ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS
ProQual NVQ Level 3 Diploma - Testing, Inspecting and Thorough Examination of Plant, Machinery, Equipment or Accessories - on-site assessment - we come to you
Overview This course is designed to support the governments, public sector, state-owned enterprises and other entities to strategically understand how to plan the asset management and worth of their physical assets like buildings, infrastructure, transportation etc. The course will also highlight how the public sector can improve asset performance, reduce costs and increase returns generated from the assets by using well-planned asset management tools and techniques.
Overview This course is specially designed to enhance the skills required to analyse risk and crisis and the cause behind this. It will feed you with the necessary skills to minimise the chances of risk and in case it happens able to manage the situation in order to keep the business in a stable position. The course content will cover different crises caused due to internal or external issues and different ways to manage them. It will help the professionals to gain skills in planning beforehand various techniques to overcome risk and crisis and implementing the plan during that phase.
Overview This course is specially designed to enhance the skills required to analyse risk and crisis and the cause behind this. It will feed you with the necessary skills to minimise the chances of risk and in case it happens able to manage the situation in order to keep the business in a stable position. The course content will cover different crises caused due to internal or external issues and different ways to manage them. It will help the professionals to gain skills in planning beforehand various techniques to overcome risk and crisis and implementing the plan during that phase.
Overview Cyber Security plays an important role in every business as it encompasses everything that relates to protecting sensitive data, personal information, intellectual property, data, and governmental and industry information systems from theft and damage attempted by criminals and adversaries. This course is designed to understand and gain practical skills to plan, deliver and monitor IT/cyber security to internal and external clients understanding a complete, knowledge in the areas of IT policies, Security-Operational-Run-Book, security/penetration testing, ethical hacking and black hat hacking including understanding the basics of Kali Operating System and its tools and techniques. It will also cover WiFi security, Website security, human factors, cyber forensics, and cyber security team management, including all other areas in relation to Cyber Security.
Overview This project is intended for managers to know a way to prepare and arrange comes, and meet the deadlines the side of dominant their budget. it'll facilitate in saving time and cash for the delegates through increased schedules, improved plans and communications. This project is intended for managers to know a way to prepare and arrange comes, and meet the deadlines the side of dominant their budget. it'll facilitate saving time and cash for the delegates through increased schedules, improved plans and communications. This course may be quick paced comes that's designed to fulfil the fast wants of the managers. It includes the fundamental principles and terms of Project Management with a straightforward set of tools and self-check tools. These tools facilitate managers to arrange their projects exactly.
Overview Internal control, as defined by accounting and auditing, is a process for assuring an organization's objectives in operational effectiveness and efficiency, reliable financial reporting, and compliance with laws, regulations and policies. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing. This course will feed you with all the skills required to have a good Internal Management process it is important to analyse Risk Management to see if the process is working efficiently and measures the effectiveness of controls put in place to alleviate risks.
Overview Understanding the roles and responsibilities of HR and Training specialists is very important as they play a very important role in any business. It acts as a bridge between all the departments of the work and holds many responsibilities to manage issues, and problems, making sure work is progressing efficiently, resolving disputes and many more which becomes a core part of HR. Human Resources (HR) plays a crucial role in all sizes of businesses. It is an essential part of making success along with the development of the organization. The main focus of HR is to train employees, retail talent and implement employee motivation programs The development and preparation of training specialists and HR programs are designed for individuals who are seeking a future in this field. The topics are related to the working of training specialists and HR like teamwork, motivation, recruitment and performance appraisal.
Overview With the major responsibility of managing finances, managers have also responsibilities to write and control budgets. They face a number of decisions that need planning and forecasting, especially preparing budgets. Using examples and exercises from the gas and oil industry, this course is designed to break down all sorts of financial restrictions in an informative yet engaging style. It will provide the necessary skills to develop efficient strategic planning, forecasting and budgeting processes. The main aim of the training is to enable the participants to understand the framework that builds strategies for annual budgets targeting efficient management and organisational performance. Our course will explain financial terms and budgeting tools in such a way that a financial professional or even a non-financial profession will be able to understand and relate to in their working environment. It will include a lot of examples, a budgeting format and case studies.