58 Officer courses in Sheffield

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans

Clinical supervision is the term used to describe a formal process of professional support and provides an opportunity for staff to: reflect on and review their practice, develop their analytical skills and change or modify their practice.

A study day designed for HCAs who are working in a supportive role in primary care, offering care for patients with asthma. This day provides an overview of how asthma is diagnosed and managed and includes a practical inhaler delivery systems workshop.

This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.

This day provides evidence based information on the preparation and performance of spirometry, and includes video demonstrations on spirometry and peak flow to help delegates gain the necessary skills to perform accurate spirometry tests.

Develop essential knowledge and appropriate skills in the quality treatment and management of the patient with Chronic Obstructive Pulmonary Disease (COPD) and Asthma.

Develop essential knowledge and appropriate skills in the quality treatment and management of the patient with an eye problem

Aimed for GP reception staff and HCAs, who work face to face booking patients in or HCAs doing the initial triage/observations. Receptionists and HCAs working in the urgent care setting or walk in centres may also find this beneficial as they also book patients in and monitor the waiting room.

A two-day Immunisation Training Course for Healthcare Support Workers/Healthcare Assistants (HCSWs/HCAs).

This update meets the recommendations of Public Health England and Public Health Wales National Minimum Standards and Core Curriculum for Immunisation Training of Healthcare Support Workers (2015).