; Cricket World cup, Wimbledon Cup, Dubai Gold Cup, Premier League Cup. He has also been privileged to work in the jewel house at the Tower of London restoring The Grand Punch bowl made in 1830 and used by the Royal family on many occasions. Also known for polishing the largest pure gold coins made by the Royal Mint the largest being the James Bond 7kg pure gold coin. He is a fellow of the Institute of Professional Goldsmiths (IPG) and their official ambassador and a Master of The Dutch Guild of Goldsmiths. He shares his trade skills by teaching nationally and internationally including at Goldsmiths Centre, School of Master Jeweller’s Birmingham and VanTol & Breet Academy (Netherlands), The School of Jewellery Dublin & The Design & Craft Irish Craft Council in Kilkenny, Vannilla Ink, Aka_bespoke Manchester, Sheila Fleet in Orkney, Patrick Mavros in Zimbabwe and Mauritius. Stephen is a Freeman of The Worshipful Company of Goldsmiths’ and was granted the Freedom of the City of London in 1975. He has also had the very rare honour of winning The Goldsmith’s Company Award twice, plus many other prestigious awards and served as a council member for The Goldsmiths’ Craft and Design Council and a published authority on polishing precious metals “Polishing and Finishing for Jewellers and Silversmiths by the Crowood Press. WHAT DOES THE DAY INVOLVE? We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his Masterclass June 2023 . If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards.You can get a glimpse of what he does on his instagramWHAT HAPPENS DURING THE MASTERCLASS?First, Stephen will talk about his career giving you an insight into the makings of a master craftsman. Then he will demonstrate just why he is known as master polisher. After this demonstration you will be guided by Stephen to try and replicate what you have been shown in the demonstration.After working through a few more exercises you will set to work on your own jewellery, receiving guidance on not just how to achieve the finish you would like for your jewellery but to reach a standard of finish you didn’t know you could.These Masterclasses are a great opportunity to learn from someone who is:a) A true master in our tradeb) Not a grump or condescending because you don’t know somethingc) Happy to chat and share his knowledge!All you need to bring is some of your own jewellery (around 6 items) at the point where it’s ready for polishing.You will have a spindle that is yours for the duration of the masterclass, mops, materials etc will be provided. It can be a messy business so make sure your clothing is workshop friendly!You will also have full access to our workshop, benches, tools and equipment if needed.This Masterclass will leave you with the knowledge and skills to take your polishing to a highly professional standard. EXPERIENCE REQUIRED: This class will benefit jewellers with some experience who are looking to learn to polish their work to a professional level. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 6 WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. We have a microwave, kettle and fridge to store or cook your lunch choices. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Polishing Masterclass with Stephen M Goldsmith Thursday 20th and Friday 21st February 2025 (2 Day Course) 10-4pm
Delivered In-Person in Woking + more
£380

Bangle Making Workshop Sunday 8th December 10-5pm

5.0(21)

By Workshop 925

This one day silver bangle making course lead by jeweller Kirsten Hendrich will introduce you skills and techniques required to design and make your own silver sterling bangles. You will learn how to size bangles, how to solder, texture the metal, cut out a charm, and also polish your designs. You will be provided with all the silver required to make two stacking bangles and a charm to accompany them. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. WHEN: Sunday 8th December 10-5pm WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Amy Hubbard WHAT DOES THE DAY INVOLVE? This one day silver bangle making course will introduce you to the skills and techniques required to design and make your own silver sterling bangles. You will learn how to size bangles, how to solder, texture the metal, cut out a charm, and also polish your designs. You will be provided with all the silver required to make two stacking bangles and a charm to accompany them. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. EXPERIENCE REQUIRED: None, all abilities are welcomed. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 7 WHAT IS INCLUDED? – All tools and consumables are supplied – Light refreshments are provided The cost of this course includes materials. You will be given: Two lengths 21cm of 2 mm silver sterling round wire 10 cm of 1.2mm silver round wire 3 cm x 3 cm 0.8mm silver sheet We stock some silver, so should you wish to make additional bangles or thicker bangles, you can purchase additional silver on the day for your designs. WHAT TO BRING: For safety reasons, at each session closed in shoes must be worn and long hair tied back, we also suggest wearing old clothes. We will provide light refreshments however you might want to bring some lunch. We have a fridge, microwave and kettle in the workshop. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Bangle Making Workshop Sunday 8th December 10-5pm
Delivered In-PersonFlexible Dates
£150

Stacking Rings Sunday 7th July 10-1pm

5.0(21)

By Workshop 925

In this morning session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. WHEN: Sunday 7th July 10-1pm WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Kirsten Hendrich WHAT DOES THE DAY INVOLVE? In this morning session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. EXPERIENCE REQUIRED: None, all abilities are welcomed. Our small classes mean we are able to provide each student with the support they require. Students must be 16+ CLASS SIZE: 7 WHAT IS INCLUDED? All tools and consumables are supplied The cost of this course includes materials. YOU WILL BE PROVIDED WITH: Two 7.5 cm lengths 2mm silver sterling round wire One 7.5 cm length 2mm beaded silver sterling wire If you wish to purchase additional silver to create more rings (should time allow), we stock silver which you are able to purchase on the day. WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Stacking Rings Sunday 7th July 10-1pm
Delivered In-PersonFlexible Dates
£72

Stacking Rings Sunday 7th July 2-5pm

5.0(21)

By Workshop 925

In this morning session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. WHEN: Sunday 7th July 2-5pm WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Kirsten Hendrich WHAT DOES THE DAY INVOLVE? In this morning session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. EXPERIENCE REQUIRED: None, all abilities are welcomed. Our small classes mean we are able to provide each student with the support they require. Students must be 16+ CLASS SIZE: 7 WHAT IS INCLUDED? All tools and consumables are supplied The cost of this course includes materials. YOU WILL BE PROVIDED WITH: Two 7.5 cm lengths 2mm silver sterling round wire One 7.5 cm length 2mm beaded silver sterling wire If you wish to purchase additional silver to create more rings (should time allow), we stock silver which you are able to purchase on the day. WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Stacking Rings Sunday 7th July 2-5pm
Delivered In-PersonFlexible Dates
£72

Stacking Rings Saturday 17th August 10-1pm

5.0(21)

By Workshop 925

In this morning session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. WHEN: Saturday 17th August 10-1pm WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Kirsten Hendrich WHAT DOES THE DAY INVOLVE? In this afternoon session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. EXPERIENCE REQUIRED: None, all abilities are welcomed. Our small classes mean we are able to provide each student with the support they require. Students must be 16+ CLASS SIZE: 7 WHAT IS INCLUDED? All tools and consumables are supplied The cost of this course includes materials. YOU WILL BE PROVIDED WITH: Two 7.5 cm lengths 2mm silver sterling round wire One 7.5 cm length 2mm beaded silver sterling wire If you wish to purchase additional silver to create more rings (should time allow), we stock silver which you are able to purchase on the day. WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Stacking Rings Saturday 17th August 10-1pm
Delivered In-PersonFlexible Dates
£72

Stacking Rings Saturday 17th August 2-5pm

5.0(21)

By Workshop 925

In this afternoon session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. WHEN: Saturday 17th August 2-5pm WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Kirsten Hendrich WHAT DOES THE DAY INVOLVE? In this afternoon session, you will create your very own set of 3 silver stacking rings. You will learn how to calculate your finger size, solder, form the metal, and texture and polish the silver to create your lovely stack of rings. You can decide on their design to create your own individual set. This is an excellent starting project for a beginner. For those with more experience, it is an opportunity to develop your skills further. EXPERIENCE REQUIRED: None, all abilities are welcomed. Our small classes mean we are able to provide each student with the support they require. Students must be 16+ CLASS SIZE: 7 WHAT IS INCLUDED? All tools and consumables are supplied The cost of this course includes materials. YOU WILL BE PROVIDED WITH: Two 7.5 cm lengths 2mm silver sterling round wire One 7.5 cm length 2mm beaded silver sterling wire If you wish to purchase additional silver to create more rings (should time allow), we stock silver which you are able to purchase on the day. WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Stacking Rings Saturday 17th August 2-5pm
Delivered In-PersonFlexible Dates
£72

The Refresher/Confidence Builder

By Alan d Hairdressing Education

Choose what you want to learn in this fast-track hairdressing course. Aimed at those who’ve left college with a hairdressing qualification but don’t feel confident enough on the salon floor or those needing to brush up on a specific skill. Our training concentrates on cutting, colouring, styling and barbering.

The Refresher/Confidence Builder
Delivered In-Person in London or UK WideFlexible Dates
£990

Polishing Masterclass with Stephen M Goldsmith Thursday 31st October and Friday 1st November (2 Day Course) 10-4pm

5.0(21)

By Workshop 925

We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his polishing masterclass. If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards. WHEN: Thursday 31st October and Friday 1st November 2024 WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Stephen M Goldsmith ABOUT STEPHEN: Stephen M Goldsmith started out at Rochester Art college, now known as University for the Creative Arts and was apprenticed at C.J Vander’s in 1971 and indentured with The Worshipful Company of Goldsmiths’. Now a Master Polisher of over 50 years’ experience, originally working for the Crown Jewellers Asprey & Garrards and well-known society jeweller Theo Fennell. Many of the pieces polished are now seen in Palaces, Museums and the rich and famous across the world. Stephen is one the most respected jewellery & silver polishers and is currently is teaching polishing across Europe and is known affectionately as “The Gold polishing Guru”. He has polished and restored many famous silverware pieces including the Americas Cup; Cricket World cup, Wimbledon Cup, Dubai Gold Cup, Premier League Cup. He has also been privileged to work in the jewel house at the Tower of London restoring The Grand Punch bowl made in 1830 and used by the Royal family on many occasions. Also known for polishing the largest pure gold coins made by the Royal Mint the largest being the James Bond 7kg pure gold coin. He is a fellow of the Institute of Professional Goldsmiths (IPG) and their official ambassador and a Master of The Dutch Guild of Goldsmiths. He shares his trade skills by teaching nationally and internationally including at Goldsmiths Centre, School of Master Jeweller’s Birmingham and VanTol & Breet Academy (Netherlands), The School of Jewellery Dublin & The Design & Craft Irish Craft Council in Kilkenny, Vannilla Ink, Aka_bespoke Manchester, Sheila Fleet in Orkney, Patrick Mavros in Zimbabwe and Mauritius. Stephen is a Freeman of The Worshipful Company of Goldsmiths’ and was granted the Freedom of the City of London in 1975. He has also had the very rare honour of winning The Goldsmith’s Company Award twice, plus many other prestigious awards and served as a council member for The Goldsmiths’ Craft and Design Council and a published authority on polishing precious metals “Polishing and Finishing for Jewellers and Silversmiths by the Crowood Press. WHAT DOES THE DAY INVOLVE? We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his polishing masterclass. If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards.You can get a glimpse of what he does on his instagramWHAT HAPPENS DURING THE MASTERCLASS?First, Stephen will talk about his career giving you an insight into the makings of a master craftsman. Then he will demonstrate just why he is known as master polisher. After this demonstration you will be guided by Stephen to try and replicate what you have been shown in the demonstration.After working through a few more exercises you will set to work on your own jewellery, receiving guidance on not just how to achieve the finish you would like for your jewellery but to reach a standard of finish you didn’t know you could.These Masterclasses are a great opportunity to learn from someone who is:a) A true master in our tradeb) Not a grump or condescending because you don’t know somethingc) Happy to chat and share his knowledge!All you need to bring is some of your own jewellery (around 6 items) at the point where it’s ready for polishing.You will have a spindle that is yours for the duration of the masterclass, mops, materials etc will be provided. It can be a messy business so make sure your clothing is workshop friendly!You will also have full access to our workshop, benches, tools and equipment if needed.This Masterclass will leave you with the knowledge and skills to take your polishing to a highly professional standard.EXPERIENCE REQUIRED: This class will benefit jewellers with some experience who are looking to learn to polish their work to a professional level. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 6 WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. We have a microwave, kettle and fridge to store or cook your lunch choices. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Polishing Masterclass with Stephen M Goldsmith Thursday 31st October and Friday 1st November (2 Day Course) 10-4pm
Delivered In-PersonFlexible Dates
£380

Selling through service (In-House)

By The In House Training Company

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Selling through service (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Smartphone video production

By Rough House Media

Do you use video as a tool to promote your charity, business, organisation or campaigns? And if you don’t, do you feel as if you ought to? Videos account for more than 80% of all consumer internet traffic. So the pressure to use video as a marketing and PR tool has increased enormously. But the cost can be prohibitive. Using a video production company, such as ours, might be ideal, but for many it is out of reach – particularly if, like many of our clients, you’re a charity. However, there is an alternative, which more and more organisations are choosing, especially those which need to produce regular digital content. That is to produce the video yourself. Nowadays, you do not even need to invest in a video camera. All you need is your smart phone, some simple equipment you can buy on Amazon for as little as £80, plus your laptop or PC. This is why we have developed a new smartphone video training course, Smart Video. Our smartphone video training course covers: Equipment – including setting up your phone, microphones, tripods and editing programmes Planning your video Techniques to give your films broadcast-quality polish Getting the perfect shot – including shot sizes, positioning the camera, framing, lighting, sound, sequences and backgrounds Filming interviews An introduction to editing Producing videos for social media Bespoke training The course can be tailored to the type of videos you need to make. If most of your videos will be interviews, we’ll focus on presenting your interviewee in the best possible light – literally. If, on the other hand, you need to film buildings, events or products, we’ll tailor the course accordingly. If your video needs a script, we’ll give you tips and techniques on how to “write to pictures”, so your messages comes across well. And on all our courses, we’ll give you a guide to the best equipment and apps to use to enhance your filming and editing. The smartphone video course will be led by Paul Curran who has many years experience producing, filming and editing films and videos, for the BBC and corporate clients.

Smartphone video production
Delivered In-Person in Richmond or UK WideFlexible Dates
Price on Enquiry

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