749 Outstanding courses in Cardiff delivered Online

Getting Started The CMI Level 7 Diploma in Professional Consulting is designed for individuals wishing to develop their professional consultancy abilities and who will have the knowledge, skills and behaviours to drive consultancy activities in a senior capacity. This CMI qualification has been developed in cooperation with the Institute of Consulting (IC). Achieving the CMI Level 7 Diploma in Professional Consulting qualification will enable you to develop your strategic consulting skills, including but not limited to organisational structure and culture, entry and diagnosis, communicating strategies for consulting and group dynamics, facilitating skills, etc. This course is aimed at practising or aspiring Senior Management Consultants wishing to formalise or develop their learning. Key Benefits For learners: Develop strategic skills with consulting, such as organisational structure and culture Develop group dynamics Facilitating skills Develop your skills in one of seven core professional consulting subjects Provide tools and techniques for effective consulting For Organisation: Effectively communicating the core strategies for consulting Key Highlights Do you perceive yourself to be a successful Senior Professional Consultant? The CMI Level 7 Professional Consulting offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 7 Professional Consulting can open many career pathways including, but not limited to: Senior Management Consultant, with an estimated salary of £89,974 per annum Management Consultant, with an estimated salary of £85,000 per annum Senior Professional Consultant, with an estimated salary of £62,441 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 4000 to 4500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior management consultants who want to formalise and develop their learning and build a wide range of skills and knowledge to succeed and progress in professional consulting. To be eligible for this course, you must: Be 21 years of age and over Have considerable work experience as a consultant in any sector or similar job role Possess the ability to complete the Level 7 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression IC and CMI recommend progression once completing the Professional Consulting qualifications would be to progress onto: CMI Level 7 Qualifications in Strategic Management and Leadership Why gain a CMI Qualification? The CMI Level 7 in Professional Consulting qualifications have been developed after extensive research to ensure the qualifications reflect the tasks and activities of managers in professional consulting roles in the workplace. With this course, you can develop your skills in one of seven core professional consulting subjects and learn the tools and techniques for effective consulting. We have a range of units available, and you can select the units depending on your career goals and progression. Once you complete this CMI Level 7 course, you will have the professionalism to deliver impact, behave ethically and demonstrate a commitment to continual learning and development. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of professional consulting Reference No : CMI 720 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Understand the context and principles which underpin professional consulting. 2. Understand the impact of ethics, CSR and sustainability in professional consulting. UNIT2- Leadership in professional consulting Reference No : CMI 721 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand the role of leadership in professional consulting 2. Understand strategies for optimising the way people are developed and led. UNIT3- Practice of professional consulting Reference No : CMI 722 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Understand the process for client-centric professional consulting. 2. Understand the practice of professional consulting. UNIT4- Leading innovation and change through professional consulting Reference No : CMI 723 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand creative, contemporary and traditional approaches to innovation and change. 2. Know how to develop strategy to lead and manage change through professional consulting. UNIT5- Personal and professional development for professional consultants Reference No : CMI 724 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence personal and professional development. 2. Know how to improve consulting capability through personal and professional development. UNIT6- Professional Consulting Expertise Reference No : CMI 725 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Be able to evidence professional consulting expertise. 2. Know how to develop a proposition to engage with an organisation in a consulting capacity. UNIT7- Delivering client requirements through professional consulting Reference No : CMI 726 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Be able to deliver client requirements through professional consulting. 2. Be able to reflect on the delivery and impact of professional consulting. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Overview Food Hygiene and Safety Level 1,2 & 3 Training for Catering Professionals | Achieve 5-Star Food Hygiene Rating | The Food Hygiene and Safety Level 1,2 & 3 Course is tailored to equip senior-level professionals in the catering and hospitality sector with the necessary skills and practical knowledge to maintain high food safety and hygiene standards in compliance with the Food Safety Act 1990. This comprehensive Food Hygiene and Food Safety Level 3 training course is ideal for catering professionals seeking to gain a solid understanding of food hygiene best practices and achieve a five-star outstanding national hygiene food rating. Through this course, learners will gain in-depth knowledge of food safety management systems, including how to supervise food safety, train staff effectively, and monitor the implementation of best practices to minimise food hazards and contamination risks. The course also covers the importance of maintaining exceptional personal hygiene standards, among other critical topics, including HACCP Food Safety Standards in the UK. By enrolling in the Food Hygiene and Safety Level 1,2 & 3 Course, catering professionals can develop the necessary skills and expertise to excel in their roles and maintain high food safety standards in the workplace. Sign up for this course today to gain a competitive edge in the catering and hospitality industry.   Who is this course for? This Food Hygiene and Safety Level 1,2 & 3 course serves as an excellent opportunity for those seeking to advance their expertise and understanding of food hygiene and safety practices. Our course is suitable anyone operating in the food, catering, and hospitality industries, restaurants and hotels and food and beverage services. This in-depth level 3 food safety and hygiene for catering certificate training course is a must for: Chef Food Handler Card Food Safety Officer/Health & Safety Advisor Restaurant Manager Food retailers Catering Manager Restaurant and Café owners Kitchen Managers Catering Manager   Course Progression: Food Critic Food Safety Level 4 Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in HACCP for Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF)   Accreditation This Food Hygiene and Safety Level 3 course is CPD IQ Accredited that ensure a high quality course content and approved in the UK.   Certification After completing this Food Hygiene and Safety Level 1,2 & 3 course, you will receive a Free PDF Certificate to showcase your achievement.   Career Path Sous chef UK: £20,000 per annum Food Safety Officer: £25,000 Catering Manager: £20,000 Food and Beverage Manager: £25,000 Kitchen Manager: £25,000 Course Curriculum Module 01 - Introduction to Food Hygiene Introduction to Food Hygiene 00:00 Module 02 - Origin and Nature of Food Risk Origin and Nature of Food Risk 00:00 Module 03 - Technologies and Food Safety Technologies and Food Safety 00:00 Module 04 - Preservation of Fruits and Vegetables Preservation of Fruits and Vegetables 00:00 Module 05 - Establishing Food Safety Management _System(FSMS) in a company Establishing Food Safety Management _System(FSMS) in a company 00:00 Module 06 - Hazard Analysis and Critical Control_Point System (HACCP) Hazard Analysis and Critical Control_Point System (HACCP) 00:00 Module 07 - Management of Chemical _Contaminants for food safety Management of Chemical _Contaminants for food safety 00:00 Module 08 - Sustainability and food safety Sustainability and food safety 00:00 Module 09 - Food Safety -An Introduction Food Safety -An Introduction 00:00 Module 10 - Food Safety Challenges in the Global Supply Chain Food Safety Challenges in the Global Supply Chain 00:00 Module 11 - Recognising Food Safety Hazards Recognising Food Safety Hazards 00:00 Module 12 - Designing Safety into a Food Product Designing Safety into a Food Product 00:00 Module 13 - Designing a Safe Food Process Designing a Safe Food Process 00:00 Module 14 - Maintaining and Improving a Food Safety Programme Maintaining and Improving a Food Safety Programme 00:00 Module 15 - Food Safety in Foodservice Operations Food Safety in Foodservice Operations 00:00 Module 16 - Personal Hygiene Personal Hygiene 00:00

Getting Started The ILM Level 3 Leadership and Management course is perfect for individuals who have management responsibilities but lack formal training and are committed to enhancing their skills. The course is especially beneficial for team leaders looking to advance to the next management level and managers who must guide their teams through organisational changes, budget reductions, or other challenging situations. With this ILM Level 3 Leadership and Management course, you will develop leadership skills, improve decision-making capabilities, hone management techniques, enhance team performance, and gain a deeper understanding of organisational behaviour. The course will also provide opportunities for practical application of skills in real-world scenarios and open doors to further career advancement. You will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals through an extensive selection of units. Key Benefits For Learners Acquire a range of management skills and apply them in your current role Strengthen your leadership capabilities to inspire and empower teams, and skilfully navigate relationships Elevate your leadership and management proficiency by leveraging your personal knowledge, values, and driving force For Organisations Effective and confident First line managers Better relationships and healthy communication within teams Proven skills: Managers will demonstrate the ability to apply their new skills to drive success in your organisation Equip your managers with the tools to continuously develop their own skills and abilities Career Pathways The ILM Level 3 Leadership and Management can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £30,051 per annum Supervisor, with an estimated average salary of £33,000 per annum Shift Manager, with an estimated average salary of £35,216 per annum Project Officer, with an estimated average salary of £36,451 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements The ILM Level 3 Diploma in Leadership and Management course is aimed at practising team leaders seeking to move up to the next management level and managers who need to lead people through organisational change. To be eligible for this course, you must: Be 18 years of age and over Have some work experience as a team leader or supervisor or a similar role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression Successful learners can progress to a range of qualifications including: ILM Level 3 Certificate in Coaching and/or Mentoring ILM Level 3 Certificate or Diploma in Facilities Management ILM Level 3 Certificate in Enterprise and Entrepreneurship ILM Level 4 Award, Certificate or Diploma in Leadership and Management Why gain a ILM Qualification? The Level 3 Diploma in Leadership and Management course is ideal for individuals with management responsibilities who need formal training and are serious about developing their abilities. The course covers a wide range of units covering core management skills - such as understanding how to organise and delegate - plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of the individual and employer. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Diploma in Leadership and Management ILM Level 3 Certificate in Coaching and Mentoring ILM Level 4 Award, Certificate or Diploma in Leadership and Management ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leading and Motivating a Team Effectively Reference No : 8600-341 Credit : 2 || TQT : 20 UNIT2- Developing Own Leadership Capability Using Action Learning (Diploma only) Reference No : 8600-342 Credit : 10 || TQT : 100 UNIT3- Understanding Change in the Workplace Reference No : 8600-209 Credit : 2 || TQT : 20 UNIT4- Developing Yourself as an Effective Team Member Reference No : 8600-230 Credit : 3 || TQT : 30 UNIT5- Planning Change in the Workplace Reference No : 8600-302 Credit : 2 || TQT : 20 UNIT6- Giving Briefings and Making Presentations Reference No : 8600-307 Credit : 2 || TQT : 20 UNIT7- Understanding Performance Management Reference No : 8600-323 Credit : 2 || TQT : 20 UNIT8- Understand How to Lead Effective Meetings Reference No : 8600-328 Credit : 2 || TQT : 20 UNIT9- Understanding Innovation and Change in an Organisation Reference No : 8600-301 Credit : 2 || TQT : 20 UNIT10- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT11- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT12- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT13- Managing Risk in the Workplace Reference No : 8600-403 Credit : 3 || TQT : 30 UNIT14- Developing People in the Workplace Reference No : 8600-405 Credit : 5 || TQT : 50 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Parental alienation is a complicated, problematic, specialist area of mental health, family functioning, social policy and law. Child Attachment and Family Trauma Training (CAFTT) is committed to providing modern, professional grade training in attachment/ neuropsychology, focusing on improving family functioning, professional practice, outcomes related to child development and family welfare. Attachment-Led Theory & Practice for Parental Alienation Parental alienation disrupts attachments, psycho-developmental prospects, and quality of life for hundreds of thousands of children and families. CAFTT's CPD accredited parental alienation training provides intensive, self-paced learning and multiple-choice assessment to achieve Certification in Attachment-Led Theory and Practice in Parental Alienation. PA1’s intensive and CPD-accredited parental alienation training updates typical approaches with modern attachment, family systems, and neuropsychology. Parental alienation’s vulnerabilities, triggers, strategies, behaviours, and incremental impacts on children's psychological functioning into adulthood are detailed across 16 lectures spanning 13.5 hours of learning. Currently, there appears to be little or no other accredited training in the UK. PA1 is aimed at providing an empirically structured, open access route to understanding parental alienation, and earning Continued Professional Development accreditation points in this complicated and specialist field. The process of alienation and its stages are explained in detail, alongside how each stage impacts on children and other family members. The incremental results for children and other family members are provided in short, medium and long-term form. PA1 draws on the best practice and advice of some of the world’s top experts. Your course tutors years of interaction with the UK’s family court system corroborates and compliments the established observational literature with an aetiological perspective using updated attachment, neuropsychology and child development approaches. Parental alienation is one of many types of damaging parental manipulation.And often, the manipulation and persuasion of child professionals. Understanding the processes and results of parental alienation may raise awareness and identification of other types of abuse inflicted on children and concealed by manipulation of victims and professionals. Importantly, PA1 addresses, in detail, the pathogenesis of many mental health disorders arising from family interactions. Much family pathology is trans-generational, meaning some children may be born to endure long-lasting psychological distress, in the absence of informed assessment, identification and intervention. The course has more than 13.5 hours of intensive instruction across 16 lectures, making PA1 outstanding value for money. Obtaining the same level of knowledge from other sources would, we suggest, be far more time consuming and expensive. Each lecture is arranged around addressing parental alienation as a mental health problem for the whole family unit, focusing on processes and outcomes for each family member. The lectures are dual-designed as standalone references for a fully informed presentation on important topics and to incrementally develop knowledge, not just of parental alienation but the various issues parents and professionals encounter when in the difficult position of facing, or being tasked to assist, where this type of parental manipulation may be ongoing. Who is this course for? Teachers Safeguarding Leads Medical Professionals Police Mental Health Workers Any Judicial Authority Domestic Violence Workers Parents & Family Members wishing CPD Child Welfare Officers Social Workers Family Liaison Workers Judges Children's Guardians Therapists Psychologists Community workers Family Law Professionals Here is what you get: Full course access without restrictions Structured training videos All Downloadable learning PDF & PABs checklist materials Assessments throughout the course 18 CPD Points upon successful completion of the assessments Continued Professional Development Certification

The Train the Trainer - Part 3 is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Train the Trainer - Part 3 consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction Introduction and Welcome to Manage Trainees 00:04:00 Answer Any Question Answer Any Question Intro 00:12:00 Invite Questions 00:08:00 Paraphrase the Question 00:19:00 Handle the Question - Part 1 00:16:00 Handle the Question - Part 2 00:10:00 Conclude the Question 00:15:00 Manage Distractions Manage Distractions Intro 00:05:00 Stop Interruptions 00:19:00 Stop Interruptions Activity Feedback 00:04:00 Handle Negativity 00:17:00 Handle Negativity Activity Feedback 00:03:00 Manage Inattention 00:19:00 Show it Was Worthwhile Administer an End of Day Review 00:20:00 Remind Them What They Got 00:07:00 Address Outstanding Questions 00:09:00 Ensure Individual Success Ensure Individual Success Intro 00:08:00 Tutor Benchmark Candidates 00:10:00 Assign an Independent Assessment 00:18:00 Part with Warm Words 00:10:00 Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts 00:19:00 Prepare the Day of Training 00:08:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Good coaching and mentoring - skilled employees - productive business culture As a mentor, you don't just enhance employee skills, but lift their confidence too. It makes a genuine difference in their professional and personal development. So if you want to step into a mentorship position and empower employees to become more confident in their roles, this Level 3 Diploma in Coaching & Mentoring course is all you need.  Effective coaching and mentoring are essential in today's time. It helps in improving employee performance, enhancing employee productivity and reducing employee turnover. This Level 3 Diploma in Coaching & Mentoring course will give you valuable insights into how coaching and mentoring works. Here, you'll learn how to set smart goals and develop plans to meet them. Furthermore, you'll get to know the importance of feedback in coaching and understand how to determine employee strengths and motivate them to work on their weaknesses. In the end, you'll discover the strategies to overcome roadblocks to stimulate growth.  Enrol now and upskill your workforce for better organisational benefits! Learning Outcomes Understand how coaching and mentoring works and know their differences Learn the skills to develop high potential personnel Determine the importance of building trust with clients and employees Be able to help employees reach their goals Identify the importance of providing feedback Be able to bring the best out of employees Who is the Course for? This Level 3 Diploma in Coaching & Mentoring course is suitable for professionals interested in gaining the relevant skills in coaching and mentoring. The course will open doors to outstanding career opportunities.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Level 3 Diploma in Coaching & Mentoring course provides useful skills to possess and would be beneficial for the following professionals: Life Coach Mentor Talent Coach   Updated Version - Level 3 Diploma in Coaching & Mentoring Module 1 - Introduction to Coaching and Mentoring 00:15:00 Module 2 - Coaching and Mentoring Objectives and Processes 00:16:00 Module 3 - Ethical Aspects of Coaching and Mentoring 00:32:00 Module 4 - Coaching and Mentoring Models Part-1 00:17:00 Module 5 - Coaching and Mentoring Models Part-2 00:15:00 Module 6 - Effective Communication Skills 00:13:00 Module 7 - Personal Skills 00:14:00 Module 8 - Management Skills 00:14:00 Module 9 - Functional Skills 00:17:00 Old Version - Level 3 Diploma in Coaching & Mentoring Module One - Getting Started 00:30:00 Module Two - Defining Coaching and Mentoring 00:30:00 Module Three - Setting Goals 01:00:00 Module Four - Understanding the Realities 01:00:00 Module Five - Developing Options 01:00:00 Module Six - Wrapping it All Up 00:30:00 Module Seven - The Importance of Trust 01:00:00 Module Eight - Providing Feedback 00:30:00 Module Nine - Overcoming Roadblocks 01:00:00 Module Ten - Reaching the End 00:30:00 Module Eleven - How Mentoring Differs from Coaching 00:30:00 Module Twelve - Wrapping it Up 00:30:00 Activities Level 3 Diploma in Coaching & Mentoring- Activities 00:00:00 Recommended Reading Recommended Reading : Level 3 Diploma in Coaching & Mentoring 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Coaching & Mentoring 00:20:00 Final Exam Final Exam- Level 3 Diploma in Coaching & Mentoring 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview: Electrical and fire safety are two of the most critical aspects of workplace safety. This Electrical and Fire Safety Training - Level 2 course is designed to equip you with the essential knowledge and skills to navigate the intricacies of electrical systems and mitigate the risks associated with fire hazards. With a comprehensive curriculum and expert guidance, this course will empower you to make informed decisions when it comes to safeguarding lives and property. Understanding the principles of fire safety and electrical systems is crucial for professionals in the field and beneficial for individuals seeking to enhance their safety at home or in the workplace. With this course, you'll delve into the fundamentals of fire safety, voltage, resistance, capacitance, and more.By mastering these concepts, you'll gain the confidence to implement adequate safety precautions and comply with fire safety legislation. Key Features of the Course: CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate demonstrating your electrical and fire safety proficiency. 24/7 Learning Assistance: We are available around the clock to assist you with any queries or concerns you may have during your learning journey. Who is This Course For? This course is suitable for a diverse range of individuals, including: Professionals working in electrical engineering, construction, or facilities management. Safety officers and supervisors responsible for ensuring compliance with fire safety regulations. Homeowners and tenants interested in understanding electrical and fire safety measures for personal use. Students pursuing careers in engineering, architecture, or related fields. What You Will Learn: Throughout this course, you will explore various topics and modules to enhance your understanding of electrical and fire safety. The course covers: The basics of electricity, voltage, resistance, capacitance, and capacitors. You will learn how electricity works and how it can be measured and controlled. The safety precautions that you need to take when working with or around electrical equipment. You will learn to avoid common electrical hazards such as shocks, burns, fires, and explosions. The introduction to fire safety. You will learn the basic concepts of fire science, fire chemistry, fire behaviour, and fire classification. The fire safety legislation applies to your workplace or home. You will learn how to comply with the relevant laws and regulations that govern electrical and fire safety. The measures of fire safety that you need to implement in your environment. You will learn how to conduct a fire risk assessment, how to install and maintain fire detection and alarm systems, how to use firefighting equipment such as extinguishers and hoses, and how to design and maintain escape routes and exits. The fire emergency procedures that you need to follow in case of a fire outbreak. You will learn how to raise the alarm, how to evacuate safely, how to assist others in need, and how to communicate with the emergency services. Why Enrol in This Course: Enrolling in this course offers several advantages: Top-Reviewed Course: Benefit from a course with outstanding reviews and positive feedback from learners worldwide. Recently Updated Content: Stay updated with the latest industry standards and best practices in electrical and fire safety. Skills Development: Develop helpful skills that can be immediately applied in emergencies or everyday life. Requirements: To make the most of this course, a basic understanding of electrical concepts is recommended. However, no prior experience or technical background is required. Career Path: Upon completing this course, you will have gained valuable knowledge for various career opportunities. Some of the professions you can pursue in the United Kingdom, along with their average salaries, include: Electrical Engineer - £40,000 per year Fire Safety Officer - £35,000 per year Building Inspector - £30,000 per year Safety Consultant - £45,000 per year Facilities Manager - £35,000 per year Health and Safety Advisor - £32,000 per year Risk Assessment Specialist - £38,000 per year Certification: Upon completing the Electrical and Fire Safety Training - Level 2 course, you will be awarded a CPD certificate. This certification is a testament to your expertise and commitment to electrical and fire safety practices. Enrol in this course today and empower yourself with the skills to promote electrical and fire safety, protect lives, and make a positive impact in your professional and personal spheres. Course Curriculum 8 sections • 8 lectures • 05:00:00 total length •Introduction and Basics: 00:14:00 •Introduction to Fire Safety: 01:18:00 •Voltage and Resistance: 00:22:00 •Capacitance and Capacitors: 00:20:00 •Safety Precautions: 00:27:00 •Fire Safety Legislation: 01:18:00 •Measures of Fire Safety: 00:25:00 •Fire Emergency: Evacuation Procedures: 00:36:00

33 in 1 Premium Bundle| ++Gifts: Free PDF & Transcript Certificate | CPD Certified | 24/7 Expert Support

24-Hour Flash Sale! Prices Reduced Like Never Before!! Level 5 Diploma in Leadership for Health and Social Care Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Leadership is not just giving direction in the critical fields of health and social care, it has the ultimate power to transform. With a sector that impacts millions and a growing demand for qualified leaders projected to rise by 15% over the next decade in the UK, the Level 5 Diploma in Leadership for Health and Social Care is more than just educational advancement-it's a call to action. So, are you prepared to step up and make a real difference in an industry that relies on strong, insightful leadership to guide its future? The Leadership for Health and Social Care bundle offers an expansive curriculum designed to build expert leaders equipped to handle the unique challenges of the healthcare sector. From essential clinical skills like Basic Life Support and Infection Control to deep insights into Safeguarding Children and Vulnerability Management, this course ensures a well-rounded mastery of both Care and Administrative Leadership. Strategic Management training, coupled with courses on Change Management and Risk Assessment, prepares you to not only lead but excel in creating environments that foster outstanding patient care and staff development. But that's not all. When you enrol in Level 5 Diploma in Leadership for Health and Social Care Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 5 Diploma in Leadership for Health and Social Care Career Bundle: Course 01: Level 5 Diploma in Leadership for Health and Social Care Course 02: Dignity & Safeguarding In Adult Health And Social Care Course 03: Vulnerability, Abuse & Safeguarding Course 04: Safeguarding Children Course Course 05: End-of-Life Care and Planning Course 06: Basic Life Support Course 07: Basic First Aid Course 08: Ambulance Care Assistant Course 09: Oxygen First Aid Training - Online Course Course 10: Infection Control & Medicine Handling Course 11: Safety & Precautions in Medication Management Course 12: Care Planning and Record-Keeping | Health & Safety Online Course Course 13: Observation Skills for Carers Course 14: Medical Law Course 15: Public Health Course 16: Healthcare GDPR Training Course 17: Physiology & Pain Management Course 18: Leadership Skills Course Course 19: Strategic Management Training Course 20: Leadership and Management Essential Skill Course 21: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 22: Diploma in Performance Management Course 23: Diploma in Operations Management Course 24: Project Management Course 25: Team Management and Leadership Development Training Course 26: Employee Training Responsibilities Course 27: Change Management Course 28: Middle Manager Management Course 29: Conflict Management Training Course 30: Risk Assessment in Health & Social Care Take this comprehensive program as your pathway to not just advancing your career but also enhancing the quality of care provided in your organisation. With the Level 5 Diploma in Leadership for Health and Social Care, you'll gain the skills and confidence needed to face healthcare's evolving challenges head-on. Enrol today to become a leader who inspires change and champions the highest standards in health and social care! Learning Outcomes of this Bundle: Develop critical leadership skills tailored to health and social care settings. Gain in-depth knowledge of safeguarding practices for vulnerable adults and children. Master essential clinical procedures, including life support and first aid. Understand the principles of effective care planning and medical law. Implement strategic management techniques to enhance healthcare services. Foster motivational and team-building skills to lead diverse teams. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The Leadership for Health and Social Care course is strategically designed to empower professionals to excel in managerial roles within the health sector. By mastering critical leadership skills specific to health and social care settings, learners are equipped to effectively guide their teams and manage complex healthcare environments. This includes navigating both everyday operations and unforeseen challenges with confidence and intelligence, ensuring high standards of care and operational efficiency are maintained. In-depth training in safeguarding practices for both children and vulnerable adults forms a core component of the curriculum, preparing learners to handle sensitive situations with the utmost care and legality. Coupled with comprehensive knowledge of medical law and care planning, this course ensures that leaders are not only advocates for their patients but also protectors of their rights and well-being, fostering a safe and supportive environment for all. Moreover, this diploma offers learners the opportunity to acquire a Recognised Qualification that is highly valued in the field of Leadership for Health and Social Care. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Leadership for Health and Social Care setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Leadership for Health and Social Care related fields impacting their Leadership for Health and Social Care experiences and long-term development. Course 01: Level 5 Diploma in Leadership for Health and Social Care Module 01: Understanding Management And Leadership Module 02: Leadership Theories Module 03: Improving Management And Leadership Performance Module 04: Introduction to Health and Social Care Module 05: Communication and its Relevance Module 06: Rights and Responsibilities as a Health and Social Care Worker Module 07: Role as A Caregiver and Healthcare Professional Module 08: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 09: Important Principles and Policies in Health and Social Care Work Module 10: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care - Part 1 Module 11: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care - Part 2 Module 12: Safeguarding Vulnerable Individuals Module 13: Health and Safety Responsibilities Module 14: Risk Management in Health and Social Care Module 15: High Performance Teams Module 16: Motivating Employees Module 17: Organisational Skills Course 02: Dignity & Safeguarding In Adult Health And Social Care Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Understanding legal, professional standards of practice and ethical aspects of health care - Part 1 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care - Part 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing Course 03: Vulnerability, Abuse & Safeguarding Module 01: Systems & Procedures Relating To Adult Safeguarding Module 02: Response To Suspected Or Disclosed Abuse Or Neglect Module 03: Whistleblowing And Information Sharing Module 04: Safeguarding A Child Or Young Person Module 05: Principles To Safeguard Vulnerable Adults Module 06: Restrictive Practices, Restraint, Deprivation Of Liberty Module 07: Abuses And Individual Vulnerability And Online Safety Measures =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Healthcare managers. Aspiring team leaders. Social care professionals. Senior care staff. Medical administrators. Nurse supervisors. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Healthcare Manager: $50,000 - $90,000 Clinical Team Leader: $55,000 - $85,000 Social Services Manager: $45,000 - $75,000 Senior Care Coordinator: $40,000 - $65,000 Health and Safety Manager: $60,000 - $100,000 Risk Compliance Officer: $50,000 - $80,000 Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00