Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. â±â± Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
***24 Hour Limited Time Flash Sale*** Business Planning and Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Business Planning and Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Business Planning and Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Business Planning and Management Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Business Planning and Management Career Bundle: Course 01: Business Management Training Course 02: Advanced Business Plan Course 03: Strategic Management Course 04: Level 5 Diploma in Business Analysis Course 05: Fundamentals of Business Analysis Course 06: Financial Management Course 07: Making Budget & Forecast Course 08: Business Law 2021 Course 09: Crisis Management Course 10: Business Process Management Course 11: Six Sigma & Lean Process Course 12: SAP Controlling (CO) - Product Costing with S4HANA Course 13: Business Intelligence | Basics of Data & Data Mining Course 14: Financial Business Analysis Course 15: Management Tools for Quality Control Course 16: Entrepreneurship: Startup Your New Venture Course 17: Leadership and Management Course Course 18: Social Media Marketing for Your Business Course 19: Sales Skills Course 20: Increase Your Sales Through a Profitable Pricing Strategy Course 21: Customer Relationship Management Course 22: Risk Management Course 23: Business Etiquette & Professionalism Course 24: Surviving Small Business in Pandemic & Recession Course 25: Level 5 Diploma in Logistics & Operations Management With Business Planning and Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Business Planning and Management today and take the first step towards achieving your goals and dreams. Why buy this Business Planning and Management? Free CPD Accredited Certificate upon completion of Business Planning and Management Get a free student ID card with Business Planning and Management Lifetime access to the Business Planning and Management course materials Get instant access to this Business Planning and Management course Learn Business Planning and Management from anywhere in the world 24/7 tutor support with the Business Planning and Management course. Start your learning journey straightaway! Business Planning and Management premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Business Planning and Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the course. After passing the Business Planning and Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Business Planning and Management doesn't require prior experience and is suitable for diverse learners. Career path This Business Planning and Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.
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Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Sports Agent, you can equip yourself with the essentials to keep you afloat in the competition. Along with this course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Sports Agent Bundle Consists of the following Premium courses: Course 01: Football/Sports Agent Course 02: English Law and Legal System Level 3 Course 03: Law and Contracts - Level 2 Course 04: Level 3- Public Relation Course Course 05: Stakeholder Management Course 06: Facilities Management Level 3 Course 07: Business Management Advanced Diploma Course 08: Investment Course 09: Basic Business Finance Course 10: Level 3 Tax Accounting Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! 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PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 01: Football/Sports Agent Introduction to Sports Agent Industry Duties and Functions of Sports Agent Characteristics, Types and Socio-Economic Aspects of Sports Agents Sports Agency Model and Regulations Representative Bodies and Brand Building Networking, Sponsorship and Required Skills Becoming a Sports Agent Course 02: English Law and Legal System Level 3 The Legal Workplace and Professionals Law and Legal Systems Contract Law & Business Law Human Rights Law Employment Law Property Law Mortgage Law Wills, Probate & Estate Law Criminal Law Other Common Laws & Legal Matters Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Level 3- Public Relation Course Introduction to Public Relations Concepts of Public Relations Management and Organisation of Public Relations Public Relations Tactics and Research Major Fields of Public Relations Practice Part I Major Fields of Public Relations Practice Part II Social Media and PR Crisis management Ethics & Professionalism in Public Relations Course 05: Stakeholder Management Introducing Stakeholder Management Stakeholder Theories Stakeholder Mapping Building Strong Business Relationships With Stakeholders Stakeholder Engagement Stakeholder Engagement Through Effective Communication Monitoring and Evaluating the Engagement Managing Stakeholder Conflict Course 06: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 07: Business Management Advanced Diploma Introduction to Business Management Operations Management Introduction to Business Analysis Strategic Analysis and Product Scope Project Management Business Development and Succession Planning Business Process Management Planning & Forecasting Operations Performance Management Management of Cash and Credit Managing Risk and Recovery Quality Management Communication Skills Business Environment Organisational Skills Negotiation Techniques Human Resource Management Motivation and Counselling Customer Service Time Management Conflict Management Course 08: Investment Introduction to Investment Types and Techniques of Investment Key Concepts in Investment Understanding the Finance Investing in Bond Market Investing in Stock Market Risk and Portfolio Management Course 09: Basic Business Finance What is Business Finance? Why Businesses Fail The Principles of Business Finance Part 1 The Principles of Business Finance Part 2 The Balance Sheet The Income Statement The Cashflow Statement A Business Finance Exercise Financial Performance Indicators Investment Analysis Investment Analysis Exercise Key Learning Points in Business Finance Course 10: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Agent bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Sports Agent is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Football/Sports Agent) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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Controlling traffic through work areas is one of the most important — and dangerous — operations in construction maintenance. Flagmen play an important part in warning motorists of construction hazards and in controlling traffic flow. This training course will equip flag persons to perform their duties safely and professionally. The primary objective of the program is to train flaggers to provide safe passage of traffic through and around work areas and to minimize confusion by bringing standard flagging procedures to our nation’s highways. Certificate Validity: 1 Year Upon successful completion of this online course, a certificate of completion will be available for download and printing. COURSE ASSESSMENT: Online quiz A mark of 70% must be achieved in order to receive a certificate of completion. Language of Training: English
Duration 5 Days 30 CPD hours This course is intended for This course is intended primarily for network administrators, network engineers, network managers and systems engineers who would like to implement MPLS and MPLS Traffic Engineering. This course is also intended for network designers and project managers. Overview After completing this course the student should be able to: Describe the features of MPLS Describe how MPLS labels are assigned and distributed Configure and troubleshoot frame-mode MPLS on Cisco IOS platforms Describe the MPLS peer-to-peer architecture and explain the routing and packet-forwarding model in this architecture Configure, monitor, and troubleshoot VPN operations Describe how the MPLS VPN model can be used to implement managed services and Internet access Describe the various Internet access implementations that are available and the benefits and drawbacks of each model Describe the tasks and commands that are necessary to implement MPLS TE This course is designed to help students prepare for MPLS exam. This update to the course reflects the most-recent developments in network design and technologies, using real-world scenarios to help reinforce the learning of key objectives. MPLS Concepts Introducing Basic MPLS Concepts Introducing MPLS Labels and Label Stack Identifying MPLS Applications Label Assignmenet and Distribution Discovering LDP Neighbors Introducing Typical Label Distribution in Frame-Mode MPLS Introducing Convergence in Frame-Mode MPLS Frame-Mode MPLS Implementation on Cisco IOS Platforms Introducing CEF Switching Configuring Frame-Mode MPLS on Cisco IOS Platforms Monitoring Frame-Mode MPLS on Cisco IOS Platforms Troubleshooting Frame-Mode MPLS on Cisco IOS Platforms MPLS Virtual Private Network Technology Introducing Virtual Private Networks Introducing MPLS VPN Architecture Introducing the MPLS VPN Routing Model Forwarding MPLS VPN Packets MPLS VPN Implementation MPLS VPN Implementation Configuring an MP-BGP Session Between PE Routers Configuring VRF Tables Configuring Small-Scale Routing Protocols Between PE and CE Routers Monitoring MPLS VPN Operations Configuring OSPF as the Routing Protocol Between PE and CE Routers Configuring BGP as the Routing Protocol Between PE and CE Routers Troubleshooting MPLS VPNs Complex MPLS VPNs Introducing Overlapping VPNs Introducing Central Services VPNs Introducing the Managed CE Routers Service Internet Access and MPLS VPNs Combining Internet Access with MPLS VPNs Implementing Internet Access in the MPLS VPN Environment MPLS Traffic Engineering Overview Introducing MPLS Traffic Engineering Components MPLS Traffic Engineering Operations Configuring MPLS Traffic Engineering on Cisco IOS Platforms Monitoring Basic MPLS TE on Cisco IOS Platforms
Welcome to this comprehensive video course on project finance, where we will delve into various aspects of transactions eligible for project finance. Throughout this course, we will explore real-world examples and dive deep into a captivating case study on Express Fiji. We will guide you through building a comprehensive balance sheet, incorporating all relevant assets, liabilities, and equity components.
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Perfect for beginners, this course equips you with the skills to navigate Rhino's interface, create captivating 3D models, apply textures, and utilize V-Ray for stunning renders. Course Outline: I. Introduction to Rhino 3D and V-Ray (1 hour) Get familiar with Rhino 3D and V-Ray interfaces and essential tools Master viewport navigation with expert controls Understand units and tolerance for precise designs Customize your workspace for seamless workflow II. Creating Basic 3D Objects (3 hours) Craft captivating 3D shapes and objects Edit objects and work with curves for refined designs Explore surfaces and solids for advanced modeling Utilize transformations and copying techniques for enhancements III. Materials and Textures (2 hours) Unleash the power of materials and textures on your designs Apply stunning materials to bring your creations to life Enhance your designs with custom materials for an aesthetic boost IV. Basic Lighting Techniques in V-Ray (2 hours) Discover the magic of lighting with V-Ray for impactful renders Utilize V-Ray lights and HDRI maps for striking lighting effects Adjust lighting settings for impeccable results V. Enhancing Renders with V-Ray Settings (3 hours) Optimize V-Ray render settings for the best output Adjust global illumination and reflection settings for desired looks Elevate renders with dynamic effects like depth of field and motion blur VI. Advanced Modeling Techniques (2 hours) Master advanced modeling tools for intricate shapes Refine curve and surface creation and editing skills Handle solids with Boolean operations and trimming techniques VII. Advanced Lighting Techniques in V-Ray (2 hours) Create and adjust artificial lights for perfect illumination Utilize V-Ray's Sun and Sky system for realism Craft custom HDR images for enhanced lighting VIII. Exporting and Importing (1 hour) Learn file formats for seamless sharing and collaboration Prepare models for 3D printing with best practices Integrate models from other software for a unified workflow IX. Conclusion and Next Steps (30 minutes) Recap course knowledge and highlights Access valuable tips and resources for continuous learning Engage in interactive Q&A for feedback and support Resources: Explore V-Ray with a free trial at: https://www.chaosgroup.com/vray/sketchup/free-trial Access material library at: https://www.vray-materials.de/ Discover textures at: https://textures.com/ Downloads: Download Rhino 7 for Windows for a full 90-day evaluation at: https://www.rhino3d.com Experience Rhino 7 for Mac Evaluation with a user-friendly interface and seamless performance for 90 days. Upon completing the Rhino 3D and V-Ray Basic to Intermediate Training Course, participants can expect to achieve the following learning outcomes: Proficiency in Rhino 3D and V-Ray: Develop a comprehensive understanding of Rhino 3D and V-Ray interfaces, tools, and functionalities, enabling participants to navigate and utilize the software effectively. 3D Modeling Skills: Master the art of creating captivating 3D objects and shapes using Rhino 3D, including editing, transforming, and refining designs for diverse applications. Material Application: Acquire the ability to apply and customize materials and textures to enhance the visual appeal and realism of 3D models, elevating the quality of designs. Lighting Techniques: Gain expertise in utilizing V-Ray lighting tools, such as V-Ray lights and HDRI maps, to achieve striking lighting effects in rendered scenes. Rendering Excellence: Learn to optimize V-Ray render settings, control global illumination, and apply dynamic effects like depth of field and motion blur for high-quality and impressive renders. Advanced Modeling: Develop skills in advanced modeling techniques, including handling curves, surfaces, and solids, enabling participants to tackle complex design challenges. Lighting Mastery: Acquire the knowledge and expertise to create and adjust artificial lights, utilize the Sun and Sky system, and craft custom HDR images for realistic lighting setups. Seamless File Management: Understand various file formats for exporting and importing 3D models, facilitating efficient collaboration and preparation for 3D printing. Creative Problem-Solving: Enhance creative thinking and problem-solving abilities through hands-on practice and exploration of diverse design scenarios. Professional Presentation: Learn post-production techniques in Photoshop to enhance renders and create visually appealing design presentations for effective communication. Continuous Learning: Access valuable resources and tips to encourage continuous learning and professional growth in Rhino 3D and V-Ray.