Everything you do or say sends a message. Be aware of how your verbal, vocal and visual messages convey your intended meaning. We will guide you to present with vocal impact by controlling monotone, volume, rate of speech, and non-words. Understand how to control your posture, movement, eye contact, clothing and gestures. Learning Objectives Identify the challenges of ambiguous messages, Express your message with vocal and visual impact, Close your presentation with impactful results Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Control procrastination, Avoid the 10 biggest time wasters in business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
We will share a tip how to focus on the message-not yourself, visualizing a successful outcome and build your confidence with perfect practice. How do you organize your presentation and quality control the material? We will guide you to be ready for the best presentation ever. Learning Objectives Apply steps for practicing your craft, Make minor adjustments that can make major differences, Coach your mindset for an effective presentation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Cultivate the ability to remain flexible and resilient in the face of adversity, change, and uncertainty. This involves developing strategies and practices that enable individuals to bounce back from setbacks, adapt to new circumstances, and thrive amidst challenges. By focusing on building skills such as emotional intelligence, problem-solving, and maintaining a positive mindset, the goal is to empower individuals to embrace change, learn from setbacks, and emerge stronger and more resilient in the face of future challenges. Learning Objectives The following are some of the key outcomes in this course: Learn about adaptability at work and why it matters, Five key skills that every adaptable person needs and get tips to boost your adaptability, Understand how to gain the courage to take the first step out of your comfort zone Target Audience Managers, Team Leaders, Young Professionals
Understand and cultivate the fundamental aspects that contribute to an individual's ability to bounce back from adversity and thrive in the face of challenges. These pillars typically encompass key dimensions such as mental toughness, emotional intelligence, social support, adaptability, and purpose or meaning. Discover the critical importance of developing resilience across these dimensions to navigate life's inevitable ups and downs successfully. By focusing on strengthening each pillar through self-awareness, skill-building, and support networks, the goal is to empower individuals to weather setbacks, manage stress, and maintain well-being amidst adversity. Learning Objectives The following are some of the key outcomes in this course: Understand why resilience promotes positive outcomes, Five characteristics you can strengthen to become more resilient, Learn about the link between self-awareness and resilience, Explore solutions that can help you to develop both Target Audience Managers, Team Leaders, Young Professionals
Negotiation is necessary when a buyer and seller can't agree. Understand the two strategies to negotiate and how to use a variety of techniques to increase your personal negotiating power. We will unpack each step of the negotiation process and guide you through all you need to know to master any negotiation. Learning Objectives Define key negotiation concepts, Explain how negotiations may be used to resolve conflict, Identify opportunities for negotiation, Apply two win-win negotiation strategies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Discover the importance of fostering a team culture that can effectively withstand and overcome adversity. This involves developing strategies and practices to cultivate resilience among team members, such as promoting open communication, fostering mutual support, and providing resources for personal and professional development. By focusing on building trust, fostering collaboration, and empowering individuals to learn and grow from adversity, the goal is to create a resilient team capable of thriving amidst uncertainty and achieving collective success. Learning Objectives The following are some of the key outcomes in this course: Explore why traits associated with resilience give teams a competitive advantage , Learn strategies for developing a fearless and adaptable team, Discover tips and strategies for finding opportunities in challenging situations Target Audience Managers, Team Leaders, Young Professionals
Understand the value of guiding and inspiring others effectively during times of adversity or uncertainty. This involves demonstrating resilience in the face of challenges, maintaining composure, and providing direction and support to those under your leadership. By cultivating attributes such as empathy, decisiveness, and effective communication, the goal is to empower leaders to navigate challenges gracefully, inspire resilience in others, and ultimately lead their teams or organizations toward successful outcomes despite adversity. Learning Objectives The following are some of the key outcomes in this course: Discover five common types of challenges organizations face, Tips for successfully leading your team through a challenging situation, Understand how to cope with challenges, Use resilience-building techniques to bounce back Target Audience Managers, Team Leaders, Young Professionals
'Procrastination makes easy things hard, and hard things harder' - Mason Cooley. Learn how to avoid procrastination and finalize your tasks with ease. Learn how to apply the most effective guidelines for delegation and ensuring responsibilities get taken care of. You will learn how to get more done, in less time and we will teach you how to balance your precious home life with that of a stressful career life. Learning Objectives Control paperwork and emails, Demonstrate file organization, Effectively delegate work to others, Balance home and career Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
The core challenge lies in developing and implementing effective tactics and approaches that enable leaders to navigate adversity, uncertainty, and setbacks while maintaining their effectiveness and well-being. This involves cultivating resilience skills such as emotional intelligence, adaptability, problem-solving, and maintaining a sense of purpose. By adopting strategies such as fostering open communication, promoting a culture of learning and growth, and providing support networks, the goal is to empower leaders to effectively lead through challenges, inspire confidence, and sustain high performance despite obstacles. Learning Objectives The following are some of the key outcomes in this course: Explore the characteristics of a resilient leader, Discover strategies you can use to increase your own resilience, Understand what conflict management is and why it matters, Identify common sources of conflict and get tips on how to manage your response Target Audience Managers, Team Leaders, Young Professionals