3011 Office Skills courses delivered On Demand

Professional Telephone Etiquette Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills. This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Main Course: Telephone Etiquette Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills [ Note: Free PDF certificate as soon as completing the Telephone Etiquette course] Professional Telephone Etiquette Course Curriculum of the Telephone Etiquette Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Etiquette After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Etiquette After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Professional Telephone Etiquette This Telephone Etiquette course is ideal for those who want to develop their telephone skills. Requirements Professional Telephone Etiquette There are no specific requirements for this Telephone Etiquette Course because it does not require any advanced knowledge or skills. Career path Professional Telephone Etiquette After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking to enhance your Office Manager skills? If yes, then you have come to the right place. Our comprehensive course on Office Manager will assist you in producing the best possible outcome by mastering the Office Manager skills. The Office Manager course is for those who want to be successful. In the Office Manager course, you will learn the essential knowledge needed to become well versed in Office Manager. Our Office Manager course starts with the basics of Office Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Office Manager course is intuitive and easy to understand. Why would you choose the Office Manager course from Compliance Central: Lifetime access to Office Manager course materials Full tutor support is available from Monday to Friday with the Office Manager course Learn Office Manager skills at your own pace from the comfort of your home Gain a complete understanding of Office Manager course Accessible, informative Office Manager learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Office Manager bundle Study Office Manager in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Office Manager Course Improve your chance of gaining in demand skills and better earning potential by completing the Office Manager Office Manager Curriculum Breakdown of the Office Manager Course Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Office Manager. It is also great for professionals who are already working in Office Manager and want to get promoted at work. Requirements To enrol in this Office Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path The Office Manager course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Office Manager. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Course Description Get instant knowledge from this bite-sized Admin Support Assistant Part - 3 course. This course is very short and you can complete it within a very short time. In this Admin Support Assistant Part - 3 course you will get fundamental ideas of admin support, the key understanding of business writing skills, record-keeping and so on. Enrol in this course today and start your instant first step towards learning about time management. Learn faster for instant implementation. Learning Outcome Understand time management Enhance business writing skills Understand the record-keeping and filing systems Learn about organisational skills How Much Do Administrative Assistants Earn? Senior - £45,000 (Apprx.) Average - £25,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Admin Support Assistant Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Admin Support Assistant Part - 3 Module 01: Time Management 00:35:00 Module 02: Record Keeping and Filing Systems 00:28:00 Module 03: Business Writing Skills 00:40:00 Module 04: Organisational Skills 00:25:00 Assignment Assignment - Admin Support Assistant Part - 3 00:00:00

Course Description Get instant knowledge from this bite-sized Admin Support Assistant Part - 4 course. This course is very short and you can complete it within a very short time. In this Admin Support Assistant Part - 4 course you will get fundamental ideas of admin support, the key understanding of customer service, invoicing and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Understand customer service Enhance your communication skills Understand the invoicing Learn about effective planning and scheduling How Much Do Administrative Assistants Earn? Senior - £45,000 (Apprx.) Average - £25,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Admin Support Assistant Part - 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Admin Support Assistant Part - 4 Module 01: Communication Skills 00:27:00 Module 02: Customer Service 00:16:00 Module 03: Effective Planning and Scheduling 00:46:00 Module 04: Invoicing/Petty Cash 00:27:00 Assignment Assignment - Admin Support Assistant Part - 4 00:00:00

Overview: Tired of browsing and searching for a Microsoft Office course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Microsoft Office Course bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Microsoft Office Course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available to answer your queries on Microsoft Office Courses and help you along your learning journey. Advanced audio-visual learning modules of these Microsoft Office courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in the Microsoft Office Course, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Microsoft Office Course Bundle Consists of the following Premium courses: Course 01: MS Word Diploma Course 02: Proofreading & Copyediting Course 03: PowerPoint Diploma Course 04: Microsoft Excel Level 3 Course 05: New Functions in Microsoft Excel 2021 Course 06: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 07: Microsoft Excel: Excel Sheet Comparison with VBA Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 10: Excel Pivot Tables Course 11: Data Analysis in Microsoft Excel Complete Training Course 12: Excel Must know Formulas and Functions Course 13: Excel spreadsheet for Beginner Course 14: Excel Data Analysis for Beginner Course 15: Diploma in Excel Vlookup Xlookup Match and Index Course 16: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 17: PowerBI Formulas Course 18: Outlook Tips and Tricks Course 19: Excel PowerQuery and PowerPivot Course 20: Complete Microsoft Power BI 2021 Key Features of the Microsoft Office Course: FREE Microsoft Office CPD-accredited certificate Get a free student ID card with Microsoft Office training (£10 applicable for international delivery) Lifetime access to the Microsoft Office course materials The Microsoft Office program comes with 24/7 tutor support Get instant access to this Microsoft Office course Learn Microsoft Office training from anywhere in the world The Microsoft Office training is affordable and simple to understand The Microsoft Office training is an entirely online Enrol now in the Microsoft Office Course to advance your career, and use the premium study materials from Apex Learning. Description The Microsoft Office bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Microsoft Office Course expertise and essential knowledge, which will assist you in reaching your goal. Course 01: Microsoft Office Word Diploma Module 01: Getting Started with Word Module 02: Formatting Text and Paragraphs Module 03: Working More Efficiently Module 04: Managing Lists Module 05: Adding Tables Module 06: Inserting Graphic Objects Module 07: Controlling Page Appearance Module 08: Preparing to Publish a Document =========>>>>> And 19 More Courses <<<<<========= How will I get my Microsoft Office Certificate? After successfully completing the Microsoft Office course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Microsoft Office Bundle to kickstart your career! Who is this course for? Anyone from any background can enrol in this Microsoft Office Bundle. Requirements Our Microsoft Office is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career Path Having this Microsoft Office expertise will increase the value of your CV and open you up to multiple job sectors.

The Office 365 Collaborating in Office 365 course focuses on giving you the relevant knowledge on how to collaborate with others in Office 365. You'll learn how to make a plan in Planner, and an app in Office 365. In addition to that, learn how to create and share a document, as well as create a SharePoint library. Explore the idea to use the Office 365 apps on a mobile device, and how to co-author documents. The course also instructs you to manage an Outlook group, following with OneNote, Skype, and Delve to locate documents. Last but not the least, improve the efficiency to collaborate using Yammer and Teams. The knowledge acquired from the course makes sure you've got the skills required to succeed in today's rapidly developing workplace. What Will I Learn? Use the various apps of Office 365 to collaborate with others. Requirements Familiarity with Microsoft Office Applications and using the Internet. Introduction Introduction FREE 00:02:00 Using Office 365 for Collaboration Overview FREE 00:03:00 Creating a Plan 00:07:00 Creating and Sharing a Document 00:05:00 Creating a Library 00:08:00 Using Office 365 on a Mobile Device 00:05:00 Co-Authoring in Office 00:05:00 Using an Outlook Group to Get Feedback 00:08:00 Meeting and Collaborating in Skype and OneNote 00:08:00 Using Delve 00:05:00 Getting Feedback Through Yammer 00:07:00 Using Teams 00:06:00 Conclusion Course Recap 00:02:00 Course Certification

Master essential office administration skills with our comprehensive training program tailored for front desk officers. Learn receptionist duties, customer service techniques, and office management strategies to excel in your role. Enroll now for professional growth and efficiency at the front desk.

🚀 Unlock Seamless Teamwork with 'Efficient Collaboration: Mastering Office 365' 🚀 Are you ready to revolutionize the way your team works together? Say goodbye to productivity bottlenecks and hello to streamlined collaboration with our comprehensive online course: 'Efficient Collaboration: Mastering Office 365.'   🌐 Why Office 365? In today's fast-paced business environment, effective collaboration is non-negotiable. Microsoft Office 365 stands as the ultimate toolkit, empowering teams to communicate, share, and achieve together seamlessly. From Word and Excel to Teams and SharePoint, this suite offers unparalleled potential for enhanced productivity.   🔥 What Will You Learn? 📈 Maximize Productivity: Discover the hidden gems within each Office 365 app to boost your team's efficiency and output. 🤝 Streamline Communication: Unleash the full power of Microsoft Teams, fostering real-time collaboration and communication across your organization. 🌐 Master Cloud Collaboration: Dive into SharePoint and OneDrive to facilitate secure and efficient document sharing, ensuring your team is always on the same page. 🔄 Automation Techniques: Learn how to automate repetitive tasks with Power Automate, saving time and reducing errors. 📱 Mobile Collaboration: Extend your collaboration capabilities to mobile devices, allowing your team to work from anywhere.   🎓 Why Choose Our Course? ✅ Expert Instructors: Taught by seasoned Office 365 professionals with hands-on industry experience. ✅ Interactive Learning: Engage in practical exercises and real-world scenarios to reinforce your understanding. ✅ Lifetime Access: Enjoy access to course materials and updates for a lifetime, ensuring your skills remain cutting-edge. ✅ Community Support: Join a vibrant community of learners, exchanging insights and overcoming challenges together.   🌟 Who Is This Course For? Business Owners Project Managers Office Administrators Team Leaders Anyone looking to supercharge their collaboration skills   💡 Enroll Today and Transform Your Team's Collaboration! Don't let outdated collaboration methods hinder your team's potential. Join 'Efficient Collaboration: Mastering Office 365' today and unlock the full power of Office 365. Take the first step towards a more connected, productive, and successful future! Course Curriculum Basic Overview 00:00 Licensing Issues for Business 00:00 Home Vs Business Pricing 00:00 Reasons To Consider the Home Version 00:00 Differing Levels of Business Pricing - Enterprise 00:00 Purchase and Set Up 00:00 Using Office Applications Online 00:00 Using Office Applications Offline 00:00 Do You Need to Be Internet Connected 00:00 Using One Drive - Admin 00:00 Using One Drive Basic Functions 00:00 Skype For Business Installation 00:00 Skype for Business Webinars 00:00 Skype for Business Vs Skype for Desktop 00:00 Microsoft Outlook With Exchange 00:00 Outlook.com Vs Microsoft Exchange 00:00 Managing Tasks With Planner 00:00 The Teams Application 00:00 Invoicing and Management Applications 00:00 Conclusion 00:00 Advanced Overview 00:00 Other 365 Options 00:00 Admin Panel - Part One 00:00 Admin Panel - Part Two 00:00 Document Sharing and Collaboration 00:00 Document Sharing and Collaboration With Delve 00:00 Intranet with Sharepoint 00:00 Intranet with Sharepoint - External App Updates Part Two 00:00 PPT Alternative Onscreen Presentatoins with Sway 00:00 PPT Alternative Onscreen Presentations With Sway - Part Two 00:00 Zapier Like Integrations with Flow - Part One 00:00 Zapier Like Integrations with Flow - Part Two 00:00 Slack Like Conversations With Yammer - Part One 00:00 Slack Like Conversations with Yammer - Part Two - External 00:00 Adding On Applications with Dynamics 365 00:00 Adding on Applications with Dynamics 365 - Part 2 00:00 Create Surveys - Quizzes and Polls with Forms - Part One 00:00 Create Surveys - Quizzes and Polls with Forms 00:00 Using Microsoft To Do 00:00 Conclusion 00:00

The course is intended to help people learn Azure concepts quickly and give enough practice exercises to get them started with their cloud journey with a specific focus on Microsoft Azure.