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84 Policy courses in Bristol

Public Policy Analysis

5.0(10)

By GBA Corporate

Overview The significance and goals of public policy Using game theory to analyze public policy. Understand the importance of public policy in society. Understand the significance of theoretical and empirical models in understanding public policy. Goals of public policy Recognizing market failures. Distinguishing between public and private goods.

Public Policy Analysis
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Policy & Procedure Writing
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£668

Advanced Junos Service Provider Routing

5.0(3)

By Systems & Network Training

Advanced Junos SP Routing course description This is designed to provide students with detailed coverage of OSPF, IS-IS, BGP, and routing policy. Students will gain experience in configuring, monitoring, and troubleshooting the Junos operating system and in monitoring device and protocol operations. This course uses Juniper Networks vMX Series Routers for the hands-on component, but the lab environment does not preclude the course from being applicable to other Juniper hardware platforms running the Junos OS. What will you learn Describe and configure OSPF area types and operations. Configure and monitor IS-IS. Describe basic BGP operation. Explain the causes for route instability. Describe how to troubleshoot routing policy. Explain the default behaviour of damping on links. Advanced Junos SP Routing course details Who will benefit: Network staff working with Junos at layer 3. Prerequisites: Junos Intermediate Routing Duration 5 days Advanced Junos SP Routing course contents OSPF OSPFv2 Review Link-State Advertisements Protocol Operations OSPF Authentication Lab: OSPF Multi-Area Networks Chapter 3: OSPF Areas Review of OSPF Areas Stub Area Operation and Configuration NSSA Operation and Configuration Route Summarization Lab: OSPF Route Summarization OSPF Case Studies and Solutions Virtual Links OSPF Multiarea Adjacencies External Reachability Lab: Advanced OSPF Options and Routing Policy Troubleshooting OSPF Troubleshooting OSPF Lab: OSPF Troubleshooting IS-IS Overview of IS-IS IS-IS PDUs Neighbors and Adjacencies Configuring and Monitoring IS-IS Lab: IS-IS Configuration and Monitoring Advanced IS-IS Operations and Configuration Options IS-IS Operations IS-IS Configuration Options IS-IS Routing Policy Lab: Advanced IS-IS Configuration Options and Routing Policy Multilevel IS-IS Networks Level 1 and Level 2 Operations Multilevel Configuration Lab: Configuring a Multilevel IS-IS Network Troubleshooting IS-IS Troubleshooting IS-IS Lab: IS-IS Troubleshooting BGP Review of BGP BGP Operations BGP Path Selection Options Configuration Options Lab: BGP and BGP Attributes BGP Attributes and Policy - Part1 BGP Policy Next Hop Origin and MED AS Path Lab: BGP Attributes - Next Hop, Origin, MED, and AS Path Attributes and Policy - Part2 Local Preference Communities Lab: BGP Attributes - Local Preference and Communities Route Reflection and Confederations Route Reflection Operation Configuration and Routing Knowledge BGP Confederations Lab: Scaling BGP BGP Route Damping Route Flap and Damping Overview Route Damping Parameters Configuring and Monitoring Route Damping Lab: BGP Route Damping Troubleshooting BGP Troubleshooting BGP Lab: BGP Troubleshooting Troubleshooting Policy Troubleshooting Policy Lab: Policy Troubleshooting

Advanced Junos Service Provider Routing
Delivered in Internationally or OnlineFlexible Dates
£4,997

Advanced Junos Security

5.0(3)

By Systems & Network Training

Advanced Junos Security training course description This course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol-independent routing features, load balancing and filter-based forwarding, OSPF, BGP, IP tunneling, and high availability (HA) features. Junos Intermediate Routing (JIR) is an intermediate-level course. What will you learn Demonstrate the understanding of integrated user firewall. Implement next generation Layer 2 security features. Implement virtual routing instances in a security setting. Utilize Junos tools for troubleshooting Junos security implementations. Implement IPS policy. Advanced Junos Security training course details Who will benefit: Individuals responsible for implementing, monitoring, and troubleshooting Junos security components. Prerequisites: Intro to the Junos Operating System Duration 5 days Advanced Junos Security training course contents Junos Layer 2 Packet Handling and Security Features Transparent Mode Security Secure Wire Layer 2 Next Generation Ethernet Switching MACsec Lab 2 Implementing Layer 2 Security Virtualization Virtualization Overview Routing Instances Logical Systems Lab 3 Implementing Junos Virtual Routing AppSecure Theory AppSecure Overview AppID Overview AppID Techniques Application System Cache Custom Application Signatures AppSecure Implementation AppTrack AppFW AppQoS APBR SSL Proxy Lab 4 Implementing AppSecure Working with Log Director Log Director Overview Log Director Components Installing and setting up Log Director Clustering with the Log Concentrator VM Administrating Log Director Lab 5 Deploying Log Director Sky ATP Theory Sky ATP Overview Monitoring Sky ATP Analysis and Detection of Malware Sky ATP Implementation Configuring Sky ATP Installing Sky ATP Analysis and detection of Malware Infected Host Case Study Lab 6 Instructor Led Sky ATP Demo Implementing UTM UTM Overview AntiSpam AntiVirus Content and Web Filtering Lab 7 Implementing UTM Introduction to IPS IPS Overview Network Asset Protection Intrusion Attack Methods Intrusion Prevention Systems IPS Inspection Walkthrough IPS Policy and Configuration SRX IPS Requirements IPS Operation Modes Basic IPS Policy Review IPS Rulebase Operations Lab 8 Implementing Basic IPS Policy SDSN SDSN Overview, Components & Configuration Policy Enforcer Troubleshooting SDSN Use Cases Lab 9 Implementing SDSN Enforcement, Monitoring, and Reporting User Role Firewall and Integrated User Firewall Overview User Role Firewall Implementation Monitoring User Role Firewall Integrated User Firewall Implementation Monitoring Integrated User Firewall Lab 10 Configure User Role Firewall and Integrated User Firewall Troubleshooting Junos Security Troubleshooting Methodology Troubleshooting Tools Identifying IPsec Issues Lab 11 Performing Security Troubleshooting Techniques Appendix A: SRX Series Hardware and Interfaces Branch SRX Platform Overview High End SRX Platform Overview SRX Traffic Flow and Distribution SRX Interfaces

Advanced Junos Security
Delivered in Internationally or OnlineFlexible Dates
£4,997

Introduction to the Junos Operating System

5.0(3)

By Systems & Network Training

Junos Operating System training course description This course provides students with the foundational knowledge required to work with the Junos OS and to configure Junos devices. The course provides a brief overview of the Junos device families and discusses the key architectural components of the software. The course then delves into foundational routing knowledge and configuration examples including general routing concepts, routing policy, and firewall filters. Delegates will gain experience in configuring and monitoring the Junos OS and monitoring basic device operations. This course is based on Junos OS Release 15.1X49. What will you learn Describe the design architecture of the Junos OS. Navigate within the Junos CLI and perform tasks within the CLI operational and configuration modes. Configure and monitor network interfaces. Navigate within the Junos J-Web interface. Identify where you might use firewall filters. Explain basic routing operations and concepts. Identify key factors in Juniper Networks' security. Junos Operating System training course details Who will benefit: This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Prerequisites: TCP/IP foundation for engineers Duration 3 days Junos Operating System training course contents Junos Operating System Fundamentals The Junos OS Traffic Processing Overview of Junos Devices User Interface Options-The Junos CLI User Interface Options The Junos CLI: CLI Basics The Junos CLI: Operational Mode The Junos CLI: Configuration Mode User Interface Options-The J-Web Interface The J-Web GUI Configuration Lab 1: User Interface Options Initial Configuration Factory-Default Configuration Initial Configuration Interface Configuration Lab 2: Initial System Configuration Secondary System Configuration User Configuration and Authentication System Logging and Tracing Network Time Protocol Archiving Configurations SNMP Lab 3: Secondary System Configuration Operational Monitoring and Maintenance Monitoring Platform and Interface Operation Network Utilities Maintaining the Junos OS Password Recovery System Clean-Up Lab 4: Operational Monitoring and Maintenance Interface Configuration Examples Review of the Interface Configuration Hierarchy Interface Configuration Examples Using Configuration Groups Routing Fundamentals Routing Concepts: Overview of Routing Routing Concepts: The Routing Table Routing Concepts: Routing Instances Static Routing Dynamic Routing Lab 5: Routing Fundamentals Routing Policy Routing Policy Overview Case Study: Routing Policy Lab 6: Routing Policy Firewall Filters Firewall Filters Overview Case Study: Firewall Filters Unicast Reverse-Path-Forwarding Checks Lab 7: Firewall Filters Class of Service CoS Overview Traffic Classification Traffic Queueing Traffic Scheduling Case Study: CoS Lab 8: Class of Service JTAC Procedures Opening a Support Case Customer Support Tools Transferring Files to JTAC Juniper Security Concepts Security Challenges Juniper's Security Focus Appendix A: IPv6 Fundamentals IPv6 Addressing Protocols and Services Configuration

Introduction to the Junos Operating System
Delivered in Internationally or OnlineFlexible Dates
£2,367

Windows certificates for engineers

5.0(3)

By Systems & Network Training

Windows certificates training course description A hands-on training course concentrating solely on PKI using Windows certificates. What will you learn Explain how PKI works. Install windows certificates. Configure windows certificates. Troubleshoot windows certificates. Windows certificates training course details Who will benefit: Technical security staff. Prerequisites: Windows server. Duration 3 days Windows certificates training course contents PKI Symmetric encryption, asymmetric encryption, authentication, digital signing, hashing, certificates, Certification Authorities, Root CA, Intermediate CA, policy CA, Issuing CA, Certificate Revocation Lists. Hands on Inspecting a certificate. Policies and PKI Security policy, certification policy. CA hierarchy Impact of CAs on Active Directory, CA architecture, number of tiers, issuing CA organisation, CA configuration files. CA security. Hands on CA installation PKI health tool, monitoring. Certificate revocation When to revoke, OCSP. Hands on Revoking certificates. Certificate validation Discovery, validation, checks, revocation checking, certificate chains, certification publication. Hands on Event viewer. Certificate templates Version 1, version 1, default, modifying templates. Hands on Template management. Roles Criteria roles, CA administrator, Certificate manager, Backup operator, Auditor. Other PKI management roles. Disaster recovery Backups, recovery. Hands on certutil. Issuing certificates The certificate enrolment process, enrolment methods, manual enrolment, automatic enrolment. Trust between organisations Creating Trust, CTLs, common root CA, cross certification, bridge CA. Web servers and certificates SSL encryption, certificate authentication. Hands on Web servers. VPN Hands on Certificate deployment for VPN. WiFi Hands on 802.1X

Windows certificates for engineers
Delivered in Internationally or OnlineFlexible Dates
£3,497

Supporting Windows 10

5.0(3)

By Systems & Network Training

Supporting Windows 10 course description This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them. What will you learn Troubleshoot startup issues and operating system services on a Windows 10 PC. Troubleshoot issues related to network connectivity. Troubleshoot client configuration failures and GPO application issues. Troubleshoot issues related to application installation and operation. Recover a PC running Windows 10. Supporting Windows 10 course details Who will benefit: Anyone supporting users running Windows 10 personal computers within a medium to large enterprise. Prerequisites: None. Duration 5 days Supporting Windows 10 course contents Implementing a Troubleshooting Methodology Overview of Windows 10, Introduction to the EDST Job Role, Overview of the Troubleshooting Steps & Tools. Hands on Implementing a Troubleshooting Methodology. Hands on Using Troubleshooting Tools for Windows 10. Troubleshooting Startup Issues Overview of the Windows 10 Startup Recovery Environment, Troubleshooting Startup Settings & Operating System Services Issues, Recovering BitLocker-Protected Drives. Hands on Troubleshooting Startup Issues. Hands on Recovering BitLocker-Encrypted Drives, Creating a New BitLocker Password. Troubleshooting Hardware and Device Drivers Troubleshooting Device Driver Failures & Physical Failures, Overview of Hardware Troubleshooting, Monitoring Reliability, Configuring the Registry. Hands on Troubleshooting Device Driver Issues, Resolving Hardware Issues, Adding a Missing Device Driver to a Driver Store, Reverting a Problematic Device Driver. Hands on Troubleshooting Hardware Issues, Diagnosing Memory, Troubleshooting and Repairing Failed Disk Redundancy Synchronizing Settings, Accessing Data on a Foreign Volume. Troubleshooting Remote Computers Using Remote Desktop and Remote Assistance, Remoting with Windows PowerShell Hands on Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance. Hands on Troubleshooting Remote Computer by using Windows PowerShell. Resolving Network Connectivity Issues Determining Network Settings, Troubleshooting Network Connectivity Issues, Troubleshooting Name Resolution. Hands on Resolving Network Connectivity Issues. Hands onResolving Name Resolution Issues. Troubleshooting Group Policy Overview of Group Policy Application, Resolving Client Configuration Failures and GPO Application Issues. Hands on Troubleshooting Group Policy Application Issues. Hands on Resolving Group Policy Issues. Hands on Installing and Sharing a Printer. Troubleshooting User Settings Troubleshooting Sign In Issues, Troubleshooting the Application of User Settings. Hands on Troubleshooting Sign in Problems. Hands on Troubleshooting the Application of User Settings, Resolving Folder Redirection Problem, Resolving Roaming User Profile Problem. Troubleshooting Remote Connectivity Troubleshooting VPN Connectivity Issues & DirectAccess. Hands on Troubleshooting VPN Connectivity Lab : Configuring and Troubleshooting DirectAccess Configuring and Verifying, DirectAccess Client-Side Settings, Troubleshooting DirectAccess. Troubleshooting Resource Access Within a Domain & File Permissions Issues, Recovering Files Encrypted by EFS, Troubleshooting Printer Access Issues. Lab : Troubleshooting File Access Issues Lab : Troubleshooting Access to Encrypted Files. Hands on Troubleshooting Printer Access Issues Troubleshooting Resource Access for Non Domain Member Clients Configuring and Troubleshooting Device Registration, Configuring and Troubleshooting Work Folders, Configuring and Troubleshooting OneDrive Access. Hands on Troubleshooting Resource Access for Clients that are not Domain Members. Troubleshooting Device Registration, Work Folders and OneDrive for Business. Troubleshooting Applications Troubleshooting Desktop App Installation Issues, Desktop Apps, Managing Windows Store Apps, Troubleshooting Access to Company Web Applications. Hands on Troubleshooting Desktop Apps, AppLocker Policy Application & Application Compatibility issue. Hands on Troubleshooting Access to Company Web Applications, Internet Explorer Issue & Microsoft Edge. Maintaining Windows 10 Managing & Troubleshooting Windows Activation, Troubleshooting Performance, Applying Applications. Hands on Monitoring and Troubleshooting Performance. Recovering Data and Operating System File Recovery in Windows 10, Recovering an OS. Hands on Recovering Data, Recovering Data from Azure Backup, Recovering Deleted File by Using File History. Hands on Provisioning Computer to Comply with Company Standards, Provision Computer to Comply with Company Standards.

Supporting Windows 10
Delivered in Internationally or OnlineFlexible Dates
£3,697

Microsoft Active Directory

5.0(3)

By Systems & Network Training

Microsoft Active Directory course description A thorough understanding of this system is essential for anyone managing enterprise MS networks. Essential theory is complimented with a high level of hands on practice allowing delegates to observe the idiosyncrasies of Active Directory and Group Policy at first hand. Delegates learn the fundamental theory of AD and progress onto building a multi-domain network in the classroom. The course includes troubleshooting methods, and essential maintenance procedures. This course is designed to teach you the skills needed for day to day management of these technologies. What will you learn Install AD on multiple PCs. Use the tools to create and manage objects. Create appropriate group policies to restrict selected user's desktops and network access. Install DNS to support Active Directory without loosing Internet Connectivity. Maintain and troubleshoot AD problems Backup Active Directory. Microsoft Active Directory course details Who will benefit: Technical staff working with AD based networks. Prerequisites: Supporting Windows server. Duration 3 days Microsoft Active Directory course contents Introduction to Active Directory Network authentication methods, Active Directory defined, AD naming conventions, network management with AD, AD structures: Domains, Organisational Units, Forests & Trees, Sites, The Global Catalogue. Windows 2003 new features, installing AD. Hands on Installing an AD network. Windows overview Management methods Server management tools, installing the additional tools, Terminal Server: Administration mode, Administrator accounts in AD, Local Security Policy. Hands on Install the management tools, Management using Terminal Services. Creating & Managing Objects (a quick look) AD management tools, AD users and computers, Creating & managing OUs, User Accounts and groups, controlling access to AD objects, moving objects, Publishing resources, locating objects in AD, delegating authority. Hands on Creating a control OU structure and delegating authority. Introduction to Group Policies What are Group Policies? Where Group Policy data is stored, security, Group Policy flow. Hands on Implementing Group Policies Working with Group Policies Local security templates, administrative templates, scripts, folder redirection, software deployment. Hands on Scripts, redirecting the start menu, creating a secure, robust desktop environment. Implementing DNS DNS basics, troubleshooting, implementing DNS zones. Hands on Building a unified DNS solution. Maintaining and managing the AD database AD support tools, database internal structure, replication, replication tools, Single Operations Masters, tools for maintenance, maintenance techniques, Backing up AD, Directory Services restore mode, NTDSUtil, Authoritative & non-authoritative restoration, rebuilding. Hands on NTDSUtil.

Microsoft Active Directory
Delivered in Internationally or OnlineFlexible Dates
£1,877

Natural Gas & LNG Sales Agreements

By EnergyEdge - Training for a Sustainable Energy Future

Enhance your knowledge of natural gas and LNG sales agreements with EnergyEdge course. Enroll now to gain valuable industry knowledge and skills.

Natural Gas & LNG Sales Agreements
Delivered in Internationally or OnlineFlexible Dates
£2,699 to £2,799

Production Sharing Contracts (PSC) & Related Agreements

By EnergyEdge - Training for a Sustainable Energy Future

Gain a deep understanding of Production Sharing Contracts (PSC) and related agreements through our expert-led course. Enroll now and excel in your field with EnergyEdge.

Production Sharing Contracts (PSC) & Related Agreements
Delivered in Internationally or OnlineFlexible Dates
£2,699 to £2,799
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Educators matching "Policy"

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Emery Support Services

emery support services

Bath

Mission: To facilitate improved impact upon performance via highly effective governance and strategic leadership Values: Collaboration; integrity; professionalism; proven competence and trust Emery Support Services (ESS) was founded in 2012 by Claire Emery, an education specialist in trust governance, with a proven track record of facilitating improvement which impacts positively board effectiveness and organsational performance for the benefit of pupils. ESS offers to add value to your organisation by designing and delivering fit for purpose, personalised solutions which enable your board, executives and governance professional / clerks or company secretaries to work smarter, not harder, to achieve your vision, ethos and strategy. ESS provides the following specialist support services to ensure that the core functions and pillars of governance are delivered effectively and efficiently: Academy trust governance & compliance Interim trust governance professional &/or company secretarial support External reviews of trust governance Project management to open, expand, re-broker, merge &/or close academy trusts Trust board chair coaching and mentoring Trust board training and event facilitation Please contact claire@emerysupportservices.co.uk to discuss your specific needs in more detail. ESS solutions stay at the forefront of national policy and best practice by keeping up-to-date with the latest research and sector developments, subscribing to professional memberships and networks and using extensive practitioner expertise. See 'case studies' to highlight examples of the nature and impact of work completed. Emery Support Services is based close to the M4 / M5 interchange north of Bristol with easy access to national rail networks and an international airport.

Safelives

safelives

Bristol

Our Chief Executive, Suzanne Jacob OBE, leads the below senior leadership team (SLT) and overall operational management of SafeLives. The SLT is assisted by a team of dedicated professionals with a variety of backgrounds and experiences. Suzanne Jacob OBE, CEO Having worked at SafeLives for three years – including two years as Deputy CEO – Suzanne became Chief Executive in December 2017. Immediately before joining SafeLives, Suzanne spent several months working in Delhi for Breakthrough India, an organisation which campaigns against violence and discrimination against women and girls. Prior to this, Suzanne spent nearly a decade with the UK Home Office. Here, she worked extensively on national security matters, established the National Crime Agency as a significant new part of UK law enforcement, and acted as Private Secretary to the Minister responsible for crime and policing. Suzanne worked for several years on security for the London 2012 Olympics, and was awarded an OBE in 2013 for her work on intelligence collection and analysis, and enforcement activity. Suzanne volunteered for seven years on the Victim Support helpline, providing first response for victims of all crime types. She became a Trustee of Crimestoppers UK in April 2021. Jo Silver, Director of Quality and Innovation Jo is responsible for designing and piloting exciting new and effective interventions to end domestic abuse. Jo provides expert advice on activities, policy messages and practice, she works with national and local commissioners, funders, policy makers and partners to make this happen. Jo rejoined us in January 2014, having spent two years as senior consultant at the NSPCC in Cardiff. Jo was Caada's (SafeLives' former name) director of professional development between 2006 and 2012. She also worked for the police for ten years in the public protection unit and at the Women's Safety Unit in Cardiff. Jo Gordon, Chief Operating Officer Jo is responsible for effective and efficient internal management of the organisation, making sure that SafeLives lives by its values of being human, rigorous and brave. Jo took up the role of Chief Operating Officer in July 2018. Prior to this, Jo was Head of Learning and Accreditation at SafeLives having joined in 2005 as a freelance trainer. Jo started her career as a youth and community worker. She worked for ten years at North Devon Women’s Aid prior to SafeLives and is committed to tackling the issue of domestic abuse. Jo is also a volunteer at her local homeless shelter. Liz Thompson, Director of External Relations Liz is responsible for our external relations activity, working with colleagues to forge and maintain great relationships with the wide array of people who are vital to our work; find new opportunities to develop and replicate what we do; and secure the support and income we need to help people and their families live safely and well. She joined in 2019, following a decade leading communications for the Royal Shakespeare Company. She started her career in the commercial sector at public relations agency, Burson-Marsteller, and her previous experience includes external relations, fundraising and management roles in the public sector, at the Environment Agency and Countryside Commission, and at the charity Turning Point. She also trained as a volunteer substance misuse counsellor at Addaction, and worked at their first needle exchange in Bethnal Green.

Learn Reiki Bristol

learn reiki bristol

Bristol

ABOUT LEARN REIKI: Anna Rose has been teaching Reiki in Bristol since 2005, and has taught many hundreds of people on her unique transformational 12-week Reiki courses at St Paul’s Learning Centre in the heart of Bristol. For 7 years Anna taught these life-changing Reiki courses for Bristol Council’s Adult Learning Service, helping people on low incomes who faced physical, mental or emotional health challenges. Always described by students as a gifted and inspirational teacher, she gained a huge reputation in Bristol for her exceptional Reiki courses. When Council budget cuts forced the closure of local community classes, Anna’s students begged her to go on teaching so they could finish their courses. She agreed, and LEARN REIKI was born, as Anna continued to teach her Reiki courses at St Paul’s Learning Centre. Anna’s courses were usually oversubscribed by word of mouth recommendation, as people travelled from all over the city and further to join. Friends and family noticed the life affirming changes in our students, and hearing the secret of their transformation naturally wanted to learn this amazing skill for themselves. Anna’s policy is never to turn away anyone who wants to learn Reiki, because she knows people are only brought to Reiki when the time is right. So she had to run additional classes each term to meet the demand. In 2018 she decided the answer was to train other people to teach her transformational Reiki courses, so she began training Reiki Masters in the Anna Rose Reiki School. Today we have a thriving Reiki School with professional experienced teachers trained by Anna to teach her Reiki Level 1 & 2 courses just as she teaches them, using exactly the same techniques, resources and materials. All our teachers have spent over 2 years training to teach Anna’s unique 12-week Reiki programs, and learnt Reiki with us as students themselves. Now Anna personally trains our most advanced Level 3 students on the 1-year Reiki Master Chakra Course, supervises the training and development of our excellent teachers, and runs the Reiki School. Her passionate love of Reiki and dedication to transforming lives is evident in all our courses, and carried on today by the passion and dedication of our teachers.

School of Dialogue

school of dialogue

London

Arabella Tresilian MAHons PGCE FRSA Dialogue Facilitator, Mediator & Conflict Coach: Mediation, fully-accredited by the Centre for Effective Dispute Resolution (CEDR) Dispute resolution for Employment, Workplace, Civil, Commercial & Community cases Specialist in health and social care, including mental health, autism & disabilities Download a copy of my one-page profile here: Arabella Tresilian Mediator Profile Overview ‘Arabella Tresilian is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in facilitating dispute resolution and employee wellbeing in the public sector. She has twenty years’ experience as a management consultant, leader and educator, and set up the School of Dialogue to teach conflict resolution skills. Arabella mediates independently and on behalf of the Medical Mediation Foundation, Resolve West and other panels where she specialises in lending her ‘expertise by experience’ in the fields of mental health and neurodiversity. Arabella’s 70+ case history since 2016 include mediations in the fields of Judicial Review, Court of Protection, Mental Health Act, Mental Capacity Act, Local Government, workplace, employment, community and public sector dispute resolution.’ I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios. I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion. I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty. In the community setting, I am a Certificated Mediator with Resolve West (previously Bristol Mediation) resolving neighbour disputes and hate crime cases. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind. In the healthcare setting, I am a mediator, trainer and conflict coach with the Medical Mediation Foundation. I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a Member of End of Life Doula UK and have undertaken Advance Care Planning training with Living Well Dying Well. I am also a qualified Mental Health First Aid Instructor training groups to become Mental Health First Aiders in their contexts. I am a member of the Civil Mediation Council as a Member of the Association of South West Mediators. I abide by the European Code of Conduct for Mediators. I have DBS clearance and am fully insured as a mediator, trainer,educator, mentor and coach. Professional Experience & Skills Overview Facilitation and Organisational Dialogue Strategic development and team coaching in the workplace Communications and engagement for public-facing organisations Design and delivery of multi-organisational commercial partnerships Stakeholder engagement for effective policy development Conflict Intervention and Negotiation Interpersonal mediation and conflict resolution for workplace contexts Conflict coaching and mediation for highly-escalated community conflicts Brokerage of interorganisational partnerships for socio-economic benefit Leadership Design / delivery of Leadership Skills for Employability training for University of Bath Postgraduate certificate in Educational Leadership & Management (2011) Founder of three social enterprises and experienced team leader and manager International Competence Partnerships negotiator for European Green Capital 2015 Merger & Acquisition consultancy – UK/Spain Educator in vocational, business and enterprise skills – Coimbatore, India Training and Coaching Experienced teacher, trainer, mentor and coach specialising in communication Mentor to young leaders in enterprise on Future Talent programme Mental Health First Aider and specialist trainer in mental health with Mind Charity My style and my specialisms I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people. So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times. My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke. Why I love being a mediator I came to mediation through a confluence of circumstances which made me think, ‘There must be a better way for people to deal with their difficulties than to threaten legal action, or refuse to engage in communication at all!’ I realised that a great deal of my management consultancy work was really… conflict resolution. It gave me such pleasure and relief when long-held rifts within and between teams melted away after some good, authentic communication. This piqued my interest to find out more about the art of conflict resolution, and I did my first certificated training, and started practising as a community mediator. Later I qualified as a civil and employment mediator, and have been mediating ever since. It’s astonishing to witness people’s lives turn from a turmoil of distressing, intractable ‘stuckness’, to a new phase in which, for example, neighbours can conceive of greeting each other again; or work colleagues re-establish trust between each other after maybe years of mistrust, stress and non-communication. Mediation takes empathy, patience and persistence, and it is a skill I will develop and hone endlessly over years to come, but its core aspect is a belief that people really can find peace again, given the right support and a safe space to explore options for settling differences. Facilitating such processes is a real honour. Nothing beats the sight of former disputants smiling, shaking hands, or even (more often than you would think) hugging, at the end of a mediation.