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This personal development course helps the individual to overcome difficult situations and go on to succeed in their chosen career path or business endeavour. Achievement comes when one is prepared for it, and this course is intended to set you up for it. Without being prepared, achievement won't approach you, event even if it does, it will overpower you, and you may wind up abusing it. Description: This course will help you settle on witting choices in your self-awareness travel and boldly development. This implies bearing the development to take a hundred percent duty regarding your health, your occupation, your financial assets, your connections, your feelings, your propensities, and your otherworldly thoughts. It calls for having a deep look at yourself, intentionally picking what kind of individual you truly are within, and after that getting your outside reality to be consistent with your inside being. The objective is to help you accomplish outstanding effectiveness while maintaining internal adjust, where your ideas, emotions, activities, and attitudes are all working on the whole to create the life you truly need. This self-development course will fill in as an awesome begin if you're beginning off in self-awareness. They'll put you on the right track to be responsible for any circumstance, achieve objectives and improve as a person. Who is the course for? Entrepreneurs Professionals Small Business Owners Students Employees Employers Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Personal development coaches can specialize in: Career and educational development Creativity enhancement Financial planning Health and fitness Leadership Relationship counselling Spiritual growth Therapeutic Coaching. Practical Personal Development Course - Updated Version Module 1: Overcoming Procrastination (I) 00:10:00 Module 2: Overcoming Procrastination (II) 00:09:00 Module 3: Four P's of Goal Setting 00:08:00 Module 4: Improving Motivation 00:10:00 Module 5: Wise Time Management 00:09:00 Module 6: Tips for Completing Tasks 00:08:00 Module 7: Increase Your Productivity 00:08:00 Module 8: 'To Do' List Characteristics 00:08:00 Module 9: Smart Goals 00:09:00 Module 10: Mistakes Will Happen 00:10:00 Module 11: The Problem Solving Method 00:10:00 Module 12: Information Gathering 00:04:00 Module 13: Problem Definition 00:12:00 Module 14: Preparing for Brainstorming 00:11:00 Module 15: Generating Solutions (I) 00:04:00 Module 16: Generating Solutions (II) 00:12:00 Module 17: Analyzing Solutions 00:10:00 Module 18: Selecting a Solution 00:08:00 Module 19: Planning Your Next Steps 00:08:00 Module 20: Recording Lessons Learned 00:08:00 Module 21: What Does Self-Confidence Mean To You? 00:15:00 Module 22: Obstacles to Our Goals 00:07:00 Module 23: Communication Skills 00:11:00 Module 24: The Importance of Goal Setting 00:11:00 Module 25: Feeling the Part 00:09:00 Module 26: Looking the Part 00:07:00 Module 27: Sounding the Part 00:09:00 Module 28: Powerful Presentations 00:07:00 Module 29: Coping Techniques 00:08:00 Module 30: Dealing with Difficult Behavior 00:08:00 Module 31: Time Management 00:36:00 Module 32: Stress Management 00:20:00 Module 33: Communication Skills 00:25:00 Module 34: Negotiation Techniques 00:17:00 Module 35: Conflict Management 00:15:00 Practical Personal Development Course - Old Version Healthy Abundance Mindset 01:00:00 Meditation 01:00:00 Goal Setting 01:00:00 Center Yourself 01:00:00 Get Over Your Fear 01:00:00 Be Grateful 01:00:00 Visualize 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Practical Personal Development Course 00:20:00 Final Exam Final Exam- Practical Personal Development Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now No doubt about it - natural writing skills are a big part of making it a successful copywriter. However, copywriting is as much about science as it is about art. You need to learn proven formulas that compel, convince and convert customers. You have to know how to use psychological techniques to dig deep into your audience's desires. Also, you need to discover how to perfectly blend these techniques with your natural writing skills. The problem is the world of copywriting can be a complex and murky one if you haven't a clue where to start. Luckily, you have a course for you that will meet all your requirements. Learn the secret of writing compelling copy from this comprehensive Advanced Diploma in Copywriting. This is a completely online course perfect for any individual who wants to be a successful copywriter. You will learn the key techniques to sharpen your copywriting skills in less than an hour, key secrets to writing compelling sales copies, key secrets to divert readers to take action, techniques to speed up the writing process and much more. By the end of this course, you will gain professional skill and proficiency in copywriting and will be able to write compelling sales copy for the business. BE A CONFIDENT, CLIENT-WINNING COPYWRITER IN A SHORT TIME. WITH RECIPES, FORMULAS, AND FEEDBACK FROM APEX LEARNING. Along with this Copywriting Bundle, you will get an original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel, and clothes, etc. Benefits you'll get choosing Apex Learning for this Course: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Courses are included with this Bundle? Course 1: Advanced Diploma in Copywriting Course 2: Contract Manager Diploma Course 3: Proofreading Hacks Course 4: Creative Writing Training Program for Writers Course 5: Screenwriting & Script Writing - Level 5 Course 6: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 7: Writing Short Story Training Course 8: Sales: Psychology of Customers Course 9: MS Word Diploma Course 10: Digital Marketing and Advertising Level 3 Course 11: Effective Communication Skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) All successful companies need original and striking words emblazoned on their websites and advertisements. With training from this course, you will be more than capable of delivering that to them and forge ahead in this dynamic marketing sector. It will coach you to utilise SEO and provide 'eye-catching' content to attract consumers and clients. Gain the 'write stuff'. Become a gifted commercial writer and provide valued content for some of the country's most successful companies. Curriculum Course 1: Advanced Diploma in Copywriting Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Module 9: Mainstream Media Module 10: Other Media Module 11: How to Write Better Copy Module 12: Final Tips Course 2: Contract Manager Diploma Module 01: Introduction to Contract Management Module 02: Classification of Contracts Module 03: Contract Lifecycle - Understanding The Stages Module 04: Principles of English Contract Law Module 05: Contract Management Plan & Efficiency Module 06: Contract Manager's Roles, Responsibilities & Career Opportunities Module 07: Risks, Disputes & Supplier Relation In Contract Management Module 08: Negotiation, Variation & Changes in Contract Management Module 09: Contract Management Process Evaluation & KPI Module 10: Contract Review, Challenges and Future Course 3: Proofreading Hacks Module 01: Introduction Module 02: What's At Stake Module 03: Test Yourself Module 04: When to Proofread Module 05: The Top 5 Proofreading Methods Module 06: Tools That Help or Hinder Proofreading Module 07: Proofreading Trouble Spots Module 08: Special Proofreading Situations Module 09: Now Practice: Part One Module 10: Now Practice: Part Two Module 11: Conclusion Course 4: Creative Writing Training Program for Writers Writing Storybooks For Children Introduction Coming Up With Ideas The Mechanics of Writing Important Technical Issues Types of Children's Books Advanced Fiction Techniques Conclusion Short Stories Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time And Much More Creative Writing Fiction Horror Novel Thriller Course 5: Screenwriting & Script Writing - Level 5 Module 01: Introduction to Screenwriting Module 02: Motivation & Ideas Module 03: Research & Development Module 04: Genre Module 05: Story & Plot Module 06: Character & Dialogue Module 07: Structure & Format Module 08: Synopses, Outlines & Treatments Module 09: Drafts Module 10: Marketing Module 11: Troubleshooting Module 12: Glossary Module 13: Screenwriting and British Film Industry Module 14: Agreements Module 15: How Much Do UK Screenwriters Earn? Module 16: Greatest British Screenwriters of All Time Course 6: Improve English Spelling, Punctuation, Grammar and Pronunciation Spelling, Punctuation, Grammar & Pronunciation Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Question Punctuation & Capitalisation Spelling Common Mistakes & Ways to Improve Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 7: Writing Short Story Training Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time Introduction to Scrivener Part Four: Writing Your Story Part Five: Submitting Your Work 6 Lectures Course 8: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 9: MS Word Diploma Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Course 10: Digital Marketing and Advertising Level 3 Introduction General Tips & Tricks Series SEO (Search Engine Optimisation) YouTube Google Adwords Google Analytics Email Marketing Linkedin Twitter Facebook Instagram Mobile App Course 11: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Copywriting (Copy). It is available to all students, of all academic backgrounds. Requirements Our Copywriting (Copy) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Copywriting (Copy) Bundle would be beneficial for any related profession or industry such as: Newspaper editor Copywriter Publishing Proofreading business Reporter English teacher Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Diploma in Copywriting) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Register on the Letting Negotiator today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Letting Negotiator course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Letting Negotiator course Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Letting Negotiator course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Letting Negotiator Module 01: A Look Inside a Letting Agency 00:20:00 Module 02: Operating Cost 00:15:00 Module 03: Legal Requirement for Letting Agents 00:17:00 Module 04: Listing Properties and Marketing 00:26:00 Module 05: Negotiation Techniques 00:16:00 Module 06: The Letting Process and Tenancy Agreement 00:32:00 Module 07: The Property Management Process 00:34:00 Module 08: Keeping Tenants Long Term 00:13:00 Mock-Exam Mock Exam - Letting Negotiator 00:20:00 Final-Exam Final Exam - Letting Negotiator 00:20:00 Assignment Assignment - Letting Negotiator 6 days, 2 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Management and Leadership always go hand-in-hand. You can't be a good business manager if you are not an influencing leader. This course will train you to be a better leader so that your business process management runs smoother than ever. You will learn to communicate with your colleagues in an effective manner and motivate them to reach business goals in time. It will significantly increase the productivity of your workplace and eventually, the growth of your business. Learning Outcomes Understand the basic principles of leadership to achieve business objectives through teamwork Get an overview of the traits, skills and behaviour needed to become a successful manager Expand your knowledge of network leadership structure and leadership roles Learn how to match your commitment to the mission and vision of the business Recognise the different leadership styles and develop business analysis skills Produce long-term plans and create a support system for the team to increase productivity Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer, tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A printed copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who is this Course for? This course is suited for Managers or Executives who want to develop their Leadership and Management skills. It's also fruitful for people interested in getting involved with the HR industry. Requirements This Leadership and Management Course is fully compatible with any kind of device. Whether you are using a Windows computer, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection, from anywhere, at any time, without any kind of limitation. Career Path The course is suitable for those in the roles of: Business Manager Business Analyst / Business Process Analyst HR Executive Change Manager Project Manager Course Content Leadership and Management - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Mock Exam Mock Exam- Leadership and Management 00:20:00 Final Exam Final Exam- Leadership and Management 00:20:00 Leadership and Management - Old Version Module 01: Leadership Concept 00:35:00 Module 02: Theories on Leadership 00:50:00 Module 03: Network Leadership 00:30:00 Module 04: How to Develop Enlightened Leadership 00:45:00 Module 05: How to Be a Successful Leader 00:20:00 Module 06: Leadership Styles 00:20:00 Module 07: Personality Style of a Leader 00:35:00 Module 08: Leadership and Management In The UK 00:25:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Management is the system of dealing and handling things or people. It is very crucial to businesses since managing the business will take efforts and right skills to succeed. To become an expert in management, you have to acquire the right knowledge and skills essentials for the management. Being part of the management department in any business will be easier if you have the advanced skills in management that this course will be providing. You will learn about leadership and people management, time management and the advanced management techniques you need. Who is the course for? Professionals who are in the top management or supervisory positions. People who have the interest to know and acquire management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Management Skills course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Department Head Management Adviser Project Manager Team Leader. Advanced Diploma in Management Skills - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Advanced Diploma in Management Skills - Old Version Basic Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Leadership and People Management Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Conclusion 00:15:00 Time Management & Goals The Basics On Goal Setting 00:30:00 You have To Believe In Your Goal 00:30:00 Your Goals Have To Match Your Values 01:00:00 Your Goals Have To Fit Your Timeline 00:15:00 Your Goals Must Be Attainable 01:00:00 Write Out Your Goals For Time Management 01:00:00 Check Your Progress Regularly 00:15:00 PC Tools For Goal Setting 01:00:00 When Your Goals Fail 00:15:00 The Benefits Of Goal Setting For Time Management 01:00:00 Advanced Management Techniques Module One - Getting Started 00:30:00 Module Two - Managers are Made, Not Born 01:00:00 Module Three - Create a Management Track 01:00:00 Module Four - Define and Build Comptencies 01:00:00 Module Five - Managers Learn by Being Managed Well 01:00:00 Module Six - Provide Tools 01:00:00 Module Seven - Provide Support 01:00:00 Module Eight - Identify Strong Candidates Early 01:00:00 Module Nine - Clearly Define the Management Track 01:00:00 Module Ten - Empower New Managers 01:00:00 Module Eleven - Provide Growth Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Advanced Diploma in Management Skills 00:30:00 Final Exam Final Exam- Advanced Diploma in Management Skills 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking to improve your current abilities or make a career move? Our unique Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Coaching & Mentoring Skills online training course. This course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this Effective Minute Taking Training course in around 6 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the programme. Experts created this course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete this programme in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown: Module 1: Introduction This course module covers the following topics: What is Coaching? The Five Principles of Coaching Definition of a Coach The Duties of a Coach Characteristics of A Successful Coach Coaching Traps and Problems What is Mentoring? Definition of Mentor and Mentee Roles & Responsibilities of A Mentor Module 2: Coaching & Mentoring: Objectives & Processes This course module covers the following topics: Objectives Processes The Differences Between Coaching & Mentoring Barriers Individual Barriers Organisational Barriers Techniques for Overcoming Barriers Module 3: Ethical Aspects This course module covers the following topics: Association for Coaching's Guiding Principles 'AC' and 'EMCC's Code of Ethics International Coach Federation(ICF) Standards of Ethical Conduct Professional Conduct At Large Professional Conduct with Clients Confidentiality/Privacy Conflicts of Interest Module 4: Models This course module covers the following topics: An Introduction The GROW Model The OUTCOMES Model The JOHARI Window The FLOW Model The SOS Model The Cyclical Mentoring Model The Double Matrix Mentoring Model Module 5: Effective Communication Skills This course module covers the following topics: Creating a Good Coaching & Mentoring Relationship Using Appropriate Language Listening to A Deep Level Asking Effective Questions Limiting Beliefs/Assumptions Giving Effective Feedback Communicating Non-Verbally Presence and Silence Module 6: Personal Skills This course module covers the following topics: Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 7: Management Skills This course module covers the following topics: Motivating Leading Delegation Decision Making and Problem Solving Project Management Module 8: Functional Skills This course module covers the following topics: Sales Skills Sales Management Marketing Management Financial Management Production Management Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The programme does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path After completing this Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

Substance misuse is the inappropriate or harmful use of legal substances by someone. Your awareness about this can be your saviour, and your ignorance can result in unwanted situations. We have designed this course to ensure our learners' best possible learning outcome. The course is divided into multiple modules to deliver the knowledge more conveniently. Each module provides vital information on the topic. From the introductory part to the effect of substance misuse on youth, every aspect is covered in this course. The course delivery method is also kept simple and easily understandable so that anyone with previous knowledge can easily understand the topic at their own pace. The assessment method also ensures the learners are properly gaining knowledge from the course. This is the course for you to value your time and money if you're seeking a well-designed one for learning about Substance Misuse Awareness. Make your online learning experience a pleasant one, and enrol now! Learning Outcome: Here are a few critical skills you will achieve from our course: Basics of Substance Misuse Knowledge about various substances Uses and Abuses of Substances Acts and Legislations of Substance Misuse Prevention and Treatment of Substance Misuse You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created this course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access this course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of this course: Module 1: Introduction to Substance Misuse What Is Substance Misuse? Commonly Misused Substances It's Use and Misuse Abuse and Addiction Use Disorder Signs of Misuse Reasons Behind Misuse Module 2: Overview of Substance Types Legal and Illegal Substances Illegal Substances Overview Effects of Different Substances Health Risks Module 3: Prevention and Awareness Why Is Prevention Important? Principles of Prevention Ideas for Awareness Projects Financial Resources Module 4: Misuse at Workplace Substance Misuse at Work Impact on Workplace Signs of It's Use at Work Employer's Role Drug Testing at Workplace Workplace Culture Workplace Awareness Module 5: Misuse Policy at Workplace Understanding Policies to Mitigate Harms in the UK The Policy Aims and Objectives Developing a Policy on Substances at Workplace Negotiation of Policy Major Elements of Policy Module 6: Treatment of Addiction Motivation for Improvement Change Model Changes without Formal Treatment Self-Help Groups Professional Treatment Psychological Treatment Tools Overcoming Insomnia Psychoeducation Cognitive Rehabilitation Module 7: Laws and Acts Introduction The Misuse of Drugs Act (2001) Penalties Regulations The Medicines Act (1968) The Psychoactive Substances Act (2016) Other Relevant Laws Module 8: Misuse and Youth Abuse and Adolescents Frequently Used Substance by the Youth Reasons for Misuse by Youth Consequences Misuse by Youth in Recent Times Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There are no specific requirements to start learning from this Substance Misuse Awareness course. Anyone with a laptop, tablet, or smartphone and a stable internet connection can enrol in this course. A list of Career Paths you can pursue by joining this course. Teacher or teaching assistants Health Care Professional Support Workers Childminder and social workers Nursing students or paediatric nurse Requirements This program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path This online course is ideal for anyone looking to start a career in the field, which includes the following related professions: Community Health worker (£22,454-£54,600) Care Coordinator (£32,819- £36,317) Substance abuse counsellor (£20,000-£26,000) Recovery nurse (£20,000- £30,000. ) Social workers (£18,000- £26,000. ) Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Substance Misuse Awareness at QLS Level 4 Hard copy certificate - £99 After successfully completing the Substance Misuse Awareness, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Creating a Business Start-Up course is designed for students who want to learn the skills and knowledge required to develop a start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. Thiscourse comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a start-up, as well as knowledge of the first steps in Creating a Business Start-Up including marketing, legal, and financial requirements, as well as an understanding of how to write a start up plan. Learning Outcomes After completing this Creating a Business Start-Up course, you will be able to: Understand the steps for a start-up. Understand what is required of you to start your own start up. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Plan. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Creating a Start-Up Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Creating a Start-Up course. Other courses are included with Creating a Business Start-Up Bundle Course Course 01: Business Starting Up Course 02: Level 7 Diploma in Operations Management Course 03: Level 1 Business Management Course 04: Level 3 Business Administration Course 05: Level 5 Diploma in Business Analysis Course 06: Level 7 Diploma in Facilities Management Course Course 07: Minute Taking Course Course 08: Level 5 Diploma in Risk Management Course Course 09: Level 7 Business Management Course Course 10: Level 7 Diploma in Leadership and Management Course ***Others Included in this Creating a Business Start-Up Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Creating a Start-Up Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan --------------------- **Level 7 Diploma in Operations Management Course Curriculum Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management --------------------- **Level 1 Business Management Course Curriculum Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises --------------------- **Level 3 Business Administration Course Curriculum Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management --------------------- **Level 5 Diploma in Business Analysis Course Curriculum Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage --------------------- **Level 7 Diploma in Facilities Management Course Course Curriculum Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law --------------------- **Minute Taking Course Course Curriculum Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings --------------------- **Level 5 Diploma in Risk Management Course Course Curriculum Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan --------------------- **Level 7 Business Management Course Course Curriculum Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law --------------------- **Level 7 Diploma in Leadership and Management Course Course Curriculum Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 09: Strategic Leadership Module 10: Stress Management Assessment Method After completing each module of the Creating a Business Start-Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Creating a Start-Up course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Creating a Business Start-Up course is ideal for anyone who wants to start up his own start up. Requirements There are no specific requirements for this Creating a Business Start-Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Creating a Business Start-Up course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Creating a Business Start-Up course, you may choose to become a: Business Owner Entrepreneur Business Analyst Enterprise Advisor Development Executive Certificates Certificate of completion Digital certificate - Included