1645 Organisational Skills courses delivered Online

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Overview Gain the core office skills by enrolling in the Office Skills & Management Level 3course. No matter which industry you work in, office skills and management techniques is a must for everyone. This expert-designed Office Skills & Management Level 3 course will teach you core competencies in business writing, professional communication and organisational skills and more. It will provide ambitious professionals like you with all the fundamental abilities you need to have a successful career.So feed your passion for learning and reach the top of the career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Skills & Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Office Skills & Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 54 lectures • 19:19:00 total length •Personal Assistant: 01:23:00 •Admin Support: 01:54:00 •Administrative Management: 01:00:00 •Organisational Skills: 01:16:00 •Telephone Etiquette: 01:07:00 •Business Writing: 01:24:00 •Time Management: 01:09:00 •Body Language and Effective Communication: 01:23:00 •Meeting Management: 01:24:00 •Navigate the Excel User Interface: 00:28:00 •Use Excel Commands: 00:10:00 •Create and Save a Basic Workbook: 00:19:00 •Enter Cell Data: 00:12:00 •Use Excel Help: 00:05:00 •Create Worksheet Formulas: 00:15:00 •Insert Functions: 00:17:00 •Reuse Formulas and Functions: 00:17:00 •Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00 •Search for and Replace Data: 00:09:00 •Use Proofing and Research Tools: 00:07:00 •Apply Text Formats: 00:16:00 •Apply Number Format: 00:08:00 •Align Cell Contents: 00:09:00 •Apply Styles and Themes: 00:12:00 •Apply Basic Conditional Formatting: 00:11:00 •Create and Use Templates: 00:08:00 •Preview and Print a Workbook: 00:10:00 •Set Up the Page Layout: 00:09:00 •Configure Headers and Footers: 00:07:00 •Manage Worksheets: 00:05:00 •Manage Workbook and Worksheet Views: 00:07:00 •Manage Workbook Properties: 00:06:00 •Customize the User Interface: 00:19:00 •Set PowerPoint 2016 Options: 00:07:00 •Modify Slide Masters and Slide Layouts: 00:16:00 •Add Headers and Footers: 00:05:00 •Modify the Notes Master and the Handout Master: 00:04:00 •Create SmartArt: 00:09:00 •Modify SmartArt: 00:05:00 •Write Math Equations: 00:07:00 •Add Audio to a Presentation: 00:09:00 •Add Video to a Presentation: 00:10:00 •Customize Animations and Transitions: 00:14:00 •Review a Presentation: 00:15:00 •Store and Share Presentations on the Web: 00:06:00 •Annotate a Presentation: 00:07:00 •Set Up a Slide Show: 00:08:00 •Create a Custom Slide Show: 00:03:00 •Add Hyperlinks and Action Buttons: 00:07:00 •Record a Presentation: 00:05:00 •Secure a Presentation: 00:11:00 •Broadcast a Slide Show: 00:07:00 •Create a Video or a CD: 00:08:00 •Assignment - Office Skills & Management Level 3: 00:00:00

Overview Amp up your coaching skills by taking this Performance Coaching & Mentoring course.  Performance coaching helps improve employee engagement and create an innovative work environment. This Performance Coaching & Mentoring course will give you valuable insights into performance coaching and discuss how to use it in your workplace.  The Performance Coaching & Mentoring course will thoroughly introduce you to the skills needed to be a performance coach or mentor. You'll learn how to build a strong coach-client relationship for mutual benefit from the lessons. Then, you'll learn about the coaching and mentoring models to enhance workers' skills, knowledge, and performance.  The course will also provide information about the ethical aspects of coaching and mentoring, key themes of NLP, and the inverted-U relationship between stress and performance. Finally, you'll find guidelines on starting a coaching business from scratch. Course Preview Learning Outcomes Gain valuable insights into the coaching and mentoring models Understand how to remain poised under work pressure Learn how to empower employees to achieve their goals Discover the key themes of NLP Understand the inverted U-shaped relationship between stress and performance. Be able to communicate effectively as a coach Find a comprehensive guide to starting a coaching business Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From the Course? Document Control Quality Assurance Electronic Document Management Who Should Take this Performance Coaching & Mentoring Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Performance Coaching & Mentoring course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Performance Coaching & Mentoring Certification After completing and passing the Performance Coaching & Mentoring course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Performance Coaching & Mentoring course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Coach: £25,000 - £100,000 per year Mentor: £20,000 - £80,000 per year Business Consultant: £30,000 - £120,000 per year Human Resources Manager: £30,000 - £75,000 per year Leadership Development Specialist: £30,000 - £90,000 per year Training and Development Manager: £30,000 - £70,000 per year Module 01: Introduction to Performance Coaching Introduction to Performance Coaching 00:20:00 Module 02: The Coach/Client Relationship The Coach/Client Relationship 00:35:00 Module 03: Coaching and Mentoring Models Coaching and Mentoring Models 01:00:00 Module 04: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:40:00 Module 05: Effective Communication Skill Effective Communication Skill 00:25:00 Module 06: Personal Skills Personal Skills 00:50:00 Module 07: Management Skills Management Skills 00:45:00 Module 08: Organisational Skills Organisational Skills 00:35:00 Module 09: Motivation and Mindset Motivation and Mindset 00:40:00 Module 10: Key Themes of NLP Key Themes of NLP 00:20:00 Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance The Inverted-U Theory 00:35:00 Module 12: Leadership Under Pressure Leadership Under Pressure 00:25:00 Module 13: Setting Up as a Coach Setting Up as a Coach 00:30:00 Assignment Assignment - Restaurant Management 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Office Admin and Crisis Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our33course mega bundle that will exceed your expectations within your budget. The Office Admin and Crisis Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Office Admin and Crisis Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Office Admin and Crisis Management Bundle consists of the following30CPD Accredited Premium courses - Course 1: Office Skills Training Course 2: Admin, Secretarial & PA Course 3: Corporate Paralegal Course 4: Performance Management Course 5: Team Management Course 6: Microsoft Word, PowerPoint & Outlook Course 7: Health and Safety in the Workplace Level 2 Course 8: Business Etiquette and Professionalism Training Course 9: Touch Typing Course 10: Email Writing Course 11: Public Speaking Course 12: Leadership Skills Course 13: Corporate Risk And Crisis Management Course 14: Cross-Cultural Awareness Training Course 15: Equality, Diversity and Discrimination Course 16: Level 3 Coaching & Mentoring Course Course 17: Presentation Skills Course 18: Workplace Confidentiality Course 19: Decision Making and Critical Thinking Course 20: Workplace Productivity Course 21: Persuasion and Influencing Skills Course 22: Personal Hygiene Course Course 23: Workplace First Aid Training Course 24: Information Management Course 25: Facilities Management and Workplace Services Course 26: UK Employment Law Course 27: Communication and Organisational Skills Course 28: Meeting Management Online Course 29: Minute Taking Certificate Course 30: Document Control 3Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Course 3:Interview Skills: Ace the Interview Learning Outcome This tailor-made Office Admin and Crisis Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Office Admin and Crisis Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Office Admin and Crisis Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Office Admin and Crisis Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Office Management - Monitoring & Controlling bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Office Management - Monitoring & Controlling related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Office Management - Monitoring & Controlling bundle will help you build a solid foundation to become a proficient worker in the sector. This Office Management - Monitoring & Controlling Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Office Skills Training Course 2: Admin, Secretarial & PA Course 3: Corporate Paralegal Course 4: Performance Management Course 5: Team Management Course 6: Microsoft Word, PowerPoint & Outlook Course 7: Health and Safety in the Workplace Level 2 Course 8: Public Speaking Course 9: Leadership Skills Course 10: Corporate Risk And Crisis Management Course 11: Cross-Cultural Awareness Training Course 12: Equality, Diversity and Discrimination Course 13: Level 3 Coaching & Mentoring Course Course 14: Presentation Skills Course 15: Workplace Confidentiality Course 16: Decision Making and Critical Thinking Course 17: Workplace Productivity Course 18: Persuasion and Influencing Skills Course 19: Personal Hygiene Course Course 20: Business Etiquette and Professionalism Training Course 21: Workplace First Aid Training Course 22: Information Management Course 23: Facilities Management and Workplace Services Course 24: UK Employment Law Course 25: Communication and Organisational Skills Course 26: Meeting Management Online Course 27: Minute Taking Certificate Course 28: Document Control Course 29: Touch Typing Course 30: Email Writing 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Course 3:Interview Skills: Ace the Interview Learning Outcome This tailor-made Office Management - Monitoring & Controlling bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Office Management - Monitoring & Controlling Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Office Management - Monitoring & Controlling bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Office Management - Monitoring & Controlling Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Enhance your skills and boost your career with our Skill Improvement Course. Explore a range of topics tailored to your professional development needs. From communication and leadership to technical expertise, our course offers practical training to help you excel in your field. Elevate your capabilities and achieve your goals with our comprehensive skill enhancement program.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Overview: Give a compliment to your career and take it to the next level. This Business Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Business Management bundle will help you stay ahead of the pack. Throughout the Business Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Business Management course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Business Management Bundle Consists of the following Premium courses: Course 01: Business Management Advanced Diploma Course 02: Strategic Business Management Course 03: Business Administration Level 3 Course 04: Compliance & Business Risk Management Course 05: Business Strategy Planning Course 06: Business Law Course 07: Basic Business Finance Course 08: Business Improvement Course 09: Business Intelligence Analyst Course 10: Google Data Studio: Data Analytics Course 11: International Business Principles Course 12: Introduction to Business Analysis Course 13: Financial Management Course 14: Payroll Administrator Training Course 15: Sales: Psychology of Customers Course 16: Budgeting and Forecasting Course 17: Negotiation Skills Certificate Course 18: Marketing Online Course Course 19: Branding Fundamentals Course 20: Business Training: Communication Skills Enrol now in Business Management to advance your career, and use the premium study materials from Apex Learning. Key Features of the Business Management Course: FREE Business Management CPD-accredited certificate Get a free student ID card with Business Management training (£10 applicable for international delivery) Lifetime access to the Business Management course materials The Business Management program comes with 24/7 tutor support Get instant access to this Business Management course Learn Business Management training from anywhere in the world The Business Management training is affordable and simple to understand The Business Management training is entirely online Description: The Business Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. ★★★ Course Curriculum of Business Management ★★★ Course 01: Business Management Advanced Diploma Introduction to Business Management Operations Management Introduction to Business Analysis Strategic Analysis and Product Scope Project Management Development and Succession Planning Process Management Planning & Forecasting Operations Performance Management Management of Cash and Credit Managing Risk and Recovery Quality Management Communication Skills Business Environment Organisational Skills Negotiation Techniques Human Resource Management Motivation and Counselling Customer Service Time Management Conflict Management ---------- And 10 More Courses ---------- How will I get my Business Management Certificate? After successfully completing the Business Management course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Business Management Bundle to kickstart your career! Who is this course for? Anyone from any background can enrol in this Business Management bundle. Requirements This Business Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this Business Management expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hardcopy certificate - Included

Overview In the dynamic world of business, a proficient Admin Support Assistant can serve as the backbone of operational efficiency. Our course, 'Admin Support Assistant', is crafted with utmost care to polish your skills, turning you into a sought-after administrative virtuoso. Embark on a journey through eleven comprehensive modules, each one unravelling the intricacies of roles such as a Personal Assistant and the nuances of pivotal skills like Time Management and Business Writing. By the culmination of this course, not only will you be adept in the art of effective communication through body language, but also harness the power of tools like Excel and PowerPoint to enhance your productivity. Choosing our course is your ticket to unlocking a world of opportunities. As the world transitions to a digital age, the demand for skilful Administrative Support Assistants who can navigate both conventional and contemporary tasks is on the rise. From understanding Telephone Etiquette to getting familiar with Excel and PowerPoint basics, every module is your stepping stone to administrative mastery. Learning Outcomes Comprehend the essential roles and responsibilities associated with administrative support and personal assisting. Acquire proficiency in streamlined Administrative Management techniques. Establish robust organisational methodologies for efficient task management. Enhance professional communication through impeccable Telephone Etiquette. Elevate written correspondence through advanced Business Writing strategies. Prioritise and allocate tasks effectively with honed Time Management abilities. Enhance interpersonal connections and understandings by interpreting body language cues and applying effective communication strategies. Why buy this Admin Support Assistant course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Admin Support Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Admin Support Assistant course for? Novices keen on forging a path in the domain of administrative functions. Existing administrative personnel with aspirations to broaden their expertise. Business owners desiring a deeper grasp on administrative procedures for optimised operations. Individuals on the job hunt, seeking an advantage in the corporate arena. Sector-shifters focusing on transitioning into administrative and support roles. Prerequisites This Admin Support Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Operations Coordinator: £24,000 - £36,000 Per Annum Receptionist (proficient in Telephone Etiquette): £18,000 - £26,000 Per Annum Business Communications Specialist: £30,000 - £45,000 Per Annum Workshop Facilitator (focusing on Body Language and Effective Communication): £27,000 - £39,000 Per Annum Meeting & Events Planner: £22,000 - £35,000 Per Annum   Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 01:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00 Mock Exam Mock Exam - Admin Support Assistant 00:20:00 Final Exam Final Exam - Admin Support Assistant 00:20:00

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00